My 2025 Ram was in the Huntington service center 3 times for an issue. I was told that they have no idea how to fix the problem, so I'm stuck with the same problem after a month. IMO, they lack qualified techs. Never again will I use them! read more

Liars. Was promised a vehicle they had on the lot and said no need to leave a deposit. After I travel all the way there they tell me it just sold and then another person said it sold days ago. DO NOT TRUST THEM. Carly Oliver is deceptive and will waste your time. Don't waste your time like they wasted mine. They'll lie right to your face. read more

I just leased a Jeep Wrangler here and had a very positive experience. I had been to other Jeep dealers and got the feeling right from the start that I was getting shafted by smooth talkers. I came to the Commack location of Huntington JCDR and they asked me what I wanted and they gave me exactly that and also gave me a good trade in value on my old car. Special props to Charles Catanese who helped me figure out how to best afford the car/options I wanted. read more

I must say, Most Service center are crooks.. Do not get me started.. But Huntington Dodge in Commack completely changed my perspective about this.. I brought my 2004 Ram in for her first service (Just purchased it last November) under my ownership. Not only were they prompt with getting me out on time, the Service Adviser (Jaime D.) was cool as hell and knew his stuff about these trucks. I love the fact that they did not try to sell me on unnecessary repairs (Wipers for $50..Lol) and their communication during the service was actually impressive giving me updates on it as it progressed. Going forward my truck will be serviced here, too bad I cant bring my Lousy Ford in here.. Lol Highly Recommended! read more

After going to five other Jeep dealerships between Brooklyn and Southampton, this was the only one that actually had the Jeep in stock that they claimed was on their lot (plus so many more). At these other dealerships, I had various terrible experiences such as, "Oh, we actually sold three of those yesterday... (NYC)" to "Oh, we just brought them to a different lot an hour ago, and it's too muddy to go there (Bronx)..." etc. One place had me sitting there for about 6 hours, only to inform us the next day that any after market additions would void the Jeep warranty. Everyone, from the first conversation with Brianne Roselle, to Tom Smith, the Salesman , to John in the Service Department at Huntington Jeep was a pleasure to deal with! They made shopping for a new car an exciting and painless experience. Thank you, Huntington Jeep... I'll be back! read more

Note that this an affiliate branch of Huntington Jeep-Chrysler Dodge on Jericho Turnpike in Huntington. We were in the market for late-model used 4-wheel drive vehicle, and had narrowed down out search to a few models. We visited several dealerships looking at all the models. After test driving the vehicles, we decided to get a 2015 Jeep Compass. Independent of the model we chose, the service and treatment we received by Huntington Jeep-Chrysler-Dodge, in particular this Commack location, and very much in particular salesperson Ed Bailey was outstanding. He was knowledgeable about the vehicle, and went out of his way to get and text us extra information about specific questions we had. We used internet pricing, which I recommend because there was minimal negotiation, but most importantly, we felt Ed treated us fairly, honestly, kindly, and with no pressure. He even helped us resolve a finance issue after we bough the car. In short, if you want a Jeep-Chrysler product, I recommend Huntington Jeep Chrysler, and if you get to work with Ed Bailey, I am certain you will have a very positive experience. read more

Fantastic prices. They actually honor the deals they advertise online. I sent them an email, and they came back $8,000 off of MSRP on an optioned Jeep Grand Cherokee. I went down and as advertised they took $8,000 off I tried the same thing at Browns and they would not honor the deal they offered online. The delivery was 1 day earlier than promised and everything was 100%. read more

Very good dealership for Service! They seem very honest and are willing to help out at anytime. The one gentleman behind the service counter (i forget his name) is a great guy. He really knows his customers and is excellent in customer service. There prices are pretty reasonable, and when compared to East Hills Jeep in Roslyn, they are inexpensive. What I like best is that they have a knack for customer service in a field that typically doesn't have any. I can't comment on their car sales, this review is strictly for the service department. read more

I've brought my truck in for service multiple times; the most recent service had them perform a number of software updates on my truck. After performing these updates, my truck began to shudder very violently while going uphill. I called today to schedule an appointment to get this resolved and asked for a loaner vehicle. I was told loaner vehicles are only available to owners who purchased their vehicle at the dealership. I find this policy a little confusing as I'm coming into your dealership, paying you to service my truck. I've previously been very happy with the service you've provided and the one time I need a loaner to get to work I'm denied. Unfortunately, this stringent adherence to policy has lost you a service customer as well as a vehicle customer. I'll never consider Huntington Jeep for anything even though I live around the corner from the dealership. read more

Second Jeep I've purchased from Kevin M. At HJCD, and what on earth possessed me to shop around before buying the second one is still a mystery to me. No haggle and UPFRONT, HONEST people here. Quoted me a price ONLY after they had a loan secured and numbers were in tact. Monthly number never changed, never wavered, never bargained me up or down. Easy peazy lemon squeezy. A few emails, a phone call, ONE VISIT, then return to pick up my shiny detailed new ride. in out and on my way with a brand new 2016 Jeep. If you're looking to not get jerked around and just buy a vehicle and move on with your life, ask for Kevin. Joe in financing is just as upfront. I liked these guys back in 2010, and happy to give them my business again in 2015. Beat other dealers HANDS DOWN. Once again, I can't say it again, I wasted HOURS of my life that I'll never have back again with other dealerships, should have stuck to my gut, saved my time and headed straight into HJCD. THUMBS UP - 5 stars for me! read more

Dropped off my car over a week and half ago. Turns out battery and alternator need to be replaced. Still haven't received a call back that car is ready- for battery and alternator?!?! Every time I call can't get update on my car- that's terrible customer service - niceties means nothing without competence. read more

Great service. Their service department explains what the issues are and will let you know if they are common or something to be concerned about. This is much better than previous places I've been to and is a reason for me to trust them. I usually go there without making an appointment and service is done quickly anyway. While you wait the friendly help desk can refer you to great places to eat. I was told about a great pizza place. When I was done with lunch my Jeep was done being serviced. I highly recommend getting your vehicle serviced here. read more

Great service! Mike is the service manager over there. He is honest and straight forward. Comfortable waiting room and very good coffee. Need a part ??? Go see Brian Murphy. Very Knowledgable and Honest. read more

The service team was very friendly. I waited a bit longer than was estimated but all in all the service was very good. I will certainly return. read more

I have purchased and leased multiple vehicles from the Huntington Jeep Chrysler Dodge Ram Commack dealership. Since experiencing a problem with my RAM 1500, I took it in for service FIVE times for the same issue before it got resolved. I experienced lack of respect and competency - they even claimed to have replaced parts that were not even touched, and not only completely wasted my time, but have now ruined my vehicle beyond repair. Although I got sympathy from the salesman for my issue, neither the service manager nor the dealership general manager will accept responsibility or accountability for pure negligence on their part. Although they were willing to trade my vehicle for a newer model, they would do so at a massive loss to me and profit for them. Their website reads "...we want our relationship with you to continue long after you have driven off the lot." - unfortunately no part of this is true because they have proven to me the customer does not come first. I can't even get anyone to return my phone calls, as they hope I just give up and go away. I recommend to all my friends and family to stay clear of this dealership - they are other choices that truly value their customers. read more

I pre-purchased 5 oil changes from the Huntington Jeep Chrysler location in Huntington off of Park Avenue. I've tried 3-4 times both in person and on the phone to see if their mechanic had a time to do the service, every single time it was a no. I found out today that they have another location in Commack right across Jacksons Grill and Burger King. I was in and out in 45 minutes including a lunch i took across the street so my car might have been done quicker. I'll def stay away from the Park Ave location since they don't seem to give a shit about clients who bought Jeeps from them and special services. read more

Omg you won't believe what happened to me at this dealership. Im from ct so I called on Friday to confirm that a vehicle was still available and I was told yes so I made a appointment for Saturday morning. I received a confirmation call at 8pm that same night. I took the ferry to Long Island. While on the ferry I got another confirmation call. I drove 30 min more and arrived at the dealership. I went in and got the run around of lies telling me the jeep was being cleaned. I waited a hr in the lot when they told me it was sold last night. As I'm pulling out they pulled in with it for the new owner. One would think that at least I would of got a apology from the sales manager. Nothing!! Not to mention I got sick on the fairy on the way there and now I am even more sick to my stomach!! read more

Brought my Grand Cherokee in for an inspection, oil change and to trouble shoot a problem with my fobs. They took the vehicle in at my convenience with no hassle, they trouble shot the problems, called to keep me apprised of the work performed and retuned the car immediately. I've always had a pleasant experience at the express maint center and dealing with Bob Jr. is always a delight. Great service and one gets treated like family. read more

H.B.Jeep is worth the drive for a great deal. Our sales consultant Greg Paulus got everything ready, the price on the Jeep & the credit approval with good rates. We are very happy with our new Jeep Wrangler and would come back to see Greg for my next car. It's worth the 1 hour drive from Chino, Ca. read more

This Jeep dealership is outstanding! They accommodate even without an appointment! They go over and beyond in there customer service to please their customers!!!! Just received a letter to apologize for a recall and the inconvenience the recall caused, which included a free oil change to compensate for the inconvenience and a gift voucher. Overly, pleased with this dealership!!! Wish I bought my other car from them and not Ford! read more

Service was done professionally and timely. Brian and Mike always treat me and my car with respect.

The Commack location fixed my transmission, heater, and radio, and took the time to get my Sirius subscription working again. My Jeep is running well, no complaints. Would recommend this location for car repairs. read more

After leasing two Jeeps from dealers, this was the worst experience I ever had. The salesman promised to pay off my old lease. When I kept getting invoices I went back to ask them why. They denied they ever promised and completely was dishonest. I will never buy or lease a vehicle from Huntington Jeep again. Completely dishonest. Go to any other Jeep dealer. read more

I had a great time at Dodge. I bought my first car ever..a 2015 Charger (my dream car) with the help of Charles Catanese. He talked me through the whole process and helped me weight out my best payment options. He helped me understand how to work everything in the car and was available via cell phone whenever I needed to ask a question. Whether it was a question with paperwork or with the features inside the car, he was very patient and informative. My overall experience here was quick and easy. Definitely recommend this place and if you go ask for Charles. read more

It is always good when Mike Cartelli is on property (Service Manager), when he isn't it is pretty different.

Hands down the best dealership on the Island. I limit my car selections to only the ones they sell because I won't go anywhere else. Amazing service from sales staff to service department. No hassles, no haggling, you truly get the best deal. Very trustworthy. I have been going to Kevin Mahoney, the Sales Manager for the last 10 years. Highly recommend, you will not be disappointed. read more

After finding a pre owned vehicle I gave the dealership a $1,600 down payment and walked out with a sales order. After they cashed my check they sold the car to somone else. GM was very unhelpful and it took 3 days to get my check back. Would never do business with them again. read more

Most recent service was great as usual. Friendly staff and very fair repair cost. I have been taking my Jeep to Huntington for service since it was new and still do now that it is out of warranty. read more

About 3 years ago, Dave Daniels helped me lease a car. For a change, it was a pleasurable experience as I got the car I wanted at the price that Dave gave me. No surprises here --- not like the other car salesmen I have dealt with in the past. So it was no brainer for me to go back to Dave when my boyfriend and I wanted to get the truck. And we love it!!! People have been asking us about the awesome truck and we tell them to look for Dave at Dodge Commack location. Dave is straight-forward and just overall nice guy. We highly recommend Dave Daniels!!! read more

So yourself a HUGE favor and go to Westbury Jeep. Previously leased a wrangler from Huntington Jeep and the service department there was beyond TERRIBLE. Especially the service manager Mike. He was extremely rude and instead of resolving a problem I had he locked himself in his office. This guy should not be in charge. It seems as though they have a whole bunch of amateur mechanics working there. read more

The salesman VAUGHAN, was THE worst I have ever encountered. We went in tonight, to look and likely buy a car. We were out in the parking lot for 20 minutes and nobody came out to help us. Finally we saw a Man.. (Vaughan) we asked for help about this car. He told us to wait a little while. So, after waiting 10 MORE minutes, I finally went in and asked for the keys or someone can open the doors so we can look inside, he unlocked them from standing at the entrance of the showroom and went back inside. ANOTHER 20 minutes and we are STILL alone by the car. I go inside to ask if we may test drive it. The lady, makes a copy of my license, then asks me who is helping us. I reply nobody. She,then tells me I need a license plate, but she doesn't know how to get it?? so the salesman (Van) tells her how to unlock it or whatever? we drive it and come back. Vaughan, then comes outside, walks to the car and takes the plate, then I asked for him to answer a few questions, he wanted to put the plate back BEFORE answering. Finally, I said 'well cant that wait'? so he stood there clearly ANNOYED by us. Then he kept asking about purchase. To be honest, we were and ARE ready to buy, however, his attitude from the beginning of this really really SUCKED. So, we go inside to talk..he is VERY arrogant and again, clearly annoyed by us, saying he is the ONLY sales man there,however we were the ONLY customers!! The price he gave was fair enough. Again, his attitude is clearly a factor in the purchase of this car. We were and ARE ready to put a deposit on it tonight, and would have picked it up by Saturday. Again, he lost a hefty commission and the dealership a lost sale tonight, because of his nasty attitude. I am sure I can get another salesman to take my money and who will be NICER to us. DO NOT go here!!! especially if Vaughan Dacon is the salesman. What a horrible experience and waste of time tonight!!! I am SO upset with him. I wonder if his boss is ok with this kind of salesman?? again if you go to this dealership, PLEASE go to another salesman and NOT Vaughan. Also he had NO knowledge about this car. He called it simply a 'piece of Metal' Vaughan Dacon has a real crappy arrogant attitude. read more

I just went to this dealership to have an oil change and inspection done on 2 of my 3 cars. The guy behind the counter said he couldn't do it till tomorrow which was fine. He was entering my info and stopped to asked me where I purchased one of the cars. I told him smithaven dodge. He said "well I suggest you bring your vehicles to smithaven because based on your last review (which was to the dealership not the public) we no longer want your business". I never write reviews I happened to be at work one day and had a little downtime when I received a email from the dealership asking about my last experience and I gave an honest review which I guess he didn't like. My thinking was hey everyone has a bad day and the work performed is always good and they are right around the block so its convient I drop the car off and walk home. (problem was with the service desk) I'll give them another shot. I never argued with anyone, and never said a word to anyone last time I was there. I just left and wrote my review when they asked for it. I guess they can't take hearing the truth. My wife's lease is up on her Infiniti in August and she wants a grand Cherokee summit edition. I guess I'll take that business elsewhere as well. Like I said I'm not one to write reviews but after this I'm going to review this everywhere I possibly can and tell everyone who will listen in the neighborhood how I was treated at this dealership read more

THE WORST service department I've ever dealt with. They are rude and arrogant. I've had constant issues with my brand new Jeep since I've bought it. Each time I bring it in, they give ME an attitude and tell me they're not really sure why the issue keeps arising. Well if you don't know how to fix it, how the hell should I? The loaner cars they give are pieces of crap that make all types of awful noises, and last time that I was there, they gave me a loaner car that was practically on empty (meanwhile, the loaner agreement that is signed states that a full tank of gas is given and a full tank of gas should return). When I said something about the tank not being full, they went to put gas in it, but only a half tank! What the hell is wrong with these people? Management should really look into clearing out the SHIT employees that they have working here. I tell everyone I can to avoid this place at all costs! read more

I had issues with a 2014 grand cherokee I leased from this dealer. with only 3500 miles on the car they agreed to buyout the lease and write a new lease on a 2015 grand cherokee. Certain upgrades and items I was told were done in writing via email by the service manager earlier in the day - only to drive away in the car and realized they were not. when I questioned why wheel locks were not installed when i picked up the car I received an answer that" they were on order" ?. when i questioned why the Nav upgrade was not done the service manager who told me earlier in the day that the work was already done told me that "it was not on the work order. when I picked up the car it was almost dark but when i got the car home in my well lighted garage I noticed the paint was chipped on the front of the car from either the prep dept or the service tech who changed a few parts and I was even more disappointed. I sent the dealer a picture of the chipped paint and then requested they touch it up or give me a bottle of the touch up paint only to not even get a response from them. I understand accidents happen but to not even take the time to touch up the paint before they gave me the car OR offer to me to stop in and touch it up is a shame how they choose to handle the whole experience. this was the 3rd car car i got from this dealer and used to enjoy recommending both sales and service to others but sadly I can no longer do that . in fact because of how they handled everything I think it best to make others aware of my experience so they don't feel as disheartened as I am . a hard lesson to be learned but in hindsight instead of taking their word from all involved with the change of the trucks who clearly knew what I expected I should have had everything in writing from them but i guess i put too much trust in them . read more

I had a mixed experience at this franchise. I brought my 2014 Dart down to the Commack building because my radio all of a sudden just shut down completely. I stopped in and an extremely rude girl named Tiffany told me that they wouldn't be able to fit me in until next week. I asked her if she could just have someone quickly look at it and she told me they didn't have anyone available. I look into the shop through the window right there and saw several technicians just standing around talking. Not only is this girl extremely rude but also quite stupid as well. So I left and went into the Hyundai/Jeep building where I was personally greeted by the service manager Jon. He called up a technician right away just to look at it,like I asked at Commack,and a very cute little technician named Colum came out with me to look at it. He knew every little aspect of my radio and he had it back up and running in minutes. Then he paired my phone and taught me all the tricks with the radio itself. We went back inside where Jon told me there was no charge and he apologized for what happened at Commack. That place needs more people like Jon and Colum and less people like the ones in Commack. Thank you very muck Jon read more

I've been calling and waiting for over 6 months to get P60 Alternator recall fixed. I call every month for over 6 months. The dealership I purchased my vehicle from, Huntington, NY Dodge Chrysler just keeps telling me they are waiting for parts to be shipped from Chrysler and blames it on Chrysler Corporation. So they are basically telling me they have no alternators in stock and have no way of getting a proper alternator anywhere. The recall states "vehicle may stall without warning, increasing the risk of a crash." The driver will have limited or no detection of the alternator failing, which can result in vehicle shutdown while driving and/or an underhood electrical fire. Huntington, NY Dodge Chrysler keeps me waiting for over 6 months? UNACCEPTABLE! I just got in touch with Chrysler Corporation and they put me in touch with a local dealer who said they have it in stock and scheduled me for an appointment next week. The dealer I've been going to for over 3 years couldn't get it done, but a dealer I've never used before is taking care of me. Service is what keeps customers happy and coming back as repeat customers. Huntington, NY Chrysler Dodge dropped the ball on this one. read more