We recently bought an RV and needed a flat tow setup installed for our Chevy Equinox. I contacted…read moresix different shops, but Cavallaro's immediately stood out. Although they were the furthest from us, Laura asked all the right questions, did thorough research, and provided a detailed, clear quote. From the start, they made us feel confident we were making the right choice. Leading up to the installation, Laura was always available and responsive to our questions, which made the process stress-free. The base plate installation on the car was done flawlessly--it looks as though it came that way from the factory. John was extremely thorough and walked me step by step through how to hook up the tow bar. As a first-time tower, I really appreciated the time he took to answer every question and make sure I felt comfortable and confident. I would highly recommend Cavallaro's to anyone looking for a tow setup. They are fairly priced, excellent communicators, do impeccable work, and are genuinely great people to work with.

From the owner: Cavallaro's Trailer Service is your trusted partner for trailer care, servicing greater Rochester,…read moreNY and surrounding areas. As a local, family-owned business with over two decades of experience, we've built our reputation on quality workmanship and trust. From minor trailer maintenance to more complex repairs, we deliver solutions you can count on. Our comprehensive range of services include trailer repair and maintenance, NYS trailer safety inspections, custom hitch installations, and more! We believe in building relationships, not just fixing trailers. Our goal is to exceed your expectations and become your go-to source for all your towing and trailer needs.

Someone recommended this place to me when I hit a deer with the car. The estimate was in the…read moreballpark of what I expected, when it came time to pay the bill, the actual price was within one dollar of the estimate, the job was done when projected to be done, the paint matching was perfect (it was an older car), the repair job was flawless - no way to tell that the car had been bunged up. I was very, very pleased. Time passed. Someone backed into me. Again, a flawless job right on target with the estimate. A great place to deal with about what can be a distressing event. Well off the road and around a curve in Cedarfield Commons - you'd never know it was there unless you knew it was there. I wouldn't even consider trying another bodywork place now.

I stopped in this morning to get Adam's (Manager) opinion on a little mark on my hood. Adam had…read moresome time and said for something so minor no charge. Within a few minutes or so Adam took care of the mark problem solved! Adam was so patient and described the most likely cause, etc.. I would recommend the shop for all work I will be back given this very impressive experience. Franklin initially greeted me and looked at the spot/area then turned it over to Adam for the fix. Thank you both!

Have a 2022 Renegade XL Motorhome. Shortly after it was received, we realized that Diamond Shield…read moreforgot to install the left 1/2 of the bumper (with D.S.). Unfortunately, the resultant rock chips necessitated the bumper being re-painted (which they would not pay for). Now, the other 1/2 of the bumper Diamond Shield is "peeling off" and taking the paint with it. So, I will have to remove the D.S. & re-paint the bumper. I am very disappointed in the quality of this product, and what appears to be very poor installation and attention to detail (especially when they forgot to install 1/2 of it). As others have said: "Don't do it". It causes the problems it purports to prevent.

Don't do it. The company appeared to be Quality when I first spoke with them. They do not stand…read morebehind their work. My husband and I spent over $3000 and they offered to give me $100 check for my inconvenience as my husband and I opted not to have them redo the front because it peeled within the first week. When they remove the film it also takes some of the paint with it. Jason told me he was going to send me a customer care kit for my inconvenience which we also never received. No follow-up wish I could recommend. Brett and Jason were very friendly in the beginning but after they received our money they don't follow thru.

When you work with big machines and have problems quite often a mechanic can't repair it for many…read morereasons. So, you need a big machine to get the machine back to your shop. Being involved and working with big machines for many years I've seen Kerhaert's Towing in action many times. I may add I ran a wrecker many years ago. Yesterday my rig broke down and my boss sent Kerhaert's to get me. We've used them many times before. A good bunch! Brandon was the operator they sent to get me. He knows his business well. He is of the 4th generation of the Kerhaert's Towing. They do a good job and get to you as fast as possible.

Perfect place for anything involving towing and auto repair…read more There is a reason they are one of the oldest towing companies in the entire country. 24 hour towing service that has several flatbeds, heavy duty tow trucks and equipment haulers. This is the one company that really can do it all when it comes to recovery, winching, towing and auto repair.

I have been dealing with Ralph Honda for over 15 years. I find the people that work there are…read morefriendly and trustworthy. From Bob and Elvis in the sales department, to Steve and Savannah in the service department, and even to Chuck in the collision shop out back - they know how to treat their customers right. I bought two cars from them and I get them serviced at the dealer. I know some people think that's crazy but they actually work out to be less money and better service and they certainly know my car inside and out. And just today I went in with a question about a small scratch and mark on the fender of my car and Chuck in the body shop took 15 minutes out of his day to make it right. Right on the spot. That's what I call Service! I highly recommend Hondas and I highly recommend getting one from Ralph Honda.

I took my car on 12/10 for a repair on the CRV gas door cable that need it, They charged me around…read more$430 (they charge extra if you paid with credit card). On 12/29 I received a call from the part department that the new part for the gas door cable arrived and they want to set up an appointment to installed it. To my surprised, the car was fixed on 12/11 and I paid it off the same day. Their integrity, trust and respect has droped immensisly. Did they scam me? They refused to show me the old part when I picked up the car. So I canceled the purchased of a brand new Ridgeline truck.

I have purchased 2 cars from this dealership over the past 15 years. Their prices are reasonable…read moreand they have a nice selection. Even though I purchased this car during the COVID-19 pandemic, the transaction was easy. While I wasn't able to test drive the car first, I worked out an arrangement whereby I had a 4 hours and and up to 100 mi from the time of delivery to return the car if I wasn't satisfied, and receive a 100% refund. Turns out that I discovered that there was a defect with the transmission (Torque Converter and ECM)--I notified the dealership and they got right back to me. After some easy research, I was able to determine that the transmission was covered under an extended manufacturer's warranty and was repaired with new parts and a reprogramming of the computer.

This review is about the sister dealership (Roc E-Z Auto) and the only reason it's getting to stars…read moreis because Ralph was a sweetheart and was very patient with this entire series of issues. I bought my car in November of '24... was extremely happy about it! And then the check engine light came on 6 months later... I took it into a mechanic that is highly trusted and was told that I had multiple leaks and that my ball joint was one good pothole away from my tire flying off. They said for everything they found wrong with my car, it should never have been sold to me. Now. I trust my mechanic. But I wanted to be sure and I got a second opinion. Cue me taking my car to ridgeview motors. They said they have never seen my car before (mind you. This place is a sister company to Summit view and Ridgeview. Same owner) at that shop. And even the mechanic at Ridgeview told me the car never should have been sold to me. Fast forward to after all of that got done and paying out of my own pocket. Check engine light still hasn't gone off. So I had a diagnostic check run on it... and the code coming back is a catalytic converter bank one code. I call them AGAIN and ask what was going on. Because at this point I'm irate that I bought a $12k car that I'm ending up spending the equivalent of my down payment in repairs on... I told them I wanted to speak with the owner because this is ridiculous. Ball joints and a cat converter don't go within 6 months to a year on a freshly inspected car! And since it was outside of the requirements for me to enact the lemon law, I wanted something to be done for the fact that I was sold a faulty car! I went into Summit View and asked to speak to the owner or whoever was in charge and Steve (the manager at the time) told me that the owner would get in contact with me in a few days. It is now December of 2025 (6 months after I was told the owner would get in touch with me) and I have not heard a single thing from the owner. I was also told that the owner would refrain from contacting me for as long as possible just so that everything that's wrong wouldn't be covered by a warranty and he wouldn't have to pay or fix anything. With the amount of money I spent in repairs already, I'm contemplating suing this location or even the owner directly because I was sold this car under the implication that it was able to pass inspection and I wouldn't have to do anything in terms of repairs which is a form of fraud! This is beyond ridiculous and I absolutely do not advise anyone to buy from Roc EZ EVER...! Honestly contemplating going to another dealership, seeing if they'll take my car, pay off the rest of it, and get me a new car that isn't riddled with problems... never again will I buy from here again.

Currently called Bob Johnson Toyota Collision and Glass, I had a car accident in late 2023 and…read moreneeded to go here for repair earlier this year. Their quality of repair is not good and comprehensive, because I needed to head in three times for fixing every issue involved in the car accident. Poor communication efficiency and low value. Won't recommend.

I had forgotten that we had a previous vehicle repaired here with no problems…read more I had emailed about an estimate for non-insurance related body work. The manager responded and suggested I bring the car in for a possible free fix. I did bring it in. An estimate was done as well as a temporary no-charge fix. Given this experience as well as previous experience, I would return in the future should we need their services!

They are the best trailer repair shop in Rochester. I have went several times for two of my…read moretrailers and I always left happy. The staff does straight up honest work and they are good at what they do. I recommend this place to all of my friends and I still thank that one friend who first pointed the way to Brad's.

I needed a hitch drawer primarily for a bike rack to be mounted on a 2024 Kia Niro PHEV. The hitch…read moreneeded to be ordered, which took two weeks. After two weeks of not hearing from them, I called and they said it had just arrived. The next appointment available for installation was a week out. They said it typically takes 90 minutes to install, so I decided to wait while it was installed. It took 4 hours. The mechanic who installed it apologized for the delay, and said it took longer because the schematic he had did not match the vehicle. The next day we made a 7 hour trip, and then returned the following day. We heard a rattle coming from the back of the car, so when I got home I looked under the bumper and found quite a mess. The rattle was due to the wheel-well and rear bumper cover not being reconnected. The wiring was very sloppy, with wire ties not trimmed, poor crimps and the wires hanging down without being attached to pre-existing wires. I went back to Brad's the next morning so they could see the poor workmanship and correct the problems, which they took care of in about 5 minutes. I asked to speak with the manager and suggested that I should be compensated for all of my time and trouble. The total bill for the hitch, wiring and installation was $775. The manager offered a $45 refund of the amount that was overcharged due to a error she found on the Curt website which incorrectly stated the retail price. If I had not had trouble and complained, I would have paid $45 too much, not to mention the very long install time and aggravation. At this point I researched the price of the hitch available from reliable resellers such as Tractor Supply, UHaul and others who all listed the delivered retail price of the hitch for $145 less than what Brad's charged me after the $45 refund. The installation of the hitch was $110, and the installation of the wiring was $135. Buyer beware, do your research first!