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    Humane Society

    3.0 (2 reviews)

    Services - Humane Society

    Animal shelters

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    11 months ago

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    7 years ago

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    Harmony Pet Supplies at HPR

    Harmony Pet Supplies at HPR

    (3 reviews)

    Incredible customer service and wonderful experience! If you have a dog and haven't been here…read morebefore, run don't walk!!

    It used to be what I thought a decent customer service and a well run business with the female…read moremanager. I think her name is Jessie, until recently this guy name Tyler took over the store or he claims and he took over ordering , and suddenly the service turned upside down to half a star really . His understanding of customer service is that he needs to absolutely challenge the customer at every turn , he makes it personal , when in my opinion customer service should never be personal it's just a business transaction that needs to be completed professionally. refused to give out his manager phone number , he refused to give out the business owner info to report a complaint , and refused to let me speak with the previous manager who still works there and his reasoning is that he's not comfortable with any of it . Will I hate to let you know that you are in the wrong business, if you are so uncomfortable of dealing and resolving customer issues, you really should not be working in a retail environment at all and if you're so stubborn to know that customer service is not about you or how you feel it's about listening and understanding your customer's concerns and then try to resolve the issue in a civilized way that's what makes a business a well run business , take your ego out of the equation, and it won't be that difficult to do . You have not done any of the above therefore, you should be fired , because you are not doing the business owner any favors and most certainly not your customers. And of course you will twist these words to suit your self and make you the hero . I will not w et shop at this store or recommend to anyone, and that's unfortunate.

    Humane Society - animalshelters - Updated June 2026

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