I visited this dealership in Summerville looking for a car for my brother, and Rylan, and Lacey…read morewere all incredibly professional. I test‑drove the vehicle, and Rylan walked me through all of the repairs that had been completed--it was a full inspection. The tires were a bit worn, so they offered to install four new ones. Lacey, the manager, also came over and gave me a great deal. Thank you all for the excellent service.

Firstly the saleswoman was wonderful. But as soon as we went to sign the price kept going up and…read moreup. But this you need it. Add that warranty it'll help if anything goes wrong. Leas than 2 weeks after we signed and drove home ( 2 hours away) the engine light came on. Took it to a parts store to run the codes and it's a vapor sensor. Reset the code and no problems for another week. Then all of a sudden while my wife was driving the kids to school the transmission went into manual mode while she was doing 50 mph! No warning no lights just into manual mode and it slowed down about 15mph. After that the E brake light came on without being engaged. Then the engine light came back on a day later. Scheduled for service after my wife and I both took off work only to arrive and them tell us they would t provide a rental until it goes through the warranty company and gets approved. We were told we could get one ourselves but pay up front and hope the service is done within 6 days because they won't pay for it after the 6th day. Fast forward 3 hours and I text them to check in and the vehicle hasn't even been looked at and they're not sure if it will before Monday. Then were told we could have stayed in our area and gone to a local shop IF they validate the warranty. 2 days later I text to check in the vehicle after the service guy says he checks in nightly with any updates, and he has the nerve to say "I was just about to text you" and gives me no update. What a scam. So now we are paying a huge bill for a car we can't even drive and they have the nerve to say we have to pay a service fee of $175. STAY AWAY FROM THIS PLACE THEY WIL LIE AND TAKE ADVANTAGE OD YOU AT WVER OPPORTUNITY!!! I will never buy a car from them again and I'm telling everyone I know to stay away at all costs.

Highly recommend! Bought a used F150 truck and had a great…read moreexperience. Many thanks to Tony Pu.

my brother-in-law is dealing with Hoover now regarding having his truck's engine replaced through…read moreHoover. has been working with Marcella in their Service Department; however, despite his efforts, the matter has yet to be resolved. We constantly call and even went by. We went as far as reaching out to Mr. Doeing the Service Manager and nothing, no return call or anything. it has been MONTHS and just trying to get some resolve. This is leaving my brother-in-law without his vehicle, which he uses for work, this behavior they are having towards getting this resolved is egregious at best and I would not recommend them to anyone. Believing that they were a reputable staple in the community for years, it is absolutely disheartening with the measures we are having to take to get this issue closed

I had a great experience purchasing my 2026 Buick Envista ST and wanted to share my appreciation…read morefor the team, especially the General Manager Todd , Terence ( Sales Mgr) and Jamari ( Sales) who helped make the process smooth and stress-free. From start to finish, the staff was professional, patient, and helpful. The GM took the time to ensure everything was handled properly and that I felt confident throughout the process. I never felt rushed or pressured, which made a big difference. Terence also played an important role in helping me through the process, and took care of every single detail and gave me the best deal , together with the dealership team, everything came together seamlessly. Jamari was great to work with--knowledgeable, attentive, and made sure I felt comfortable and informed throughout the entire process. Overall, I'm very happy with my purchase and the level of service I received. I would definitely recommend this dealership to anyone looking for a positive and supportive car-buying experience. Thank you all for making my dream come true and going above and beyond to help me. I appreciate y'all! God Bless

After one of Charleston great drivers destroyed my car, I found myself in the market for a car…read more After driving a Buick Enclave for a few days I added it to the list of possible cars. I reached out a couple of days ago and Ronald was a pleasure to chat with. He send me some cars that matched and was great with communication. Ultimately I decided against Buick due to their reliability, but Ronald was great.

DO NOT purchase a vehicle from this dealership…read more I bought an Acura RDX from them and within four days of driving it off the lot, serious problems started surfacing. Before the sale, I was assured the vehicle had "passed a 182-point inspection" and had a "clean history." Those claims could not have been further from the truth. Concerned, I took the vehicle to a local Acura dealership for a thorough evaluation. The result? Nearly $6,000 worth of necessary repairs that should have been identified -- and addressed -- before the vehicle was ever listed for sale. These were not minor cosmetic issues; they were significant problems that directly impact safety, reliability, and value. What's most disappointing is not just the condition of the vehicle, but the dealership's response afterward. Management has been unwilling to take responsibility, acknowledge the oversight, or make any meaningful effort to resolve the situation. Once the paperwork was signed, their customer service disappeared entirely. If you value transparency, integrity, and accountability, look elsewhere. The promises made during the sales process did not match the reality of the vehicle, and the lack of post-sale support speaks volumes about how this business operates.

Short story: do not trust them. Worst dealer experience we've ever had…read more Long story: we purchased a used Volvo from them about a month ago. During the test drive, I noted that the A/C seemed off, but was assured that since this car just came on the lot, we were seeing it before the used car inspection and detail. If anything were to come up during that inspection, it would be noted and we'd have options given to fix it. We were extremely pressured into signing essentially an "intent to buy" form to take it off the lot then because they were going to jack up the price after the inspection and detail. We signed and ended up buying the car. My husband and I asked no less than 6 times for a copy of the used car inspection over the next few weeks and were given the run around each time. Once the detail was complete and we picked it up, the inspection was still not in hand. Shocker, the A/C was still not working. After scheduling a service appointment, dropping it off and asking for the inspection AGAIN, we finally received it and it stated nothing was wrong. They attempted to get to the source of the issue and couldn't, so we were told we'd have to take it to Volvo. Within 10 minutes of the service beginning, Volvo called and said there is obvious evidence of a long time leak and they'd be taking apart the dash to diagnose further. The issue ended up being the blower motor and the front evaporator costing us almost $5k. I understand that the scope of the issue could not have been noted by a general multipoint inspection, but it's suspicious to me that the exact same "vacuum pressure test" didn't produce evidence of any leaks at MB, but immediately showed long time, severe leaks at Volvo several days later. MB refuses to take any responsibility because they sell cars "as is", even though they clearly fabricated the findings of their inspection or lied about completing one at all. On top of it all, their communication is very poor. We were left to hound them for updates and answers regularly- they never kept their word about timelines or let us know anything of their own accord.

These people don't seem to know what the heck they are doing. My daughter has made her car payment…read moreahead of the due date, yet we are all receiving text messages saying that the payment is at least 4 days late and now we have gottten a second one for this payment!

This isn't a hate post but a learned lesson, DO NOT BUY FROM THEM. I'm a struggling single parent/…read morecaregiver to my sickly grandmother in the process of purchasing a reliable car for me to get to and from school and work and the hospital. I really didn't want to buy from another buy here pay here lot but I was losing hope so I went by AFA to see if they could help me. Caleb, the new guy that assisted me, helped me while on the lot. I explained my current situation to him and his boss and they expressed their "understanding" and want to help. I didn't have enough to put down on the car I wanted but after lots of back and forth him and his boss said that I could put a deposit down on the vehicle and pay the balance of the down payment on it the following week. I agreed to do it that way because at this point I'm desperate . I gave them 700$. The next day I got a call with some good and bad news . My grandmothers health has taken a turn for the worse and bills are just continuing to pile on my end. On a lighter note, God sent an angel to help me buy a cash car the very next day. After receiving the news, I was honest and called AFA. Caleb told me he didn't think it would be possible for them to give me my deposit back he would ask and call me back. I never got a call back so I called them again. He told me no and refused to put the owner on the phone...the boss(CHRIS) even refused to get on the phone. Frustrated and confused, I had to leave my job to get answers in person. 700$ is a lot of money especially if your the you're the ONLY provider of your family. I have a five year old and very sickly 80 year old grandmother that both depend on me!! When I got there , Caleb, and his boss were expecting me and prepared to send me away with nothing . I begged and cried to this man about my situation the day before and day of and he was very rude and there was ZERO EMPATHY. I blame myself though because I knew what I was up against before I got to the lot . These people do not care about you or your situations , they are GREEDY AND HEARTLESS! I would've even taken half or less than half but they refused to give me anything and didn't care what I had going on. BUT THERE IS A GOD THAT SITS HIGH AND LOOKS LOW!! And when you do people wrong you better be prepared to handle exactly what comes after to you. I lost a lot of money but I wouldn't dare do business that treats their customers like that.

Hunted for a part and found it here. Speedy shipment, and I'm so pleased with the EOM part. Thanksread more

Well I dropped my car off at McElveen of summerville this morning to have the airbag recall taken…read morecare of. Got it back with my dash cracked to hell and back. Also all the service airbags lights still on. They told me due to the age of the vehicle we aren't responsible for it. "2010" yes its older but taken care of. So pretty much since it was a recall that I didn't have to pay for I'm just out of luck. Photo with the circles is the cracks that was already there. Other photos is what they did. I work hard for what I have and pretty messed up a company as big as their can tear it up and just say oh well it's not our problem.

Short story: do not trust them. Worst dealer experience we've ever had…read more Long story: we purchased a used Volvo from them about a month ago. During the test drive, I noted that the A/C seemed off, but was assured that since this car just came on the lot, we were seeing it before the used car inspection and detail. If anything were to come up during that inspection, it would be noted and we'd have options given to fix it. We were extremely pressured into signing essentially an "intent to buy" form to take it off the lot then because they were going to jack up the price after the inspection and detail. We signed and ended up buying the car. My husband and I asked no less than 6 times for a copy of the used car inspection over the next few weeks and were given the run around each time. Once the detail was complete and we picked it up, the inspection was still not in hand. Shocker, the A/C was still not working. After scheduling a service appointment, dropping it off and asking for the inspection AGAIN, we finally received it and it stated nothing was wrong. They attempted to get to the source of the issue and couldn't, so we were told we'd have to take it to Volvo. Within 10 minutes of the service beginning, Volvo called and said there is obvious evidence of a long time leak and they'd be taking apart the dash to diagnose further. The issue ended up being the blower motor and the front evaporator costing us almost $5k. I understand that the scope of the issue could not have been noted by a general multipoint inspection, but it's suspicious to me that the exact same "vacuum pressure test" didn't produce evidence of any leaks at MB, but immediately showed long time, severe leaks at Volvo several days later. MB refuses to take any responsibility because they sell cars "as is", even though they clearly fabricated the findings of their inspection or lied about completing one at all. On top of it all, their communication is very poor. We were left to hound them for updates and answers regularly- they never kept their word about timelines or let us know anything of their own accord.

This Mercedes-Benz Van Center Baker, which is located in Summerville, South Carolina, is not even…read moreentitled to call themselves a legitimate, professional, or honest business. Mercedes-Benz of the USA and Limousine by LA West should open up an investigation into this fraudulent scheme that has been taking place at this dealership as soon as possible before their own brand reputation is destroyed by this dealership and the people who work there, including sales manager Mott Hollander and general manager George Stavros. Limo by LA West suggested that I buy my new brand-new 2023 Mercedes-Benz Sprinter from them since they have been doing business with them and I trust them to be an honest and trustworthy company. But because of the dealership's dubious behavior, I had an absolute nightmare. Due to complete miscommunication and fraudulent practices by their employees--particularly by their general manager George Stravos and sales manager Matt Hollander taking advantage of their customers' money and time at the dealership Since the majority of these events were caused by errors, miscommunication, poor management, and ignorance of their own goods and services on the part of general manager George Stravos, sales manager Matt Hollander, and myself, the sales manager, I made a commitment to reimburse the money for my two airline tickets, numerous Uber rides, and hotel stay. When I contacted the dealership to ask to speak with Matt Hollander, he flatly denied that we had this conversation and declined to keep his word to reimburse me for my money. Matt Hollander had informed me that I would receive a check in the mail regarding these expenses in the coming weeks. I brought this to the attention of George Stravos, the general manager; he was unaware of the situation and declined to cover my total costs because of their dishonesty and improper use of client money and time. I had flown on two separate occasions, taken Ubers, and stayed in hotels for almost $1,600. I'm not sure how someone claiming to be professional, honest, professionally trained staff and their management can make these back-to-back ridious mistakes by conducting fraudulent practices and phony business at dealerships, and no one from the owner or any affiliates has reported them to consumer affairs, the Better Business Bureau, or the General Attorney Office of South Carolina State. For the first few days after purchase, the sprinter that cost a whopping $159,000 ran without a hitch, but then it began to have issues. Upon closer inspection, I discovered that the van was missing engine oil, which could have caused an engine explosion if I had attempted to start it that day. I was shocked by the dealership's recklessness in not checking this or exaggerating the scope of their vehicle inspection since they had not bothered to inspect the car before selling it to the customer. When the consumer called the dealership to let them know about the overall situation, they were not returned. The reason I say so is because Matt Hollander, the dealership's general manager, and George Stavros, one of their top managers, are the ones behind these operations. They should not be permitted to continue encouraging their staff to steal money from consumers and engage in fraudulent activity. This is not the proper way for them to manage this dealership in a professional and ethical manner. After selling poor-quality cars, all they do is steal customers money, commit fraud, waste their' time, tell their employees lies to customers , and stop returning their calls. You will live to regret it, so I would strongly suggest against utilizing any of their products or services and never purchasing a new or used vehicle from them.

Good Sam Roadside assistance sent this tow truck and understandably there was a bit of a wait…read morebecause like most businesses they are short staffed but when Woody showed up he already knew where to take my vehicle and the process was very smooth and the car was on the platform in no time. He took pictures of my car before even connecting so just in case there is a claim he can pull his pictures. Even though most likely nothing will happen on the way to the shop it is always a good idea to take pictures. Very professional and expert doing his job, my car got to the shop as expected 22 stars to the driver!

Not suggested. My cars will never be towed here…read more Im common to tow companies and this has been the highest rated tow for me yet. it was trouble to have the front desk guy let me talk with a manager about extra charges Nissan towed / labor / 2 nights (this was incorrect) totaled too $497. Sweep others. never again