I've been a regular client for a few years and have always appreciated the relaxing shampoos, hair growth treatments, and warm, friendly atmosphere. My experiences in 2023 and 2024 were truly wonderful.
This year, however, I've noticed a shift. During several of my appointments, Shonda took personal phone calls while styling -- nothing urgent, just casual conversations. Over time, this became a consistent pattern, along with occasional uncertainty about start times when she wasn't present at the beginning of my appointment.
While she remains friendly and talented, those moments made the salon experience feel less like the VIP service it once was. When she's fully present, her work is excellent. With a bit more consistency and focus during each service, I believe she can return to that exceptional level. Regretfully, I decided to move on to a new stylist, though I genuinely wish Shonda the best.
October 12, 2025 Update: My review was written in good faith and with respect, reflecting both the positive experiences and the less positive occurrences I had over several years, including the concerns that led me to find a new stylist.
After posting the review, I received a lengthy personal message from Shonda that was defensive in tone and included unprofessional and belittling personal remarks about my character, motives, and past appointments. While I understand that receiving feedback can be difficult, I found the message inappropriate for a professional setting.
To maintain civility, I will not be engaging further. My original review accurately reflects my experience as a long-term client, and I stand by it. I wish Shonda well and will defer to Yelp's policies regarding appropriate communication between business owners and clients. read more