Bob's Advanced Auto is a family run business that truly cares about your family! I've been using…read moretheir services for years and if I do have a complaint, they don't mind hearing it and they will fix the problem ASAP! I highly recommend Bob's Advanced Auto for all your mechanical tires and towing needs! I hope this helps everybody that needs it.

This place is no go for me, never again. I brought in my vehicle 3 times because they kept…read moremisdiagnosing the issue, in the meantime paying dearly because they can't figure it out !

I have brought my cars to Robert over 20 yrs now and he always makes sure my cars are fixed right ..read more

Pfaff ripped us off. They claimed my van needed brakes and rotors I told them not to change the…read morerotors, and when I checked out the rotors, there was absolutely nothing wrong with them. This then made me wonder if the brakes were as bad as they claimed. They showed my wife brake pads that were metal on metal, which would have at the very least been squealing or grinding, and neither was happening. Furthermore, as bad as the pads were, they showed my wife the rotors would have shown damage, and there was none. My wife went in there to get one tire replaced that was supposed to be $130 by the time she got out of there the bill was $600 they are ripping people off. I met another young lady who told me what Pfaff's told her what was wrong with her van before they could do an alignment. She said they told her the wheel bearings were bad, the tie rod ends were bad, the struts, were bad, the rotors and brakes were bad. I jacked up her van the Wheel bearings were tight as could be, the tie rods were tight as could be, the struts showed no leaks and I asked her if her van floats she said no. Her brake pads were still 90% and there was no wear on her rotors.

After being told, at Meineke, my repair was going to cost $1,800, I brought my car to Northwest…read moreMuffler. Vic was awesome! He took the time to research options, SHARED THEM WITH ME, and ultimately ended up saving me 50%, on my repairs! Vic was open and honest, stayed true to his timeline, and treated me like an intelligent person, rather than a blonde with car trouble. Me, and my entire family, will DEFINITELY be going to Northwest for ANY vehicle needs, in the future, and you should too!

I called this place not knowing there hours on Sunday. Apparently I called 3 hrs after they closed…read moredidn't check the hours. Anyway vic answered and we talked about my situation I have a 2014 ram 1500 5.7, my muffler and pipes rusted out sounded like a monster truck. So vic ordered what I needed Sunday had it by Monday got there after work and it took about 1hr new muffler new pipes sounds great. Quality welding and a killer price. I would definitely recommend this place to friends. Thanks again guys !!.

It's closed for good. They were friendly and accommodating. The good ones always close!read more

Great car buying experience! Everyone was extremely friendly and nothing like the crooks at other…read moredealerships. Def recommend.

The owner is shady & unfit to work on a tricycle. Can't understand how he has 2 business. Must be…read morebecause he overcharges for everything. I was warned about going to him but took my chances. Boy, did I make a huge mistake!! He'll ruin your vehicle or say he fixed something that didn't even need fixing & charge you a huge amount. Can't believe he's still in business with all the bad things I've heard & experienced first hand. You're foolish if you go to him for ANYTHING!! I wouldn't trust him to fix a flat tire!

I was cruising back roads and ran over an item that put a hole in my tire. I googled tire repair…read moreand thankfully your shop was near. I was losing air quickly but could drive a few miles. I parked my car just outside your shop. I was not certain that your Gardner Illinois shop worked on cars. I was parked less than two minutes wondering my next move (my tire now flat) when you, Jeff, came outside your shop, walked towards me and said, "I can help you." Even typing those words I can feel all weight lifted from my shoulders. What a gift. Thank you. I said, "How do you know?" and you replied, " You look a bit lost." We chatted, Jeff grabbed a patch kit and he patched that decently sized tire hole. My day was saved. I am grateful for you- the owner- being so observant and breaking from your busy routine to check on a stranger. It has renewed my faith in the kindness of others. Thank you for your instinctually kind self. I bet I could visit 40 different shops and probably never meet the owner, they may not even be in the building. I will share with others about how kind and fair you are, Jeff. I wish you the most wonderful success in your business.

I've been taking my car to Jim for about 3 years now and do not trust anyone else touching my car…read more He goes out of the way to make sure I am safe whether it is something small or big. Never has taken advantage of me for being a woman and fairly prices repairs to cars. He's gone out of his way more than a handful of times to help me solve anything that may be wrong in my car which is nice especially in today's economy. One day I pulled up with a tire that I was questioning the pressure because I had to go out of town and he took time to patch it up while he orders my new set of tires.

The service I requested didn't fix the main issue !! It happened twice in a week !!…read more I am very upset , I am 9months pregnant & have 7 kids who depend on me working & getting them to their appointments. I keep having to stop work & reschedule due to the neglect of this shop. I want a refund of my money !! I will get the authorities involved if needed . 815 ILCS 306 !! Stand behind your shoddy work !!

This is a top-notch body shop. I had to file an insurance claim and AAA brought me to Netherton's…read more From the day I dropped off my crashed vehicle to the day I picked it back up, I was kept regularly in the loop of its progress. They actually completed my repairs about 2 days earlier than anticipated. Best of all, this is a family business with all hands on deck. As a woman with scant knowledge of cars but ample knowledge on being taken advantage of in male-dominated industries, I felt very respected and only dealt with women who walked me through every step of their process. I am now quietly firing my regular car repair place and coming back here.

My Hyundai Kona was backed into at a grocery store parking lot. Nethertons took care of the damage…read moreand the car looked brand new. They even cleaned the car a vacuumed the interior. Very polite and transparent service!! Thank you!!

Unfortunately, my experience here was deeply disappointing and, in my view, very concerning --…read moreespecially for women. Based on how I was treated, I would strongly caution other women to bring someone with them, as I did not feel taken seriously despite being the buyer. While things started out friendly during the sale, the tone shifted drastically once the purchase was complete. I encountered what felt like arrogance, evasiveness, and a lack of accountability when I needed help after the sale. My questions were ignored, even when I followed up multiple times, yet I continued receiving promotional emails urging me to return. I also had a disturbing interaction where an employee called me unexpectedly and made false accusations that were not only unfounded but easily disproven. It was aggressive and completely inappropriate -- and I was forced to consider legal action if it continued. I regret completing my purchase here and truly wish I had gone to a different dealership for the same vehicle. I found another nearby location that has been much more helpful and professional, even though I didn't buy the car from them. This dealership's customer service appears to end the moment they have your signature. It was a complete shift -- overnight -- and unfortunately, their focus seemed to be entirely on the sale rather than any real commitment to customer satisfaction or follow-up. I have a strong credit profile and substantial car-buying experience, and I can confidently say this was the most disappointing dealership interaction I've ever had. If you value respectful, honest service -- especially as a woman -- I'd strongly recommend looking elsewhere. There are other Ford dealers in the area that are far more professional and worthy of your business.

I absolutely love my new (to me) Ford Bronco that I purchased from Dwight Ford. The process was…read morestress free and everyone we spoke to was welcoming and friendly. Brandon, our salesperson was great to work with. He went over every detail and answered every question. Zach in finance also made the experience easy. He also explained every detail and was very knowledgeable as he owns a similar Bronco. Both repeatedly said not to hesitate to call or text with any questions we may have in the future. Also, the vehicle detailing looked amazing! Thank you to all involved in helping me get into my perfect vehicle. Our dog was also invited into the showroom to hang out while we went over paperwork. Highly recommend Dwight Ford if you are in the market for a vehicle.