I really wanted to like this company. The sales process was excellent, and they sent a very kind…read moreperson to walk us through our options. However, two years after spending over $30K on two new units, the experience is beyond disappointing. Within 2 years after installation, we discovered several major shortcuts taken by the installers: they failed to install a safety switch (which led to a leak and ceiling damage) and didn't install the correct breaker for the unit. Each of these led to costs for us to repair. Now, we are dealing with a faulty coil and another $1500 repair bill. The most disappointing part is the lack of accountability. We shared all this information with Dave. It took 2 days to return a call then another week for him to say they wouldn't do anything to make it right. Instead they simply said we should have called them for repairs. Well when the ceiling is leaking, or the house is hot you call who can be there in 15 minutes. Not a company that will call back later. They may be nice people, but based on my experience, they don't stand by their work and their installation quality is poor. You would think local installers would understand that doing the right thing will always pay dividends. Apparently not in this case.

The service was good overall - the technician arrived on time and fixed the issue with my AC…read moreefficiently. Prices were a bit higher than expected, but the quality of work was solid. Would consider using them again in the future.

I gone through quite a few HVAC companies, always the sales pitch not Chilly Billy heating &…read morecooling A rating with the BBB I could see why, no pressure explained all options . I became a member.

Took the time to talk and help me identify the issue. Saved me spending more than I needed.read more

These guys quoted me $1200 for a repair and service to replace the blower motor on my air…read moreconditioning unit. I paid $420 for the same new replacement part and service from a reputable HVAC service company in the Orlando area. Thanks but no thanks. So glad I didn't get ripped off by using them.

STAY AWAY. Terrible experience. The customer service attempted to charge me $95 for a visit. When I…read moreexplained that they install the unit two years ago and its been broken two times. They did not help me at all. Additionally, they just called me and attempting to my integrity and harrasing me with a lawsuit. Instead of provide me with a customer service they accussing me and make me fell sick. All this because I called them to get fix what they did wrong since the beginning. They lied to me over the phone. This company should be penalized for that. HELP!!!

Great work at a great price. After I got in touch with the tech he came the same day and didn't…read morejust fix my problem. He also informed me of some other problems and saved me thousands of dollar.

I've had Coffee Cooling service my a/c for several years. They are one of the best. About 4 years…read moreago I had them replace my entire cooling/heating unit as my old one wore out. The new one has worked very well and is more energy efficient. They have always responded quickly to me and are easy to work with. Their prices have been reasonable.

Gene and his apprentice were fantastic! They came out the same day I called to do a regular…read moremaintenance on my HVAC unit. Thorough, professional, and clean--they explained everything and left no mess behind. Highly recommend their services!

I truly wish I could give more than 5 stars! What an amazing company! The team is extremely…read moreknowledgeable, dependable, and honest. Tyler and Slade are assets to this company and should be recognized for their professionalism and representation of the company. Donald, the owner, is willing to go above and beyond to help! We are a large private office and our entire team of 43 people love this company! Do yourself a favor and hire them the next time you need an AC or electrical work! You won't be disappointed! Southpark Dental Group

Avoid Graham A/C at all costs…read more We were loyal customers for years, but this last experience was outrageous. Graham contacted us to schedule routine maintenance (we didn't even request it). During that visit, their new, inexperienced technician caused our A/C to stop working completely. The unit had been working perfectly until he touched it. It was 94°F in our Florida home. We got sick from the heat, and our dog vomited multiple times. Their manager Michael gave us a small portable unit that barely helped. When Michael came out on Monday, he said the compressor had burned out and we'd need either a refrigerant conversion or a new unit. At first, he offered us a new unit for $7,000. Then, after a long call with his boss Jeremy, the price suddenly jumped to nearly $12,000. When we refused, Graham spent days arguing with us and insisting it wasn't their fault. They kept saying the unit "was too old" and that it was "impossible" their technician caused the damage--even though technician-caused issues are very common. That argument is unfair. The A/C was working just fine until their tech arrived. Eventually, they said they'd replace the compressor for free--but admitted it still wouldn't work unless we paid $7,000 for a conversion. They knowingly installed a useless compressor, left us with no A/C for 11 days, and tried to push the $7,000-$12,000 cost onto us. Totally dishonest and irresponsible. Graham broke our A/C, denied responsibility, and abandoned us in dangerous heat. Do not trust this company.

Update: from bad to worse. We called on Monday to ask what…read morehappened- why our emergency calls starting Friday and Saturday weren't acknowledged. The CS rep said they had issues with the system and would call me back in 10 minutes. 3.5 hours later; they called me back to say that they did check out the pump during the January system install and they didn't see an issue so they didn't replace it and didn't think it was necessary to call it out to us. So no, there was no offer to pay for the fees from the other company that helped us out when they couldn't. They didn't have anything to say or offer for our ceiling drywall damage from the flood, but hey- they did offer another free year of their comfort club membership. I declined based on the fact that we are current members and it didn't do us a whole lot of good this weekend. Clearly we made a poor choice trusting Graham Heating and Air. We got a copy of our warranty (they they had not previously provided) and will be sharing this with our new company who stands behind their work.