This was my first visit to Southeast Smiles. I have gone to several dentist in Wilmington, but was…read morereferred to this office by a very dear friend after she also started getting care at this office and was very pleased. From reception, to the technician I interacted with, everyone was incredibly friendly and welcoming. I also appreciated that I was seen close to the scheduled time and never felt rushed. Once the technician brought me back, I went through a quick X-ray and was led into the exam room. The room was clean, organized and comfortable. Again, within minutes, the dental hygienist arrived and started her routine. I'm very particular about following up with dental care and exams. I floss and brush frequently, and take pride in my teeth. Nevertheless, this dental hygienist took her time, and was extremely detailed in checking the health of my teeth, and even better, she was meticulous with a very detailed cleaning! I can say that in all my years, she is most definitely the best Dental Hygienist I've ever had! Great job! Next, I was welcomed to the practice by a super down to earth and friendly dentist: Dr. Panchal. We went over any concerns and and oral history, and, of course, he studied all of the X-rays taken. He proceed with the oral exam. Dr. Panchal patiently explained his findings and discussed his recommendation, treatment plan, and timeline. I'm pleased to say that my first visit was above average! From professionalism, welcoming and very clean environment, detailed staff, everything was perfect! Dr. Panchal has a great personality and I can see how he sets a wonderful standard which staff fallows. His wit, and lack of pretense were great, and even better: his knowledge, his ability to put the patient at ease, and his communication skills were wonderful! So, if like many, you're nervous about going to the dentist, I strongly recommend that you give office a chance. They are fantastic and I think you'll be pleasantly surprised!!! Nice job, everybody! Wilma Alicea Visited 10/1/2025

They are the best, too bad my insurance dropped them. I'm having a hard time finding a dentist that…read morematches their cleanliness, professionalism, and kindness!!!

1st impression, not very friendly or welcoming. Decided to try them anyway because they are close…read moreto home. They ignored records sent from previous dentist in which I loved. Had to leave them due to insurance coverage change. I have gum disease and need Periodontal cleanings. They refused to do it. Said I didn't need it. I still stayed. I kept myself on a cancellation list due to long wait times for appointments. I never missed a fill in appointment even if they asked if I could be there in an hr. 26 hours prior to a scheduled appointment, I called to cancel because I literally couldn't make it. I was told it was going to be $100 charge due to a 48hr. cancellation policy. I drove up there to explain and prove to them why I literally couldn't make it. They were very rude, uncaring and cold. They would not budge off that $100.

Dr. Kohut and all his staff are amazing. They are great with kids even small children. Better than…read moreany pediatric dentist I have previously tried. Also I always spend very little time waiting. This is a great dentist. I highly recommend them.

Dr. Burgess is absolutely AMAZING !!! Me and my family have been going to him for many many years…read moresince I was a kid! He is the one and only!

I liked him as a dentist, but his dental staff was not as friendly as i would like and they refuse…read moreto provide pain management options other than an unhealthy amount of motrin.

I have been their patient for over 20 years. I mainly see Dr. Brent Bush. I would highly recommend…read morethis practice. They really care. I have had dental trauma and dentist trauma when I was younger. Dr. Bush and his wonderful staff are awesome. From the first time I met them, I felt comfortable, listened to and truly cared for. Dr. Bush is excellent for "thinking outside the box". I have unique oral issues. Nothing is too odd or unique for him to help. I would highly recommend this practice.

Ia young man gave me Dr. Bush's number he had kept his card in his wallet for quite some time I had…read morecalled for an appointment and said it was an emergency appointment as my teeth were actually cracking and falling out. I let the dentist office know that I was 75 years old and I have osteoarthritis osteopenia and I have to cancel a lot of appointments, but I am always sure to let them know ahead of time and reschedule within a good amount of time that they can get someone else in that can use that appointment. But when I called back 2 to 3 weeks later, they talk to me like they had never talked to me before and said that Dennis Once you make an appointment and you cancel it usually will write you off and never schedule you again and that's just what they done. They could've cared less the pain I was in and the work that I needed done. I had been in a car accident on the Fourth of July. Someone hit my car as I was turning into my apartment complex and my head hit the steering wheel and I lost two front teeth And my own doctor said to give it some time to heal and then go back into the dentist and see what they could do well they let me know that they couldn't do anything that I waited too long to call back for an appointment and they could not take me again. Once the dentist booked you an appointment you either come back within a few days or he doesn't take you at all. I let them know. I was in a terrific amount of pain and I wouldn't have any trouble paying the dentist, but they still want nothing to do with me and would not even give me the name of a dentist that they would refer to so I give them a two for honestly not caring about the condition my mouth was in or how I was feeling .

Came today for my 6 month cleaning. Rachel is wonderful! She does a really thoroughal job. She…read moremakes sure your mouth is sparkling clean. Everyone here is very nice. Dr said my X-rays looked great too! See ya in another 6 months. Parking lot was 3/4 full already at 8:30 am.

Do not go to coastal smiles do not send your worst enemy to coastal smiles. I should have known…read morefrom the first interaction with the "dr" and I use that term loosely, that this was not the place to be. Made an appointment due to a couple broken teeth and wanting to see what else needs to be done to get back on track with my oral health. Never even looked in my mouth on the first visit just x-ray and then said I need 3 teeth extracted. Made the appointment for the next week and that was a mistake. The office has too many things going on for just one "dr" I could hear the chaos in the background of him trying to direct all his employees while he was running around like a chicken with his head cut off. There was no one else in the room while he shattered my teeth and had to leave me with a mouth full of tooth particulates while he ran out to get more instruments. Totally unprofessional. He ended up breaking the upper tooth and leaving the rest in the socket without saying anything and caused extreme pain for a week until I could be seen at another dentist. They took more x-rays and confirmed that indeed the bottom of the tooth was still in the socket and sticking above gum line. The size of the tooth he then pulled was much larger than expected and what a relief it was to finally have it out. Highly recommend O2 Dental group!!! They were amazing and will return there. DO NOT GO TO COASTAL SMILES PLEASE LISTEN TO ME AND SAVE YOURSELF THE PAIN

Doctors Casey and Eric Burns are SO FABULOUS that despite having left North Carolina three years…read moreago, we still travel from the Washington DC area to Wilmington every six months for our cleanings and check-ups. The staff are all exceptionally friendly and competent. Hygienist Katie is wonderful and very thorough.

I have gone to these dentists for more than 50 years. They can do difficult procedures that many…read moredentists can't do. I have come from out of town after I moved to North Carolina. I will return to them because they are the BEST! Everyone is very friendly and knows what they need to do. Dr. Bill is awesome!

I would highly recommend wonderful dentist and staff was out quickly. They were on time friendly…read moreand prices are very reasonable. Thank you for the great experience.

up to $11,000 to repair negligent work....still not done after 15 months.... For months I…read morecomplained about drainage from implant but he insisted it was nothing. implant fell out...needed a bone graft on jaw. when other dentist apologize but for what another dentist has done, you know its bad..... shame on otero...

I am new to the area and went to Michelakis Denistry. Oh my gosh, I am so impressed! I had a…read moreprocedure that took several hours and left with a temporary bridge on my front teeth. I can smile with confidence again! Best of all, I experienced absolutely no pain. None! Dr. John and Ann his assistant were amazing. The entire staff is very friendly and care. You cannot go wrong if you are looking for a new dentist.

First time there a few weeks ago, going to the dentist is not my favorite thing to do. That being…read moresaid the staff was wonderful, the office is immaculate, the doc is fantastic! I highly recommend this dental practice!