I love Napa and they have some top notch auto parts and usually have great sales. However this Napa…read moreis the absolute worst. They are so unorganized. I ordered 15 oil filters during their filter sale, they weren't in stock so they ordered them. They never called me when they arrived, when I went up there they didn't have a record of my purchase, I did end up getting my stuff fortunately. Most recently I bought a Napa branded 5 quart oil bottle. It tipped sideways in my trunk and about 3 quarts of the oil spilled out of an unopened bottle which is supposed to be sealed. I didn't ask them for a refund or to clean my car but only to swap out the damaged bottle for a new bottle of oil. The lady was super rude and refused to help me at all. I didn't want to argue so I just left. I contacted corporate and we'll see if anything happens. I will go to a different Napa store from now on.

I'm a 64 year old widow who is unable to do everything by myself. I entered this store to get a…read morepart and/or advice on how to get my battery working. The owner of this store acted as if my problem were bothering him and taking time away that his employees could be helping others. He actually walked away from me. I asked another employee a question and the owner walked by saying, "Well, it doesn't matter one way or another cuz we're not gonna do it". I left. I went to O'Reilly's and got all the help I needed.

Horrible customer service. When you walk in, it seems as if you are bothering the staff. Don't ask…read morequestions because you will receive smart-mouthed remarks like you are stupid. I was told to come back and speak to a manager, only to go back and be told she wouldn't be back for two days and I had "already been told that once." Literally the worst experience I've ever had in a store.

Customer service is non existent. Workers act like you're bothering them. Online orders are not…read moreprocessed in a timely manner. This explains why they didn't have any customers in the store. I will avoid this place at all cost.

If you want to be ripped off and let them not cover what they tell you they will cover, this is the…read moreplace to buy a car. I purchased a 2015 F250 super duty truck and they would never replace the passenger side door panel or the back door panels but gave me a driver side door panel and I complained about this issue for years, no one would do anything. No one will call you back and no one would get it completed under warranty. I complained about this issue for year while my warranty was in place.

Purchased a 2021 Yukon Denali in May of 2022. On the 2 hour drive home, the check engine light came…read moreon. I took the vehicle to an authorized GM dealer where they discovered low coolant and oil levels. The issue was corrected, but in less than a month the levels were back down. The deal determined that there must be a coolant leak and that GM would need to authorize repairs, but before doing this they requested a coolant consumption test. After conducting the test we discovered that the vehicle had a complete engine rebuild at roughly 4-5K miles and was poorly repaired resulting in coolant leaking into the oil. Additionally, parts were missing - a flywheel cover and heat shield. Basically the car was a lemon, sold at full price by Hutchinson Ford (there's also a Hutchinson GMC). This has to be the most shady dealership ever. I'm now working directly with GM and a legal team to figure out what action can be taken to get the vehicle repaired. Ultimately, GM never should have put the car back on the road without proper inspection and Hutchinson Ford's own mechanics should be fired for missing basic stuff in their own Blue Certified inspection (which ain't crap).

We broke down due to a dead battery and they got us in and changed us right away. Seriously saved…read moreus! Everyone else in the area was saying they couldn't get us in for a week. We are back on the road now! Thank you!

Wish I didn't have to give a star. Nail in our tire and they wouldn't even consider plugging…read more Seemed inconvenienced that we stopped, rude upon arrival. Do yourself a favor and skip getting service here- go to Mid Georgia Service.