My experience was horrible. This company gauges. They were charging me 1300.00 to do a pull and clean which I came to find out is way overpriced. If you want a company that is honest and you can trust DO NOT USE THIS ONE read more

Avoid Graham A/C at all costs. We were loyal customers for years, but this last experience was outrageous. Graham contacted us to schedule routine maintenance (we didn't even request it). During that visit, their new, inexperienced technician caused our A/C to stop working completely. The unit had been working perfectly until he touched it. It was 94°F in our Florida home. We got sick from the heat, and our dog vomited multiple times. Their manager Michael gave us a small portable unit that barely helped. When Michael came out on Monday, he said the compressor had burned out and we'd need either a refrigerant conversion or a new unit. At first, he offered us a new unit for $7,000. Then, after a long call with his boss Jeremy, the price suddenly jumped to nearly $12,000. When we refused, Graham spent days arguing with us and insisting it wasn't their fault. They kept saying the unit "was too old" and that it was "impossible" their technician caused the damage--even though technician-caused issues are very common. That argument is unfair. The A/C was working just fine until their tech arrived. Eventually, they said they'd replace the compressor for free--but admitted it still wouldn't work unless we paid $7,000 for a conversion. They knowingly installed a useless compressor, left us with no A/C for 11 days, and tried to push the $7,000-$12,000 cost onto us. Totally dishonest and irresponsible. Graham broke our A/C, denied responsibility, and abandoned us in dangerous heat. Do not trust this company. read more

Update: from bad to worse. We called on Monday to ask what happened- why our emergency calls starting Friday and Saturday weren't acknowledged. The CS rep said they had issues with the system and would call me back in 10 minutes. 3.5 hours later; they called me back to say that they did check out the pump during the January system install and they didn't see an issue so they didn't replace it and didn't think it was necessary to call it out to us. So no, there was no offer to pay for the fees from the other company that helped us out when they couldn't. They didn't have anything to say or offer for our ceiling drywall damage from the flood, but hey- they did offer another free year of their comfort club membership. I declined based on the fact that we are current members and it didn't do us a whole lot of good this weekend. Clearly we made a poor choice trusting Graham Heating and Air. We got a copy of our warranty (they they had not previously provided) and will be sharing this with our new company who stands behind their work. read more

Graham Heating & Air Conditioning - Our vintage 2003 pump that "looked fine" during our AC system install this January. - Heating & Air Conditioning/HVAC Near Me - Kissimmee, Florida

My thermostat stopping working during very cold weather on the middle of the night. I have the gold plan and trying to call Graham numerous times. No body called me back, I had checkup last Monday and was told everything fine. The thermostat was fine before the checkup. I am 82 years -old and had to deal with blasting cold coming out of the unit. My dogs and I were freezing, and I know that the thermostat is bad. This certainly was an emergency, and no one cared. Not one call back. Not sure what we will do tonight to keep warm. I would not purchase this special plan again because it was not honored like I was told. read more

Had them install a unit 15 years ago, and did the recent install for me. Never had a issue, their installs are on point, and never had an issue, so far.. read more

When you call Erica will answer and help you. We needed. Double capacitor in our A/C rental unit. She was able to assist in short notice and get someone out and service our unit. Very friendly and accommodating. Thank you. read more

Had a leak in my 3 yr. old Rudd evaporator coil. I was told that the part would be covered by warranty, and that I would just have to pay for labor and Freon. Graham gave me an estimate of $2350 to do the job. I then called Thompsons, and their estimate was $700 for the same repair! Needless to say, I went with Thompsons, and the total price was $595.....even less than their estimate. I ended up paying 25% of what Graham quoted. What a ripoff. read more

Good and courteous service from all Tech Svcs persons. Kenny Rodriguez was professional, knowledgeable and fixed all our problems. Thank you. read more

Smith's has now been taken over by a scam of a company, do not let them trick you into a 25$ tune up because they will find any excuse to give you a "free" leak check and try to sell you a new $10000+ system, when nothing is wrong with your unit. The supervisor in the Kissimmee location will pressure you so hard into buying a new unit he closely resembles that of a cars sales man. They are not honest and will put $ before the customer. read more

These guys are great! Efficient and professional. Erica at the front desk is extremely professional and walked us through the process of installing a whole new air conditioning system. Also by far the best prices around. And believe me. I shopped. read more

We really love them. They have done all of our AC work for the past 6 years. They have installed a new unit, service it. Last year we had them install a stand alone unit for a pool table room. Staff that comes out has been professional and friendly. Tony came out last week to do our annual service. Great guy and very polite. read more

Graham Heating & Air Conditioning - They also have clean service trucks. - Heating & Air Conditioning/HVAC Near Me - Kissimmee, Florida

This morning we woke up to a cool house! the furnace was running and blowing cold air. We gave a call to Smiths, at 8:31 AM. Their repair man was there by around 9:20 AM. We were very impressed with Tony, he Quickly found the problem and repaired it. We had heat by 9:40 or so. We appreciate this companies honesty & would highly recommend Smiths! We have been using Smiths for over 10 years or longer, and are very satisfied . read more

Having lived in Florida for over 40 years, we have found Smith's A/C Company rates 5 Stars for all categories we have listed below. Especially our Technician Tony! 1. Most honest and knowledgeable techs 2. Fast response time 3. BUY THEIR CLUB MEMBERSHIP! SAVINGS GALORE 4. Their staff is is the most friendly people you will ever encounter We have been a very satisfied customer for nearly five years, after a neighbor recommend them to us, he has been a customer for close to 20 years. read more

DO NO USE THIS COMPANY!! I called because the air conditioner at my daughters condo was out. The first company could not arrive until the next day and Smith's said they could arrive between 10 am and Noon the same day 8/17/20. I told the scheduler that I was the approver for any repairs and that the technician should talk to me about what he finds and gaver her my direct number. The technician did not contact me he only talked to my daughter's roommate. He said it was just a small part that needed changed. I had to call the office to find out what was going on. The person that answered the phone had to call the tech instead of having the tech talk to me. Told me the repair would be $349 for part plus the $79 service fee for total of $428. Since I am out of state with little options I approved the repair. When I saw a copy of the repair ticket I did a quick google search for the capacitor that was replaced. They can be found numerous places online for around $30. I can understand parts being marked up but this is ridiculous! I have tried for two days to reach the Service Manager to get an explanation for why they are taking advantage of young girls by grossly overcharging for repairs. I was told at first the service manager would call be back on 8/17/20. When that did not happen the second time I called I was told the service manager was out for the rest of the day to call back the next day. I called today 8/18/20 and was told no one was available and I would be called back. I guess we will see. read more

Maryanne was sincere and helpful on the phone. Angel arrived quicker than the pizza I ordered last night. He was kind and explained everything thoroughly - even helped save a bit of money with their membership. This company has small town caring feel and I trust their service. read more

Smith's is a great company to work with. I've spoken with Maryann, and Toby came out to our house to give us an estimate (and later install) a new air handler, compressor, and reseal existing duct work. As soon as Toby and the other tech walked in, it was clear they knew what they were doing. We had gotten several quotes from other companies, and most suggested putting the AC in the attic. Toby immediately told me that while there were some companies out there that would do that, he would not, because sitting in the heat and humidity would damage the unit over time, as well as make maintenance much harder to do for both us and anyone servicing the unit (not to mention the possibility for leaks overhead!). He took a lot of time going through our home to make sure we got the best possible option. Because our AC is in the laundry room, he was careful to check the measurements on our new washer and dryer to make sure we could lay the room out as we wanted without interfering with the AC space. The price was also very fair. We got estimates from a lot of places, and while he wasn't the absolute cheapest, he was less than the median price, and he was definitely the most knowledgeable by a long shot. read more

I've only interacted with this company once so far but from what I can already tell they are extremely kind and honest and they have a great pride in what they do. I needed to schedule a regular maintenance for my AC unit and I called Smith's as well as another company to compare prices. I could tell an immediate difference in the two companies right away. When I called Smith's I immediately talked to a very helpful and sweet lady would started with the question "how can we make you smile today." As I talked to her she kindly answered all my questions and helped me in every way she could. When I called the other company I was transferred to three different people and the last person could only give me a partial quote. After those two phone calls I decided to go with Smith's. When the technician came out he was very nice and knowledgable and he talked me through everything he was doing. He said this was his favorite AC company that he has worked for as well. In all it was a breath of fresh air dealing with their customer service. read more

My AC went out this evening (Sunday) and after calling 3 different companies and waiting for a response (when they offer 24 hr service), my husband decided on calling Smiths and within 3 minutes was connected to their service tech Angel. It was already 815pm when we called and by 915pm, Angel was here. He had the job completed in less than 20 minutes and couldn't have been more friendlier and professional. I am so thankful for his help and his fast service - would definitely recommend the company and him to others. read more