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    Huggin's Auto Sales and Service

    5.0 (1 review)
    Closed 8:00 am - 9:00 pm

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    1 year ago

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    Findlay Chrysler Dodge Jeep Ram

    Findlay Chrysler Dodge Jeep Ram

    1.5
    (57 reviews)

    We almost didn't drive over to Ohio due to reviews…read more However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle.

    While I wouldn't call them scam artists, the sales process felt very much like dealing with a…read morehigh-pressure volume dealership rather than a business focused on customer relationships. My wife and I spent five days negotiating a deal on a Yukon. We secured financing, underwent hard credit pulls, and reached a final agreement around 3:00 PM on a Tuesday. We were told the deal was settled and were instructed to arrange transportation for my trade-in vehicle and send a deposit once shipping was confirmed. Within an hour, I had secured vehicle transport and informed the salesperson that my vehicle would be picked up the following day. I received no response until 9:00 AM the next morning, when I was informed that the Yukon had been sold the previous afternoon because my deposit had not been received in time. Technically, they may be within their rights. However, the reality is that my deposit would not have been seen or processed until the next business day anyway--around the same time I received their response. After five days of negotiations and being told we had a deal, it felt like our commitment meant very little. What made the situation even more frustrating was that they immediately attempted to sell me a different vehicle from their inventory rather than address what had happened. In the end, we were left with a hard credit inquiry, time and money spent arranging transportation, and no vehicle. Nothing illegal occurred, but the experience left us feeling like just another number rather than a valued customer. If all things are equal, I would strongly recommend taking your business elsewhere. A deal should mean something, and customers deserve better communication and follow-through than what we experienced.

    Huggin's Auto Sales and Service - usedcardealers - Updated July 2026

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