I love jimmy, he was quick, nimble and precise! Recommend him for all your needs!!!!!read more

From the owner: With over 30 years of combined hands-on experience, you can be confident that your job will be…read morecompleted accurately and on time. We offer very reasonable rates, up-front pricing and there are no hidden costs. What we do: Installation, Repair and Replacement of Kitchen and Bathroom Fixtures and Pipework, Water Heater Installation and Repair, Drain Cleaning, Water Softener Installation and Repair or Replacement

Recommend 110% very knowledgeable and professional. They got me back up and running in no time.read more

Great service, nice people, on time service, on price, and exactly as they said they would do…read more Will use again if ever needed!

I've used these guys twice and had good experiences both times. This last job involved changing…read moreout a toilet shutoff valve which I was uncomfortable trying to tackle myself. Service Pro had someone out same day and he had it done in maybe 20 minutes. Price was very competitive to some quotes I was seeing from other businesses. Paying was as easy as putting my card in a reader and the invoice was emailed to me. These guys are definitely my go to plumbers going forward.

I recently purchased a home with a busted water heater :(....Service Pro Plumbing came highly…read morerecommended! They were flexible with my schedule and installed a new water heater in less than an hour. They even took the old one away! Couldn't have asked for a better experience

I will never use them again!! They did not fix my issue and charged 900.00 to repair absolutely…read morenothing. Attempted to discuss the fee associated with not doing hardly anything and still did not fix my issue. They felt that overinflated charge fit the bill to fix zero! Buyer beware on this group! Do not call them unless you like being taken for a ride!!! If I could give less than 1 star I would.

Great response and came out next day. No trip / estimate fee and price was reasonable. Great work…read moredone quickly and very satisfied. Definitely recommend them.

I live out of town and I called in for a service call for my elderly mother, who is on a fixed…read moreincome with a plumbing issue. Ultimate came out and was very upfront about repairs and cost prior to doing the work . The price was fair, and the work was done quickly and efficiently! They sent me photos of the work and updated me throughout the entire job! I will recommend them to anyone that needs plumbing services done.

This is a LONG review, but very detailed. Sit back & grab a cup of coffee....here we go…read more... So after hurricane Helene, my step daughter called me about hearing a light hissing sound near the second/spare bathroom. She lives in one of our rental homes in NC & since Helene destroyed major roadways in TN & NC, our trip would be over 4.5+ hours one way, so we called Ultimate Plumbing. Ultimate mistake!!! 175.00 service call, no problem as that goes towards the bill. Knew it was a simple fix, couldn't be more than 300.00, maybe 350.00. Saves me 9 hours of driving, well worth it. Come on, it's CPVC...parts are cheap, easy to replace, fast repair...house had a decent size crawl space. water wasn't pouring out from under the house...wasn't that bad of a leak then. Tech was there, smelled of weed (per my family there), & they called me to so the tech could speak with me. I will say he was a polite kid. He said "went from side to side under the house & didn't find any leaks" but ONLY heard it when my step daughter pointed it out. Permission was given by me to cut the insulation near the bathroom the leak was suspected. Not even 5 minutes later my wife got a text with a $1200.00 estimate to repair that & a toilet fill valve (12.00 part, 10 minutes tops). No way he got back under, opened up the insulation of the trailer & got back to his company with estimated parts/time. Being retired GC & have BUILT/Rebuilt some homes in my time, as well as an owner of multiple houses in Hickory NC, and TN...we declined the estimate knowing we were being gouged. October 8th, 2024 was the day of estimate for reference. Got up at 6AM, Drove out there to inspect & repair on the 9th. Got to the house, went under to see that NOTHING was disturbed under the house. Black plastic ground barrier material was undisturbed (covered in dirt), cobwebs everywhere, totally undisturbed. I've learned...TAKE PICTURES & VIDEO. so i did....fighting the charge now, with evidence in hand. Crawled under, clearing cobwebs, and a mummified rat carcass and saw the sagging insulation liner that was noticeably DRIPPING, in the far back corner, unable to seen from access door as it was behind the cinder block supports. Mind you, i am 51, 6'1" and 260lbs and got under this "hard to get into" area they put in the estimate, without issue. Yes, it was dirty under there. its a double wide ON dirt. Again, estimate even stated they didn't cut the liner, so they couldn't see the actual piece(s) that was leaking, & they didn't disturb the "very dirty" plastic lining on the ground. So they even unknowingly ADMITTED they didn't go under or know the parts needed to repair. How do you estimate repairs if you didn't actually SEE the pipes? Go to Home Depot, got some fittings. Under 60.00 for everything possibly needed with extra couplings, 90s & even SharkBite fittings, just incase. had a few 10' sticks of 1/2" CPVC line & glue there from sink feed repairs in the master bathroom in January. I knew how basic and easy these repairs are. Damage: 1 Cracked Tee fitting. $1.05 at Home Depot. Used my multi tool, cut the lines at the Tee and had it glued within 15 minutes (see picture of the Tee removed) with a short extension & coupling used for the lost section of pipe inside the original Tee. Called Mary Jane (i know, right?) at the company, asked what i paid for since the tech never went under the house to actually see it was a simple $1.05 part & easy fast repair. He could have sat in driveway w/ same results, but come up with a $1200.00 estimate..(knowing we were about 9-10 hours (round trip) away because we had mentioned the bridges & roads to Hickory were destroyed through Asheville and TN RT26). she said that she had to call her tech to find out information. As i was asking if she could call us back at...CLICK....she just hung up on me?? never even said goodbye. Never called back either. Customer service?? My credit card company will be receiving the videos, resending digital pictures & copy of my Home Depot receipt (all via email this time) showing the cost of the parts bought to fix & dated the next day while the state was recovering from a natural disaster. Pictures tell a thousand words. no one was under there in a long time. This is about principal of good business practices, calling out companies that are paid to do a service call & actually have to do what they were paid to do. If the tech went under, found the leak & DID do what they claimed, that i would be ok with paying for the service call. If the estimate was anywhere near sane and reasonable, i would have had them do the work to save the drive. Instead, they didnt get any work, a long truthful review, possibly lost more revenue & should lose the credit card dispute. If i lose the dispute, they still LOST A LOT MORE...& i would be ok with their decision. I can sleep at night. Do they? Thank you for taking the time, hope you enjoyed your coffee & this review. Regards Ron

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano