Ran out of prescription. They said I need to come in for appointment, get checked out. I did. They…read moresaid they would prescribe new prescription for 90 days as well as order me a test kit. My existing prescription is all used up and I took time off from work before Thanksgiving Holiday weekend (pharmacy will be closed) to go to my pharmacy to pick up the prescription. Pharmacy received the order for the test kit but there is no order for renewing the prescription... now I am out and this error will not be responded too until next week. Totally unacceptable service. I'll also now have to take more time off of work some time in future when this PCHS organization can confirm that they actually did submit my prescription renewal to my pharmacy. This incident is deserving of an extremely low grade for my review here."

I'm suing for malpractice. Don't go here. They were ignoring my requests for testing for a private…read morematter that had been treated there and when confronted they claimed I never had treatment. They then said my health issues were from my thyroid and after all my new testing with a new clinic, my thyroid is healthy. Lawsuit incoming and fast.

I have been a patient at OFP for many years and today 11/5/25 marks my first bad unprofessional…read moreexperience with an office staff who answered by the name of Jennifer. Immediately she started off disdained. I asked to be transferred to Dr Caulkin's voicemail but she said she couldn't then I asked to be transferred to his nurse and was told there was no way for her to do that either. It was at her discretion to not transfer me since she knew I was going to make a formal complaint against her. Since when can a patient not have the right to be transferred to their PCP or his nurse not allowed? Jennifer needs to be retrained on how to answer the phone from her workplace and learn to speak with patients kindly and respectfully.

I've been a patient for a few years. now my doctor is out for over a month and the doctor covering-…read morehis daughter - is giving me a run around. I have been fighting a UTI for a month going from my kidneys and back- stones and now find out I have fibroids and adenomyosis in my uterus and she put me on a week of tramadol for pain and discomfort. first time prescribing pain meds from any pcp ever. I requested a refill after the week was up and she is trying to say it's too soon to fill for her personal preference. the medical documentation is there. it's medically necessary. it is not too soon to fill. you just do not want to fill it. so you rather keep me in pain than do your due diligence and then when I said okay then get me in to see someone instead so I can follow up - even tho I was just in last week and have had an urgent ultrasound etc. but then have some resolution for this - they tell me wait until next week !!! talk about unethical medical practices!!!

Hey Folks! If you want your symptoms get disregarded and wanted someone to make you feel it's all…read morein your head or doctors telling you that's It's just anxiety!! Go to NW FAMILY MEDICINE in Bremerton..After telling them my symptoms about how my blood sugar drops especially when I am asleep.I told the doctor how I felt everytime my blood sugar drops and was dis regarded and said everything is normal and didn't see no Problem at all.I feel like I was just making things up and it's all in my head.They have student doctors seeing you plus you don't get the same doctors and they just practice on your health.Stay away from this place!! Inconsistent plus they like cancelling your appointment in short noticed..I would not recommend if you want to live longer..

I currently am a patient of Dr. Adam Voelkers and I have nothing but wonderful things to say about…read morehim. He always listens to what I have to say, gives me amazing advice on how to handle any medicine issue I've brought to him. He is very knowledgeable but doesn't talk down to you or make you feel stupid if you don't know something. I've had some awful experiences with previous doctors in the area and Dr. Voelkers is by far the best around. Also, his staff that works with him are just as great. Polite, courteous, and nothing but professional. If you're looking to switch providers I would HIGHLY recommend looking into switching over to here! Thank you for going above and beyond with your customer service, it really speaks volumes.

Dr. Sharman and his crew are all excellent. We have always received excellent care. The nurses…read moreMA'S, Lab techs, receptionist, office manager and scribe are all very friendly and very helpful with any needs we may have. Everyone is always so friendly and we are able to be as serious as we need to be or jokingly fun when the need arises. They all treat us as family and not as just a number that comes through the door. Each of them will take as much time as is needed for a visit. We never feel rushed.​

New patient intake plus one other appointment. Thrilled with the staff and the care. Been looking…read morefor a doctor who cared for almost a year.

Our family has been coming to Dr. Caulkin for many years and have always been taken care of in a…read morevery professional manner. The entire staff and other doctors that work out of this office have also done a great job at filling in for Dr. Caulkin when he is called up to the hospital for an emergency or delivery. I would definitely recommend this office if you are looking for a great family practice doctor.

I recently was diagnosed with a atrial fibrillation by Dr. Caulkins. He sent me to the Mayo Clinic…read morein Phoenix for testing and meeting with a cardiologist. The Mayo Clinic testing was great as expected. I met with two cardiologists and both were difficult to understand (english language deficiency) ... in fact one was so bad I had no clue what he was saying. They were also suggesting surgery even though the frequency of occurrence with me in infrequent and lasts only minutes, not hours. After that experience and upon reviewing the results with Dr. Caulkins, I realized that he is way more expert in the medical details of atrial fibrillation than the Mayo doctors.

Dr. Amy Anderson is the best primary care provider I have ever had. She is patient, attentive,…read moreefficient, and detail oriented. She spent quality time with my husband and me, and swiftly addressed our concerns. I really felt like I was empowered to heal and become a better version of myself. The clinic is clean and peaceful with a relaxed vibe. Supplements are available for purchase at a true discount. Telephone appointments are also available. The only drawback (a huge one) is that they do not bill insurance. You will need to submit the super bill yourself for reimbursement. However, Dr. Anderson's expertise is worth the inconvenience.

From the moment you call for an appointment until you walk out having received the best healthcare…read moreand attention. THEY ARE ALL AWESOME!

Dr. Karen Miller is the best. She keeps up on everything and is kind, gentle, ans a wonderful…read morephysician. If you become ill and need to see her today or tomorrow, she will fit you in. Sometimes you may have a wait a few minutes because she is taking care of someone who called for an immediate appointment or a patient needs more time than was scheduled. Just remember, she will do the same for you. Dr. Miller is moving to a new office in Kingston, that is a 30 mile drive from my home, but I am happy to drive 30 miles to see Dr. Miller. She is the best physician that I have ever had and I will be 70 in December.

So here's the thing...I've not ever seen this doctor. Why am I writing a Yelp review, you ask?…read moreBecause of the utter incompetence I experienced trying to book an appointment at her office FOR OVER A MONTH. I was referred to Dr Miller from my OBGYN who is outstanding and amazing. I've been looking for a Primary Care Physician for a while now, and figured I would give her a try. As a matter of fact, she's listed as a preferred provider on my insurance site so I thought "Perfect! She takes my insurance!" July 12 I make my first call to the office to schedule an initial appointment as a new patient. The receptionist takes my name and information, says Dr. Miller has to approve me as a patient before I am seen in her office, and oh, is my insurance through my employer? I explain yes it is, and Ok, that seems a little odd that the Dr has to "approve me" as a patient, but ok. She says they will call me tomorrow. July 13 No call to me from Dr Miller's office. July 14 I call the office back to ask if Dr. Miller has reviewed my inquiry and I am told it's on her desk, but they have been busy so she can't look yet. Ok, that's fine. They will call me on Monday, and oh, is my insurance through my employer? This question being asked again set off a red flag, but I answer yes of course, and I inquire why Dr. Miller has to approve me as a patient. I am told that she reviews my medical history because many patients are simply pill seeking and they would not approve that. I laughed because that's not the case for me, I'm looking for a general check up/annual blood work and we hang up. July 17 No call to me from Dr Miller's office. July 18 No call to me from Dr Miller's office. July 19 I call back and explain that I called a week ago and asked if they needed more information, and was I going to be approved as a patient? Receptionist tells me that the Dr has not reviewed my file yet but she has it and that I should get a call back tomorrow. Ok. July 20 No call to me from Dr Miller's office. July 21 I call back and ask if Dr. MIller has reviewed my case, and why didn't I receive a call as promised? I am given the reason that they are still very busy and will call me when Dr Miller reviews my case. I ask why it's taking so long and I am given the reason that because it's a private practice, they need to screen and can't make an appointment until Dr. Miller reviews my file. I indicate mild frustration that it's been over a week trying to schedule an appointment and am told this is standard procedure. I am to wait for a phone call from Dr. Miller's office. Ok. July 22 - July 27 No call to me from Dr Miller's office. July 28 I go on line and try to schedule an appointment via Dr. Miller's website. No Joy. July 28, I place another call to Dr Millers office. According to the receptionist they have no idea why Dr. Miller has not reviewed my case, and oh, is my insurance through my employer? I refrain from banging my head on my desk, and try to remain as polite as possible and say yes, it is through my employer. I am instructed to wait for a call on Monday, July 31. July 31 No call to me from Dr Miller's office. (surprise surprise) Aug 1 No call to me from Dr Miller's office. Aug 2 No call to me from Dr Miller's office. Aug 3-7 I go out of town, still no call to me from Dr Miller's office. Aug 8 No call to me from Dr Miller's office. Aug 9 No call to me from Dr Miller's office. Aug 10 No call to me from Dr Miller's office so I am frustrated. I make ANOTHER call to Dr Miller's office. I speak to the same receptionist I have spoken to every time and explain my situation. She tells me Dr Miller is now on Vacation and won't be back until the 14th of August. (WHAT?) And that she has not reviewed my case yet. (WHAT?!) However she took patient reviews on vacation and I should hear a call back soon, and oh, by the way, is my insurance through my employer? My blood pressure went through the roof. I calmly but with an edge in my voice explained that I have been trying to get an appointment for blood work for A FREAKING MONTH and this is a terrible customer service experience for a DOCTORS OFFICE. The receptionist made little to no attempt to deal with my upset demeanor and continued to make excuses as to why I was denied an appointment. She showed no empathy, no caring, or any sort of human understanding of my frustration. She said I still had to wait for Dr Miller to get back from vacation, call me, and ONLY THEN could I make an appointment to see her for blood work and a check up. I am so done. Never in my life have I ever had this much trouble trying to get ONE SINGLE APPOINTMENT for a check up at a doctor's office. If you value your health, your time, and your blood pressure, avoid these people like the plague. The utter lack of competence is stunning. Oh, and I still have no appointment or a phone call from Dr. Miller. Shocking, I know.

This is for the Silverdale clinic. I will be filing a complaint with the Washington State ethics…read moreboard. What I thought was a nurse practitioner was actually a naturopath from a rather notorious online college. This woman can and probably will kill somebody. Furthermore, as a practicing Christian, I regard these beliefs as a kind of witchcraft. These people believe in vibrations and essences. I was told that going on fasts causes a condition called "stasis." This is apparently a religious belief they have, but my religion believes fasting has both physical and spiritual benefits. I was told to do HIIT with heavy weights. I have had an Ehlers-Danlos diagnosis since my teens. This will put me in the hospital. I tried to talk about a new medication, a drug called Rhapsido that is a blood thinner. I don't even think they added it to my chart. I guess we can only talk about vibrations and witch herbs. I feel strongly that naturopaths should NEVER be an option at these clinics, but if they must be there, ALL patients should be immediately warned so they can make rational decisions that work for them.

if I could get half a a star I would. this is now the third appointment where they are unreasonably…read morelate

Lately a disappointment. If you need to schedule an impromptu, urgent appointment (with in a couple…read moreof days)...good luck with that. We have tried calling her every day to see if a slot has opened up to no avail and have been instructed to go to an emergency room or urgent care center if it is truly that serious by the medical assistant who answers the phone (!). Also, she works only 3 days a week and one of those days is usually a half day. My old family doctor in Illinois worked 5 days a week, was a mother of a newborn, and a toddler, managed (somehow) to fit an appointment with my elderly father within 24 hours and visit him when he would have to be hospitalized...and if she couldn't do it her partner would cover...who was also an awesome doc, now that I think about it. Needless to say we are looking for a new doctor that can help us when an emergency arises. It has been a rough two weeks and my wife urgently needs some attention.

I have been a patient of Dr. Fiala's for a few years now and would highly recommend her. With some…read moreother doctors I have felt like they are in a hurry to get to the next appointment but Dr. Fiala has never made my appointments feel rushed and seems to really listen to my concerns. When I have needed an appointment at the last minute, it is rare that they can't fit me in withing a day or 2. Also, being a "self-pay" patient, I find her to be very affordable for my general health care. I have had a few issues concerning billing and communication but they have always been addressed promptly and politely. It may be a medical practice but I understand that it is also a business and there will occasionally be employees who are not as polite or possess great customer service skills. A polite letter or email directly to Dr. Fiala citing these concerns has always resulted in a positive response. If you are in the West Seattle area and are looking for a caring doctor in your neighborhood so you can avoid the frustration of I-5 traffic, give Dr. Fiala a call.

I was a patient at Olympic Internal Medicine for approximately 12 years. During that time, I was…read moregenerally very happy with the care I received. Unfortunately, my experience over the last few years changed my opinion of the practice. A few years ago, the clinic switched to a membership model that required patients to pay approximately $300 per year just to remain a patient. That decision created a major issue with my Blue Cross Blue Shield insurance, which would no longer work with the clinic under that arrangement. As a result, I was forced to change my health insurance just so I could continue seeing my primary care physician after more than a decade as a patient. Even after paying the annual membership fee, I only saw my doctor once or twice a year for routine checkups. Paying hundreds of dollars every year simply for the privilege of remaining a patient never made sense to me. The final straw was how my billing was handled. The clinic stopped collecting my approximately $40 copay at the time of each visit and instead mailed me a bill afterward. I admit that I should have paid those bills when I received them. That's on me. However, according to the letter I received from the clinic, they had become frustrated that they had to call me to collect payment for these balances. From my perspective, it was confusing because these were small balances that could have easily been collected while I was standing at the front desk, as many medical offices routinely do. It seems like collecting the copay during the visit would have been easier and less expensive than mailing statements and making collection calls. I'm not sure why this became such a significant issue when it could have been avoided by simply collecting the payment at check-in or check-out. Instead of working with me to resolve the issue after 12 years as a loyal patient, the clinic chose to terminate our relationship. That was extremely disappointing. I have since learned that the practice was sold. Looking back, the move to a mandatory membership model felt like the practice became more focused on revenue than on maintaining long-term relationships with established patients. Whether or not that was the intention, that's certainly how it felt as someone who had been a loyal patient for over a decade. I hope other patients carefully consider whether paying an annual membership fee is worthwhile, especially if they only need routine preventive care. I also hope Washington continues to monitor concierge-style medical practices to ensure they remain transparent and patient-focused. After 12 years, I expected better communication, more flexibility, and a greater appreciation for patient loyalty.

I was a longtime patient at UW medical clinics and was sad to find no UW facilities in Kitsap…read moreCounty where we recently relocated. After a terrible experience at another facility I called UW for a reference and Doctor Gross was recommended. After a year as a patient they abruptly changed their policies. As explained in phone call I got 2 weeks before my blood work appointment. Now on top of copay out of pocket there is a yearly charge of $250 broken into monthly payments. And I was almost 3 months behind and would need to pay up to date to be seen. Never received paperwork, email etc. My insurance did not cover office visits as Dr Gross was out of network so I had to pay $200+ out of pocket.... Now add on $250. I can't afford it so asked for a reference, (just like I got from UW) the office called and said there are no primary care providers available in the area. I will go elsewhere as they obviously don't need me I needed them.