I have been going to Megan for almost 2 years now & the most recent experience I had was my 3rd strike. The last 3 times I went in, I was seen by Mia.
I will say that I am not always the best communicator & I can be wishy-washy with my hair, but with that being said, in this industry (which I have been part of for nearly 7 years) you pamper your clients.
The first strike happened about a year & a half ago: I have dark brown hair & asked specifically for a yin/yang type hairstyle. Split right down the middle, two different colours - I wanted light brown on one side & purple on the other. This didn't happen. My hair barely changed colour & Megan did not offer to redo the dye job. She just laughed & mentioned it clearly didn't come out. I still paid & tipped. I was NOT happy. If you are being quoted for something, you should be given that EXACT service, I probably should have walked away already at this point...
The second strike: I do not always walk out of here happy with my haircut. I think that the girls are great as people & have never had an issue with them on a personal level, but I do think that they are still learning how to run a business & operate in this industry. (Again, I have been a receptionist in this field, I have modeled, done make-up freelance & been around the back-end of pageants my whole life - not my first rodeo). ** I asked for chevron bangs (they fall into a V-shape) before I even showed up to my appointment also - when I was finally in the chair, ready to go, Mia said she wasn't comfortable doing it & wanted Megan to step in. This tells you something.
Recently, I got nearly $800 extensions in. Like I said - I have always had a communication issue with Megan, but always went to her because I like her as a person. They suggested I try extensions because I wanted a LOB & in the end, Mia did the application.
Regarding the product: they only told me I needed to order 2 bundles to get a lob. Somehow this ended up translating into a disjointed/disconnected a-line bob?? If you look up a LOB & a BOB online it's a pretty significant difference...
Turns out - 2 bundles wasn't enough for a LOB, it was enough for the idea THEY had. I feel like a lot of research isn't being done & they are just up-selling products... What this tells me is that you are going off the marketing within your industry, but have no PERSONAL experience with the product.
I LOVED the product though & decided on mermaid hair. So I bought 2 more bundles to have applied.
Two things to mention right now: if you're going to spend 135/bundle on extensions, why would you cut off 8" of it? I decided to go all the way.
Also, if you tell me that NONE of your other clients have had any issues & that the extensions should last for 4-6 months... they SHOULD last that long.
Within 4 days after the final application (4 bundles in my hair now), 2 of my "sandwiches" fell out. I later found out from Megan that they were not able to prepare my hair correctly because of the 2 days between applications. At NO POINT was I told that this would make a difference in the application process... but since both Megan & Mia seemed confident, I trusted them. Big mistake.
This is a good time to add that I listened to their instructions: I bought the suggested dry shampoo, I bought the brush they told me to brush (more money spent!) & I would press the adhesives together to reinforce them. I did also tip Mia for her trouble, even though this entire process was a nightmare.
Since the 2 "sandwiches" fell out - I wanted to move on, get them taken out & get a refund. The brand wouldn't refund the used hair & Megan/Mia wouldn't either. The most they would do is refund the service fee of 150, leaving me with 600 bucks worth of hair sitting on my shelf. What good is that?
As an unhappy customer that spent near over half a grand in services, I sent several texts on the weekend. I was asked to not do that because they were trying to enjoy time with their family. I even got the whole "I understand you have a lot going on in your life, but..." line. Sorry, but if you own a business, you don't have weekends off sometimes. I would know - I worked freelance.
Long story short: Megan & Mia are great people to be around, but they do not do their research. Also, as new business partners - they are not always on the same page professionally. Mia tried to be as accommodating as possible, but Megan not so.
They are a growing business & will probably learn a lot in the next few years, but they are still in the LEARNING process. If you are looking for a professional salon who will give you 100% customer-satisfaction guaranteed, spend the extra $50 on every service so that you won't be disappointed.
* Edited a few hours after posted: Another extension came out (one from from the original application).
* EDIT
Filed with the BBB & Consumer Protection, was given a partial refund of the disputed amount. Pictures of the complaints posted on their website were deleted. read more