SCAM ALEART!! DO NOT USE THIS COMPANY!! I ordered a door in June 2022 Clopay Classic Steel. I was told it will be 6mo wait due to Covid pandemic, I found out later it was 6mo wait because Clopay remove them as a dealer. In December 2022 is when they installed my door. Not only was it painted with a roller it was chipped everywhere, the door was a different brand and panels were from different WO (word order). Read the comments on google, yelp, BBB etc... BBB revoked their accreditation and the rating is an F. They said they were going to remove the door and give me my money back. I'm still waiting since December. read more

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The garage door was installed weeks ago and failed inspection due to missing a retainer cap on the wheel rod. I wrote to my rep " Diego " who NEVER replies or calls back. I askede for someone else who promissed me it weas a simple fix and will bne taken care of. Over a week later and NO reply, no show and no Diego. I am a contractor and this first ( MY HOME ) project has been fine except for this contractor! read more

If I could give ZERO stars I would. Jay is not honorable and never finished our project despite being paid 100%. BUYER BEWARE!!!! He installed 4 doors, no pads, doors don't operate. I gave him multiple attempts to fix this situation but he chooses to ghost his customers. Unfortunately I will be reporting this company and Jay to the state. UPDATE. THEIR LICENSE WAS SUSPENED FEBRUARY 29, 2024!!!! SCAM ALERT!!! BEWARE!!! License #18-BS00690 at least I know what the BS stands for. read more

We ordered a garage door in April of 2022. They told us to expect it in June. We paid for half the door (over $3200) No call so we called them. They told us "supply issues" and they would have it in August. No call so we called them. They said November. No call so we called them asking for our money back. They said they would call us back. No call. I just called them December 28, 2022 and was informed that they filed for chapter 11 and was given the email address of their attorney. Do not give them any money. The worst. read more

BUYERS BEWARE!! We would give them ZERO stars if we could. We gave them a deposit on December 2021 for 3 garage doors. They have kept our deposit and have not installed the doors. After calling countless times, now they say that they do not have the doors and will not return the $5,055 deposit. They are a SCAM! Look them up in the court public records! They are even getting evicted! There is no one in the address stated. They work from Colombia and have local people doing their dirty work. They receive deposits and live their lavish lifestyles from hardworking people like us. We are taking them to court and contacting the appropriate licensing departments. read more

We were scammed. They took our deposit in May of 2022. They never requested a permit, never returned our calls or emails. Now they claim the company has filed chapter 11. Do not use this business. read more

I would give them zero stars if it was an option. PLEASE save yourself time and money and find another company. They will come out and make promises that they never intend to keep. I think they are taking deposits from new customers to fulfill older contracts. Alex came out and told us if we gave him a deposit before 5 PM the same day, he would order our door and get it installed within 3 weeks. This was obviously a tactic to get out $2000.00 deposit. This was back in AUGUST, no communication, I was actually going to drive to their office to find out what was going on with our door. They had our $2000 dollars, but nobody would give us any answers. They finally made an appt for install, I confirmed it and then they canceled the day prior saying "they did not have the door available" We had to dispute the charge with our credit card company - DO NOT GIVE THESE PEOPLE CASH OR CHECK. Thankfully we had recourse, they had broken their contract in several different ways, so we got our deposit back. We signed a contract with one of their competitors 3 weeks ago and we are getting our Long Panel Insulated Door installed on Friday Nov. 18. So RUN from this company, there are many other companies out there that will be honest and factually with you. read more

Do not use this company. They keep you waiting give you a date and do not show up. They would promise A date and keep you waiting all day long to never show up. Very bad Business it doesn't seem like Brian can control his crew . Installers come when they feel like it not when your appointment is scheduled. They go as they please without any authority. Brian the owner of hurricane garage doors does not have any control over his employees. The employees leave a huge mess. They left hundreds of screws and nails in my driveway where I got a flat on my Escalade. I'm not a happy customer because the work was done shitty. I should've gone with Broten Price was the same. read more

Cancelled again said garage door is now not in warehouse someone sent it back! Unbelievable liars they must have training seminars on how to sell the doors and then scam you out of your money! It's been 10 months since they took our deposit of 3k! Be prepared to be scammed if you go with this company I have documented all of the lies! And have all of the emails read more

OMG, this has to be the worse customer experience of my life. I ordered the garage door in Jan 2022. Just had the garage door installed Oct. 14th. I was told the garage door was in their warehouse in May. For months, I tried to get the garage door installed for months with no success. There was always some reason or another. I have 5 failed install attempts. Each time I asked for a manager or Eric (Owner's Brother- sales guy) to please call me back, I got this can response, "we don't call out customers back because we are so busy focusing on getting orders out. We have found that it is better when the customers call us." What the.....? In addition to that, when appointments would be set up and scheduled, no one would show up. I would call their customer service department and ask where their installer was after missing the appointment and I heard stories from the installer quit this week, to what appointment, to the garage door is not in the warehouse. On top of all that, I had a loan secured with the state of Florida to make payments on the door thru my taxes over so many years because of the 10K price tag. Because they failed to deliver my garage door within the timeline provided, the loan program closed my account and my credit line for non-use. Then on the day of installation, Hurricane Garage Doors (hurricanegaragedoorfl.com) wanted all of the money or else. I said that I wasn't expecting to pay out of pocket I would need to pay by credit card then. Who would have thought it would take 10 months to get a garage door? On the day of installation, I learned that my loan was closed. Guess what, they don't take care of cards anymore either. It's a cash business now. Wonder why. Then, they forced me to work with one of their lenders, GreenSky, thus taking another credit hit for a new credit account. They want me to pay them the remaining balance but they still haven't cleared the permit inspection. Run from this company. Don't fall in love with the ads in the weekly home service mailers. It's not worth any of the trouble we were forced to go thru for this door. Additional update: 11/8/22 It's almost been a month now since the garage door was installed and failed city inspection. I have been trying for weeks now to get this dreadful company back to my house to fix the issues the city states need to be fixed. They have ghosted me and not replying to many of my texts or calling me back. They had 10 days from the formal city inspection to fix the issues and that has come and gone without repairs. read more

Hurricane Garage Doors - Finally in, but not worth the hardship and experience. Worse company ever! - Garage Door Services Near Me - Lauderhill, Florida

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Same experience as others reported here.... after two years of waiting and being stalled by Jay citing Covid suppy chain issues with thd parts and then telling me my parts were used on another job so more delays. Then they refused to do the job wanting more $$$ . Stated they would refund my deposit... but that hasn't happened after two months of calling. Now out of business. I'm sure they will resume under another name.. these scammers all do it. read more

This company is a scam!!! They take your deposit and do not deliver. When trying to collect the refund of my $2500 deposit they stated they file for bankruptcy. Upon issuing the lawsuit the sheriff's office is informed when trying to serve summons that the registered agent has left the country and also the business was evicted from their location. read more

0 stars if possible. damaged my beam and the owner threatens me with lawyers if i disputed charge after trying to contact him 4 times over a 2 week span. run away from this company unless you want them to overcharge, and damage support beams in your home and refuse to fix it!!!!! see photos read more

Hurricane Garage Doors - Garage Door Services Near Me - Lauderhill, Florida

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Although my converted garage didnt have enough room for the door and rail replacement. The company is a complete service oriented company. From the initial phone call to visit from the installer, all was first class..I have passed on my experience with my neighbor and ar our HOA meetings R M Sexton Aamikes20000@gmail.com read more

We gave them over $11,000 for a deposit for 3 garage doors. We called several times to ask about delivery date and after repeated phone calls and postponed the delivery date, we found out today that the company who makes the doors is going BANKRUPT and can't complete our order. This company did not offer to refund our money! BEWARE OF THIS COMPANY AND THE WAY THEY CONDUCT BUSINESS! Now we have wasted almost a year and our money! read more

Super fast sales process, out the same day, put in order, responded quickly to the additional equipment questions. Paid 50% deposit and now they have disappeared. I can't get them to respond to emails or voice messages or anything. Terrible customer service and no courtesy in responding. I have no idea if I am going to ever get my garage door. I am going to wait 1 more week, and then I am suing them. read more

Garage door never closed correctly after installing! Brand new and very dangerous! Company is worst customer service ever!! I've been in service business for 50 years and never experienced a poorer customer service experience in My career!! F do o not choose them ever!!! Forever read more

Ordered 2 garage doors and paid 50% deposit on June 22nd, when I called for installation they claim the doors came in wrong size and color and that they would refund me my deposit for the screw up since new order would take too long, I purchased doors from another vendor and after 3 weeks I am still waiting for my refund for their mistake. They are not answering their phones and there is no one in their office. The owner's name is Jennifer Zuluaga and her phone is disconnected. Others have had the same issue with this company recently as per BBB complaints. I just need my deposit back for non performance. read more

Scammers! Liers!They are stealing money! I ordered a garage door 6 months ago and they took my money!

I gave them $1,500 deposit for a garage door and they filed bankruptc. Do not use them. Check with the BBB

Don't do any business with that company ! i am still vaiting for my garage door i ordered in December 2021 ! ( 8 months ago) The customer service is the worst, nobody care ! read more

Alex and Andrew were very nice. Alex showed up on time with the van show room showed me and my wife our options and explained everything to us. He did not try to upsell us and was very professional. Andrew called me back an hour later and explained the process which was a breeze. I would recommend this company to all my friends and family. read more

I highly recommend Hurricane Garage Door Services, They were responsive and accomodating to my schedule and needs. Job was identified and quickly done. Great Job!. read more

The Sales process was quick and to the point. The installation was 100% quality, these guys know how to install these doors, very clean process. The part in the middle was terrible from the permitting process (Mercury Services LLC) to the customer service follow up, to the escalation to the Salesman John, they did not call me back or provide update on the status of my order. It wasn't until I contacted Brayan Toro (sales) is when things started to come together. So I giving them 3 star bc the product and the installation was 100%. They need to improve on there internal customer service dept, permitting process and set the expectation with the client, the process will take 2+ months. Start to finish 8 weeks. read more

BE ON GUARD NOT AN HONEST COMPANY ! They promised me a refund on a job they did not install. Never got the money back. Look at their information do you see an address NO. They wanted to install the door on a Saturday so they would not have to get a city permit. When I said no they promised a refund that I did not receive. UPDATE: I Fully intended to take this company to small claims court. In keeping with the instructions issued by the court I sent Erik my sales person and a son I believe of one of the owners a letter stating that I was taking him to court and informing the building authority of his "Saturday" installations. I just received a check for a full refund. Why would an honest company put themselves at risk for Less than $600. It took weeks and a legitimate threat to get my money back. I could not find their address but it was on their check. Hurricane Garage Doors Inc 2800 Somerset Dr Suite 114 J Fort Lauderdale, FL 33311 read more

DO NOT USE ! You will regret! The owner JAY/JERRY ERIC spoken to all for over a month. Failed garage INSPECTION! Ya you may get a bargain but not worth the peace of mind and headache as installers don't know what they're doing. Still waiting for our garage to be repaired since July. read more

I can't understand how these guys have over 4.5 rating (On Google). I called them up last week, my garage door was "out of service". They gave me an estimate of $350 for "Service and Rollers". I thought they were actually going to service and repair the door. The only thing the tech did was replace the rollers. Then has the audacity to tell me as he's leaving. "By the way, you have a few hinges bent and may need replacing, give me a call if you want to do it. I thought that's what I was paying $350 for 20 minutes of work, if he was even here that long. Needless to say, two days later the door was no in worse shape than when they first got here. The second time was a Saturday (I'll give them that). I called them up, all I wanted to hear was if someone was passing by or not. At one time the guy who always picks up mentioned "ok ok, we'll have someone out there today". I think he just got tired of hearing me complain. I called back about an hour to verify and get an estimate of the time when someone would pass by. Then he mention, "No "[tech name]" said he told you he'll be there tomorrow. Which is an absolute lie, eventually they stopped answering the phone. At this point, my door is at an angle half way open, can't really leave that way. I found another company, that passed by and I'm now buying a new door from them. They took the time to help me "not charge" and get my door closed again so I can at least leave my house. It's too late for me and I was ripped off, $350 down the drain, live and learn. If this helps anyone, do yourself a favor and don't contact Hurricane Garage Doors. read more

customers be aware of this company and their"good prices." I was referred to this company and within two weeks I called for an appointment, I was given a quote for what I wanted done, and I paid half down was told that the garage door will come in within 6-8 weeks. Lo and behold I was at week 12 and decided to call while shopping at another store I was told that they didn't have my order started, nor did they have a date at this point I was furious so I decided to go and talk to someone in "office," only to find out that their "business address is linked to an apartment building in the hood so I dug deeper and found that there was another address linked to the business which was about a mile and half away from the first one so I drove there only to see the place abandoned and a current tenant letting me know that that business was evicted from there. Scared that I was scammed I called the number again on file which I forgot to mention, rings forever before its answered, stated my case, and was told that they would call me back in 1hr because manager is on another call. No one returned my call so I called again next day only for them to tell me manufacturer dent make that glass anymore and that I should choose something else which was all nothing I wanted.i said I wanted my money back since they didn't fulfill my order.i waited two dats for a call back. I had so many issues with this company I am unable to type everthing ALL I WOULD SAY TO END IS THAT THIS COMPANY IS TRASH,TRASH,TRASH AND THE EMPLOYEE NAMED ALEX IS THE WORST SPOILT,ENTITLED TRASH OF A PERSON I EVER MET!!!!!STAY AWAY IN THE END I HAVE TO CHNGE MY WHOLE GARAGE DOOR "HE" EVEN THREATNED ME WITH LAWSUITS THINKING I WAS SCARED. LITTLE,SHORT BULLY OF A BOY. read more

Unfortunately we could not try their work. We called them and came in to give us an estimate. The sales guy arrived late but he was nice and despite bad reviews decided to try him. I called to confirm we were moving forward with a contract and he requested a deposit over the phone. I told him I felt more comfortable giving him a check in person and signing a contract face to face. We agreed to meeting at 9:00 next day. Waited for 1 hour and he didn't show up nor called to let us know if he was coming or not. I am moving to next contractor hoping for better luck. read more

I can't believe I didn't read the reviews and fell for it Same story and All the Reviews are TRUE. Horrible Service - don't waste your money and time Same story with Jay the owner - left me hanging after 1:45 minutes of the schedule time and then gave me an excuse that just made it worst Very unprofessional Call someone else!! read more

If you want to know what we went through, and what we are still going through, just read the other one-star reviews. I am annoyed at myself for not reading these reviews beforehand. I wouldn't pay them by check or cash, use your credit card or AMEX because at least then you will have some leverage. read more

I can only reiterate what others have said here about the worst customer service I have ever experienced in 40 years! Would give them minus 10 stars if I could. Gave a deposit in March 2022. Brought wrong doors in May. Finally got door installed after 10 months. However, there is no identification on the doors as to the manufacturer, door model, serial number or anything. I have no idea if I got the door I was supposed to get. Declined to pay them the balance due until permit cleared and I received documents regarding the door which are required by the building permit department. They then proceeded to make threatening calls and texts. I told them many times I would pay them as soon as the permit cleared and I had proper documents so something is fishy here as to why they refused to provide paperwork. I never write reviews but I felt the need to warn others. This company is terrible! Run away! read more

Terrible, terrible Company... Brian is making me promises of a refund on a deposit I inadvertently made; yes my fault, but in a short 24 hours I called back and Brian has promised to refund me, as my Husband had already contacted another company for our new door. Now several telephone calls later... STILL NO REFUND! NOT a reputable, honest Company, don't get started with them. read more

I used this company for a door panel repair. The price was very reasonable since other companies wanted to replace the whole door. Once they arrived the installation took less than an hour. read more

Alex, Erik, and Jay handled the smooth delivery and expert installation of my Amarr HR3000 garage door. Their installer Danyer worked carefully and meticulously to ensure the garage door was installed properly, per the NOA. It passed the Palm Beach County building inspection with ease. read more

Well now I know by reading the other reviews! When we first had contacted this company Alex came out to give us an estimate for a new door, opener and keypad and a MyQ app so we could control it on our phone. That was May 2020 and we said we would go ahead with the installation. We had the whole system installed on our Anniversary 7-20-20 while we hung around. August 2021 the screen on the opener was backwards and only 1/2 showing the info. I called the company on August 8, 2021 and spoke to Eric- he told me to send him a picture through email of the keypad and then as soon as he could get a tech here he would schedule and also it would be covered! After 2 months and not hearing from the company, I called back and also emailed them again on October 4th, 2021 to ask when someone would be out to replace the pad. I was told it would be Tuesday, October 19th between 9-12. At 12:40pm, still no communication so I called them- I was told they had me as the first appt. but went to the wrong place and so they went to their install job! I received info on an app that said they would arrive at my house at 4:30, they rolled in at 5:10! One of the guys said to me, "What's the issue?" I said don't you know why you're here? I showed him the pad that was to be replaced and he walked to the truck and comes back with a slightly squashed box with a different model than what was to be replaced! At this point I'm getting quite aggravated as they are 5 1/2 hours later than the late time of appt. I told the guy it was wrong, he walks away to the truck and gets on the phone- at which time my phone starts to ring and its the company calling! Paula tells me the basic pad is $95.00 and the one I have is $175.00 and they have to order it! I said that it was very bad customer service as I waited ALL DAY and was expecting the same model and it to be covered! Now I'm hopping mad!! Brian gets on the phone and tells me there is nothing they can do and it is not covered under the warranty at which point I said there should be something that can be done as this is VERY BAD customer service! Nope, he basically told me to take it or leave it at which point I hung up and told the guys they could leave!! This was by far the WORST customer experience I have ever had and believe me, I will be spreading my review all around!! read more

the group of installers is excellent the bad thing is that they were 2 months late in the installation, they canceled an installation date a week before, they told me the day of the installation that they did not accept credit card, terrible after-sales follow -up and poor customer service . read more

Besides the quality of the door, there is nothing good to say about this company. Like many others before me, I wish I had done some research on this company before hiring them. Please do yourself a favor and stay away! After waiting on my door for 6 weeks I finally called them to see what was going on. They said they" found my door" and scheduled me for installation about 3 weeks out. They then proceeded to reschedule my installation appointment window 3 times in the day proceeding my appointment. I took off of work to be there when we had planned(which was adjusted that many times to fit their schedule, not mine) and they didn't show up. I find out from my tile installers, when I showed up for our actual scheduled appointment time, that they had come 3 hours before our appointment and left without calling, texting or emailing me. I called the office to find out why and they told me that they showed up at that early time and the garage wasn't cleaned out so they couldn't do the job. I'm like duh... it wasn't cleaned out because you guys weren't supposed to be there for another 3 hours and I cant leave all my belongings sitting in my driveway unattended all day. We then reschedule the appointment again( took another day off of work) and they missed it. They had a 4 hour appointment window and missed it lol!!! They called me and said they would be there an hour late, so we waited. Not terrible, if that's where it ended. An hour later I call to find out what's going on. I explain to them for the 20th time that the house is vacant and under construction, with no AC and I'm 9 months pregnant waiting in the south Florida heat for them. They didn't show up for another 2 hours. So by this time im fuming because now ive taken two days of work off and it was pointless. It was supposed to be a 2-3 hour install but they installed my door until midnight that night. No exaggeration, midnight! My poor husband sat there all night with them because he had all of our stuff in the driveway to reload into the garage when they were done. He had to work a 24 hour shift at the fire station the next day and was stuck waiting on a garage door install at midnight. So unacceptable. Then they had the audacity to ask for final payment immediately,when I couldn't even see the work they had done because it was pitch black out. I explained to them I would call the office as soon as I got there at 5 ish tomorrow after work and could see the door to make the final payment. I received 5 phone calls from them before 5 pm the next day about final payment. I had called and written them multiple emails previously expressing my concerns, with no response. I wish they ran their company with the gusto they put into their "bill collection". Not only did all of my concerns fall on deaf ears there( they actually blamed me multiple times for not being able to do the install the first time when they showed up 3 hours early, but they then tried charging me for having to cut the concrete when they didn't include that in my quote. It was just a disaster and so not worth it. Hopefully this helps someone make better decisions than me. read more

Got a quote through Thumbtack and set up a house call so they could measure and I could pay deposit for door. Two appointments scheduled, two no-shows. read more

Dealing with Hurricane Garage Doors in Ft Lauderdale was a terrible experience. They promised installation of our garage door within 2 weeks. After 11 weeks they still had not obtained the permit. The local officials had never had such difficulty with a garage door. Hurricane Garage Doors ( jay Torres) gave us nothing but excuses and delays and outright lies. We finally had to fire them and hire someone who could do the job. The new company started from scratch and completed the job in 3 weeks. read more