So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

they need a phone number it is highly unprofessional and highly disrespectful that they think we're…read moregoing to sit down and send typed out messages to them every single time. The moment my lease expires. I'm moving because I refuse to continue living in a building with a management company that thinks they don't have to get on a phone and communicate. This new wave of professionals genuinely suck and have no people skills. Back in the day. That would not have been able to fly. If I would've known this communication issue I would've never accepted the apartment.

Do Not even attempt to rent from this facility if you have a job. These people will scam you for a…read moredeposit, tell you your approved, make you jump through hoops for them, wasting not only your time but your employers time aswell having to fill out countless papers, and then say that they have other things that need to be approved " , and then once a week or two have gone by, they will straight up deny you because you all of the sudden "over qualify" for the amount you need to make to be able to reside there. And to top that off, their manager is a complete slob, completely disrespectful and sarcastic, a low life, She refused to give our paper work back, including pay stubbs, For what purpose? I have no idea.. This place is a Joke, and if this is how they handle dealing with customers, imagine how it will be living under this kind of management. This was probably a blessing in disguise, and I don't see this management going very far if they continue to manage things this way.

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

When I first moved here 2 months ago Alexandria the apartment manager was very nice and attentive…read more She answered all the questions I needed answered. Whenever I put in a work order it doesn't take long for JT to come out fix what I need fixed and I appreciate that from him.

My condo in Renton is managed by them. Worst company I have ever worked with. I have been trying…read morefor over two months to simply get a garage opener. I have sent 10+ emails, called numerous times. They have been dragging a simple task out for two months. They initially told me they "mailed it" and absolutely nothing came in the mail. Then they said they would come drop it to my house over the weekend, and they didn't bother showing up or giving me an update. Yesterday they left me a voicemail saying they would have an update for me by the end of the day but of course that didn't happen. WORST company ever run by people whose word holds no value. Those are the worst types of people to run a business unfortunately. I wish my community used literally anyone else for property management.

We began our lease with PMI Puget Sound in August 2018. From the beginning they have had the…read moreabsolute worst communication and customer service skills. I think they have gone through 4 different administrative assistants in the 2 years we dealt with them. We never received the correct mail key for the entire 2 years we rented, we received our water bill months late multiple times and was charged late fees by the water company. In April 2019 we accidentally locked ourselves out of the house. We called the emergency number multiple times since it was after hours with no answer. We then decided to call a locksmith as it was beginning to get dark. I informed the property management that we changed locks and offered them a key. It was then they wanted to charge us to have a locksmith come out to change the locks. I told them, no we tried calling their "emergency" number with no answer, we didn't have another choice. The lease stated we were not allowed to make changes to the unit unless deemed an emergency. We were stuck outside with 3 small children in spring, it became an emergency when they didn't answer the emergency line. When it became time to renew our lease they emailed a lease renewal document. We didn't sign it right away as we have 30 days to give notice whether we are staying or not. A week prior to the 30 day mark I get an email from Alex threatening to put the house back in the market if the signed lease isn't returned by Monday. I reminded him we have until the following week to sign it and also a little customer service goes a long way. I just received the move out inspection and they are gouging us $250 for a drywall hole the size of a quarter and $250 to remove stickers as well as $50 to retrieve a small toy from a high window sill, $55 trip charge and $200 in materials. Clearly that amount of work does not cost that much, they just want to keep as much money as possible. The returned security deposit check was postmarked 22 days after we vacated, which is illegal. Then on top of it, they didn't even sign the check so it wasn't valid! We did not receive a valid check until September 8th, 39 days after we vacated. I do not recommend PMI Puget Sound to homeowners looking to have a company to rent their home or even a renter looking for a unit.

Katie Mandell is the most outstanding property manager I have ever had the pleasure of working…read morewith. She took over our property at a time when we were dealing with a downed tree after windstorms, and truly changed our lives for the better. She helped us to get the tree delt with, and another dangerous tree taken down so we wouldn't have this problem again. Our prior manager had been complacent, slow, and unhelpful. Katie is the exact opposite. She is prompt to respond, follows up on issues until they are resolved, and has a genuine care for the lives of her renters. She is always warm, friendly, and gets the job done! Maintaining our gutters and landscaping, ensuring seamless lease renewal, and replacing our fridge the same week that it broke are just a few examples of ways she has helped take care of us. She is absolutely an asset to the Maple Leaf Management team, and we feel so lucky to have her.

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I am a current renter and could not have asked for a better team/organization to rent from. Susan,…read moreTrudy and Tammy have been phenomenal from the start. They respond quick to any questions/concerns I have, kind, honest, personable, keeps me up to date with utility services needed for the home and are just all around a great group of individuals. Mahalo nui team Meridian!

Needed help renting my house, Susan was great, very helpful and patient with me as I worked things…read moreout. They came out to my house and did a site visit prior to listing it. 2 thumbs up for service and professionalism

I viewed a home, and have emailed and called the number associated and got no responces. Phone…read morenumber rings once and goes to an automated message & no way to leave a message or speak to real person. Emails are still going unanswered. First time looking for a house and haven't got the best experiences from the leasers.

As an adult who has lived in rental properties my entire adult life, this property management…read morecompany is the least responsive I've ever had to work with. You better hope you don't need to place a work order to have something fixed, because only once has that worked out well for us. When we moved in, the agent who showed us the house took over 200 pics documenting everything, so we felt pretty good. We'd noticed the porch light didn't work, but we said it wasn't a priority and it was honestly months until we put in a work order for it. The glass part of the light fixture that goes over the bulb was cracked and broken, but with a google image search I was able to identify the fixture was a basic porch light from Home Depot, which is less than a mile from our home. We just didn't own a ladder at the time to replace it ourselves, so when the bulb went out we thought it'd be easier to put in a work order and have them replace the broken glass fixture and the bulb at the same time by a handy person who would also have a ladder. No, after a week someone came out and removed the broken light fixture, and replaced the bulb, but they never installed a new light fixture. On top of that, they followed up with an accusatory email to us asking us how WE broke it? It was always broken...we can't even reach the damn thing. Same kind of story with the stove. We noticed when baking the oven will flash an F2 code. We looked it up and it seems to be an issue with a temperature sensor. Given this is a gas stove, we're not sure how serious that could be. We put in a work order on 9/22/25 and still have yet to receive so much as an acknowledgment of the service request. They want us to sign a lease renewal and pay more money in rent. For what? The service from this company is abismal. They're not even pretending to care - they just want our money. For inspections, they just email it all to you with a deadline despite the fact that it's literally their job. So you get to go do your job all day and then come home and run around your house taking pics of every space and documenting everything for them so they continue to get paid for doing nothing. It's literally their job - not yours! This is the laziest property management I've ever known.

This is our first time using a property management company and we couldn't be more pleased with…read moreJoby and Kelly! They are professional, communication is seamless, and they always address issues right away. Their pricing is very competitive and their service is top notch. If you're on the fence about getting a management company, look no further. You won't be disappointed. Five stars!

Joby & Kelly are fantastic at caring for not only their properties, but also the people they…read moremanage. They are attentive, responsive, thorough, and kind. They go above and beyond in making sure any issue, big or small, is cared for quickly and with excellence. We have been under their care for a year now and can't think of anyone we'd want more to support our rental situation!