They were so helpful over the phone and answered all my questions and concerns about their services they offer

I just wanna say I am so disappointed in VTA and the service and how are you treated by customer service and VTA bus drivers? I will admit there are some really great bus drivers but overall I've been dealing with nonstop, disrespect harassment in bowling and so much more. It was already hell enough with the strike going on for people that needed to take the bus to work to school to home wherever they needed to go, but the fact that bus drivers are still giving problems to customers is unacceptable. I am very disgusted by VTA how they are running things. And they need to start working with Google cause Google is using VTA on Google maps and they need to work with them to get it correct it's not fair to customers and it's not the responsibility to making sure they can get the correct information doesn't matter what app they're using. The app is using BTA for buses and trains PTA needs to communicate with this company to make sure everything's correct I am so tired of waiting for buses being being late or no-show and there's no update on it. I've waited in the rain before for an hour. I've waited in a super hot heat before in it for an hour and no update and it's been canceled. VTA needs to get their business together. I want to say thank you for all the VTA people that actually do care and are respectful, but that's very few of them. And honestly everything I've been through with VTA I deserve a free bus pass for a while this is unacceptable read more

RTC Regional Transporation Connection I have been very surprise of the application process to renewal your clipper card is very easy, and fast turn around. As the payment fee to renew card is normally of a $3.00 charge but I was able to receive a waive on this payment for renewal of card. I had priorly used VTA Bus Transporation years ago when I didn't have a vehicle and then I was able to provide receive get my own personal transporation had no other needs to use the bus anymore. As now just fairy recently I had started using VTA public Transporation bus routes again on when needing a lift to local near by places. I suppose getting remailer with routes and of placing less mileage on vehicle is ideal for maintenance of vehicles conditions. Helpful. City is coming around frequently to spray down the bus stop waiting areas for safe clean space for riders to sit and wait for ride to wherever to the need in route. Buses I'm very surprise have been really well maintained keeping you cool when the hot sun is out with AC inside or as well keeping you warm when it's cold raining out with heater to keep you warm. Drivers are attentive so far and helpful to advise you on routes to take if you are unsure as they are very helpful to other riders that are non accessible needing ramp to get onto bus and safety buckle belts for strap on. Thanks so much to VTA staff for maintenance maintain of serving for riders. -Christina read more

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My first time at VTA customer service center and everyone was so friendly and helpful! Paul was so helpful and patience. He answered all my questions and helped me figure out the best option for public transportation. Customer service staff over the phone has also been very friendly and helpful! read more

Using VTA off and on for the last couple of years I was in a hurry to a really important appointment and I realised I lost my keys. Agh! I immediately traced my steps all the way to the last bus stop. I went to the bus in the opposite direction and got an answer from a VTA employee. I called vta customer service the same week and went to VTA customer service center got my keys after providing a code and singing paperwork and proving I was in fact Mr. Ivan Sanchez. Herrup. Thank you VTA you made my month and you're the absolute best. Enso#32 +a- Parking is just real cramped. Bike racks. Straightforward service. I'm so happy I found my keys, they really care here and I hope our transit gets better for everyone. WE DESERVE IT. :0') _Adjust your moral compass, so I can love you. SMH. read more

This is the new location of the VTA's Downtown customer service center, as the old Market Street location is now closed. Most of the services they provide here can also be acheived through the website, or by calling the phone number. However, if you're like me, and would rather do things in person, this is the spot for you. Here's a quick summary of the services they provide here: -Purchase Clipper Products -Inquire about Lost & Found items--just be sure to bring a valid CA ID card with you. -Pick up maps and schedules -Apply for a Regional Transit Connection Discount Card (RTC) Ambiance- The layout is more open and comfortable than the previous location and all the service windows are clearly marked. There's also some nice display cases showing various VTA memorabilia and Tchotchkes. Service- I've come in here twice: once to retrieve my son's backpack we had forgotten on the Light Rail and the second time to get my work issued Eco Pass. The employees I dealt with both times were really nice, informative and very helpful. All-in-all, this is the place to go if you have any kind of VTA issues, questions and concerns. read more

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I just moved to Fremont from San Francisco, yay, now I can buy a car, but till I do I have to start figuring out the public transportation system. At first I was paying for train and bus. But after doing some digging I learned that the ACE trains and Capitol Corridor trains get a free transfer. Unfortunately there technically isn't a Capitol Corridor. When trying to buy a ticket on Capitol Corridor's website, you are transferred to Amtrak. Well the VTA operator's don't know that Capitol Corridor and Amtrak, at least for the Amtrak trains stopping at the Santa Clara transit station, are the same thing. When I show proof of Amtrak ticket it is dismissed and I am not allowed the free transfer. I even walked an operator through the process of me buying a Capitol Corridor ticket and how it redirects me to Amtrak. I explained all this to VTA customer service. It seems like there should be a very easy fix to this. Send an email letting the operators know the correct information. Instead after talking with a customer service "lead", "supervisor" or whatever they call themselves, an email is not possible. They want me to call every time that my transfer is not accepted so they can do an investigation and then handle the situation with that one operator. Seems like a lot of work on my side and their's, which could be easily fixed with a simple email. Funny how this morning, the homeless guy who was sleeping on the sidewalk at the bus stop, wakes up as the bus pulls up, walks on the bus without being asked for fare and I'm questioned about a valid email confirmation of my Amtrak/Capitol Corridor ticket. read more

I am a regular rider on the bus #27 line, mostly the drivers ok, but recently this one driver gets offended when I ask him please lower the step because I have arthritis of the knee and it is painful to get on regular....well he just looks at me and says it isn't working today! I can believe it happens once in a while but every time I get on...please! Get that driver some proper training, plus I notice he doesn't go out of his way to be helpful to mostly senior passengers read more

I am writing on behalf of my 4 year old son. The incident happened on 01/17/2020 Friday when my Mother and my 3 kids took the #27 bus Winchester Station - Kaiser San Jose via Downtown Los Gatos around 12:15pm-ish (take note no one was inside the bus but my 3 kids, my mom and the driver). My son was diagnosed of Autism and non-verbal when he was 18 months old and since then his been in ABA (applied behavioral analysis) full time (30 hours a week) and speech therapy at the same time. He recently started talking about 6-7 months ago and making a sentence which was amazing. He started and talking and singing. He has a tendency of repeating a songs few times and words also especially when his around random people or in a situation that's unfamiliar. My mom and my son's been taking the bus since last year to go to his Special Ed School and on Friday January 17th 2020 the school was closed due to a teachers meeting or programs. So after my son's therapy they decided to got o McDonalds and have lunch along with my other 2 kids (10 years and 7 years old). They took the bus #27 and the driver noticed that my son was singing and repeating words (not screaming and not loud) but just singing and all of a sudden the driver said "MAKE HIM STOP IT'S ANNOYING AND DISTRUCTING" as soon as he said that my mom decided to moved in the back so he won't hear my son singing. However as soon as the driver screamed to them my son started crying. He felt scared and so my mom started to comfort but it didn't helped. So the Driver got much more upset (actually MAD) so he yelled to them "MAKE HIM STOP CRYING IF YOU CAN'T I WILL MAKE YOU GO OUT OF THE BUS" take note my oldest daughter started paying attention with the time and bus and making sure she can remember everything so she can tell me the details (my oldest daughter is trained to be more aware of things especially when it' needed). And that's when my mom said to the driver "YOU THINK I CAN MAKE HIM STOP NOW, HIS UPSET NOW. HE HAS AUTISM AND I CAN'T MAKE HIM STOP RIGHT NOW IT'S A PROCESS. AND YOU TREATING HIM LIKE THAT WILL NOT HELP" I was scared and sad, mad and angry and I don't know how I felt when my oldest daughter was telling me what happened. So I contacted VTA and filed a complaint and as of right now they have nothing yet except that the supervisors already requested for CCTV and sent a note to driver to "COME SEE ME" and the driver has 7-10 business days to respond to it. So right now I am still upset and made. My goal is to have that driver get into a class or programs or something. Not get fired. but maybe educated himself. If he cannot handle a 4 year old kid then he should not be around public. If you are in a public everyday expect that you will encounter people that aren't in your taste. So for you driver I can tell you now that you might be old enough to know things but I can assure you "YOU ARE NOT" you need to go back to school or something and read books about AUTISM. As the advocate for my son I will not stop until I get a response from them. I need to know why he acted like that to my kids especially towards my 4 year old son. I am a full time mom and a full time employee at Santa Clara County so I understand how to work with Public and so is my husband. So to YOU DRIVER I will continue to pray for you every day. So when you about to sleep at night you will be reminded of what and how you acted towards my son and how you treated my kids and my son for the rest of your life. I will make sure to pray for you all the time. read more

VTA Customer Service Center - Mommy and Julio - Public Transportation Near Me - San Jose, California

A few weeks ago, a machine ate my day pass money without adding the pass on my card. I called it into customer service, waited for them to check that machine, and later received their reimbursement in the mail. No hassle. No worries. No problem. read more

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The staff here are always helpful especially Paul. I had a issue with my clipper card being delivered here and they put it under vta's account and Paul was quick to help me address it read more

The bus driver on #2040 at 12:30 pm Sunday January 17 is a terrible driver, he keeps coming to a full stop at lights or bus stops which causes me to have back pain. He needs better training. read more

Bus 25 southbound 10th street before Keyes street at about 8 pm was stopped at a bus stop. Then he turned his turn signal on to pull away from the curb and i was coming down 10th in the right lane. He or she waits until i'm right at the rear quarter of the bus and the bus jumps out left and misses me by inches. Not only is it against the law it's dangerous to almost hit me and make me swerve into the other lane. A paid professional commercial driver and pulls a stunt like that. STOP! Follow the law and don't pull out into the traveling lane of traffic when traffic is flowing in the lane. STOP! read more

The gal on the 23 leaving De Anza at 15 was so helpful. I missed the last 81 going towards El Camino Hospital. I got on the 23 figured I'd take it back to San Jose catch the 22. She let me know I could catch the 26 at 8:06. Actually I caught the 7:36 which was even better. She made my night and I really appreciate it!! Thank Hi. I took Andrea's bus on the 81 tonight on 3/27. Her Badge # is 15554. She's the who helped me. I thanked her. read more

I was waiting for the 523 bus to get to my work and I make sure my mask is up to my nose properly and fell down by accident and when I get inside the bus, this bus driver #0182 was so rude to me telling me to put my mask is up even though I already did and I told him my mask somehow fell down by accident and he say "You Better Take Care of Your MASK!". This Bus Driver is so rude, he was middle age white guy with long grey hair with a pony tail. I understand about the mask policy and I always wear a mask but this guy is so rude and gave me a bad attitude and I hope VTA do something about this. read more

VTA needs a real attitude change! I depend on the bus for work, but once-twice a week there's a bus driver who refuses to pick people up if they haven't left an offering at the alter of the traffic gods. Standing next to bench? Drive away. Walking to the bench, about 15 feet away? Drive away. "Have fun waiting 15-30 minutes for the next bus, even though I saw you." And occasionally you'll be sitting on the bench, at the right stop for that number, and they still drive on by! It's $2.50. Per. RIDE. The public transportation is expensive here, but many of the drivers still go out of their way to leave riders out in the proverbial and literal dust. Now I understand that these people often have to deal with the mentally unstable, people trying to ride for free, and generally people with bad attitudes, but that's the same with any service job. Furthermore, I once bought the monthly bus pass on the 15th, only to find out 15 days later that the pass isn't good for a month, it's good during THAT month. WHY!? Why not just make it valid for 30 days!? When I called the VTA, I was told "buyer beware." BUYER BEWARE!? What are you talking about? This is a bus pass, not a 2002 Civic with 550,000 miles and a door that doesn't match. What kind of organization are we dealing with that I have to beware during the purchase of a bus pass? To boot, these passes are purchased on a computer, and buyers could very easily be notified during the transaction, and the fact that no notice of dates is presented is wholly on the VTA. read more

I signed up for auto-fill on my clipper card for $100 after my balance was lower than $10. I had $40 dollars on the card already. My credit card was declined because I was in-between paychecks. They fronted me $100 (which I never spent one penny of) and suspended my card. When payday came I added $100 from my credit card to cover the cost. My card is still suspended and they said they will not release the money,which came out of my account, until I put a different credit card on file????? When I talked to customer service to ask them why this is the woman I spoke with became very rude started talking over my questions and raised her voice at me and said "tough" and hung up on me. Don't sign up for auto-fill, it's a scam in my opinion. They are literally holding money that has been deducted from my bank account hostage. Awful organization in my opinion. read more

The new service has a bit of false advertising. They just tell about the frequent service line, even if part of those routes are no longer frequent. Line 70 is one of those, as well as line 61. VTA has made line 71 the only bus line that runs from Milpitas Bart station to Capital Light Rail station, but it is still a local line and VTA made the commute times less frequent now. VTA is doing it's best to avoid Northeast San Jose, making all bus service less frequent in this area, including 70, 61, and 71. I gave VTA two stars because the Light Rail, so far, has been a smooth transition. read more

I've been in a few times, twice to help others get reduced fare Clipper cards. The staff have been friendly, knowledgeable, and helpful. The displays are also interesting. read more

Although I no longer live in San Jose, that doesn't mean that I can't leave a review. My experience using VTA was great. I grew up near Williams, and Saratoga. I knew nearly the whole system by heart. I know that changes have been made. Though, I see it as an opportunity to learn all of the new routes. Some of my favs are Great Main Transit Center, Eastridge, Oakridge, and of course, I have to include Westgate. By the way, I just read about the former VTA employee, and that tragedy. My deepest apologies from the bottom of my heart goes out to the Employees who knew the deceased, and their families. I just hope that the ex employee gets exactly what they deserve read more

Why are you making it so difficult for people to get to work. I take the 56 at 6:15 to the 523 going to Valley Fair all change on 2/8. People that don't take the transit always making changes. read more

I was on the bus #2011 and I have just been working all night as I walk into the 71 bus I'm trying to put my money in struggling with taking my money out and the lady rudely says "just take a seat so we can all get going" and then looks at me rolling her eyes.. idk if this is the kind of service any human being should be given ... and she drives like a lunatic ... everybody is just hiring anybody now a days I guess ‍ read more

Dear VTA Customer Service, I have a few questions regarding the validity of your bus and light rail Day Passes. Before I ask, I want to briefly describe the incident which triggered my need to send this correspondence. Today, I purchased a day pass from a light rail station and I was denied twice on buses, their response was, "That pass is no longer valid". Puzzled, Re-read the backing of the ticket and it read, "DAY PASS valid for unlimited rides on VTA bus and light rail..". Incidentally, here are my questions: 1) Are these "Day Passes" (the ones bought at light rail stations) not valid? 2) If not valid, why are these passes still available for purchase? 3) Why aren't we receiving a refund or given options to get our money back? 4) Why does the backing of the ticket state, they are valid on both VTA bus and light rail? 5) if they are not valid, Why aren't they valid? 6) If they are valid, why was I told different? 7) What should we (the public) do when confronted with this kind of situation? Ultimately, it would be very helpful if these kinds of changes were stated clearly prior to buying and/ or boarding onto VTA's public transportation, especially when one has just spent their last spare of change to get home. read more

Ok this is ridiculous! I am a disabled American and my RTA Discount card stopped working on 6/29 so I took public transportation from Pleasanton down to SJ to fill out the paperwork for a new card, as this was not an option to do online for whatever reason. On my application I updated my address to Pleasanton. Now with the Fourth of July Holiday upon us I expected some delay but when it hadn't arrived by this past T I phoned Clipper who informed me it was mailed on 7/7 but to the SJ office and that I should call to see if it has arrived yet! I had specified it be mailed to me in Pleasanton! Fortunately Im only a few blocks from the AceRail station so took that down to SJ yesterday but when I called was told it wasn't there yet. I called back this AM and was told the list hasn't been updated since T and to call back later. I asked if I could be transferred to the 55 W Santa Clara office and was told they don't do that. So I asked if I could be called when their list is updated and was told they don't do that either and to call back about 1pm. So basically being held hostage until it arrives. I sent a complaint to Clipper and received a form letter as a reply! Really?! We keep hearing on how we need to utilize public transportation more, yet there are all these barriers they impose to use it! Very disgruntled "customer!" read more

I am waiting hour and hour at bus stop. Bus never showup. Its not one or twice. It been happening every week couples times. When its a winter, its too hard to people to wait for hours. Some times they don't see people standing at stop. read more

Whenever I travel in vta buses , I felt a very bad smelland very dirty seats due to this we can't stay longer in the bus, specially in 22 bus , but the bus timing is accurate Please don't take as complaint, just bring notice to authorities read more

I rely on the 81 and 61/62 every single day for work. At least 3 times a week I'm so late to my stop that I'm 30-40 late to work and the rest of the week a driver never shows up! Also I rode the 62 home on Friday (11/15) and there was BLOOD all over the seat in front of me. read more

In 2012 I received a lightrail citation from the VTA while I was OFF the lightrail and had just left the lightrail car. I explained to the VTA patroller that I was at the very end of a 2 hour pass and that I had left the almost expired ticket on the seat of the lightrail. at that time he refused to allow me to go grab the lightrail pass and also refused to even look at the seat which I told him, had my almost expired pass. He cited me and I immediately called the VTA and explained to them what happened. I also told them that I didn't think legally they had president because I also wasn't even on the lightrail at the time of the citation. The person from the VTA told me not to worry about it and it would be taken care of.   I never heard anything back about it, at all. Never received anything in the mail. Never was given the chance to appear in court to fight it, which I would have. Fast forward almost 3 years and now a collection agency has come after me, telling me that I owe 600 bucks to the VTA and if I don't pay them, they will possibly suspend my license, prevent me from registering a car or at minimum, ding my credit. I wrote the superior court of California and they said since I didn't contact them before the expiration date on the ticket, that it was my fault and liability. I explained to them that the ticket had been lost and when I received no further communication about it, I had though the vta rescinded their ticket as they said they would. Now im pissed. I want to sue to get them off my back for the 600 plus any legal fees that have incurred. Does this sound possible? Are you willing to take this case? read more

I just started riding the bus after about 30 years. I wasn't sure what to expect, since back then the drivers were unfriendly and the buses were dirty--lots of graffiti too. i was so surprised to be in such a clean bus. The driver was great and I had never before heard the riders say "Thank you," something I never heard in the old day . (The drivers were unfriendly!) I'm happy riding the bus. read more

May 15, route 323, bus 1049. Customer service is not a priority here. Regarding the bike rack, I'm not that strong lately reason i bought a light bike to get around, I've been using the lightrail but today I took a bus to get to my doctors appointment. The first driver route 64 was a blessing. He showed me how to use the rack. The second driver probably having a bad day, did not lower the rack when he saw me, i had trouble getting the bike on the rack, too high, i signaled with my hands to lower the rack and he he did, finally able to get the bike on the rack. Getting off wow! Being proactive I asked of he could lower the rack, he answered in a bad mood " I did, didn't you see"? Well I guess I was already pissed off by then to notice. Bad, bad day. read more

go here every month to get my muni,vta,caltrain & ac transit monthly passes short lines mid month long lines around the start of the month.