We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

This is our first time using a property management company and we couldn't be more pleased with…read moreJoby and Kelly! They are professional, communication is seamless, and they always address issues right away. Their pricing is very competitive and their service is top notch. If you're on the fence about getting a management company, look no further. You won't be disappointed. Five stars!

Joby & Kelly are fantastic at caring for not only their properties, but also the people they…read moremanage. They are attentive, responsive, thorough, and kind. They go above and beyond in making sure any issue, big or small, is cared for quickly and with excellence. We have been under their care for a year now and can't think of anyone we'd want more to support our rental situation!

Working with Matt Tuell, you can trust that your real estate journey will be smooth, efficient, and…read morerewarding! He was extremely helpful and I would recommend his services to anyone!

Matt is a great property manager. He's great to work with, answers any questions I have in a quick…read moremanner. Very competent, knowledgeable and organized. Definitely referring him to my friends and family.

Jonny has been my property manager for a year and I hope much longer to come! As a tenant, he makes…read moresure I have a great experience while also providing the same for the owner. He is incredibly proactive, responsive, and kind. He's been very helpful in every request or question I have while keeping me informed on any inspections, bills due that are in the owners name, etc. I highly recommend!

Jonny has been my property manager for many years and across multiple properties. He is absolutely…read morefantastic and has made my life so much easier! He is very responsive as well as very proactive on all matters. He continually rents out my properties quickly at a good rate, takes care of repairs with great efficiency, and even handles payment of property taxes and insurance. I highly recommend Jonny for anyone looking for a property manager.

As an out-of-town landlord, I'm really relying on my property manager to take care of my property…read moreand tenants. David Drake was referred to me by my real estate agent who spoke highly of him and he's right! David is very easy to work with and has done a fantastic job from finding great tenants to managing my property so far. He's super responsive and resourceful. He has stayed on top of everything every time we or the tenants had a question or a request. I can view the expenses and balances easily the Windermere website, which provides a great record for accounting and tax reporting purposes. I can trust David taking good care of my property as well as my tenants.

ANN ASHFORD AND CORY BREWER, you owe me an explanation…read more I paid a $4,800 security deposit and, after waiting three months, received only $600 back this August. You withheld the rest of my deposit for alleged damages, claiming you needed to wait for estimates. I requested documentation, invoices, and proof supporting these charges, but none was ever provided. Instead, I received a $600 check with a memo simply repeating the alleged damages and a total that appears to have been pulled out of thin air, with no documentation to substantiate the amount. This experience has been incredibly frustrating and disappointing. The lack of transparency and communication throughout the process is unacceptable. Based on my experience, I strongly recommend avoiding this company.

Owners, do not let this company near your home. I handed…read moreover my home to them in March 2024. They didn't start showing the place until June 2024. I had friends contact them who were interested in leasing the property. Seattle Property never once contacted them. In the meantime, the yard is over growing, my old neighbors are calling me wondering if the place was abandoned. Their excuse: Oppsy-It just fails between the cracks. I have tried to call Matt on several occasions in the 1.5 years of working with them. He never once returned my voice mails. When I emailed Emily with questions about work orders, I would get short curt messages that didn't address my question at all. Just look at how dismissive they are of negative reviews here. I tried to play it cool. Then I started looking into some of the work orders. Apparently the microwave went out and they replaced it. No biggie right? However, the price of the microwave seemed a tad high. So I found the same exact model on Amazon and Home Depot for about half the price. Kind of makes me wonder if they're pocketing the extra money. Then other work orders come in, apparently normal maintenance such as changing out the HVAC filter isn't being done. The tenants aren't cleaning out the lint filters. So when that stuff breaks, who do they charge? What other kind of routine maintenance are they skipping? Are the rain gutters being cleaned out?

Overall, our experience at SPM has been great…read more Only real complaints are the duplicated charges taken from our deposit & the painfully slow email response time. It's common business etiquette to at least acknowledge receiving the e-mail within 24-48hrs and ask for time to process, however we consistently are ignored for weeks on end by the accounting department and Molly. Simple mistake, but the communication could really use an improvement. Edit: so after posting this review, we immediately had our case taken care of. We got the refunds from the double charge... still think communication could be improved. If the system allowed, I think I would give them 3.5 stars. -Kevin & Elle

We had a great experience with Brad and Heather...we dragged them all over the place looking at…read morehouses + 101 questions throughout the process. They were incredibly patient and were intricate part in purchasing our new build home in Woodinville ...even during a pandemic!

It was a very poor experience working with James, he is not responsive, don't answer phone calls or…read moremessages. He doesn't have professionalism. He is not recommended as seller/buyer agent.

Reasons I was forced to be removed from our lease with the Joseph group to find appropriate housing…read morethat provides everything included in the lease: -Catching the Joseph Groups's yard maintenance people spraying our garden with toxic pesticides -Getting sick from ingesting the toxic pesticides that were sprayed on our garden by the Joseph Group's yard maintenance team -Catching the Joseph Group' yard macitence team inappropriately looking through our windows on several occasions -Catching the Joseph Groups yard maintenance team stealing water from our unit (filling up very large / several gallon containers from our hose) We pay for our water utility bill & never consented to them stealing hundreds of gallons of water from us that we had to pay for! -The Joseph Group refusing to paint us parking lines aside from hundreds of issues and requests. -The Joseph Group allowing several macitence vehicles to block our designated parking spots/ steal our parking/ cause damage to our vehicles on several occasions -The neighbor causing damage to our vehicles on several occasions -Being consistently disrespected & threatened by the neighbor -Having to make several noise complaints against a the neighbor -The Joseph Group refusing to fix the leak in neighbor's unit property or in a timely manner forcing us for pay for the leaking water -Mold in the unit not being treated properly due to negligence of the Joseph Group -roommate's service dog loosing his hearing/ developing severe asthma due to the mold in the unit & the medication he's been put on as a result. -The Joseph Group refusing to put us on our own utility meter aside from us getting extremely overcharged due to neighbors behavior/ unit damage. -Telling the Joseph Group that our home was broken into/ our window needed repare only to have them respond very poorly and with no urgency (we had a cutting board blocking the broken window while we waited to get help) -Consistently requesting a new front door and expressing the safety concerns regarding this; being ignored by the Joseph Group -Having the neighbor & plumbers attempt to break & enter my home -Having the Joseph group continuously threatening breaking & entering our unit aside from them knowing the reason we need to schedule an appointment is because we have animals & someone needs to be home if there are strangers in the unit. We have shown that we are more than willing to schedule times and be accommodating however we have only been blown off, disrespected and not communicated to. -Having MY HAIR RUINED by the Joseph Group due to negligence & failure to provide appropriate notice of water shut off. -Constantly being ignored and disrespected by the Joseph Group aside from reaching out/ asking for help with every single situation several times. The main reason we chose to rent this unit is because both myself & my roomate are handicapped and need access to reliable parking. We wanted to ensure that our vehicles would be close, safe & never blocked in/ have any issues with our accessibility. Aside from having designated parking included in our lease with the Joseph Group; they have failed to provide us with the safe, accessible parking we signed up & pay to have. Both my roomate and I have had damage occur to our vehicles on several occasions. We have been blocked in on several occasions- this has started to negatively impact our lives. Again - My vehicle is blocked in by macitence people for the Joseph Group... Due to them blocking me in, I missed my chiropractor appointment that I will still be charged for... I was recently in a car accident & these appointments are critical to my health and recovery. I am literally better off risking parking my vehicle out on the road to ensure I can function in my daily life/ not be blocked in. Unfortunately after today I need to start to look for more appropriate housing that provides everything included in my lease along with having property management who isn't negligent of their tenants. This unit is amazing & I have absolutely loved living here aside from my experiences regarding the Joseph group property management team. My experiences with the Joseph group have honestly been rather traumatic & caused a decent amount of damage to my personal life that I'm going to be dealing with/ remembering for the rest of my life. The Joseph group has refused to put me I direct contact with the owner/ won't allow me to file a formal complaint against them. Don't move into a unit with these people!

I was looking for a rental home. After touring the property I spoke with a representative who…read moreconfirmed I was the only one expressing interest, so I proceeded to submit an application and work with the credit/application specialist, Brian Seutz. Brian is not someone I would want to work with again. About an hour after I spoke with the first rep, Brian advised that there were "multiple applications" in for the property. After convincing me to still proceed with the application, he made it clear on multiple occasions that he would proceed with the better qualified applicant. This was stressed after I already spent $100+ on application, credit and pet fees, based on both representatives' recommendation. Ultimately I was rejected due to a "late" rent payment. I asked Brian to review because I had supporting documentation confirming on-time payments, but he responded with "Another applicant has already been approved". This was all in an hour??? I found the whole process to be a scam to make money off application/credit fees. Fortunately, since I met the strict requirements to rent from this company, I was able to proceed with a home purchase. Potential renters looking for long term housing, and that meet this company's rental requirements, should consider purchasing instead.