My husband took his hand me down triathlon bike to Columbus to be tuned up, they basically said it…read morewasn't worth their time to fix and to just buy a new one (~$1,000). A year later we took it to the Bike Doctor and they were so helpful, especially since we don't know too much about bikes. He quoted us what he charged us, and it was fixed when they said it would be done. They were completely upfront about what exactly needed to be done to it and we didn't fee taken advantage of one bit! Highly recommend, they're upfront and honest guys!

I took my bike in two Saturdays back to have it looked at a week before we went on vacation. I…read moreexplained to Jake that I was hoping to take it with me. Long story short, I lost track of time, and didn't call until the day before we left on vacation. He explained that they were super busy, and I understood, but reminded him politely that I was going on vacation, and I'd appreciate a quick look. He called back 2 hours later, and said it was fixed. It was a simple repair for him, a chain replacement and derailleur adjustment. I was super happy it wasn't anything major, and they got to squeeze me in and I took my bike on vacation with me. When I went back in, Jake was very nice and professional about everything. I would recommend them to anyone needing their bicycle looked at.

Quick fix for a broken pedal! Got us back on the trail in 20 minutes. I happened to see two…read morelocations and both seemed to be well stocked with helpful staff

I had maintenance work done on my bicycle last year. Priced good for the work…read more I recommend this company for maintenance, purchasing bike or any other item they sell.

Heritage Cycles has helped me with multiple bikes that I own. The shop workers really go above and…read morebeyond and I am grateful they have helped me re-gain interest in cycling. The repair costs are right on target and I always feel comfortable supporting our local bike shop! Keep up the fantastic work and GOD SPEED on everyone's bike adventures! Much respect! Justin

Very friendly atmosphere, and they share their knowledge. If I could classify them, I'd say they…read morewere "bike people." One guy even told me about a get together that was in Xenia next week, mostly for recumbents, , when I mentioned I had a few recumbents. Their shop is right in the middle of the place. They look like they do good work.

Each time I stopped to casually look at bikes I received good service. Eventually I bought an…read moreE-bike and all 3 employees I worked with made me feel confident I was making a wise choice. Would buy from them again.

Not the best experience in the world. Decent selection and prices were okay on some items. Lots of…read morebikes. The problem is the inattentive staff who really don't care if you buy anything or not. We walked in and were basically ignored by all staff. Too busy on their phones and just standing around shooting the breeze. Felt awkward as soon as we entered because of this. Tried to strike up a conversation with one of the staff but was just meh. Was going to buy a suspension fork, crankshaft, and whatever else I could for my new bike build but we just left because it didn't feel like our business mattered. As much as I'd prefer to support a local business, I need that business to care just as much about me and its own business as I do. Sadly, I doubt we'll go back. No real reason to drive 25 to 30 minutes to be ignored. I can get the same level of customer service online since it was hands off, impersonal, and cold. Sad to have to leave such a bleak review because I was hoping to build a relationship with a bike shop near my new hometown.

Super great guys! Stopped in as I headed south for the Dirty Water 500k. I just needed something…read moresmall, they were quick to help. They had a very nice selection of bikes that would fit any level and type of type of rider, beginner to elite. I often go by on my way down to the Hocking Hills, so I will be back.

Bought a new bike there, rode it 80 miles and got a flat. Took back into shop for repairs; $30 on…read morea new tube . Newby techs didn't put on completely/completely. No ride day in the future.. this is not the first time repairs did not meet expectations. Want to support, but service will not allow me.

Lily was a great salesperson and very helpful! I wanted a particular saddlebag added to the bike…read moreand it did not fit. Kevin, in service spent alot of extra time and effort to find a way to make it fit. They all went over and above with a relaxed family environment. I live in Dayton - but drove here to buy my E-bike from them!

Went in with a tire on my vintage bike that was leaking air and they were able to get me fixed up…read morequickly and gave my bike a complete check and tune up! They explained the problem in thorough detail so I knew exactly what the issue was. Shout out to Joe for great service and work ethic. The rest of the team were also super friendly and made sure my bike was in good shape before I left. Prices were very reasonable as well. Happy I found out about this family owned shop and will be back for any of my bike maintenance needs!

Very unprofessional, dropped off a rim to get fixed. They had it for a week and it wasn't fixed…read more Would definitely go somewhere else

We bought 2 E-bikes and an e-bike rack for our SUV from Rusty Spokes last summer. We love the…read morebikes but loved the service of the store most of all! Not only did they assemble the bikes for us, (which is not a service people get when they order directly from an online retailer, it just comes in a box to your home, and I hate, no, despise, putting things together) but they also assembled and put the carrier and bikes on our car and explained how to use the fancy bike rack we bought, which was well worth the price! (thank you Scott!). We also had Nick (the talented owner) rebuild a beloved 1990 Trek bicycle my husband has owned 34 years. We couldn't believe it was the same bike! He also surprised us by adding my husband's college alumni (USNA) colors onto the bike! Very happy with our purchases and our rebuild was unbelievable!!!! also adding a bike sign and bike table they made at the store that we saw while in there! They are a talented group in there, more than just a bike shop!