I've used this cleaner for at least a year now with no issues. The husband caught sick and the wife…read morewas left to run the business. Right before the husband got sick, one of my shirts was messed up by this cleaners. The husband stated he would handle it but got sick and didn't return. My shirt was there for 3 months because the wife refused to accept responsibility. I had to call and file a police report in order to take them small claim court. I've spends hundreds with this company for them to be so selfish to not replace a shirt that they messed up. I would not recommend this cleaner because they will mess up your clothing and treat you like a stranger that's never spent hundred with them.

this a very horrible place to take your garments to have them dry cleaned. The service has changed…read moredrastically in the last few years. I dropped off a new shirt that still had the tag on it to have it pressed and they completely destroyed the shirt. when I asked them to replace or pay for the shirt. the wife stated that the shirt was like that when it was dropped off but I dropped it off to the husband, so how would she know. I hate the husband is having health issues but the spouse will have them out of business before the end of this year. horrible place to come. It is a true disgrace to go through this with a place of business that you have dealt with for years. It is also a learning lesson that you get what you pay for. I won't be cheap on my dry cleaning anymore.

I was charged 57$ for 5 shirts to which I called ahead of time and was quoted 30$, which is still…read moresteep when compared to other locations, but I still had my shirts starched here for convenience purposes. The young lady whom greeted me gave off a condescending attitude to inform me that my shirts were unable to be starched, but still accepted them to be starched anyways? That they weren't 60% cotton... I understand but could've done without the condescending tone. It also took nearly 4 days to do 5 shirts? Everywhere else I go, I take all 14 of my work shirts that get done over night... won't be coming back.

I rarley get clothes dry cleaned but I got some stuff on some clothes I washed it but it didn't…read morecome clean so I took my stuff to Falcon cleaners and omg they got it out the customer service was really great Thanks Falcon Cleaners

We've been using West Lake Cleaners since moving in to the area 7 years ago. We get our dry…read morecleaning and comforters cleaned here. We've never had any issues. Dry cleaning is always turned back quickly. Pricing is very fair. Love supporting a local family business. Definitely recommend them. The owners are very sweet!

They overcharge for alterations, so I wouldn't waste my time going there. They were also very…read moredisorganized. When I went to go pick up the item I got altered, they had lost it and had no record of me dropping off the item at all. I was furious, I had to describe how the item looked like for them to eventually find it. While I was waiting I saw roaches crawling around as well. Not going there again.

If you enjoy being treated like a nuisance just for walking through the door, this is the place for…read moreyou. I had the unfortunate experience of dealing with a woman named Lisa at the front counter, and to say she was rude would be putting it mildly. She was openly hostile, clearly miserable in her job, and made no effort to hide her disdain for customers. When I asked a simple question about their services, she rolled her eyes, gave a snarky answer, and acted like I was wasting her time. When I called out her attitude--politely, mind you--she doubled down and flat-out told me to take my business elsewhere. That's exactly what I did, and I suggest you do the same. It's one thing to have a bad day. It's another to make it your mission to drive customers away. Lisa shouldn't be working in customer service, and this place doesn't deserve your business if this is the kind of person they choose to represent them. Misery loves company and she is obviously a reflection of the owner. I will tell everyone in my community to go elsewhere.

I visit the location and at comet cleaner and put work shirts in for service and they came out…read moreunclean smh why would you give a customer items back in this condtion I am extreamly unhappy with their service and will not be returning

I'm unsure how my review was removed but here it is again. We had been going to Market Cleaners for…read moreat least 10 years and we went here because it was convenient. I had several items come home missing buttons or poorly pressed. One blazer had all 3 (very nice) "Armani" buttons missing and they never could be found. So, I don't recommend taking nice clothing here. I had another designer top that was altogether missing. The final straw was an experience with 2 young girls working here. I walked in joking that I must look like Santa Clause with my huge, green bag of laundry. They glared at me and told me they did not appreciate me bringing in so many items before closing. One of them was so rude that she was saying the "F" word to me. I told her it was not appropriate in a place of business. She told me she highly doubts I don't say it, so I need to stop judging. What? Anyhow, needless to say we left without dropping off our clothing and we have not been back. There is no reason for this kind of treatment and when we told upper management, they did not seem to care or offer an apology. They seemed apathetic when we brought this to their attention. BTW, I left the store before closing time.

Priced right and very nice people. They have a drive thru…read morefor added Convenience. It is a real mom and pop place.

They charge way too much for my clothes to constantly come back either unclean or damaged because…read morethey do mass cleaning and don't care about quality. Ridiculous.

Worst location ever still waiting on a pair of pants to be refunded... or a call from the manager…read moreto communicate the problem. Long story short tide cleaners back in JULY ruined a pair of pants and they had to send them to a lab (basically saying I could have a moth problem) I personally have never seen moths destroy clothes but it's weird that I don't have that problem at home and none of my other clothes had that problem... I digress. Months with no one communicating on what will happen the Manager Susan literally "just leaves" when I call . I have also been given some of her personal issues on my request of info of the clothes ruined but still no response ! #badbusiness #tidecleaners #cleaners #atascocitatx #ruined #unprofessionals #susan #manager

I've been to a few cleaners in the area but recently wanted to try this one out since we were tired…read moreof our other cleaners taking forever (they take all clothes to their main location for cleaning, so it takes 3+ days to get them back). Our cleaners also didn't use as much heavy starch as I had requested, and the quality was going downhill. I dropped off our clothes one morning, mentioned heavy starch on the men's shirts, and was told they'd be ready within two days. No problem. I came toward the end of the week, and my husband's dress shirts could basically stand on their own. They did a stellar job! We've already returned a few times with other items and have remained pleased with their service. Their pricing is competitive within the area, and I find them to be reasonable. The added bonus is the drive-thru, which helps when you're wanting to zip through pickup. The inside is also spotless, and you can tell they keep things clean and tidy.

Clothes always come back with a crisp feeling, And hold the…read morebeautiful look thru many washes

If I could give zero stars I would. First and last time I ever patronize this business. I took 5…read morepoly cotton blend shirts and 3 poly cotton blend chef coats there yesterday. Told the girl with longhair and glasses that I want them all laundered and medium starch. She took the order and said thy would be ready today. Well when I arrived she cheerfully told me the bill was $87. When I had the nerve to question her, "dry cleaning and adding laundry is expensive l". When I pressed further, of course she wasn't the owner or manager and was forbidden to discuss pricing with customers. Really....thats what she told me. She did also tell me I was rude for being upset. Trust me I haven't been rude yet. I asked her to get the manager or owner and her response I could have a card, which she subsequently threw back in my lap with my credit card and receipt while telling me to be better. I will say that there is no starch in my shirts, a 12 year old could have ironed them better and coupled with the utter lack of customer service and the fact they think they can just rip people off and get away with it.. Nope not this time. Do not ever patronize this business. They are shady and should not be in a guest service industry stealing from people right in front of their face. Deceptive business practices is an understatement

1st time utilizing, and the last. One collared shirt, two pants 31$. It's like stealing candy from…read morea baby. Unfortunately, I had no choice because everything close was closed and to get in the front of Kingwood would cost me 40 minutes of my time. Avoid at all costs unless you want your wallet to disappear I couldn't imagine taking 20 garments in.

I drop off a couple of items and I didn't notice until today to wear that the Yellow hoodie I got…read moredry cleaned is damaged and they wasn't going to tell me . The other items 8 items are fine by the way

This is the best dry cleaners! I've been going here for a couple months and they always know my…read morename, in fact today as I was pulling up the woman recognized my car and brought me my dry cleaning before I even finished rolling down my window! All the 1-star reviews are from over 3 years ago, maybe they are under new management. Either way, they're great, prompt, friendly, and reliable. And I love the convenient drive through. Highly recommend!

This is my Second Review. Been coming here for awhile now. Always a warm welcoming with smiles…read morefeeling. Place is extremely clean, and family-friendly. Known for (Wednesday) free Dry also. Additional like to point the Heart of this Business overtime. Norma is always there to open the place and knowns here job well. She helps customers that are new and old. And the non-stop working attitude to allow the other workers a better pace at work. Never seen her stop moving. I don't think. We need more people everywhere like her. She's a keeper, manager needs keep this keeper.

I love this place!! Fabi is the best! She's so sweet and always helps me out. She is always…read morecleaning and making sure everything is in order. This is the best laundromat in the area! Best prices and it's always clean. They have candy machines for the kids and massage chairs. The machines are brand new and work like a dream. Love this place and the people that work there.