Always travel from this station when taking bart and it's a quick bus trip from downtown San Jose…read moreand where I live. The hours need to be posted outside the gate area not just on the agent window.

This station is clean and well maintained. It is not really close to anything else by walking…read moredistance, but I suppose the nearby bus stations can get you where you need to go. There are plenty of bright lights when night falls.

They were so helpful over the phone and answered all my questions and concerns about their services…read morethey offer

I just wanna say I am so disappointed in VTA and the service and how are you treated by customer…read moreservice and VTA bus drivers? I will admit there are some really great bus drivers but overall I've been dealing with nonstop, disrespect harassment in bowling and so much more. It was already hell enough with the strike going on for people that needed to take the bus to work to school to home wherever they needed to go, but the fact that bus drivers are still giving problems to customers is unacceptable. I am very disgusted by VTA how they are running things. And they need to start working with Google cause Google is using VTA on Google maps and they need to work with them to get it correct it's not fair to customers and it's not the responsibility to making sure they can get the correct information doesn't matter what app they're using. The app is using BTA for buses and trains PTA needs to communicate with this company to make sure everything's correct I am so tired of waiting for buses being being late or no-show and there's no update on it. I've waited in the rain before for an hour. I've waited in a super hot heat before in it for an hour and no update and it's been canceled. VTA needs to get their business together. I want to say thank you for all the VTA people that actually do care and are respectful, but that's very few of them. And honestly everything I've been through with VTA I deserve a free bus pass for a while this is unacceptable

Bus 3412, Route 44, Northbound Sat. at 10:30am: This might…read morebe the newest smelling bus ever!! No dust, no dirt, no grime, no litter. Except for a circular liquid stain on one of the rear seats. So, if you jump into a hella-new smelling bus, see if there is that cresent-shaped stain on the rear seat which looks like a tattoo from that Dungeons and Dragons movie. . .

I moved here a couple months ago and don't have a car yet so I often rely on the VTA on the…read moreweekends. So far there's a consistent 4 in 10 chance that the bus just never shows up despite Transit and Maps saying it did. The other times the bus either shows up early or 10-15 min late. The VTA has probably wasted hours of my time at this point. Honestly my biggest gripe is that if there ISN'T a bus, don't report that there is! I've had several occasions where I just call an Uber after half an hour of waiting or just walk for 1-2 hours to get home. I thought the public transit was terrible in my old city, but my experiences with the VTA have taught me that there is ALWAYS a lower low that the VTA strives hard to reach.

I booked the trip from San Diego to San Jose, with a transit in Los Angeles for my dad. He knew a…read morelittle bit of English. On the first trip, they scanned the QR code easily, but when I transited in Los Angeles. The code did not work, and I tried to explain to them what we should do. They told me no more trips until the next day. The bus driver said bad words to my dad in Vietnamese. I tried to call customer service to ask for a solution to that problem. They said they can not do anything for me. They only give me the voucher to use for the next time. Unbelievable, really the worst service, their fault, but they don't have any responsibility for that. They left the guest in Los Angeles and don't have any solution to support them. I have to change my plan and everything to help my dad go back home.

Horrible service, not reliable and no accountability!!!! The…read moredriver arrives late or leaves early and the company keeps your money, don't waste your money.

What now some VTA buses have their own Yelp pages? Back in my high school and De Anza days the 25…read moreline was the best line to see my friends or take a connecting bus. Now this line has gone down in quality for awhile. From what I remember sooner I had to wait longer for a bus to arrive. The last time I took it was in 2018 after a Yelp event and it was cool to see the bus faster near the 5 roads neighborhood (Senter, Story, White, King and Tully roads). The bus drivers on this route are really outgoing and will talk with you. They are experienced too. If you live in Willow Glen this bus does a good job of connecting you with the rest if San Jose. Warning: be aware of your surroundings because some parts of the line are tough to ride through as well as wait for a bus at.

I'm a huge fan of the VTA Bus system here in San Jose. Compared to the CCTA in Walnut Creek, and…read moreMuni in SF these buses are aces. Regularly on time the 25 is one of the better bus routes in the area. It hits Deanza, three light rail stations and a Caltrain station and goes right past the heart of Willow Glen. Whats not to love? The VTA buses are usually clean, well kept (especially compared to Muni) and the drivers are fairly friendly. I love the 25 because it gets me almost anywhere I need to go and it does so on time with a minimum of fuss. That's awesome. Yay Bus 25!

Came here a few times for my inlaws' senior passes. Security guards and support personnel were very…read morefriendly, professional, and knowledgeable with what they do.

A Call for Genuine Transportation Solutions…read more It's astonishing to witness the blatant disregard for implementing an efficient route to & from south county. These areas remain starkly neglected, despite persistent appeals for more expedient transportation options. The proposed system, which serves a few bus stops -- 1 in Gilroy, 1 in Morgan Hill, & potentially another in South San Jose--would connect a lot quicker to Diridon Station, but the current system, with several bus stops along Monterey Rd without ever going in the freeway, fails to quickly connect to Diridon Station for Caltrain. This oversight particularly affects those living just south of the Caltrain service cutoff during off-peak hours. Moreover, the notion of a separate route connecting to the North San Jose/Berryessa BART Station remains a distant dream. The insistence that the Rapid 568 is sufficient simply because it bears the label "rapid" is both misleading & disheartening. Residents of Morgan Hill & Gilroy have expressed that these services are far too slow, which takes over 2 times or even 3 or 4 times as long as a car ride. The reality is stark: driving from Morgan Hill to Diridon Station takes around 25 minutes, while the so-called "Rapid 568" drags on for over 50 minutes. One could just as easily rename it the "Less Slow 568." The route's failure to utilize the freeway for faster transit is baffling. The bus company even sometimes has the buses to say "Spare The Air", & to encourage people to take the bus instead of driving, which comes at the expense of their sleep time if they choose to use it for work purposes, all by which they won't if they have the ability & means to get a car. And despite the bus company encouraging people to take public transportation, most of those working in the corporate or headquarters level of the VTA bus company drive to & from work & don't do their part, highlighting a major hypocrisy among them! Is it too much to ask for a direct bus route that connects Gilroy to Diridon Station with minimal stops near the freeway? The alternatives are hardly feasible. For those considering rideshare options like Lyft or Uber, the financial burden is staggering--always over $30 or even often over $40 for a one-way trip, not to mention the expectation of tipping the driver. This scenario is not sustainable for daily commutes, especially for those in Morgan Hill or Gilroy who lack access to a car. A former VTA employee I spoke with expressed dismay at the apparent apathy within route management. He remarked that many of the staff seem to go to work just for a paycheck, a troubling indictment of a system that should prioritize the needs of its community. Imagine the transformation that could occur if these decision-makers were to relocate to Morgan Hill or Gilroy & rely on public transportation for their daily commutes. Their perspective would undoubtedly shift, catalyzing much-needed improvements in service. Unfortunately, the prevailing reality is that public transportation is not serving the people effectively. While there may be lofty goals to encourage a shift away from personal vehicles, such aspirations falter when faced with the prospect of sacrificing over 1 hour of commuting time for a 1 way trip, which means well over 2 hours in total daily commute when going to work only to much of San Jose & especially Santa Clara, especially if it means sacrificing almost half of normal sleep time just to take public transportation. This isn't merely conjecture; it's a palpable truth that drives individuals back to their cars, seeking convenience over inconvenience. The cycle is self-perpetuating. As more individuals opt for personal vehicles due to the inefficiencies of public transport, the ridership declines, leading to dwindling revenue for the very services that should be thriving. When I finally buy my own car, I won't miss public transportation in the slightest. I will relish the freedom it provides, & I can only predict that my experience will mirror that of countless others who find themselves in the same position. Ultimately, the message is clear: you reap what you sow. If public transportation continues on this path of neglect & inefficiency, it risks becoming obsolete. Change won't come from mere wishful thinking; it must be driven by the voices of those who demand better. Only through active engagement & persistent requests & having the city or county to put more serious people who won't be spending tax money unwisely but rather wisely to put more efficient route to work can we hope to create a transportation system that truly serves its community.

New job, new commute, and a new routine of spending 2.5 hours on 880 every workday. The job is…read moregreat, but the commute sucks. As another reviewer noted, it's not like this review will have any impact whatsoever on the experience that is 880, but since a Yelp page exists for this entity (I love you, Yelp), I may as well pitch in my $0.02, since I will now be spending the equivalent of 26 full days each year on this roadway. So, a few things about 880.... There is a FasTrak express lane that you can utilize if you want to be gouged with absolutely insane 'tolls', regardless of the fact that we already pay for these roadways with our tax dollars. The 'tolls' fluctuate constantly based on traffic. I've seen them as high as $15 - to travel in the express lane for stretches of less than 10 miles. It's positively criminal. Unless I am really in a pinch time-wise, I will not use the express lane, and would go broke if I used it daily. The 'tolls' are in effect all day, until 8pm I believe. The traffic congestion on this freeway is awful. At all hours. In both directions. It rivals the 405 in Southern California, which is basically a parking lot. I know it's not the freeway's fault the Bay Area is grossly overcrowded, but the fact remains that the traffic nightmares are a direct consequence of there simply being way too many people in the area. Next thing about 880 is that there are consistently a ton of big rigs all over the road - by far more than any other freeway I've traveled on. The obvious size difference between passenger vehicles and big rigs, along with the limited visibility the trucks create, inherently increases the risk of traveling on this roadway. Needless to say, drive with the utmost caution, leave plenty of room between your and other vehicles, and give yourself ample time to get to your destination. Ok, now for the positives, if you want to call them that.... First, the road is in fairly decent condition, by California standards anyway, despite the incredible wear-and-tear it takes each day. Second, and I can't believe I'm saying this, but so far, my fellow commuters have been, for the most part.... respectful. I have seen virtually no road raging. Perhaps it is because we are severely limited in how fast we can move along, but whatever the reason, I'll take it. Perhaps we're all just trauma-bonding. So, again, please drive carefully and respectfully, y'all, on 880, and in general. Let's do our best to make commuting as bearable as possible. Happy travels!

Lets talk about I-880 also know as Satan's drive way to Hell, whether you are going North or South,…read morethe destination is always the same and you have to travel through hell to get there. I'm pretty sure AC/DC's "Highway to Hell" is about 880. Thanks Andrea for that. Way back in the day up by Oakland I called it the roller coaster since it was not level at all. Seriously take your motion sickness drugs. Well then mama GOD and Mother Nature agreed, and the Loma Preita earthquake took care of it in '89. So present day, no roller coaster but the traffic is horrendous all times of the day in both directions, weekdays and weekends. The express lanes help some but during commute times will break the bank with the fees. Where does this money go???? Nobody wants to know. Back in the day when I worked for Intel this was my commute a couple time a month even though I was based out of Folsom. Even now, done being a corporarate drone, I still travel the 880 to places south for non-work fun. In the morning you can be sure heading south it will jam up just before the 238. To this day I have no idea why. Frequently I would jump to side streets to get around backups. Not sure I ever saved time by doing this but way better than just taking it. The more I think about this I realize there may not be a fix for this. It would be great if all the people in the north took the jobs of people coming up from the south and the people in the south took the jobs of people traveling from the north. Maybe if I had the data I could program something like that to equalize this nightmare called I-880. My partner just started this commute and her stories are worse than any of my experiences. If I could gove it a 0 star or better multiple minus stars I would.

The bus driver on Route 27 in Los Gatos at 10:30 in the morning was awesome! He could tell I was…read moretrying to catch his bus & he actually waited for me! He was definitely patient & friendly. Thanks for hiring such a nice person!

drivers do not care if they pass a stop early. plan one extra hour regardless of what the schedule…read moresays. also very randomly very late so just don't trust the schedule

The first rule of naming transit stations is that the name should be simple. That means no slashes…read more Choose the name that's the most important or that is most different from other local station names. This station has a triply unfortunate name because (a) it has that slash, (b) "Metro" is an awful name for a metro station, because it sounds like the kind of station rather than the station itself, and (c) one would assume that it's possible to access the airport directly from a station with "Airport" in its name, but one would be incorrect, because in order to reach the airport, one has to take a VTA bus (line 60) from here. Wow, so that name is awful. How about the station itself? It's OK. Like most VTA stations, it feels too small and like it's in the middle of nowhere. Again, a station with the words "Metro" and "Airport" in its name feels like it should be right in the middle of all the urban action, but this station manages to make the surrounding area feel like an industrial wasteland even though most of San José (including its pathetic downtown) is decidedly suburban. I told Dan and Jorge that there would be parking near this station, but they assured me there wouldn't be. Lo and behold, when we came back here and had to get a ride because we hadn't parked, I spied three parking spots on one street within a block of the station. The bigger question is why I continue to allow a resident of Santa Clara and San José, respectively, to tell me, a resident of San Francisco, how difficult parking in a given area is. Jorge has never lived in San Francisco, but Dan has; he should know better. Difficult means there's absolutely no street parking within a mile, maybe a mile-and-a-half. I'm sure I would have been able to find a legal parking spot before we went to the concert.

This is the 6th time I have used the bus to get to and from the airport…read more It comes frequently, is clean, free. Mornings - I like. Driver always seems to be in good mood. This morning was no exception. Really nice, friendly individual. Evenings - I am less a fan of. The drivers seem short, unfriendly. Once the bus left without me - even with me standing right in front of door. So I will avoid nights going forward.... But mornings are excellent =)

Pretty decent downtown station. it has two parts and surrounds Fountain Alley. you can view some…read morenice colorful murals from where you sit on the bench on the Third Street side. on the Second Street side it is easy access to Chase,VTA offices,bagel shop, and more. the downside is people smoking on the platform, but not all the time. you can take several bus lines from this station including 68.