Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

This guy Bill came to my house about 3 years ago to give me a quote on my Acura and Dodge I had my…read morewindshield on one of my ford trucks replaced by Safelite he said is it leaking yet they do bad work it never leaked flash forward to last year he replaced a couple of windshields one on my 1994 ford truck not the one replaced by Safelite glass and a 2003 Dodge Durango both of these are leaking he tries to cover up his poor work by taking Pictures after telling him it leaked and telling me that there is corrosion around the comes out and puts a bunch of black stuff on some of the windshield it is still leaking but worse he is telling me he will not fix it one problem he took money from the insurance company who is part of Safelite glass do not use this company beware

New windshield in August 2025. Reasonable price, on time service. I had it done at their shop…read more Working great 2 months later!

Excellent prices and even better service! Elva and Paul are super nice and I'll bring all my cars…read moreto them!

Was able to book an appointment nice and easy for the following day after I got a quote. They are…read morevery efficient and do an amazing job. Would definitely recommend to my family and friends.

I called several companies checking pricing and availability of a new windshield for my Jeep…read moreWrangler, they had the best pricing and had the windshield in one day, drove to their shop which is only about 35 minutes from my house, was in and out in less than an hour. Great people and I paid what they quoted my over the phone, no surprises. If I ever need a windshield for any of my other vehicles I will just call them and not waste time.

Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

I had a perfect experience with The Glass Guy and highly recommend them to anyone…read more I was behind a dump truck on the highway and got nailed with a couple of rogue pieces of gravel - right in the windshield. Two good sized nicks and they both cracked outward across the length of the glass. I submitted the claim through my insurance and The Glass Guy came up as one of the possible places I got use to get it replaced. I am SO glad I chose them. From the get-go, they were speedy and professional. I got call from their office manager just a few hours after submitting the claim and told them what the deal was. She took my vehicle information and VIN to confirm the correct size that's needed, telling me that she'd do some hunting and see about price, availability, and timeframe. I got a call back the same day and she told me the price (which was less than the deductible) so she suggested not going through insurance - which I followed. I was able to get it scheduled within the week. Once there, I got the vehicle in right on time and just decided to wait there in the office for them to complete it. They were extremely efficient - finishing it much quicker than what was originally thought. I couldn't be happier with the result. It looked great and after a month or so later, I haven't had any issues. This is a family owned and operated business; and the care they have for their customers is clear. They have a very comfortable and esthetic office/waiting area (along with a very friendly dog that might ask for some pets). The office staff is extremely friendly and kind, and while I didn't meet any of the service staff, when they came in and our of the garage area they seemed very nice as well and everyone was professional and friendly. Hopefully I won't have to get any vehicle glass repaired/replaced again, but if I do, you better believe I'm coming back to The Glass Guy!!

About a month ago we took my wife's RAV 4 to the Glass Guy to get a couple of chips filled. This…read moreservice went well, at the same time I mentioned to the owner that I have a company car (RAV 4) that needed a windshield. He said, call back with the VIN and they would get it scheduled, I got them the VIN that day. They said it would be a month because of parts on back order. I thought, I can drive it with the crack for a month to give a local shop the business. Fast forward, my wife called Wednesday before the appointment on 11/11/24 to see if they might have an opening either Thursday or Friday before my appointment on Monday. My wife spoke to the gal that works there. She said she would have to call back in a little bit to let her know. Fast forward to the next morning, I called and talked to the gal my wife talked to. She told me that the windshield for my RAV 4 was not available, and she left a voicemail to tell my wife know this. Cell phones don't lie, my wife had not received a call from their number and didn't receive a voicemail. She said check back in a couple of weeks for availability of parts. I immediately got online and scheduled with Safelite, this was Thursday, and the appointment was for Friday at 8:00 AM. Perfect service!! no lies about parts, or not being able to get that windshield. Safelite installed and calibrated the windshield, and I am 110% satisfied with their performance.

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Windshield ding- my insurance primarily works with a company with questionable reviews. I contacted…read moreBruce at Glass Works because of their glowing reviews. Bruce took as much time as I needed to explain their process and the strong likely hood that a dine sized ding could be repaired. I stopped by the next day and was in and out within 30 minutes. Professional, HONEST, kind man. My insurance required I pay the difference between what they paid and the cost of the repair. Bruce would not accept my money. Great service, good experience. And not a big franchise. So pleased.

Prompt, caked right back, took me in the same day I called for a chip repair. Work completed in 20…read moreminutes. Professional and helpful. Will be referring to anyone who asks for windshield/window work for sure!

Novus Glass Chehalis! Do not hesitate to get your auto glass fixed here. Frank, their service…read moretechnician, is a magician. He had my problem window diagnosed and repaired in no time. Great is an understatement, Awesome!

Professional, knowledge, and efficient service. This is my second service in 2 years (thanks to I5…read morein the Tumwater-Olympia area) and this time I was quickly serviced and taken care of. I promptly got a call to schedule an appointment after my insurance submitted my claim. They had me on the calendar immediately. Drop off was easy, notification of completion was efficient and courteous, pick up was also easy and informative. The quality of customer service and work was 5/5 both times. I highly recommend using them for your glass replacements. They value you, your time, and your vehicle.

Just stopped in and they took care of my windshield right away. Two guys worked on it and they did…read morenot charge me anything. I am grateful and will recommend them for sure.