Parking can be an issue, especially if you don't want to spend a week's paycheck in the garage,…read moregiven that many have to wait for a long time before their scheduled appointments. Street parking is scarce, and cars passing by all seem to be in a hurry, honking their horns, crowding and not wishing to allow you the space, nor the time to park safely and quickly be out of their way. Inside, confusion ensues, as confirmation emails steer you to the 4th floor for children's covid vaccines, yet, after standing in line, you come to find that you must return to the first floor and stand in yet another line, fill out more paperwork (though it was all done previously online), and await your turn, which comes 20 minutes after your scheduled appointment slot. Staff don't seem to trust parents about their children's behavior and ease with vaccines - I'm sure they see the gamut of response, more of them being the children who flinch, flail, scream and protest. Our children are not like that, yet those who administer the vaccine don't trust me/us and force us to restrain our children uncomfortably and unnecessarily; after which they gawk at their calm and composed demeanors, complimenting them and wide-eyed congratulating us, their parents.

I had carpel tunnel release surgery here over a year ago on my left hand. It was awerful. I felt…read moreeverything. From the second they cut into me I felt an explosion of pain that was not manageable for 2 week. I still bad nerve damage between my middle and ring finger a numb burning sensation that will probably never go away, thanks to dr erin miller. I needed the other hand done. I had it done at uw medical center norhwest out patient medical center. Dr Kennedy did an amazing job. After 3 weeks i have more relief in my right than I do in my left hand after a year. If you need this procedure please consider uwmc nw opmc over this place. Uwmc nw opmc is better in every conceivable way.

Heartfelt Thank You to the Emergency Room Team June 11, 2026 - afternoon/evening shift: I am…read morewriting to express my deepest gratitude for the exceptional care I received in your Emergency Department yesterday evening after breaking my ankle. During a very painful and stressful time, I am always astounded by the patience, kindness, and professionalism of the ED staff. I wanted to ensure that each and every individual who assisted me is recognized for their utmost dedication. Please pass along my sincere thanks to: * Front Desk Admission: Shannon and Jen - for their warm and efficient check-in. * Nursing Staff: Mike, Melissa, Baonie, Emily for their incredible compassion and pain management. * Physician Assistant: - Tyler James Ogden for explaining my diagnosis so clearly and follow up for Ortho Surgeon * Radiologist/X-Ray Tech: Tammy- for being so gentle during a painful procedure. * Transport Assistant: Aman- for getting me safely and kindly where I needed to go. You have a phenomenal team, and University of Washington always represents the absolute best of the medical profession. Thank you for everything you do. Sincerely, Candace G.

My husband was admitted to the Montlake ICU on the 6th floor on May 1st, and I want to express my…read moredeepest gratitude to the incredible staff who made his stay more comfortable during such a difficult time. Anthony, Lizzie, Eliana, Molly, and Abigail (PSS at the front desk) -- thank you for your kindness, attentiveness, and for always taking the time to explain everything so clearly to both of us. Your compassion and knowledge truly made a difference, and I'm so grateful for each of you. To the team on Cascade Tower, 6th floor -- Kait, Ian, Ashley, and Assa -- thank you for being so attentive and caring while we were on your unit. A special thank you as well to the charge nurse/supervisor who helped move us to another room to better accommodate our needs. That meant more than you know. Every one of you is doing amazing work, and it does not go unnoticed. I am beyond thankful. Aguilar Family

5 reasons I cannot trust that the UW Medicine Roosevelt Clinic doctors are knowledgeable: Below…read more1)-4) are experiences from two recent, separate annual preventative exams: 1) I told both Dr. Rachel Sorenson and Dr. Laura Liao that I got my period every 2-3 months. They both told me, "Since you are almost 50 (or are 50), you should stop taking birth control pills." Later, when I sent a MyChart request for birth control pills, Dr. Liao reminded me that I should stop taking birth control pills. (I later learned that perimenopausal women can still get pregnant and if they stop their birth control pills, they need alternative contraceptives. Neither doctors told me about this risk.) 2) I asked both Dr. Sorenson and Dr. Liao if I should taper off birth control pills or stop cold turkey. They said I can just stop. I asked if there were any symptoms if I just stopped. They said there were no symptoms. They did not tell me anything about hormone therapy. (I later learned that when three older friends stopped their birth control pills cold turkey, they experienced terrible symptoms like dramatic hair loss that caused balding or severe health complications. When they visited new doctors, they received hormone therapy and their health returned to normal.) 3) For my annual exam, Dr. Sorenson did not touch me at all. She did not put her stethoscope on me or touch my neck or ask me to open my mouth wide. (One friend went to a new doctor and when the doctor felt around my friend's throat, she noticed something odd. The doctor requested tests and learned that her hunch was right: my friend had thyroid cancer.) If you only go to the doctor once a year, a doctor cannot assess your health just by talking to you. 4) Dr. Liao's pap smear took five times longer than a normal one. Imagine how you'd feel if you are lying on the table with your legs spread wide and metal items in your vaginal and three women are staring at your private parts and the doctor can't get the sample she needs and the veteran doctor only says things like, "Take your time" to the attending doctor and says nothing to you. It was a traumatic experience. I completed the UW Medicine survey and heard nothing back to acknowledge my experience. 5) I get a valacyclovir prescription for occasionally cold sore outbreaks. I only recently learned that for each outbreak, I should only take one course of pills which is a total of 4 pills, 2 in the morning and 2 twelve hours later. For years while my primary care physician was at UW Medicine Roosevelt, when I got outbreaks, I would take multiple courses of pills because I would call for refills within that one outbreak. Dr. Sorenson and Dr. Liao and my previous UW Medicine Roosevelt doctors never told me that I should only take one course of pills. Also, whenever I called for multiple refills within one outbreak, none of the UW Medicine Roosevelt doctors told me that I only need one course of pills; they just refilled my prescriptions during those outbreaks so I could take multiple courses of pills within the outbreaks. As a result, for two cold sore outbreaks in 2025, I took 16 pills for one outbreak and 20 pills for the other outbreak (instead of only 4 pills per outbreak!) Regarding above 1) and 2) and 5), Dr. Sorenson and Dr. Liao are newer doctors. But they consulted with a more experienced doctor and apparently that veteran doctor is also uneducated about those matters. I'm taking a risk by writing this review because I work at UW and if this review dissuades people from going to UW Medicine Roosevelt, that financially hurts UW Medicine which is part of UW. And my job at UW depends on UW being financially secure.

Reaching a human through their system to get a referral, or get a prescription refill authorized…read morehas taken multiple attempts and may hours. The hospital's AI system is pathetic! I've been a patient of their clinic for over 20 years, yet reaching a human to get urgent issues taken care of before the end of the year, when my insurance plan is changing, has been unexpectable. I'll probably end up spending thousands of dollars and need to submit extra insurance claims due to their poor service AI / lack of human service.

If I could completely erase my medical record with UW, I would. Before I step foot into my…read moreappointment, my complaint has been dismissed -- over and over and over again. God forbid you're a woman, have autoimmune conditions, have dealt with depression (like everyone else in Seattle), and god forbid you're in pain. After being diagnosed with multiple autoimmune diseases outside the UW system, I was so excited to finally see a rheumatologist who could put all the pieces together and help me manage all my symptoms comprehensively. Instead, I got a cynic. She told me that yes, I'd tested POSITIVE for Sjogren's in the past and yes, it was unusual that I'd just had a salivary gland removed the way Sjogren's patients tend to have, BUT SHE DIDN'T QUITE BELIEVE IT (What????), so she wanted to test me again. The same tests. Again. And true to the tricky behavior of autoimmune markers, they decided to hide that day. (That should be Autoimmune 101). Then she denied the results of my adrenal tests showing a need for steroids, which had absolutely transformed my life for the better. Then, when I said I'd like to move my pain management from a clinic to rheumatology where it belongs, I suddenly became the worst of all things ... a drug seeker. (UW reflexively labels everyone in pain as a drug seeker. There is no such thing as pain, by the way, not even from a torn shoulder or torn plantar plate or the arthritis stemming from those injuries.) I am 53 years old and she asked me if I'd ever tried ADVIL or TYLENOL. What???? You mean the first line of defense? You mean the most obvious place to start? In what world would I come to a doctor asking for help with pain if I hadn't tried everything else? Yes, I had tried those OTCs and so much more. I'd given them to my children, who are almost as old as she is. In a spectacular wrap-up, she actually said, "We don't have time for people like you." I assume she forgot that I, along with all her other patients, pay her very, very well for every minute of her time. I believe UW perpetuates elitism, I believe it perpetuates negative stereotypes about female patients, I believe that if you've ever dealt with depression or anxiety at UW, it's the first thing many UW doctors consider when they "consider" your acute symptoms. A teaching hospital at this level has very serious issues when every patient looks like a problem, not a human being.

Waited over an hour to be seen for a 15 min specialty appointment in December 2022 that was…read morescheduled in June 2022. Then had a return visit in May 2023 that was billed erroneously by the physician so insurance won't cover. They won't answer the phone or MyChart messages to remediate, and UW billing told me to "google how to amend UW medical records." Absolute joke of a clinic--won't be back and don't recommend.

I personally have known UW Medical to have performed great feats of health care…read more Unfortunately UW Dermatology seems to be the red headed step child of the UW medical system. If you desire a routine yet thorough exam for moles, keratosis or psoriasis - you will be much better served at another provider.

This review is for the pediatrics only. We love this faculty and are surprised by the number of bad…read morereviews. I'm so sorry those families had those experiences! I'm adding this review for another experience. My two kids have been coming here since birth on the recommendation of a friend. At this point, I think we've seen all of the doctors and had excellent medical care. My concerns are listened to with kindness, empathy, and understanding. Everything is explained in a respectful way. We've been there for colds, viruses, alllllll the Covid tests during the pandemic, broken bones, pneumonia, mental health concerns, and more complicated problems. There is an in-house xray machine, radiologist, bloodwood, vaccine clinic, and probably more. The front desk staff have been friendly. The lobby and medical rooms are clean and comfortable. The location is easy access and we love grabbing lunch or coffee after a doctor's appointment.

Literally unable to get ahold of anyone here. How do people contact their doctors when needing to…read moreask a question or schedule an appt. Getting a bit frustrated to the point we may switch doctors. Also want to add they recently updated their online portal, but didn't actually notify anyone this was happening. Pretty atrocious service for a doctor's office.

I had my LASEK operation here…read more http://en.wikipedia.org/wiki/LASEK#PRK_versus_LASIK Friendly staff. Personable, ninja-skilled, and non-ego-maniac doctors. Modern diagnostic and assessment technology. Nancy Y. Ross, O.D. http://www.yelp.com/biz/X8Ey0n6LzgMoIknZZ0jHYQ spent a couple of hours giving me an extensive eye evaluation and fully informed me of my treatment options and the differences and risks of PRK, LASIK, and LASEK. Much of the risk in corrective eye surgery comes from inadequate preparation and Dr Ross was much more through than any other experience of patients treated elsewhere that I have spoken. She took nearly two hours with me to make sure that everything was checked and double checked to make sure that everything would come out perfect. Tueng T. Shen, MD, PhD http://www.yelp.com/biz/zf7GULk5IcZRckABROnvwg performed my LASEK operation which was completed in a quick, effective, and (from reading other peoples accounts performed elsewhere) a comfortable way. Dr Shen also called me at home *on a weekend* to check up on me and make sure I was ok. I was dumbfounded. A MD calling me on a weekend of their own free will? Amazing. She even answered my questions and was happy to do so. It is still astonishing to remember and contrary to every other experience with a busy busy doctor I have had in my life. Followup care is taken very seriously. A day after checkup, week after, two weeks after, a month after that, and then every three months for a year is all included in a packaged price.

Here's what you need to know:…read more The doctors and medical staff are first rate. Conservative, thorough, compassionate, and friendly. Everything you'd want when going some where to get your eyes zapped. Dr. Ross and Dr. Shen are the two I've had the most contact with. Dr. Ross is one of the best docs I've ever met, in any specialty. Dr. Shen performed my LASEK surgery, and called me at home that night to see how things were going. Now for the annoying part. The office staff, except for a few bright bulbs, doesn't have their act together. Forgetting to send out information to me, not having forms ready, getting my address wrong repeatedly, etc. Dumb. If you want refractive surgery done by the best, and don't mind possibly having to deal with some annoying admin person, this is the place.

This location has been closed for awhile. It is now moved primarily to the U-village location…read more We have had good support from that crew for more than a decade. Unfortunately our family doctor is leaving to go out of state.

I very much like my doctor Sara Beneviste so far. She's kind and listens well, which is very…read moreimportant in a family doctor / general practitioner. It is pretty easy to get in for an appointment within a week or two. The office staff seems much better than the Magnolia location. I appreciate this very much after years of dealing with their surly and mostly unhelpful staff. Parking kind of sucks. I'm probably just being a wimpy jerk, but I feel like they could be a bit kinder and gentler with children's immunizations. My flu shot was very quick and painless, while I found my small child's to be a violent stab. He was wiggling and such, but holy hell, he already has a huge fear of needles. Keep in mind his last two visits he had shots both times. Their bedside manner with children aside from 12" away jam-it-in of needles is actually very good. Will update as we continue to frequent the clinic.