RUN! Everything went well with installation and I was happy until the problems began. No one answers the phone at the location Service technicians make appointments when you are able to contact them on their phones, then cancel appointments or don't show up at scheduled time. They don't call to tell you they are running late or call to reschedule. You have to keep calling them. I purchased and oxygenated water system, soft water system, and Reverse Osmosis system. The problems first began when water started coming out of the tap the color of milk. We were never told this was part of the oxygenation process by sales or upon installation. People are afraid to drink the water when they see the color. Then the water from every tap tasted of salt and was undrinkable, I had to buy bottled water after opening a fortune on this system. When I spoke to Stephen in the office he refused to get someone out until the following week. it took two service calls for someone to resolve that issue. I was told by both the sales representative and service techs that Stephen owned the company. However, the one and only time I was able to get anyone in the office regarding the problems was Stephen and he denied it. A few weeks ago my water was no longer soft, I reached a technician on his personal phone and scheduled an appointment. On the morning of the appointment I received a call from the technician because he he had to cancel the appointment and would call me to reschedule when he got to the office. I did not receive a call and had to call and text him the end of that week to reschedule the appointment. The day of that appointment I received a call that he was running late and he gave me an updated time of arrival, he showed up late. In addition, I smelt a strong odor of beer from him but did not confront him because I was alone. When the technician checked the water upon arrival and before he left, he confirmed the water was hard. However, he assured me that after it went through it's cycle the problem would be resolved. While I was venting my frustration to the technician about the problems we were experiencing he actually told me we were not experiencing any problems. I then had to run through the list again and he insinuated that I was the one that had the problem and I was lucky I wasn't being charged for all the service calls. Once again, I never heard from anyone to schedule the follow up appointment My husband then reached him and an appointment was scheduled. My husband told his employer he would be in late because he wanted to be here for the appointment. The appointment was scheduled for 9:00 AM today 11/21/22 and no show or call. At 9:11 AM my husband place his first call to the technician and his call went to his voice mail. At 9:17 AM he called the office only to be sent to a voice mail at every extension. Three more calls were placed to the technician with no response. We had the phone number of another technician that had been to our house and my husband reached that technician. The technician that was supposed to be at the appointment was with him so he passed the phone to him. The technician insisted with my husband that my husband strong armed him to come on Monday and that he wanted to come on Tuesday instead. My husband explained he took time off of work, because this was the day and time the technician told him when they spoke. If he said he wouldn't be able to get out until Tuesday, he would have scheduled the appointment for Tuesday and gone in late. My husband was told the other technician would arrive around noon and he would eventually arrive as well. We are awaiting their arrival. I DO NOT RCOMMEND THIS COMPANY! We spent a fortune for these systems and the service is horrendous. In addition to having to purchase water because it was undrinkable due to the salt, now we have water spots on everything because the water is hard. I have just filed a formal complaint with the finance company they use. I feel they should be aware of the problems with dealers they do business with. They tried to reach them as well but were unable to contact anyone at the office either. I feel as though we have been scammed. read more

We had issues with our well water (hard water/iron etc) and within the week they came to assess and give us a quote, they fully installed a whole home purification system. The techs were great and it was a great experience all around! Plus, knowing that we now have the purest drinking water puts my mind at ease. read more

Terrible experience. I do not recommend this company at all. They have terrible customer service. If you want zero water, you can buy zero water at Walmart for $ 45 and not have the headache of dealing with this company and more than $ 3,960 debt plus interest that the company never explained. They do not comply with their own guarantee policies and they do not answer the phone or give a good maintenance service to the product. In the same way they have a deceptive payment system through Aqua finance company and they make you believe that the total costs of the product are some when in the end they are much higher. They do not give a different payment option nor discuss those options with the client. I give them a total rating of ZERO. TERRIBLE COMPANY TO DO BUSINESS WITH. read more

These guys are great very professional!! They came in explained everything they were about to do. Their work was clean efficient and very good. They did not take long and explained how everything worked and how to work the equipment. I highly recommend these guys to work on your home read more

Their adjuster came out to look at all the damage done to my kitchen and Home and made notes about them removing my old culligan system without permission. To date no repairs made, no culligan system returned, and no attempt at any type of restitution. They are nothing but unskilled thieves who go around damaging peoples homes and stealing their current working system. read more

The installers were quick and easy to work with. They offered to remove their boots to not get my hardwood floors dirty and took all the trash as well as the old system away for me so I didn't have to worry about that. read more

I just moved to a new house and found a horrible smell of sulfur water! We were horrified! Thanks to Cerrone for coming out and testing our water and showing us how bad out water actually was aside from just the smell. Dakota, Allan and Richard were very professional and polite and walked me through every step of the way while installing the system. Everything went smooth sailing and I am excited for fresh water for not just myself but my family! Thank you so much! read more

Thanks Rainsoft, for blowing off our 2:30pm appointment on 5/11/2018. Oh, and thanks for the phone call telling me you wouldn't be able to keep the appointment (NOT). Too many places operate like this - they do nothing to earn your business and Rainsoft just made it to the top of that list for me. Highly recommend you find someone else to filter your water read more

They come into get you to sign, the cancellation policy is only 3 days post signature. Be weary! Once your in and stuck, your stuck. They will woo you with water tests, free soap, gift cards etc. Bad rating! Unprofessional, Unexcusable! technicians are learning & experimenting with YOUR HOUSE. Salty water brine Flooding in my finished basement. Improper connecting of drain line, damage to carpet and basement Floor. Technicians had to come out 5 times to address, try to correct problem. Finally I requested a licensed plumber because they unnecessarily cut into my NEW drain line and installed a drain piece that was leaking drain water stuck together with some type of glue? No peace of mind, completely 100% unsatisfied! no quality. Owner evasive and at times avoidant over the phone about compensation & further addressing the issue. Will file a complaint with any and all regulatory agencies including BBB etc. -Middletown NY Dec,Jan, Feb 2018 read more