From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

In praise of Hunter Communications. When we moved to rural Gold Hill/Rogue River the house we…read morepurchased had Centurylink service with horrible speed. A Google search showed we might have an option for fiber in our area. Sure enough they'd just run the lines up our long dirt road a few months earlier. They ran fiber two additional poles on the street and then up our property line and to the house. All at no charge. The service was faster than our Charter in Medford and outperformed a Starlink system we tried. Our internet went down and with a quick call the were onsite the next day. Turns out a critter has chewed through a line at the road. A quick fix was put together to get us up and an appointment made for a full fix the next week. Once again crews showed up and got to work. Bang, done. Super polite and easy to work with and for less than any of the other companies we'd tried. Way to go Hunter.

Well, after 4 years with Hunter, the service has deteriorated. I wait on hold for 30 to 40 minutes…read moreto talk to someone, only to be told it will take 5 days to get a service tech out. I work from home and rely on the internet to do my job. I went to Spectrum, got equipment on the spot, and was set up and running the same day. I want to support local, but if you are booking service appointments 6 days plus out, you need to hire more people. I heard a comment from someone that said Hunter is more focused on getting new customers than taking care of the ones they have. I can see that. My last call to cancel the service was placed at 4:35. After sitting on hold for 25 minutes, the call disconnected when the clock hit 5:00. What kind of service company just shuts the phone off at 5:00pm cutting everyone off who has been on hold for who knows how long. If you don't care about service after the sale and don't rely on the internet for work or anything else, then go for Hunter.

I set up a new service with Verizon after 18 years with a different carrier. Cody in Grants Pass…read moremade it a seamless operation. I had a new phone and service in about 1/2 hr.

Please GO to ANOTHER Verizon store in Medford! Michael was extremely PREDATORY and a POOR listener…read more He was more interested in ADDING items to my bill, in additional to my NEW phone, than giving me what I needed and could use. "NO" to a Verizon Visa, "NO" to a watch, "yes" to the hotspot but not 100%, "NO" to a tablet. He WAS aware I had a Samsung G6 (USB) but let me out the door WITHOUT a USB-C so I could CHARGE my new Google Pixel. WHATEVER dude! When I decided to return the DSL hotspot box a week later, UNOPENED, he was curt and really couldn't be bothered with my return or the reason why it was unopened! This situ COULD be a MANAGER/management issue or lack of CUSTOMER SERVICE training but not sure. Regardless, this STORE has an issue. I worked as a territory sales manager for 20 at several Fortune 100 companies so I KNOW what GREAT vs POOR looks like! Oh, and he KEPT my 83 yr old mom's "faulty" Samsung A series phone for HIMSELF, when we mentioned we'd like to "donate" the phone we purchased online that was having "update issues." How UNPROFESSIONAL and probably against Verizon policy...but neither here nor there. My mom and I just wanted our new phones activated so we could get the heck out of there, ASAP!

Eddie was super helpful and friendly, helped get me all set up and upgrade, my new favorite…read morelocation!

If I had a option to select no rating, I would. I switched…read moreback to an iPhone 2 weeks ago and the rep that was there when I came in refused to help me unless I downloaded 3 separate apps to back up my old phone. iPhone and Android have made it user friendly to transfer all your data from one phone to another (Also confirmed by tech support AND APPLE). The following day my husband brought in my old phone, this store set up my new phone but did so completely wrong. IMEI numbers are wrong, they set up my phone with 2 different lines. Setting up my phone with IMEI2. Incoming text messages are being sent to the wrong number, a number not even associated with my account. Y'all are dumb.

Called them requesting a new PVR with new service. They told me the PVR had a certain cable hookup…read morethat I needed. When it turned out that the PVR did not have that cable hookup that the sales person said, I cancelled the PVR installation and the new service. They then charged me a cancellation fee of $216 on a year of service I never got! I'd run away from this company as fast as you can! Gave me false information on the PVR and then penalized me big time for cancelling the service. Then they reported it to credit agencies to harm my credit report!! Burned once real bad, will never deal with Dish Network again! In my opinion, this company is super nasty.

When tech. support was unable to pair my Dish remote to its Joey, they replaced the remote with a…read morenew one, free of charge.

Great group of people very helpful and friendly. They gave us lots of good solutions for our…read morenetwork and phone systems. I would recommend them for phones and networks.

I first worked with Adept in 2015 on a complicated install of fast streaming internet for our…read morehistoric hotel. From the initial meeting through the proposal and install I found Greg and his entire staff to be professional and reliable. I just brought the team back in 2018 to provide a solution for our hotel expansion. I highly recommend working with this company if you want fair pricing, highly knowledgeable techs and a company that delivers on time and on budget and stands behind their work.

No trust. Stay away. Spectrum Mobile sent a representative…read moreinto my now deceased mother's home in Lincoln City, Oregon, to set up her cable service. The tech talked her into mobile service and sold her a smartphone and service plan--the phone was later shipped to her. My mother had dementia. She and her elderly friend were unable to set up the phone, and there is no local customer service office in that city. My mom had no car, had just moved there, and had no other local support. I spent over 30 hours on the phone and made two in-person visits to my local Spectrum store trying to get her money refunded. Then, just today, I found out they ripped me off, too! When I upgraded my own phone through Spectrum, the phone support agent made it sound like I was getting a huge trade-in deal on my 1-year-old phone and would pay only $157. In reality, the $157 was the trade-in value--and I owed $842 for the new phone. This was a long conversation with the tech, and I was overjoyed with my deal. There is no universe in which I would have knowingly agreed to upgrade my 1-year-old phone....why, except for the fake deal of the century, apparently. They blatantly lied and buried the truth in the contract fine print. This company preys on the elderly in their own homes. They will take advantage of you if you let them. This feels like slavery to the company store.

Terrible "customer service", to be accurate the rating system needs to go less than zero. This…read morecompany's system for addressing customers needs is tedious and very time consuming by design. If you want to "upgrade" and spend more you can do this on the web site in minutes. However if you want to reduce or cancel services a "in person" visit is necessary. Once at the retail outlet a sign in appointment is required. Staff seems completely unaware and not concerned how long the wait is and leave the service area for breaks and unexplained reasons for long periods of time. Currently on my fourth visit to return equipment after canceling a grossly over priced cable package.

Really... just don't use these people…read more THEY'VE SHUT UP SHOP and appear to have no field engineers. Our service has been down for 1 week, so I think they took their towers with them. When I phone support I've been disconnected ~5 out of the ~10 times i called. When I called the account line about cancellation they said their account server was out of order. When I asked if they were going bankrupt or out of business. I didn't get a straight answer. All their phone desks are located on the dark side of the moon, so it is necessary to press your phone into your ear until it hurts, on ALL calls into the company. The tech support staff do not add notes to the service calls, so our service call after 3 days of phoning in had a)

Absolute garbage. This internet service is unbelievably unreliable. The funny thing is charter is…read morecheaper and more reliable.I would prefer dial up compared to getting service from this company. Worst internet service ever and my computer is hooked up to the modem .I am getting charter or anything else. I honestly hope you company goes belly up and owes money to customers for ripping them off

The worst service ever! For the past 3 days we've been without internet, with it coming on…read moresporadically. Even with this the internet service sucked before. Time to switch companies to something reliable as I work from home. If I could give no stars I would

For bragging about how they are "the number 2 telecommunication ication company" in the nation,…read morethey sure as heck have problems with keeping programming on. In 7 months, I am now in the middle of the fourth time I have had to call tech support for a remote reboot. A tech was actually here just a couple days ago. On top of that their DVR service is abysmal! Can only record two shows at a time (DISH's Hopper can do 16). Speaking if DISH, I believe I'll have them here ASAP

5 star peronable fun personality. Old hard drive died,…read moreInstalled new solid state drive Computer like new without buying another laptop. Highly recommend Benjamin for in home computer services so appreciated his expertise

Excellent customer service. Took a couple of visits, but finally after a new card, double screens…read morefor two systems worked. I will use again