We almost didn't drive over to Ohio due to reviews. However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle. read more

Findlay Chrysler Dodge Jeep Ram - Car Dealers Near Me - Findlay, Ohio

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Traci Henry I would recommend that you DON'T buy any used vehicles from Findlay CDJR. We bought a 2022 Ram 1500. Really nice truck with low miles. We drove over 4 hours 1 way to purchase this truck. On our way home the check engine light came on and we realized that the highbeams didn't work. We contacted Findley and they wouldn't do anything for us. The truck was supposedly still under factory warranty because the original purchase date was April 2024. We took it to a local dealer and they explained that the factory warranty wasn't valid because the truck was originally titled in Canada and the warranty doesn't transfer to the United States. We contacted Findlay again and they said we sale our vehicles as is, you should have purchased the extended warranty. Findlay CDJR does not back their vehicles. read more

The worst dealership i have ever delt with, liers, don't believe nor trust them. After I filled a credit app with pre-approval for an suv for 100k they ditched me cause someone paid them couple more dollars, and never gotten back to me. They are not honest and decency. STAY A WAY read more

Friday I drove 4hrs to the dealership, agreed to OTD numbers, let them run my credit, and sent them all the documents ahead of time to have the paperwork ready to go. After I test drove the truck I was going to purchase they hit me with a lower number for my trade than agreed upon. They were well aware it needed front tires before I drove there. After a few minutes of back and forth and the "manager" refusing to come out and talk face to face like a man, I got my keys and drove home. I left a google review of the experience and they tried to call me a liar and list things that are not true about the experience. They tried to claim I had a check engine light on... not accurate I edited my post to show the pictures of the diagnostic report on my vehicle - no issues. They tried to call me dishonest because of their behavior. Clearly, I should have investigated their reputation further before getting involved. read more

Findlay Chrysler Dodge Jeep Ram - Diagnostic Scan - Car Dealers Near Me - Findlay, Ohio

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First of all. This dealership does not hold cars. They do not accept outside financing. THIS IS FULLY DISCLOSED ON THEIR WEBSITE. Any reviews with people complaining about that need to learn to read. They do not hide this fact. I spent THREE days going back and forth with the Jeremy at Findlay Chrysler Dodge Jeep Ram about a 2025 Chevy Equinox EV. The car was not on the lot so it was difficult to get all my questions answered but I decided to go ahead and purchase anyways. Transaction was simple, very easy and straight forward. Jeremy followed up with me every step of the way and made this purchase very smooth. I highly recommend them. But you have to move fast, they have a great selection of cars at a great prices so they sell them fast and do not do holds. I have bought over a dozen cars over the internet at dealerships as far away as Idaho. And this was easily one of the easist transactions I have done. Thanks to Jeremy and everyone at Findlay Chrysler Dodge Jeep Ram for making car buying on the internet so easy! read more

Spent two days going back and forth with the salespersons at Findlay Chrysler Dodge Jeep Ram about a low-mileage Chevy Equinox EV. We agreed I'd wire the money, and I was just hashing out one final detail, needing a simple reply. Instead, they ghosted me in texts for over three hours, not replying to my final inquiry, and then sold the car from under me. The salesperson cowardly had someone else break the bad news. Literally minutes from sending the wire, I dodged a bullet. I was going to just send the money during the 3 hours they ignored me to lock it in. Avoid if you want basic courtesy. read more

DO NOT DO IT they sold me a messed up corvette C7 for 50k ! They make sure they have the lowest price in a mile radius because it's a scam my car has been masking nosies since !i bought it.. DO NOT DO BUSINESS HERE.. They need to be closed!!! read more

This dealership demonstrated extremely poor communication and unprofessional sales practices. I called at 9:30 a.m. and spoke with Lauren regarding a used Chevy Silverado, requesting an out-the-door price. I was told the quote would be sent shortly. After an hour with no response, I called back and spoke with Corey, who stated they were busy but would send the quote within five minutes. That did not happen. Over the next several hours, I followed up multiple times by phone, text, and email. Corey continued to state he was waiting on numbers. Jeremy later called and cited being busy moving vehicles on the lot. Throughout the entire process, I clearly communicated that I intended to purchase the vehicle the same day and that I had a two-hour drive to the dealership. I did not receive the quote until approximately 1:45 p.m. We agreed on the price and confirmed my arrival time of 4:00 p.m. Upon arrival, I was informed by management that they would only accept a check and would not accept any card payments. Due to it being after 5:00 p.m., I was unable to obtain a check or money order. I was then told my only options were to finance the vehicle or return another day. This payment restriction was never disclosed during any prior conversation. No effort was made to accommodate or resolve the issue. As a result, I was forced to leave without the vehicle and drive two hours back home. This was a complete waste of time and reflects a dealership that prioritizes financing over honest, transparent business. I would not recommend this dealership. read more

I bought a 2015 Lincoln MKX on a Saturday. After waiting through my seller doing multiple sells at the same time we were there for 4 hours waiting for the sell of one particular car I already knew I wanted. There was only 19 miles to empty when we drove it, the guy filled the tank and then sent us on our way after a very long process. A day later we started noticing a "sweet" smell coming from the car after driving about an hour away and back, called them on a Monday to have it "re inspected" as we were told they "inspected" it prior to the sell. They said they didn't find anything, and the guy probably spilled gas on himself when filling the tank because he's an old guy. Also stated that they don't inspect the vehicles on the lot they just detail them and put them on the lot. Promised me nothing was wrong with the vehicle and we drove off. A month later after smelling the "sweet" smell off and on we decided to take it to our own mechanic, turns out the transfer case was cracked and spilling oil all over the bottom of the car and we could've blown up the car if we continued to drive it. read more

I was interested in buying a used car and using my own financing. The dealership said they wouldn't do the deal unless I bought a $4,000 service contract, even though I didn't want it. Then they offered me $600 more for my trade-in, but only if I agreed to the contract. It felt like a high-pressure upsell tactic. I ended up walking away. Just a heads up for anyone financing through a bank or credit union--make sure you ask questions and do the math. read more

Absolutely do not do business with this dealership. I worked out a deal to purchase a truck , went to the bank got a check for it and, confirmed that I was on my way and on my way and they sold the truck out from under me. They completely lead me on. Also I live 3.5 hours away and was already an hour into my trip. The answer I got was sorry its first come first serve. Its completely unacceptable, and the sales manager could have cared less. read more

Awful experience. Test drove a 2022 with low mileage and low price, was told that it came from Canada so no manufacturer's warranty came with the vehicle. Talked to consumer reports and was told that the cars vin number couldn't even be pulled up. They said it was likely that it was put in the system wrong or the vehicle shouldn't even be sold and that's why the manufacturing warranty wasn't attached to the vin number like it normally should be. The warranty through the dealership was crazy high priced. They said to give them a second to run some numbers and came back lower, like I was getting a better deal. Nope, just extended the payment time to 82 months and wasn't going to mention it! Just slimy. Ended up walking after 3 freaking hours with so many "I'm not sure", "Its probably this" and wasn't even sure of the vehicles features when asked. Either just not very knowledgeable, lazy or flat out lying to get sales. Left with a sick feeling but glad I listened to my gut! Ugh. Went to a different dealership in a different city and bought a different vehicle, amazing experience, brand new nicer vehicle with a lower monthly price and a warranty with the amenities and color I wanted. And my hubby got a free Dodge hat. Lol. Look around at other dealerships. Skip the headache, literally had a headache after. read more

I Highly recommend Findlay Dodge! They were all nice and welcoming :)! I was able to walk out with a brand new 2023 corvette stingray. Luke & Nick are awesome!! read more

Findlay Chrysler Dodge Jeep Ram - Keys - Car Dealers Near Me - Findlay, Ohio

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2023 F250 purchased 10/3/2024 * Brad - Findlay Chrysler (Sales manager) * Kevin - salesman * Will - Baumann service mgr * Scott Baumann Service Manager * Rented vehicle from 10/8-10/9/24 * Rented vehicle from 10/12/24- unknown * Bought 10/3/2024 Couldn't check the Vin on Carfax or Ford app while I was purchasing the vehicle for some reason * Explain to Kevin the salesman that the AC was not blowing cold and there was codes on it * Kevin stated a loose line that they would replace it for me * Advised Kevin sensors were going off and if he knew why. Kevin's response was "IDK" * Emailed him on Saturday once I drove the truck again to let him know I was taking the unit in to get repairs as a sensors are bad * 10/5/24 called every Ford shop to try to get the vehicle in and spoke to Baumann in Maumee and that is when I realize that had been taken to Bauman on my Ford app so I waited till Monday to call Bauman to get it repaired. * 10/8/24 Dropped it off at Bauman for all sensors to be repaired. Called two hours later stating it was fixed and when I picked it up, the sensors were going off before I left parking lot. Also stated they were unable to repair the AC. It was damaged not a loose line * 10/9/24 Will called stating truck was ready. Upon pick up sensors all were still in fault mode came on as soon as I started truck. * 10/10/24 - emailed Kevin @FC to inform him truck is at Baumann getting sensors repaired. * Rescheduled for 10/13/2024 to get sensors fixed at Bauman * 10/14/24 - emailed Kevin again to state I can't get AC repaired yet as Baumann Ford can't figure out issue. * 10/18/24 called FC multiple times throughout ordeal to speak to Kevin or Sales manager. Each time I'd call I'd sit on hold for long time until I hung up and tried later. * 10/18/24 spoke to Kevin to let him know there is a problem getting the unit fixed and it's possible issue may not get resolved. Kevin stated he would speak to his boss and he'd call Baumann to find out what issue is. * October 21, 2024 Will, Service advisor at Baumann Ford in Oregon called to state 2023 F250 Limited vehicle has been in an accident and that the frame was bent. Will also stated he could no longer repair as warranty is voided. Ford Motor company will not cover the warranty due to the accident. * October 21, 2024 at 11:30. I called Finley Chrysler and spoke to Brad. The sales manager to notify him that the vehicle was an accident before I purchased it and that Ford will no longer cover the warranty. Brad was going to contact Bauman Ford to determine what will be needed to be done from here.Brad claimed a bent frame is impossible due to it being checked before buying * Ford app show that vehicle had the sensor issue going off beginning in May 2024 * These issues showed all the way through Finley Chrysler purchase, service, service at Bauman when they sent it up on September 30, 2024 and now again. * 10/21/2024 2pm - called Will at Baumann to determine if Findlay Chrysler called to talk to Will about issue. FC has not called yet. * 10/21/2024 2pm Called Findlay Chrysler again (Kiera answered). She said Brad and all of the other managers are busy in a meeting and they will call back. * 10/21/2024 - Tyler Summa from Findlay Chrysler text stating condenser came in and when I'd like to get it fixed. I asked Tyler to call me. Said he had no idea about issue. Brad asked him to call about AC part arriving even though condenser was in stock 2 weeks ago. Obviously a scam. Findlay Chrysler is fully aware of issue before selling. Lying and more lying. * 10/21/24 called Will @Bauman. Positive frame is bent. * 10/21/24 Brad from FC called back, said that he just got the message to call me from his office staff and that he talked to everyone at Ford and they got the information on Will with Bauman so they want to check it out because they really questioned him and that these trucks are reviewed 100% and there's no chance that it's been that that they will from Bauman just doesn't know what he's doing * Calling * 10/6/2024 carfax will not allow me to enter information. * Made attempts to change on radio. Also wiped down each sensor ro assure they were clear. * Made attemots to call dealership i purchased from. Spoke to Kevin to ket him know of issue. * Verified all were on and active on radio. Faults continued to pop up on start up and while driving after id click ok to faults. * Downloaded Ford app, entered vin that showed faukts had begun to go off in May 2024. Issue continued. * 10/9/2024 truck would lock up brakes due to sensor stating a collision was going to occur. Did this 3x in row. Turned truck off, then on, clicked ok to all faults befire i could drive. * Researched internet for hours trying to determine issue. * I have not preformed any work to vehicle. Only turned safety features on/off using radio. * 10/22/24 - picked up necessary paperwork of the alignment and all service performed at bomb and Ford. Finley read more

Had no issues with our recent purchase. My husband called and said we'll be coming in within 3 hours. We were directly serviced within a few short minutes and vehicle bought all within 1 hour. read more

Saw a vehicle I was interested in online. Clicked on tab to confirm it was available and that the advertised price was correct. I was told by Tyson Bolenbaugh it was available and that the price was correct. After some questions back and forth I said I would take it. He took my name and address to write up the purchase order. Shortly afterwards, I get a call from Tyler who identified himself as a sales manager. Tyler said the owner doesn't want to sell the car because they aren't making them after this year. He then says but he's taking offers. Basically a dealership how advertises one price but won't sell you the car unless you pay the extortion. It's going to be interesting to see the owners reaction when the Ohio Attorney General's office pays him a call. Buyers beware! read more

I was purchasing Chrysler Pacifica online 2022 with 577 miles (red flag) the start stop button on the van had malfunctioned which they had to change the electrical system in the car. But that's not my issue my sells man DeAndre Cannon took my info over the phone to run my credit. I told to run my credit thru Fifth/Third and Capital One since I have accounts with them already. He ran my credit 3 times on August 20,2024 5th/3rd, Capital One, and COAF . On the August 23, after talking to DeAndre Cannon and telling him I would get back to him he (they) ran my credit a 4th time without my permission. If it wasn't a 6 1/2 hour drive, I would go Findlay Ohio and F somebody up. Brad Overly is the Sales Manager in Findlay and he needs to be fired. By the way I received an e-mail from them. If I could give them 0 stars I would. THIS IS MESSED, HORRIBLE!!!!!!!!!!!!! I FEEL SO VIOLATED BY THESE PEOPLE AND I AM PISSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! By the way my name is Donald Neal read more

Findlay Chrysler Dodge Jeep Ram - Car Dealers Near Me - Findlay, Ohio

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Watch out for their sneaky tactics. One is that they buy some of their vehicles from Canada. This means that the standard manufacturer warranty of 36k miles and three years is not applicable. Seems like they do this so they can sell you a warranty. If the manufacturer GIVES one away, then the dealership cannot SELL you one. If you are going to buy a vehicle that doesn't have a manufacturer warranty, you should not pay the same amount as you would for an otherwise equivalent vehicle that does have one. If you really want a warranty, then I recommend you do your research before you get to the dealership, because they only have one warranty provider which is the one they likely earn some sort of commission on. You can find a better one. But if this warranty is really important to you and you are getting it, DO NOT accept their first offer. They are ripping you off there. After I said no, the finance manager (this guy will lie to your face without even breaking a sweat) came out and offered me the same warranty for $1000 less. In trying convince me that I need a warranty, he told me he had to replace the radio in his car 5 times LOL!! He must have the absolute worst luck in the world. It's funny that when you are buying the vehicle, they'll tell you how reliable it is, but when selling the warranty, they'll tell you how unreliable it is. Which is it?? read more

I tried to give this dealership my business for a new truck. I found numerous trucks online for them to trade for so I could keep my business local. I even told them that I wanted to buy from them. They didn't appear to have any motivation to make a sale and I ended up buying from another area dealer. I then had a question about my new Ram truck so I called this dealer thinking that the local dealer would we willing to answer my question and have interest in maintaining. Apparently not because they couldn't answer the question and never bothered to call me back as they said that they would. I live in Findlay but will most likely be taking my truck to another dealer for my service needs and future purchases. read more

Trash - tried to lure me to the dealership to buy a vehicle which was heavily damaged and used high-pressure tactics to get me to purchase it. I can't see how this place could ever turn around to be an honest dealer. No one seemed helpful or wanting to sort out any kind of resolution. The only thing that could've been worse would be actually buying from them and needing anything at all. Do NOT expect any help from them should anything go wrong. They are there to sell you whatever they can, get their payment and that's it. read more

Would give no stars if possible. So disappointed. My fiance and I got our first car and in less than a month and a half the starter gave out. Turns out, they do not do any inspections whatsoever on vehicles. There was an old tracker (either from the previous owners bank or wherever they got the car from) that completely blew. The manager was no help whatsoever, he was cocky and arrogant and a complete douche. DO NOT GO HERE. read more

This place is the slum lord of cars! Manager refused my financing stated they only used in house lending.... but it's not a buy here pay here lot. Wouldn't do business with these crooks. read more

I will start by saying I wish that today I was posting a review that contradicted the several negative reviews this dealership has. However, in this case the negative reviews are right on. I drive in from about 2 1/2 hours very interested in a car they have. I first spoke with their internet manager two days prior. I told him they had the exact car I wanted and that I had financing worked out so I expected it to be a very easy deal. We made the trip, liked the car, sat down to do the deal. We were close in numbers, this was going great. Then the hammer dropped. I was told I they can only do the deal if I use their financing. That they couldn't wait for my back to send a check like is typical with 99% of dealers in Ohio btw. But I don't want to use your financing, I said I have a pre-approval and a great rate 3.74% for 84mo. I said can you match that? They didn't know. Which told me no because I have worked in banking and finance and know that banks can give you a very close estimate with only your credit score and income. So after being held over a barrel to use their financing we left. Drove to Columbus and bought the same car with a letter of credit from my bank on a letter or credit which is how everyone but Findlay Chrysler operates. A terrible business model. And has to be a terrible place to work as a sales person. A 35k sale was lost yesterday over waiting for a guaranteed check in the mail. Those who work there beware. This feels very much like a larger financial issue is happening at this business. Here is my QX80 that is took me all of 1:30 minutes to buy at INFINITI of Columbus on that same letter of credit. read more

Findlay Chrysler Dodge Jeep Ram - My INFINITI QX 80 from Infiniti of Columbus - Car Dealers Near Me - Findlay, Ohio

Used car lot is a scam. Not worth a one-star. They sold a used car that was not even road worthy. Needed ball joints, tie rods, other suspension parts, etc. Took the money and now refuses to make it right and it hasn't been 30 days. Was told, "Sorry, there is nothing we can do". Buyers beware read more

I had a great experience buying my car from Brittany Jackson! She was super nice and helpful answering all my questions. I highly recommend you go see her if you are car shopping she'll treat you right. Thanks Brittany, keep doing what you are doing you are an amazing individual!! Also Rich was awesome when it came to finance. He made the how process fast and painless. He even keep searching for a better interest rate and monthly payment for me even though I had already agreed to a much higher payment. Thank you Rich I greatly appreciate it!! read more

Do not buy a car from here or plan to have service. They will tell you they don't service your Jeep because you did not buy it from them. Then their service is terrible, Oil Change, Tire Rotation anything- some reason this place thinks they are better than anyone. read more

Was looking for a specific F350 and found one online on trucktrader.com with the 7.3L in it. I live in northern Arizona and I contacted the dealership and Steel Miner got a hold of me. I asked him about the truck, it there was any rust and he just went on about how great the truck was with no rust. The finance lady contacted us to inform us there was large amounts of rust. I guess Steel is just your typical used car salesmen. And they wonder why people don't trust them. What a waste of time and money dealing with this dealership. read more

Findlay Chrysler Dodge Jeep Ram - Rocker panel gone, door is rusted, bed is rusted. The underneath is just as bad. - Car Dealers Near Me - Findlay, Ohio

If I could of left a negative star I would have. Started working Kendall on Tuesday 12/29 she hooked me up with with Jeremy on Wednesday, my credit was run on Wednesday. Multiple texts between Thursday and today (1/4/21)Jeremy told me end of the month is hectic, we would do paper work on Saturday or Monday, again... my credit report was run on Wednesday. On Thursday I asked if I could give him my down payment as I did not want the car sold out from under me; he stated they don't do that. Today Monday 1/4/21 he texted me at 9am asking for my documents. He sent me the link to send the down payment. at 1:00pm while on the phone says "oh wait...I can't find the keys" at 2pm he calls and says the reason he can't find the keys is because someone took the keys, went on a test ride and sold the car..... They apparently have no communication with each other... I spoke to the manager who said "well those things happen". SHADY...doesn't even begin to explain how they do business. So glad I didn't spend 6 hours on the road this morning only to find out they are selling cars they DON'T HAVE!!!!! read more

Found a jeep I wanted on car guruis and notified the lot. Told them I was pre-approved and that my bank was open until 1 pm. We drove 2.5 hours only to get there and they don't take outside financing. Ummm excuse me?! No one told me that. So the manager comes out and says he can run my credit and they will match what my bank approved me for. I regretable let them run my credit and it came back 3.5 points higher than my bank! I feel bad for the girl that helped us. She was most definitely caught in the crossfire. They set her up for failure. She was super sweet and nice. Its too bad she works for such a crappy business. read more

Bought a used car from these sleazeballs and this will be the last one. It's unfortunate as we've bought a couple of cars from them in the past. Took the car for a test drive, did the typical drive on interstate and city. Opened the hood and checked underneath the car and showed no signs of a leak or odd smell. Less than 48 hours of driving back and forth to HS, which is a mile one way, the engine light came on and a lot of fluid on my driveway. Called the sales guy I bought the car from and he did the usual response, "Let me check with my managers, they are in a meeting currently, but I'll give you a call back in 30-60 minutes". So, because I didn't buy the 'optional' coverage they can't do anything about it. I was told they inspect all cars before they are put up for sale, oil change, check fluids, etc...I asked for a copy of the inspection report and they are "unable to find it". Windshield washer was empty when I opened the hood after my test drive so I call BS that they checked anything. Windshield washer fluid can be easily supplied so I thought no big deal, but that should've been my first sign that they didn't inspect anything. The staff does not care about the customer or their safety and only making money. If I could give half a star, I would. read more

I made two 250+ miles trips to look at vehicles at this location. I found the cars via cars app and they looked great. I talked to the sales people and had addition pictures sent to me...again looked great. Once i arrived it was a different story. "chunks" were out of the alloy rims, i had to push the front log light back in and above it was a nickel size indention...and the smell-High level smoker car. So needless so say no deal. I will say the sales person was very helpful, it wasn't them. 2nd trip - liked the vehicle, everything was great. Came back in to make the deal. I asked, what's your best price. Was told its what's on the vehicle and wouldn't be right to discount our "smart price". I said i will never pay what's on the sticker, was told "maybe i should have marked the car up" a$$hole statement. Got up to leave and all of a sudden they can take $250 off the price. I said what about your smart price that you cant move one.... :). But offered them my bottom dollar and said i would be here this week just give me a call. In the mean time i ran across similar vehicle called them, told them my price and they should compare this the one to make sure they were the same. Here is the blessing in disguise - they came back and said we cant get all they way to your price because it doesn't have a manufactures warranty. ??? i said yes it does, says so on their website and pic of the vehicle "reminder of manufactures warranty". They said nope and we are okay if you don't buy from us but vehicle comes from Canada and the warranty doesn't transfer, figured you should know. ??? So i asked Findlay Chrysler Dodge about this and they fessed up it was true but we have you covered with a after market warranty. This knowledge would have been handy upfront.....and btw the warranties are not the same, you loose the long term manufactures benefits. I recommend you do some research. The saleperson was very good.....the manager, as my friend with me stated..."he was being kink-off as A-hole, I'm surprised you didn't just leave." read more

They sold me a car for 12k claimed it had no issues. I had it delivered from Ohio to Illinois. I asked sales to have it checked by the shop he said it had no issues. Upon arrival it had several issues . Check engine light, front end whine, and traction control light on. They claim it was in the ad. It wasn't on the car gurus ad. They don't back the cars they sell . read more

Do not buy from this Company with the new Management! We purchased a used Traverse, test drove it, and then 1 week later engine light came on, took it to Chevy to look at and it will cost $4600 to get fixed! This is dealership with new Management is very snake-like and slimy. DO NOT BUY FROM THEM! If you must buy from them, take your car to get it looked at before you purchase. Not worth all the headaches and wish we never traded our car in! read more

if I could give less that 1 star, I would. I was searching for the perfect vehicle for months. Finally found the one at Findlay Chrysler. They sent my contract. I sent over all my information. Switched my insurance. Had my bank set up a wire transfer for the next morning for nearly $40,000 (I had to take out a personal loan to buy the truck since the dealership wouldn't allow me to use any outside financing). My bank was set to wire the fund to the dealership this morning with the 9am fed transfer. I get confirmation from the bank that the fed accepted the wire transfer and they're just waiting on the tracking number. Minutes later, I get a call from my sales person Jeremy - he tells me to stop my wire transfer and return my loan - they are selling the vehicle right now as we speak. I spoke to the company's controller who literally told me the vehicle isn't "SOLD" until they get the funds in their bank account. I asked if they got the funds in their bank account form the new buyers and she said no - they're financing with us, so that rule doesn't apply. Piss poor customer service and literally the worst experience of my life. read more

Found FCDJR online, I'm new to Northern Ohio. Moved here for graduate school after a military deployment. FCDJR had two used trucks in stock I liked, called and made an appointment to come see them last Monday. Drove to Findlay from North Toledo, arrived at the dealership, but they didn't even have my name down for an appointment. Once we got that straightened out, they told me that the two trucks I "had an appointment for" were sold. Okay, great, wasted trip. Ended up walking around the lot, found a Dodge Ram that I liked. Ended up buying it (CASH-- I handed this organization $18,400 CASH THAT DAY) and went home. (Not a flex-- just showing that I was a model customer and was super easy to deal with) AS SOON as I parked it and got out, I noticed a HUGE power steering leak. Crawled underneath to discover a damaged rack and pinion. Now, I bought it As-Is, and I understand that. However, FCDJR told me that their MECHANIC checked the truck out, and that it was good to go. I don't consider a busted rack and pinion good to go. So, I called FCDJR, told them the issue, and they said they might be able to cut a deal for repair. At first they offered $700, and I explained that I felt that part cost alone is fair, due to FCDJR making a false material statement about the truck. A few hours later, Doug, the Used Cars Manager, called me and offered $500. I said hey, that's great, I appreciate it. I'm glad we didn't have to go through arbitration or the courts (As a law student, this is a great compliment to receive) DOUG IMMEDIATELY cut me off, said "If you're going to threaten me with that, we're not having this conversation, the offers off the table and I won't do a damn thing for you" (that's a close paraphrase, but he did cuss at me, and did revoke an offer based on my intended compliment) and HUNG UP ON ME. I tried to call Doug directly back, he declined my calls (it rung once and went straight to voicemail). Called the main dealership, asked to speak to someone in management, told him (Jake, maybe? Tyler, possibly?) the issue, he said he would return my call. He called me back, said that Doug and I had an "altercation" (I reckon a phone conversation in which I complimented Doug on being fair is an altercation?) and that the deal was off. I asked him if it was common practice for MANAGERS to cuss at customers and hang up on them, and he shrugged it off. In sum, this dealership didn't reserve my appointment, sold two trucks that I verbally requested and received confirmation that I had an appointment, sold a MATERIALLY DEFECTIVE vehicle and failed to disclose a mechanical failure and made material misrepresentation about the vehicle, when confronted about the issue, I received some bouncing-around, and was ultimately cussed at, hung up, and treated with utmost disrespect. I have received better customer service and felt more welcomed at McDonalds. I do not recommend FCDJR to anyone under any circumstance. read more

Service Dept is a joke . Had my truck in to get a recall fixed and my uconnect and radio looked at . Had to order part to replace the uconnect box etc.Drove home parked it , got up next morning and the truck was dead . Called them said couldnt of been anything we did . Called AAA they came and jumped it it started but all the lights didn't work I took it back to them they looked at it got the lights all reset and said when we looked at the unconnect the other day it probably drained ur battery so it was them. Drove home got up for work next morning DEAD . Monday morning called them got it towed there got a loner. Today called said it's finished , get there my truck is on E and like 50 plus's miles driven .Went back in said my Boss just left he will give u a call. My Girlfriend called them service dept was rude manager wouldn't talk to her and she said what's the number to corporate, he said google it . read more

They sold my nephew a car the online sales person claimed had 0 issues. When he got it from the shipper it had several issues and they refuse to fix anything and blamed him. read more

I would never recommend this dealership to anyone. This place is extremely unprofessional and unorganized. We called on a car last week that we were VERY interested in coming to test drive. We wanted to come the following evening, however an "upper level" manager, Brad, had taken the car to Columbus Ohio for a long weekend so it was "unavailable." Keaton, the sales representative, stated that his sales manager, James, guaranteed they would NOT sell the car until we had the opportunity to drive the car since it was unavailable for us. We were promised that this past Monday the car would be available to drive and for some reason the "manager never returned with the vehicle." We were then told today the car would be available for us today and they would contact us early this morning. After several unsuccessful attempts calling the dealership, we were finally told that the car was sold out from under us and was no longer available. If you are looking for an honest car dealership to work with and one that actually cares about their clients, I would look elsewhere. read more

I purchased a new Ram Laramie 1500 from Findlay Chrysler Dodge Jeep Ram in January 2020. In February 2023 I had to take the truck in for a minor repair. When I got my keys back I was told the repair wasn't covered by warranty because my truck was only warranted to Canadian citizens in Canada and the warranty was no good in the US. I questioned them why I wasn't told that when I purchased the truck. The service manage said I need to learn to read my sales agreements better. After a heated exchange, I left and called the general manager on the phone. Turns out the service department was full of BS. In fact the truck is covered by warranty. I confirmed that by calling Chrysler corporate. There definitely seems to be something shady going on when the dealer where you purchased the truck is telling you it's not covered by warranty since the day I drove it off the lot. I will never go back to Findlay Chrysler again. read more

I emailed and spoke with a sales person regarding a vehicle that was listed online. The sales person quoted me and emailed me the same price info as listed online. I committed to purchasing the vehicle for that price and was sent a contract with a $1200 higher price. I was told prices fluctuate due to market and they had 3 people waiting to look at that truck so the price went up. I called back and spoke to the internet manager and was again quoted the original price. I asked again to talk to the sales manager and was told that the pricing stopped with him and there wasn't anyone else I could talk to regarding this issue. I told him I had read reviews concerning this very issue and I felt obligated to leave this review...he told me good luck and hung up on me. read more