This place is a disgrace. Totally incompetent. Started off by making a mistake and booking an…read moreappointment here early December to have my USB port and software on computer screen checked out. After dropping my Jeep off in the morning and then finding out 10 minutes before they were closing they actually had no time to even look at the vehicle. So now I had to race up there as they were closing to get my vehicle since I couldn't have them keep it overnight when I was told they would be able to look at it through the afternoon. The way I had received my car was an absolute disgrace . Dashboard was hanging out of the middle of the car, the hood wasnt closed and tools were in and on top of my Jeep. After speaking with Sean, the manager the next day, he assured me that they were just short staffed and was seemed truly sorry. He had also let me know that the part I needed, which I was told, was covered under my warranty, was ordered, and he would give me a call in the next few days when it was about to come in. That alone was a horrible situation. I must've called about 4-5 times during the month of December asking Sean where the part was and he kept assuring me it was on back order but it was coming after I was told numerous dates of when it was to arrive and never did . Long story short around Christmas I was able to make an appointment for January 8. This morning I brought the car in, got everything ready to go and as I am filling out my paperwork I am now told that the part is not covered under warranty ,that it is actually $900. Sean let me know that the mechanic who told me that (which it was also him as well) it was under warranty was mistaken, and he was actually fired after the incident six weeks ago about what happened with putting my car back together that he was not competent. After much back-and-forth, Sean just kept saying that it was a mistake that now the part is not covered under the warranty and pretty much that was all that he could do to assist in this problem. We had spoken on the phone numerous times in December and he never felt the need to maybe look into pricing in the six weeks of making me wait. Absolutely zero sympathy from this whole company. They are completely incompetent and now I would label them a dangerous dealership to even bring a vehicle to. I would not suggest anyone coming here when there are a million other vehicles and vehicle dealerships on Long Island.

Can for an oil change and fuel filter. Not only the $700 bill but the under carriage of the car…read morewas covered in oil.

No issues with service or staff but the new waiting room is very loud and uncomfortable. I like…read moreAlice Cooper as much as anyone but even asking for lower volume I felt like I was stuck in the rock concert from hell. Very bad ambience

I didn't get too far. I leased a Kia here in 2023 and went $3,000 over mileage with 3 payments…read moreremaining. Spoke to a salesperson, and their offer on a new vehicle included the 3 remaining payments, the $3K in over mileage, and nothing off the window sticker. My thought process was that they "may" want a return customer and move numbers around with perhaps a "pull ahead" or some "mileage forgiveness", not uncommon in this business at all. Nope. Nothing. Not even movement off the sticker price. So, the one star is for those that hear from a salesman, "I want to make you happy, I want you to come back in three years", and, "it's the end of the year and we are being very aggressive on moving our cars." Just words, same words from when I was in the business 20 years ago. The one star is also for telling me that they would take my returned lease off my hands with no penalty and pay the three remaining months. Obviously, to arrive at the monthly payment they gave me, I was paying for all of it, and again, for the sticker price of the car. Next...

I purchased a VW Passat CC from Erik the owner @ Primary Motors for roughly $12k (not cheap)…read more This was probably the worst decision of my life so far. From the start Erik assured my the car would be fully serviced and cleaned when I arrived to pick it up. 2 weeks later the oil level was low I called Erik and his response was that it wasn't his problem and to get an oil change "its only $80" he said. I queried Erik about the car service that was promised and he had no paperwork to back it up. Done by his "in-house" guy but there is no paperwork yet the car ran low oil 2 weeks after servicing after barely any driving. The car came with roughly 76'000 miles on the clock. After driving the car only 2000 miles I got an oil pressure light on the car so I brought it straight to a VW dealership and they done a diagnostics on the car. My lawyer contacted Erik by letter about all of the defects and Erik replied stating the car didn't qualify as a lemon as the problem was reported after 60 days but had not been drove 3,000 miles. Basically washed his hands of the car and offered no help or solution as a "dealer". To my surprise they told me the CAR ENGINE was going to have to be replaced due to low compression, oil pan was fully rotted, exhaust clamp was rotted and needed new, passenger side axel was damaged and needed immediate attention, drive belt needed to be replaced, air filters was absolutely disgusting, front arm control brackets had separation and movement in the brackets. Stabilizer links had to be replaced. The brake fluid on the VW report was reported as looking like "tar". To summarize where I now am with this car, I have been without a car since November 23rd 2021. It is now January 17th 2022 and I have been dropping the car to every auto tech in Queens to repair it. They all say it is too much work and nobody will do the repairs, also the 3rd party warranty Erik sold is garbage and YOU WILL end up paying for repairs on top of your existing. I cannot believe no AUTO shop in Queens is willing to do the work as there is so much damage with the car. Primary motors never serviced the car or gave it a once over before selling as I was promised they would the day I viewed the car in their office. THEY SOLD ME A CAR BEYOND REPAIR!!! I am now facing thousands of dollars of auto repairs whenever I can find a guy to do them. I have been without a car for 2 months now. I have called the garage numerous times but nobody ever picks up my cell number anymore so I am not getting any help from the "reputable car dealer I purchased my car from" and this is a clear story of how they treat their customers. DO NOT BUY ANYTHING FROM PRIMARY MOTORS.

I purchased a BMW from this location the car is very clean the service was very friendly and…read morereliable I would recommend others to come here.

Liars. Was promised a vehicle they had on the lot and said no need to leave a deposit. After I…read moretravel all the way there they tell me it just sold and then another person said it sold days ago. DO NOT TRUST THEM. Carly Oliver is deceptive and will waste your time. Don't waste your time like they wasted mine. They'll lie right to your face.

I just leased a Jeep Wrangler here and had a very positive experience. I had been to other Jeep…read moredealers and got the feeling right from the start that I was getting shafted by smooth talkers. I came to the Commack location of Huntington JCDR and they asked me what I wanted and they gave me exactly that and also gave me a good trade in value on my old car. Special props to Charles Catanese who helped me figure out how to best afford the car/options I wanted.

Always superb service . Erick and Rosh are honest and very good mechanics. I have been using there…read moreseries for years .

EXCELLENT, EXCELLENT, EXCELLENT!! Trustworthy, dependable,…read moreaffordable, HONEST!! Our family will never bring our cars anywhere else to be repaired!!!

I bought my first Subaru way back in 1996 and always had them serviced at this dealership. It has…read moresince changed it's name and expanded but the quality of service has never wavered I only buy the Subaru brand and will always purchase from them again.

I just bought a 2019 Subaru from Meagan Arteca and the experience was excellent. I am very happy…read morewith my purchase and she was a pleasure to deal with. Additional shout out to Allie, the Finance Manager. Lovely women at this Dealership and I would not hesitate to buy another car from them in the future.

I purchased my first car here and got ripped off completely. I was young and dumb and went in…read morewithout someone who knew the trade of buying a car. Got overcharged for a piece of crap Honda. Car had many problems with it to begin with.

Although the people were great, the service was not. I have nothing against them, but how they went…read moreabout with keeping me in the loop when it came to a car that I put money down on was ridiculous. I gave them an entire week to have the car ready and then I was told they only got to it the day before I was scheduled to pick it up. After that, they told me to wait another week so I took my money back and left.