Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

I've had this same company for my car insurance for the past 10+ years, as long as I've been…read moredriving! Jackie Norton is incredibly helpful and easy to talk to, she's previously insured my whole family and has really gone the extra mile for us over the span of our relationship. I highly recommend her as an agent.

Agency Owner and Agent Jacqueline is very experienced knowledgeable and professional. A+read more

I went here to renew my license and upgrade it to a REAL ID. The two staff members who helped me…read morewere friendly, professional, and efficient. Much better than going to the RMV! Closer to my house, too. Remember to review the list of docs you will need before you go. If you don't bring the necessary paperwork, the staff can't help you - they are not allowed to make exceptions to the law. So carefully read the information provided by the RMV before you go and you shouldn't have any problems.

Came here to renew my driver's license and it was a breeze. I was in and out with minimal wait and…read morethe staff was very pleasant and professional. They did try to sell me a credit card which I don't love but other than that, it's a much better experience than having to wait forever at the RMV.

Inhumane treatment. They cancelled my car insurance at the worst time humanely possible when I have…read morea sick child with RSV and a job to go to. Their reason was my record "isn't good" yet all I had in the past 3-4 year span was a couple speeding tickets, a passing violation while being late to work due to a snail driver going under the speed limit and hitting a park car at fault being overtired from work. If I had several major accidents or if that was a hit and run then I can understand but I'm very responsible and never had severe accidents in my life... all it took was for them to disqualify me over hitting a park car. Now I've got to drive over an hour in a couple days per RMV orders to take a safety course to avoid a suspension of my license and now I cannot even drive there to avoid losing my license, damned if I do damned if I don't. They seem so uncaring about my situation, they can't walk in my shoes how much impending doom I've got going on and can't even drive my sick child back to the ER if need be. Now I'm struggling big time to find another insurance policy all of the bigger companies won't take me over this abrupt cancellation and we never had a non payment once!! Awful treatment here DO NOT RECOMMEND!

Wonderful service that I've never had anywhere else. The most friendliest and caring staff who…read morealways answer my questions. Could never ask for a better insurance company and I will always recommend them to anyone I know.

Glen is absolutely wonderful! We were closing on a home and had complications with our large…read morecompany insurance so our realtor recommended Glen. He went above and beyond to get us set up with almost no time to spare on the closing and got us the best rate we had been offered. And he continually checked in to make sure everything was set up for us right through closing. Just terrific to work with! 10/10 recommend

There is no finer insurance agency than Nickerson, and no better agent than Glen Jr. Hands down.read more

I can't say enough for the Getchell Companies. They are courteous, prompt, and knowledgeable, and…read morethey provide great service. I have worked with Christine and Ben, and they are both terrific. Ben drove to my house with a form for me to sign, and someone from Getchell will even do the paperwork for me at the Registry of Motor Vehicles. I recommend this company without reservation.

I've been with Fred C. Church for years through multiple vehicles and they've been nothing but…read morefantastic in customer service, managing my claims, and finding me the best rates. Super easy to work with. I've already recommended them to my family, friends and others who are in need of an improvement in an ins agent. Highly highly recommend them. I'm not sure why I didn't write this review earlier but I am now and I hope potential clients will see this and make the decision to go with Fred C. Church. Thanks for all the great years of service and continued service!!

If you are looking for knowledgeable people who can walk you through the most complex insurance…read morematter, these guys are for you! Good listeners, problem solvers, careful and comprehensive. They aren't kidding: people do come first here. Five stars is not enough.

Catherine is the best. She's attentive, knowledgeable, professional, friendly, and patient! I…read morerecently bought a new car and was lured into the dealership's insurance offering (a bundle, no less). Catherine was happy to review the different coverages available to be sure I have what's best for my needs. In the end, they couldn't beat Howe's, and I already knew they wouldn't be able to compete with the excellent customer service I receive regularly from Catherine.

From the owner: Howes Insurance Group's consultative process protects our client's wealth and manages their…read moreinsurance costs through customized plans, continuous monitoring and easy, on-demand interactions.

Wendy has been great resource for insurance questions and evaluating what plans specifically meet…read moremy family needs

From the owner: Independent insurance agency specializing in the agribusiness, equine, and green industry as well…read moreas contractors, small business, homeowners & personal auto. Contact one of our agents to get a quote today!