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    Hub Glass Services

    3.7 (3 reviews)
    Open 7:00 am - 3:00 pm

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    1 year ago

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    General Glass & Mirror Corp

    General Glass & Mirror Corp

    1.0
    (1 review)

    Capital Glass is a Division of General Glass…read more https://www.generalglassandmirror.com/capital-glass-and-mirror/ I had scheduled with Capital Glass for a window repair and during the scheduling call had gone over the building's commercial vs residential status. I had been clear I was the owner of the condo unit and agreed on a date. On the day of work, the scheduled worker called me on an unidentified number to confirm the entry method and I provided detailed instructions. But for some reason instead of going to the unit or even having the courtesy to cancel the appointment he just left instead. After calling them I was told they don't service residential customers and thought I was calling on behalf an investment company. When I asked why it mattered they brushed me off and said they don't serve residential customers. When I explained the building was commercial and I had been clear I during the scheduling call I was the condo owner they stated they don't serve residential customers and didn't even suggest to call General Glass. As a customer, this has to be one of the worst customer experiences one could experience. Especially since this company has a residential and commercial service arm. But the commercial service not only refused a pre-scheduled service, but didn't even offer to refer to the residential service.

    From the owner: General Glass is a family owned and operated business. All installation services are reserved for…read morecommercial customers, however we do provide free estimates and work with our residential customers to provide the very best products for pick up at our Shop in Medford.

    Hub Glass Services - glassandmirrors - Updated June 2026

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