We have had bad experience with another company so when it came to transporting my Mom to a funeral…read morewe took a chance with Ride a WAV Cincy. Spoke with Lori and she made sure all I's where dotted and T's where crossed. Made me feel more than comfortable in choosing them. The day of the service our driver Dan went above and beyond professional service. We will absolutely be using and recommending Ride a WAV Cincy from here on out.

I encountered several issues when trying to schedule this service. For some unknown reason, my…read moreaddress would not come up in whatever system they use. I could bring it up in Google and other maps but I was asked to call back after they contacted their app's IT support. I did and the same thing happened. Out of frustration, they used another address close to mine and said they would add notes with my address for the driver. The pickup was scheduled for 3:00 so the guest of honor would get here by the start of the event at 4:00. To my dismay, the driver showed up at my address around 3:15 for the pickup instead of the address I had provided. When I called to ask what happened, I was told the pickup and drop off addresses had been switched in their system and they had no idea how. So, the guest of honor arrived late to his own party! Given this and the expense of the service, I was very disappointed and would not use or recommend Ride A Wav.