If you need IT Support and Computer Services - you've found the best right here…read more My last computer service was 2011; I didn't have an external hard drive backup and I was still using the 2003 version of Outlook for my email. So it happened, early Saturday morning, I had a major power failure at my house and when Central Lincoln Power Co got me back on line, there was a power surge and my computer would not start up ~ I thought for sure my hard drive had crashed and all my stuff [my whole life] was lost and I was very glad to find Florence Tech Solutions (FTS). Jolene listened to my problem over the phone and in a very calming way reassured me it might not be as bad as it sounds. All I need do was to bring my beloved computer in for her to check it out. I dropped it off late Saturday afternoon and I thought for sure I would have to buy a new commuter especially considering mine was almost 10 years old. On Tuesday, I brought my computer home and all my data, my pictures, my files were all intact, I was so happy and relieved. Jolene found and removed over 2000 unwanted infected files and at her suggestion, she installed a new Malware blocker program, plus a TeamViewer program which allows her to access my computer remotely subsequent to my authorization so she can review fix any future problems from her business; I don't have to bring my computer to her. It's like having your very own personal IT Tech on call. I also asked for an external hard drive that automatically backs up my computer every day and 2010 version of Microsoft Office. Jolene has given me peace of mind that I need not to worry about any potential computer problems down the road. She has integrity, is very knowledgeable, and is a trustworthy [personable] computer specialist; all of this at a very reasonable price. Hereinafter she is my go to person when I need help, there's no need to search elsewhere. In my opinion it's very rare to find a person like Jolene in a small community like ours and for anyone needing computer services, you should not hesitate to contact her for help.

Jolene does it again! She upgraded my HP Envy PC plus an HP laptop to her AVG/Avast anti-virus…read moresecure line. Included in the anti-virus package is a private VPN where interlopers can't track you and it keeps your own IP address private. That's a secure feeling! Also, the automatic Windows 10 surprise upgrades have also caused problems. Jolene stays on top of those and has quickly fixed what Microsoft often screws up on my PC. Realizing that there are more unknown, surprise Windows 10 "upgrades" coming (with some even changing your default programs without permission), more agony of trying to figure out what has happened to your PC is a sure thing. You don't have the time nor knowledge depth to solve getting your PC back to an operational status.To combat those shutdowns, FTS offers a service plan at $35/month (1 year commitment for 2 computers). I signed up for the service plan and I don't have to worry about having my PC out of commission. Jolene is a welcome blessing to Florence!

Bernie @The Copier Doctor, really saved my bacon! I have an old Brother printer that I know how to…read moreuse. That's saying a lot since I am technically challenged. The printer stopped cleaning itself and after a couple of months vacation it stopped printing in color. Bernie talked me through how to try and bring the color back. And, it worked! Now, I don't have to buy another printer. Bernie also sells recycled cartridges that fit my printer. Thank you, Bernie.

Bernie is more than a class act - His prices are always fair, but it's his knowledge and his…read moreexcellent customer service that sets him apart - For example, he walked us through some printer driver software over the phone - our charge? "Keep buying your parts and ink and toner from me. I appreciate your business."

From the start, everything went well. Very efficient, very knowledgeable and fast! Will use againread more

From the owner: Website Design, Logo Design, Graphic Design, Local onsite Tech Support. We are here to be your All…read morein 1 Tech Solutions. Located in Florence Oregon. Only our onsite tech support is limited by geography. Contact us for a free quote.

Mike did a great job at a very reasonable rate and I couldn't be happier with the service and his…read moreproactive communication!

I called Eugene Computers yesterday, because both my DVD/CD Rom drives suddenly stopped functioning…read morea couple weeks ago, causing me a lot of stress. Specifically I was trying to burn a few CD's for my American mom, and the burns failed, so now I have a bunch of coasters! Mom thinks the software had some kind of encryption parameter switched on, or perhaps the music I have is copyright-protected with a DRM, but I told her that it's actually a hardware failure! When I called, Mike answered the phone, and he seems like quite a sweet guy! I explained my situation to him, and he informed me of the possibility that I may need new DVD/CD Rom drives. He says that when it comes to reading and writing CD's and DVD's, drives and burners can fail after a short amount of time, as these machines aren't built to last like they used to be! Fast forward to this afternoon. I went to Eugene Computers with my provider, Karry, and they actually had the right kind of DVD/CD Rom drives for me! And better yet, they let me recycle the old ones that I brought in! I brought the new ones home, and by the way they're brand new and sealed, for which I paid $37.00 a piece (not a bad price at all!), and when I opened them up and plugged them into my machines, they actually work wonders! I recommend Eugene Computers to anyone who needs new replacement parts and even computer repairs. You guys are the best! You deserve 1,000,000,000,000,000,000,000,000,000,000,000 stars from me!

My 9-year-old Dell tower suddenly started freezing. This guy did the software repair in just a…read morelittle more than 24 hours, and everything is working great. He also cleaned up the tower (was VERY dusty) so much that it looks brand new. 4 rather than 5 stars because I thought the $220 total was a little high.

We went to PC & Mac Solutions to purchase a new tower that would be compatible with Windows 11, on…read more10/31. We had specifications that were given to us by our computer NERD'S....My husband purchased a DeLL tower, with the belief that the staff who sold this tower did so in good faith & Windows 11 compatibility. Came home, plugged it in, no internet connection, Bill called PC & Mac Solutions & they told him bring it back they would fix the issue...Home again plugged it in & still no connection to internet, called again..Bill said he wasn't happy & wanted his money back & the staff said that's not possible..in store credit only!!! We were given a name of another computer designer (John Cook) he was our HERO..he made this horrible fiasco with PC & Mac Solutions better! He KNEW what we needed & provided the service with a functional PC Tower...He also mentioned that the specifications we asked for weren't there w/PC Solutions Dell Tower. PLUS the tower wasn't cleared/cleaned of information from a previous owner!!WHAT???? WARNING...BE SURE YOU READ SIGNS (if they are placed in the store so they are visible) & ask questions-questions so you don't end up like we did! Feeling like we were taken advantage of!!! We aren't computer techies & we won't or need anything so their IN STORE CREDIT of $475 is in their favor surely NOT OURS! A business without integrity is definitely not a business we care to support or refer others to!

What can I say that properly conveys my level of satisfaction and gratitude for this local IT…read morebusiness? I could start with the incredible amount of professionalism I received when recently dealing with a perplexing (frustrating) situation. I had an important & relatively high end piece of hardware start to abruptly fail. No bueno, because it's essential part of my work. I had originally thought that my issue would be rectified by a quick repair and was going to be relatively cheap... but it turned out to be a headache. One component failure led to another and sooner than I thought I was at a dead end. Enter Adept Computer Services. From the second I met the owner / lead tech I knew that I had come to the right place. Let's call him "Jake". Though the shop was tucked away off Polk, I could tell the company meant business based off the amount of rigs currently being serviced in the shop. Jake's attitude was extremely professional and personable. Plus, he had a dog. He listened to my issues, formulated a repair strategy, and set a realistic expectation on the possible complications and resolutions. We did indeed have a few complications along the way (originally thought it was related to motherboard, ended up being the processor), and through it all Jake was steadfast in updating me and keeping me in loop. After the whole ordeal he even offered me a generous discount for the longer-than-expected finish date. I couldn't be happier with the outcome and the service (or price for that matter). I rarely rate anything with five stars, but "Jake" and Adept Computers truly deserve it. Absolutely outstanding technical skill and service to match. Whether you're a small business or an average consumer, I would 100% recommend Adept Computers for any of your IT needs. I say that with the utmost confidence. Do yourself a favor when you're in need and give them a call. You'll be happy with the results. 5 stars.

After Adept saved me for the fourth time*, I figured a 5-star review was the least I could do for…read morethem. We've all been there: over-worked, under-motivated, out-computered. Am I right? Last week I experienced my official, THIRD, mechanical hard drive failure. There's nothing in this world that makes my voice quiver, reduces my knees to jell-o, and causes me to break out in a cold sweat quite like the death rattle of my insufficiently backed-up hard drive. I think this fear stems from the loss of my undergraduate thesis many moons ago. As an undergraduate, a failed hard disk meant re-typing hundreds of pages in the Oregon State computer lab in the basement of Kidder. No Adept for me at that time! But now, with the comforts of a disposable income and the knowledge that data retrieval is imminently possible, I find refuge in the services of Adept Computing. In two out of three attempts, my data were safely transferred to a new hard drive for a reasonable price between $100 - $150. All three times, Adept has been available, competent, fair, and timely with their services. Unfortunately for me, on this most recent occasion, the data from an external hard drive were not able to be salvaged by Adept. This meant I had to ship my paper weight off to Tennessee for dismemberment in a "clean room," with hopes that for a higher price ($700 - $2000) the data can be recovered. Gulp. So the moral of this story is two-fold: (1) I apparently break computers more than the average Jane and need to find a place for secure and confidential home backups (anyone have any suggestions?) (2) Adept is quite facile at solving nearly all computer gaffs quickly and for a good price. They are a great "plan B" for those of us who find ourselves in situations where we are outmatched by our machines. *For interested readers concerned about what the fourth "save" was, it included a re-formatting of an old hard drive for use on a new machine.

Mitch is incredibly knowledgeable. He's had many years of experience and is familiar with current…read moredevices. I've had prior installations that have sold me weak equipment and insecure connections. He is very friendly and offers solutions to complex problems. A very personable, pleasant person in whom I trust completely to provide the best products and efficient work. I job that originally took weeks to install-he improved, revamped, and updated-with warranties on critical components of the job. He worked within my budget and modified products as needed to make the job affordable and trustworthy. He is timely and works reliably on schedule. We made adjustments to the job and Mitch worked with my budget and tine constraints. I highly recommend him; Very highly.

From the owner: What if all your systems could communicate with each other?…read more Just imagine... Your audio/video, heating and air, cameras, door locks, lighting, etc. ALL your systems talking to each other, controlled with one app, from where ever you are. Use the mobile app from the Bahamas or turn the heater on from the comfort of your bed. Whether you are a Home Automation aficionado or you are baffled by your iPhone, Smart Home Oregon can "integrate" all your systems. You can also utilize many of your existing components, we'll tie them together. -OR- have us start from scratch and design, furnish your devices, install, program, and train you with a custom solution. Smart Home Oregon has clients worldwide in places like San Francisco, Chicago, Australia, Texas, and Canada. We can do your on-site installations and programming and/or provide remote upgrades and remote programming. Did your initial dealer install and disappear, we can download your project and program remotely. All this at a surprisingly affordable price. Give us a call today at 503-974-6711.