I'm absolutely disgusted by the treatment my family & I had last night when we're about to dine at Hurricane's Grill Brighton Le Sands. If Wesley Bedil is truly your manager, he seriously in desperate need of some customer service & handling training, before he is fit to be attending your front desk, let alone be a manager that requires handling situations with your customer! How dare he asked us to leave in such a disrespectful manner, after we waited for so long and when he is the one who lied to us about the availability of the table!!
I specifically called before I came to make sure we can dine there, I advised him over the phone that we're a party of 6 that will be dining in. I asked whether or not we need to make a reservation to dine in or we could just walk in, he advised we can just walk in without needing any reservation. I called when I'm already on my way there from Mascot, so it's not that long until I arrived there!
We came in with only 2 people were waiting before us, I advised him my name and explained that I called about the table for 6 earlier today, he acknowledged and he asked me to wait a few moments as the restaurant is at full capacity at the moment, and I said ok, we'll wait.
As the night progressed, more people came into the restaurant and waited to be seated, I saw him seating 2 people in (that turns out to be a party of 3) who came in AFTER us, I still gave him the benefit of the doubt, maybe because they're only 2 people, that's why they can get in first, we'll just need to wait for a group of 5/6 people to leave so we can be shown to our table.
Only to find out when a party of 6 left the restaurant, he let in the other group of people who came after us again to get in first! My mother then said that we were there first and promised to be seated once there is an available table! Instead, he said that this group has booked hence can be seated first. I was furious to hear such a ridiculous excuse!! When he came back, I demanded an explanation of why we were not seated first, he said those people has booked from 3 weeks ago when you guys reopened and he cannot give us the table over the people who have made a reservation, and disrespectfully asked us to leave if we're not happy!!!!
How ridiculous and stupid is he???? I called before we come! I SPECIFICALLY ASKED IF WE NEEDED A RESERVATION! HE SAID NO NEED, JUST WALK IN! Yet he has the nerve to say that if I was spoken to him, he definitely said that the restaurant is booked out, so he implied that I lied to him??!! Is this the kind of standard of employees in Hurricane's Grill Brighton Le Sands has come down to??
All this unpleasant experience and not once he apologised! Instead, he just runs off, how unprofessional!
He had the chance to fix up his mistake when we showed up at the restaurant, if he simply apologise and told us that he made a mistake over the phone, that the restaurant has been booked out, we would just go elsewhere, but to asked us to wait for so long and not giving us the table is simply unreasonable and inexcusable!!!
I'm absolutely disgusted and will definitely tell our family and friends to avoid your restaurant at all cost! We dine out for the experience and the food! But when you fail to employ the right people to serve your PAYING customer, no food is worth such a horrible customer service!!! read more