They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

Throttle assembly needed to be replaced on our Ford 150 pickup On a Saturday. Made several calls to…read moremechanics that were open on Saturday and all but one said they were booked Full. We told them we were from out of town and needed to leave on Sunday. Lubbock family auto said they would do it at 5:30 pm. So we took it to them and they replaced it for only $100 labor which was more than reasonable. I would highly recommend them. Very nice and friendly.

From the owner: Welcome to Lubbock Auto & Family Garage!…read more Looking for reliable, honest car care with a personal touch? At Lubbock Auto & Family Garage, we treat every customer like family. Full-service auto repair Trusted by Lubbock families Friendly, experienced mechanics Fair pricing – no surprises Whether it’s routine maintenance or major repairs, you can count on us to keep your vehicle — and your family — safe on the road. Locally owned. Family operated. Book your appointment today — we’re here when you need us! Call or message us now!

Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

This is my family's go-to for car wash and oil changes and they've never done us wrong, although…read morethey never get everything quite perfect either. For oil changes they usually move quick, though they always have at least a short wait. They used to let you pull your car in and stay in it the whole time, but now insist on doing it for you. For car washes you sometimes have to go through twice for missed spots, but it's nice that they hand-dry here. Plus, you get a free wash with every oil change. The vacuums aren't the greatest on suction, but they are okay for a quick once over. The staff is kind of hit and miss. Sometimes friendly, sometimes not so much, but usually easygoing. Prices are about on par for similar services in town. I like that they are a good place to get everything done at once.

I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

I visited Christian Brothers Automotive in Lubbock to get a full machine flush performed on my 2016…read moreChevrolet Colorado because of a common issue known as "torque converter shudder". The original factory fluid degrades and loses friction modifiers, which causes a slipping and shuddering sensation. I went in that morning and was quoted a little over $800 for a full machine flush. I originally stated it needed fluid for the 8-speed, which was incorrect; it needed a different fluid because mine has the 6-speed. It is cheaper, although not by much. I got an invoice later that day for an inspection and "transmission fluid diagnostic" for $150. They then went on to tell me the issue was my brake rotors, when it was clearly not an issue with the brakes. The shuddering happens when accelerating and shifting into 3rd gear, especially up inclines or after making turns. They do not listen to me and dismiss my reasoning, stating their tech is a 20-year qualified Chevy tech and knows what he's doing. Clearly, he does not, because this is an extremely common, well-known issue with many of these drivetrains. They stated the transmission was fine because they checked the fluid (which they charged me $150 to do, by the way) and said it looked fine. This specific issue cannot be determined by such a test, as the fluid appears fine on a test but is broken down microscopically and contaminated. I told them very clearly I would simply like them to do a full machine flush and call it good. They agreed. Later, I got an invoice for a "transmission fluid exchange service," which is NOT a machine flush, and it only replaces around half of the old fluid. They charged me around half of what the original quote had said, which was conveniently gone. They said it was because of the different, cheaper fluid. That fluid is slightly cheaper as previously stated, but not $200 cheaper. They copy-pasted the "11.2 quarts" of fluid it needs, which is the exact capacity and retrieved from a standard maintenance bulletin, into the new invoice and charged me for it all and only replaced around half of that. I tried to politely go in and state my case but was continually dismissed and lied to. I will never take my business back to this place and would recommend everyone else do the same.

They were absolutely amazing, incredibly kind and patient. I don't know much about cars, and when…read morewe first brought it in, they thought it was an engine knock and that I would need to replace my entire engine. However, it turned out to just be the compressor for the AC that was messed up. They replaced it within a day, were incredibly friendly and kind, and also fixed my AC in the process.

Diagnosed and given a quote quickly. Repaired in an efficient manner. Professional and courteous…read more Excellent service.

Very honest people. In town for the weekend . Error code said #2 cylinder misfiring. Computer…read moresuggested Replacing ignition coil and spark plug. Technician some more analysis and said spark plug and ignition coil are fine. Your valve in cylinder 2 is bad. Need to replace engine. Said can't hurt engine anymore so I drove it home and we are in process of replacing engine. Jim Phillips could have run up the bill replacing the spark clog and ignition coil but they did not. Only charged me for the diagnosis. They were highly recommended to me. Glad I came here . Highly recommend them.

Quick great service at a decent cost. Would use them again 9/10. Fixed my car in less than a day.read more

These guys are the only ones I trust with our vehicles. Professional and respectful,…read morerecommendations are accurate and factual. Birdsong Automotive is literally the best shop in all of Texas!

I do NOT recommend this business. My wife and I took our 2013 Jeep Wrangler to them for repairs for…read moretwo years. They were unable to find the issue, but often had other repairs (other than the ones we went in for) to do. In the end, I had to replace my entire engine, cadilidic converters, and all the hoses associated because they did not do basic engine care (secure the air filter cap, thus my engine sucked up dirt for two years). When confronted with the issue, they denied any responsiblity and were not helpful. They are incompentent at best and most likely negligent from our experiences. There were several other smaller issues we had with them too but I want to keep this short. -DMH

So glad Neal opened this second location, now they are closer to me. Can't say enough good stuff…read moreabout Nick's! Lifetime customers! Quality work, reasonable rates. Nice people. Fair and Honest. Neal and his crew are the best in Lubbock!​

From the owner: Since 1976, Nick's Automotive has been the auto repair shop Lubbock, TX drivers rely on for honest,…read moreprofessional service. As a locally owned, family-run business now in its second generation, we're proud to keep your vehicle running at its best. Whether you're stopping by for a quick fix or scheduling a major repair, you can expect fair pricing, clean work, and genuine care from our experienced team.

Andrew tried to sell me tires that I did not need and charged me over $400 to balance tires and…read morewhen I left my vehicle was doing the exact thing it was before. I took it back to Firestone and that's when Andrew tried to sell me new tires to fix the problem. I decided to go to discount tire for a second opinion. Discount tire found that there were no weights in my tires and the air pressure was 45 psi. Discount tire fixed the problem. And didn't even charge me. i went back to talk to Andrew about what happened. I was told he would call me. He has yet to call me back. It's been over a month. They have not only lost my business but several friends and coworkers that once used them will never go back.

Phenomenal people here! Came in needing an alignment and wanted my car looked over to make sure…read moreeverything still looked good. Relatively cheap and only took about 45 minutes! Amazing work done, and my car drives like new. This is where I will be coming for all of my car needs from now on, and would highly recommend anyone to this location, simply from the great quality of customer service and quality of work done to my car.

I've used Jay as my mechanic for many years now, he is always informative and super professional. I…read moretrust him with all of my automotive repairs.

Called them this morning worked me in today, got the started changed on a 2001 Mazda, no easy task,…read moredid a great job. I am recommend him for any home auto repair.