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    Humble Washateria

    3.5 (2 reviews)

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    5 months ago

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    3 years ago

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    Speed Queen Laundry

    Speed Queen Laundry

    3.2
    (24 reviews)

    Bad customer service, there was a black woman with a golden tooth that I spoke to about my machine…read morenot working. I kept asking her for advice how to start it and she told me"next time pay attention", snached my phone out of my hand after I already paid for my service. As well as when I asked my friends to look at the machine after I asked her to start it to make sure it started she said "I didnt tell you to tell everybody" In a condescending tone. Repeatedly kept being rude to me and giving me an attitude. 0 stars dont recommend coming if you like having good customer service.

    I never knew doing a simple task like laundry could be made so agonizing - well you're in luck…read more. leave it to Speed Queen! I'll make a "quick" list for you 1. You can't use change, which severely limits most. If you do happen to trust this random company to not charge you $50 for a simple thing of laundry, then you will find another problem. The chip scanner and the QR code on the washing and drying machines do not work, so you are tasked with the drawn out process of finding a way to download their app. Once you spend those 10 mins downloading this app, it requires you to jump through many hurdles just to connect to your specific location (you have to run around the laundromat searching for their specific code - it serves ABSOLUTELY no purpose as if the app builders had any sense they would have just used a "add current location" feature since this allows you to automatically insert your current location like most apps do. 2. Now you must search around the app for a way to input your card information.. once you do - you'll end up going through the service selection (do you want a large load? cold? hot? and so on). But guess what? Now it says "must use preloaded balance" Preloaded balance? I guess they want me to charge it to some weird in app card like some restaurant apps let you do in order to use the balance later. Nope, can't find any such feature. 3. To make things even worse, the lady at the front desk was incredibly rude. She rolled her eyes at me and made me feel as if I was an annoyance just because the laundromat was so difficult. I'm unusually competent with technology as I grew up using a PC as a toddler, yet all these issues left me baffled. It's one thing to have a shitty business, it's another thing to mistreat your customers. I give it a year or so before they go bankrupt considering it is a pretty new business. I don't know how this business is still around, there were too many things wrong with this business that I just gave up and left. I was confused by a couple who had came in while I was unloading, as they stood there confused whilst talking to each other - then they proceeded to leave, now I understand.

    Humble Washateria - laundromat - Updated June 2026

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