WARNING: Service Abandoned During No-Heat Emergency (Post-Surgery/Child in Home)…read more Contractor: Royal Class Service (RCS) Issue: Breach of Membership Service, False Advertising, Extreme Unprofessionalism, and Refusal of Service. Timeline: 3 days (Saturday, October 25th - Monday, October 27th, 2025) I signed a membership agreement with Royal Class Service in September 2025 based on their FALSE Google advertising of "24-Hour Emergency Service" (I have screenshots documenting this claim). My experience revealed this promise is a dangerous lie. Saturday, October 25th: The Initial Failure Called for emergency service when our heat went out. Received a text back after 10:00 PM informing me that no technician was available until the morning, effectively denying the advertised 24-hour emergency service. Result: The household, including a recent surgery patient and a child, spent the night without heat. Sunday, October 26th: Unprofessional Conduct Technician Craig arrived and was immediately confrontational and angry, stating he was not the on-call technician and complaining about being called in. He claimed we failed to inform them that the boiler would not turn on, which was false, that information was provided to the office. Following his rude and highly unprofessional demeanor, I asked for the boiler's serial and model numbers to contact the manufacturer (Rheem) myself. He became increasingly hostile and left the property. Monday, October 27th: Office Obstruction I attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. I secured a part lead from an outside vendor. The office needed to approve the purchase; despite being told the order was pending approval, the necessary action was not taken. Tuesday, October 28th: Office Obstruction and Cancellation I again attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. Chris (the only staff member who demonstrated professional manners) confirmed the purchase was approved and the part was ordered, promising service within 48 hours. 4:30 PM: Service Unilaterally Canceled. Project Manager David called to cancel the entire part order and sever all ties with us as customers, citing "rudeness and disrespect" as the reason. I explicitly told him I still required and wanted the overpriced service completed immediately due to the emergency nature, but that I would seek other contractors afterward. David refused to complete the paid service, even after I repeatedly informed him of the post-surgery patient and child in the freezing home. When I informed David I would report this experience to the news and file reviews, he falsely claimed I was "threatening" him and immediately hung up. Conclusion: DO NOT USE THIS COMPANY. This company is not only guilty of false advertising and employing unprofessional staff (Technician Craig), but their management (Project Manager David) made the egregious, unethical, and dangerous decision to abandon a customer who had been without heat for three days, refusing to complete a paid-for emergency repair, despite knowing the vulnerable situation of a post-surgery individual and a child. Their prioritization of a petty disagreement over human safety is unforgivable.

I called Royal Plumbing three years ago for a leak on my main water pipe coming into my home and…read morethey called Valley Contracting to excavate. They charged me $4000.00 just for the excavating of a 10 and 5 foot area. They opened a permit and both companies neglected to get the job inspected by the town of New Windsor. This past week I had another leak in my main water line. Valley wanted 3000.00 just to open the hole again knowing that it wasn't inspected the first time, and I couldn't sell my home with an open permit. I hired another company Maravilla and Castillo which charged me 4850.00 to replace my whole water line which is 70 feet of trenching and new piping, and guess what we found. Royal Class and Valley Contracted cut up my whole irrigation system and buried it. My advice is NOT to use either of these companies. Please do your homework before using both of these companies.

Right after I had Wyatt from T Webber snake out 2 clogs in my house. We went around & checked out…read moremy 70 year old septic tank. The tank & drainage was a nightmare or practically nonexistent . We heard water flowing into the tank which is not a good sign . Wyatt suggested I have him and Alvin come and take a look and inspect the tank further in a couple of days . Much to my surprise, I got a call the very next day. The very next day I had a call from T Webber stating that Alvin and Wyatt were on route to my house. The next day after he cleared the clog out for me in my house . Alvin and Wyatt showed up . Did an inspection, answered every question I could possibly have. By the end of that conversation, we had called Tiffany up on the phone, and got a prorate at a good price with good APR, and the loan was approved . Alvin, wyatt, and Tiff made my day an took so much weight off my mind. Alvin explained everything down to a science Wyatt went over everything with me and reassured me and Tiffany found the best rate possible for me and was reassuring as the loan came in to verify every detail of the job that would be taking place. A weight was lifted . I was worried about so many different things . These guys at T Webber were an amazing group of people, that reassured me, and helped me to realize that every problem has a solution, and made every solution possible where I didn't have to worry about a thing . They answered every question in triplicate lol. As many times as I'd ask, they were courteous and I enjoyed the time they spent in my home going over the description of the job details that would take place . These guys are some of the best people you will ever want to meet . A company that goes above and beyond to help Rectify any problem you might have whether it be septic clogs or any other issues with plumbing and heating services. These technicians are the pros . They're all well worth their weight in gold ! I was actually sorry to see them go but I look forward to seeing them back when the job begins . Tiffany made everything so easy and comfortable for me to go over with me so many different payment plans and options that would fit my budget . The guys sat with me for as long as it took to get everything we needed in place for availability explanation of job description as well as the engineers that would be coming with the excavator to do the initial dig . Alvin described every part of it as he looked over every part of the property to find the best way to accommodate this whole nightmare of a situation that I had . By the time he got done. Him & Wyatt had me relieved to know that everything would be taken care of promptly . Thanks to all the staff and technicians at T Webber. You guys Rock!!!

First, let me give credit where it's due. They arrived quickly and the guys who came to do the work…read morewere great. Areas of improvement- Their virtual assistant that picks up when you call is atrocious. Took the appointment but they dispatched the wrong guys for the job I needed done. I also was trying to get someone at twebber and dealing with the AI assistant to call back the person who called me is impossible. The plumbing manager Matthew is a moron. 1/10 do not recommend. Don't bother dealing with him. The pricing is absolutely insane. They charged me 5700 for a job that took less than two hours and maybe 100 worth of materials. Legitimately- it should've been half of that. My sewer line detached from the clean out line. Twebber will come immediately. So my recommendation is call a few other companies in an emergency first. If they can get to you quickly you will save a ton of money. If none of them can come quickly, Twebber will but you're gonna get RAKED.

The team consisting of Dutch and Makaya is the GOAT! :o) They were friendly, explained exactly what…read morethey were doing, and even answered some questions for a future remodeling job I'm considering.

CJM is very flexible, the staff is great all around, and the technicians are friendly, fast,…read moreefficient and knowledgeable. We have been using them for a while now and have nothing but great things to say. Would recommend to anyone who is looking for a great plumber or any hvac needs!

Reliable! Did great job! Replaced our water tank and all pipes, filter system and pump switch, now…read moreit's all new and working great!

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

I highly recommend Uppercut plumbing. I've used their services several times and love how quickly I…read morecan get an appointment. The service provides are very knowledgeable and professional. Mike is great and always super helpful. Trevor has a great team of workers and their pricing is very reasonable.

I absolutely LOVE Upper Cut Plumbing! They're my go-to for anything I need in my home (and I often…read moreneed a lot). They're prompt, honest, communicative, and extremely reasonable. I always feel my home and I are in safe hands with Trevor and his crew. I can't recommend them highly enough!!

Omni Plumbing - John was great! I cold-called him on a Saturday after I discovered my water heater…read morewas no longer working. He came out that day, we discussed various options, and he installed a tankless water heater based on my circumstances. I had a furnace check a few weeks later and the technician wanted to know who had installed it, he was so impressed! As a new home owner, Omni will be my first call for any plumbing needs.

Jon is a top-notch plumber. He knows everything there is about plumbing and I highly recommend him…read more He is an extremely friendly and outgoing family man who pays attention to detail which I appreciate. Jon just installed a sink for my 90 year old dad who is very pleased with Jon's work. I am so happy that I found Omni Plumbing...my go to Plumber.

excellent honest and reliable trustworthy thank you for the…read moreurgent services Vlade came to fix my digital thermostat and water leak in my bathroom and insisted to check my neighbor's bathroom to make sure all is good.

From the owner: At MVM Mechanicals, we don’t just fix up — we take care of people. Every job is a chance to earn…read moreyour trust, and we do that by respecting your time, listening to your needs, and delivering services with heart. - Experienced staff - Licensed and insured - Free estimates - No hidden fees - Financing options available - Friendly, respectful technicians We take the time to understand your concerns before offering a solution.

Was having a major issue with my central air blowinghot air out instead of cold. When Pete took a…read morelook at first, he as anyone else thought perhaps the valve was stuck/broken. Being a 25 year old compressor, it seemed that I was going to need a new part and labor or a new machine. However, he further looked into the issue and had actually noticed whomever did the wiring in the past actually incorrectly wired it. So he followed their wiring, fixed it in the thermostat and instantly my coolant was entering the pipes. He could have charged me for a new machine or labor to fix the valve which would have cost the same but he was not only honest but worked hard to find me a solution that saved me 1300 dollars. His expertise and honesty is a beath of fresh air these days. He was also very patient with any questions I had and his overall attitude was very positive. I highly recommend Trend and Pete.

What can i say but Pete is knowledgeable, fair, and decent. His time is valuable, so he doesn't…read morewaste it. gets in, gets out, and got my stuff working as it should. I failed on my own part and had someone else come in and they took me for a good bit of money. the other company wanted to put in a whole new unit saying that mine (which is only 5 years old) is shot and need replacement. Pete had me up and running for less than the other company's "troubleshooting fee". Nobody else works on my house anymore. Its Trend or nothing.