We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

Extremely slow. Doctors will literally pass you over and over again for hours while you wait. If…read moreyou have a real emergency that needs attention immediately DONT come here. Emergency services are not urgent here at all.

I've genuinely never felt more safe, heard, respected, and cared for, and thinking about it almost…read moremakes me want to tear up. I went in yesterday for a stressful procedure, and I can't say enough how everyone was so incredibly understanding and receptive, from the front desk receptionist, to the intake nurse that did my questioning, to the nurse that medicated me, to the NP that did my ultrasound, to the girl that guided me to and from the procedure room, all the way to the doctor that did my procedure (Dr. Rasmussen I think her name was, although don't quote me on that) Every single step of the way (a 4-6 hour visit btw), I felt so protected and accounted for. With a typical large healthcare chain like PP, you'd be nervous about the care you're about to receive. At least this would be the case for me, given the uncertainty about their working hours, pay, the amount of clients they see on a day-to-day basis, and how it affects their performance in the long run for future clients. But this PP has exceeded every single one of my expectations. I came in feeling down, nervous, and sick as a dog, and left feeling like they draped a warm fuzzy blanket over me. They were very communicative about my concerns and questions, and seemed like they understood everything I was saying. If these girls WERE having a bad day, you would NOT have been able to tell. Like, at all. I will genuinely remain forever grateful for the level of care I got here. If you guys are looking for a top quality PP clinic, please PLEASE consider this one (the Alameda) and the Mar Monte one. PROTECT THESE LADIES AT ALL COST!!! They're absolute sweethearts.

Genuinely don't come here. I had an important appointment scheduled to see a doctor and two days…read morebefore the appointment they called to reschedule my appointment because "they couldn't see patients." I rescheduled my appointment to the next week. They then called me DAY OF to reschedule my already rescheduled appointment again for the same reasons! I finally make it in after 2x of them rescheduling me to find out they're 2 hours behind on patients!! How does this even happen?? I understand that sometimes things happen and doctors offices run behind but 2 hours is absolutely ridiculous. Worst part is this happens everytime I come, I always end up being seen at least 30 minutes after my appointment time. I had had enough with this location so I rescheduled to another location. SERIOUSLY don't come here. They are unprofessional, and clearly not organized enough to schedule properly.

ONE STAR FOR 1st floor check in REGISTRATION. They told us…read moreto wait in the wrong department. Good thing the nurse from the correct department came to look for us. Should have known when the security guard stopped us in front of the receptionist and told us to wear a mask and the receptionist said, "oh I forgot to tell you. " 5 STARS FOR DEPT 400 All staff and doctors are nice, welcoming, good listeners and good communicators. We felt like they really care about your health. 5 STARS FOR LABS From registration to the tech taking blood, they are welcoming and professional. They even tried to make my daughter feel comfortable while her blood was being drawn. 5 STARS FOR PHARMACY Efficient, welcoming, and a good group of staff who you can tell get along and work well together as a team. Parking was easy and the facility is clean.

Top class and ease of parking with excellent care. I always find this quick and easy to take my…read moredaughter for her regular checkups and flu shots. This is less bus than the one located in Santa Clara.

Free condoms. Free lubricant. Free HIV testing. Or test for all the common STDs for only $40. Nice!…read more The staff is very professional, educated, and helpful. Did you know that if you get exposed to HIV and go to the hospital within 72 hours they can give you something called "PEP" which reduces your chances of getting HIV by 95%??? I did not know that. The health care professional I interacted with was extremely informative. No wait times when I got here. It's not very busy. Plenty of parking. This place is really a gem. Go in and get tested today. Heck, test yourself for HIV monthly if you are active - it's free, and you get your results in 20 minutes! Public health services are awesome.

I came here just to be tested to be safe and the people here are so kind and informative. They…read moreprovided me information for the future and gave me my result in only 10 minutes. I would definitely recommend this place. They made me feel welcomed and safe.

Recently, I had two foot surgeries at the Santa Clara Kaiser. I wanted to congratulate Kaiser for…read morechoosing Dr. Bui at its Podiatry department. Dr. Bui operated on both of my feet so great that only the day after surgery I had slight pain and that was it! As of the second day, I was able to walk around without any pain or discomfort. For my first procedure he gave me various painkillers, anti inflammatory, ... Not only I didn't find the need to take them, for the second procedure I asked him not to prescribe me any medications as I wouldn't need any. To me, these were magical procedures. If I had not experienced this on my own, I wouldn't believe anyone's advice! I feel lucky and grateful for being referred to Dr. Bui by my nephew. Dr. Bui is also my sister's specialist as well yet referred by my nephew. Now, we have an outstanding family doctor. Appreciate it Dr. Bui!

I am extremely disappointed with my experience at this emergency room. I arrived around 9:00 PM on…read moreAugust 13th, and it is now around 3:00 AM on August 14th, and I still have not been seen by a doctor. During my wait, I witnessed patients with serious injuries waiting in the waiting room, including people who were visibly bleeding. It was extremely concerning and upsetting to see patients in that condition waiting for such a long period of time without being treated. If the cameras are functioning, they should be able to show exactly how long patients have been sitting in the waiting room without being seen or receiving treatment. Six hours is an unacceptable amount of time to wait in an emergency room without even being evaluated. What is even more frustrating is the lack of communication and urgency from the staff. People have jobs, families, and responsibilities, and being forced to wait for hours can result in people missing work or being late to work. I genuinely believe the hospital should take responsibility for the impact this kind of excessive wait time has on patients. My experience with Kaiser in Santa Teresa has been completely different. Their patients are seen much faster, and the process of getting evaluated and treated is much more efficient. This experience has been extremely disappointing. Patients come to an emergency room because they need medical attention not because they want to spend six hours sitting in a waiting room wondering when someone will finally see them. I hope management reviews what happened that night, including the wait times, staffing, patient flow, and how long patients were left without evaluation.

Dr.Hashmi is like family! He treats his patients with the utmost of care. His medical and admin…read morestaff is equally friendly and helpful every time. He knows the best of medical science for you. Perfect and timely diagnosis every time. There is minimal or no wait time if you have an appointment. I would trust and recommend Dr. Hashmi for every family member and friend I know.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

Thank you to Fecado for your stellar Nursing care! You are the BEST!!! You really love your…read morepatients and your Job!!! It definitely was notable! Also, I want to thank my AWESOME Dr. Tho Vo for her excellent patient care!!! She is simply THE BEST!!! Thank you DOC!!! . This place is not just a Doctor's Office but for sure a great group of people!!! Even the receptionist. What a great work family you all are!!! You all really care about your patients and it shows!!! Great Job Everyone!!! Thank you!!! Jim H.

nurse lauryn always makes me feel safe and taken care of! the wait times here can be a little rough…read more(especially for urgent care and pharmacy) but the healthcare industry is so impacted that it's not a big surprise.

The staff and doctors at Indian Health Center (IHC) Family Medicine on O'Connor Drive are…read morewonderful! I have been a patient here for many years. This facility is affiliated with Stanford Hospital and Clinics, and refers directly to Stanford for Specialists. All of the physicians I have had through IHC have been exemplary, caring, and prompt. All top notch & competent. Unfortunately this unique IHC medical facility will be closing operations at the end of December 2025 due to budget cuts. That being said, I'm sad that they will be discontinuing services in the future.

There is no communication between Drs and patients between visits. They will completely ignore…read moremessages. Even after calling in and receptionist allegedly sending urgent message to more than one Dr it is simply ignored. The turnover of Drs there is ridiculious. Seems every appt made is a new Dr. After finally getting a steady Dr now she simply ignores messages about medication not working. Most the drs there dont really present as caring for your health, they just want to add more prescriptions.

I was at Skyline Health Care for around 2 months and I must say that the amount of care was over…read morethe top BEST. Everyone that worked there had a giant smile and would often go out of there way to help me maintain my dignity in some of the most embarrassing moments of my life. Of special note are the incredible men and women in the Physical Therapy department not only did they give me extra time on the equipment 2 of them would often stop by my room and take me for a walk up and down the hallway, this was outside of their normal time and they did not have to do this, but it help me get back on my feet so I could go home. I am home now because of that over the top help, I will never be able to thank every one at the Skyline Health Care enough! I highly recommend this facility. Brad Owen

Ironically, I am now extremely grateful that my family member was never admitted to Skyline…read more The entire admission process was one of the most frustrating and exhausting experiences our family has dealt with during an already difficult time. Every person I communicated with regarding admission seemed either poorly informed or unable to provide consistent and accurate information. We were repeatedly told that everything was ready and that we could come in, only to be told literally minutes later that admission was not possible. This happened over and over again. When you have a sick family member waiting for care, this kind of disorganization is not just frustrating--it puts an enormous amount of unnecessary stress on the entire family. I also visited the facility in person while desperately trying to get the admission resolved, and that experience only added to my concerns. The overall environment and communication did not give me confidence that this was where I wanted my family member receiving care. At the time, I was extremely upset that the admission never happened. Afterward, especially after reflecting on our experience and reading the experiences shared by many other families, I honestly feel relieved. Sometimes what feels like terrible luck turns out to be a blessing in disguise. So, to the admission team: thank you. Your incredible level of disorganization ultimately kept my family from being admitted, and in hindsight, I am genuinely grateful for that.

Personal Care was great, Excellent Quality of…read more Professionalism. The Staff was very Attentive to my needs. The Anesthesiologist Tom introduced himself to me. I was asked if I had any concerns or questions. His bedside Mannerism with excellent. Then I met Tony, my Doctors Technician. I met the whole team. They had music in the background. which reduced my anxiety 100%. Dr.Raju did an excellent job on me. Thank you, Advance Surgery Center. Ida Williams

The doctors are very good but the staff is awful: The staff are all people who barely speak…read moreEnglish.The nurses came out to call patients and no one understood them, as they could not pronounce any of the patients' names. Seriously the woman couldn't pronounce "Thomas." The nurses assistants all need serious training in English pronunciation and basic manners. It's disappointing.