Here for the last night of our tour of the region. It is an interesting combo of classic western in…read morethe lobby and dining areas and a bit modern in the room. We were in #902. The room was spacious and unique with a hi-top coffee bar facing out over the city. There was an easy chair and King bed. We had a fridge. The bathroom was fine - everything worked. We slept well the bed was comfy and the a/c was quiet and easy to use. The furnishings did seem a bit dated. The wall had a large map of Rapid City. We had a sit down dinner with our group and the service was outstanding. I ordered a filet mignon which was prime beef that was truly excellent. My wife got a walleye that she did not like apparently too bony. We had a nice breakfast before leaving and this was the only restaurant on the entire tour that provided me with crisp bacon which I always ask for. We would stay here again when in the area. Mark & Nancy.

"The lightnin' rod, strike it hot It's gonna hit you like…read morethe Rushmore rock" (AC/DC) WHAT WENT WELL: The location is excellent, within a very walkable distance of many restaurants and Presidential statues. The room was decent sized, the beds were comfortable, the HVAC and Wi-Fi worked well, the room had a nice work desk, and the shower pressure and temperature were excellent. Bottles of water were available in the lobby for just one dollar with payment on the honor system. We had one dinner here and that was fantastic. The food servers and staff in general were very good. BREAKFAST REVIEW: The buffet had some good hot dishes, especially corned beef hash which is always appreciated. There were just two types of cereal, and there was just bread - no English muffins or bagels. There were zero Danishes, pastries, or muffins, which are pretty much standard in other hotel breakfasts. They had whole fruit for your yogurt and granola, but the cut fruit was obviously from a can. IMPROVEMENT OPPORTUNITIES: We saw many examples for improvement opportunities. The arms on the room's upholstered chair were badly worn out, and more significantly, the vinyl on both headboards were badly ripped and missing chunks. Our room had no refrigerator. We stayed at seven hotels on our tour, and this was the only hotel room without one. Even the peephole on the door was an issue, it was set so high on the door, I couldn't even see through it when I stood on tippy toes. There were enough electrical plugs in the room for for charging, but the two on the nightstand didn't work. The bathtub floor was chipped and was extremely slippery. Thank goodness there were grab-bars on two walls. The tub drained slowly, even with the drain removed, which is how we found it when we took occupancy. The water pooled for a while before it emptied.

This motel is obviously older. However, the manager Troy (I believe is his name) is fantastic. He…read moreis very observant, which helps make a person feel safer and more secure during your stay. Troy tries to make you feel welcome and at home. I enjoy visiting with him and his friendly demeanor makes this stay very welcoming. You're not going to have every whim catered to here, but it is a very decent spot to spend a night, or an extended stay (which was my case) I would definitely stay here again if/when needed. Thank you Troy! I appreciate you.

edit: update 8/14 at 10:30p.m. see (sorry all. But for some reason, everything got changed to…read morelower.case) text for edits and reason for the downgrade to 1 star. well, at first glance, i wasn't too sure about this place. but, upon closer examination, it was pretty good. check in was easy, and the owner even walked down to where my room was, as i drove. i had a bit of a shock when i walked into the room. i know that o like to spread out, but 3 queen sized beds for 1 person? whoa! not sure if i can spread out that much. :-d and, i got a corner room, with a corner parking space right out front. the room and bathroom seemed clean. my only issues so at the time, is that because i haven't had cell service going on 3 days, the room's landline wasn't working. so, i went to the office to report it. and, the owner let me use his cell. not once, but twice! 8-) so, 5 stars to him, then. now it dropped to 1!! and, in the bathroom, there's just the sink. no countertop for my shaving kit. also, they have colored towels for make up,and cleaning spills. but the towels are stained and discolored, as were the bed sheets. broad shouldered people be careful, the bathroom is very compact. my shoulder brushed the sink. and, it's possible that your head (regardless of body type), too. personally, i think a mini-fridge, with the microwave on top would be better than the current setup, as a lit of closet space is taken up. breakfast isn't anything big. just a small continental type. not sure if i'll do that, or not. the wi-fi is iffy at best. and, even though it requires a u/n and password, it's unsecured. it's so weak, both my cell and laptop rejected it several timrs. but, after coming back in from dinner, i notice an unpleasant odor. but, you had to breathe deeply. luckily, i don't do that often. and, it disappeared after about an hour, or so. well, as i lay reading in bed, i had a uninvited guest (see picture) join me. now, i don't mind bugs (or a beetle in this case) in their environment. but, i draw the line, when they join me in bed. and, no. i didn't leave my door open. so, i packed up and loaded up the car. i took the key to the office, and told the owner what happened. he came to verify it. he did offer me another room, but i politely declined. then, he talked a refund, which we "discussed". i paid $96 and some change. so, knowing he would haggle, i said $80. he said $40. i said $60. he said $40. i said, make it $50 cash and ok. well, we went to the office, and guess what? he got out $40. i told him that i hadn't been here even 6 hours, and $40 wasn't enough. he then gets belligerent, orders me off his property. and, as i was walking out the door, he called me mental. had he come up to half, I would have accepted. but, he wouldn't budge. i turned to him, and said, "you just earned a 1 star review". and, i walked out, shutting the door firmly. so, as long as things go his way, he's cool. but, when they don't...

This is a nice enough historic hotel right in the middle of Rapid City…read more I stayed for 3 nights with my family. We had a one bedroom suite. The suite was very small, barely bigger than the king bed in the bedroom and the sofabed in the living room. The bathroom was pretty tiny, not big enough for 4 towels without hanging them on random doorknobs. There was no door between the two rooms. We arrived around 5PM, and our room was not ready yet. We were given two $15 vouchers for Starbucks to be used the next day only for the inconvenience. That was nice. When I made the reservation, I noted that there would be 4 of us in the room. When we got to the room, there were only 2 towels in the room, and there were no pillows for the sofabed. Also, the sofabed was brand new, and so the moving straps had not been removed, and the sofabed could not be opened. I had to call down to the front desk to bring scissors to open up the sofabed and to bring up more towels and pillows. The bed was comfortable, although the pillows were not great. The bathroom, as mentioned, was small with very little counter or shelf space. The shower/bath combo was cramped with a cloth curtain. Water pressure was not great, and even on the hottest setting, the water wasn't very warm and was very susceptible to getting colder. We were in town to visit the nearby sites, so we were out of the room most of the days. Imagine my surprise after returning that no housekeeping came after our first night. That was weird. After our second night, the housekeeper had come and made up the bedroom but not the living room (sofabed not made). She (she left a card with her name, Melaney) took the towels and again left only two clean towels. She did not take out the trash in any room. I was exhausted after a full day of driving and sightseeing, and the last thing I wanted to do was call down to the front desk to ask for two more towels and fresh sheets for the sofabed. It was very frustrating. Parking. The hotel itself only offers valet parking. There is a lot of street parking, and it is only $1/hour from 7am to 6pm on weekdays, $0.50/hour from 9am to 5pm on Saturdays. There's an app, so you can remember your space # and pay from your phone in the morning. The location really is wonderful, and there are neat historical things about the hotel. The kids loved looking at all the pictures and the stuffed bison heads. The staff was friendly, even if the hotel wasn't run particularly well.

I'll admit, I was really nervous about staying here because I had heard so many stories about the…read moreghosts that haunt this hotel! Luckily for me, I didn't have any ghost encounters, and made sure I wasn't staying on the 8th floor. The hotel is historic, definitely has some thinner walls and I could hear everyone coming and going in the evening and morning starting around 6am. The rooms themselves were nice, comfortable beds, a fridge, a TV, the amenities that you need and want in a hotel room. The location is perfect, right in the heart of downtown and walking distance to almost everything. Staff was friendly, valet is required here, there's no self parking. The valet staff was always super nice and opened the door for us every time we walked in.

So my husband and son stayed here at Big Sky Lodge two years ago on their guys' trip out West and…read morewere pleased enough with the accommodations to book it for our current week long stay in Rapid City. Now, I'm a bit of an admitted hotel snob, but my husband & I have been married over 25 years and he knows my limits and flexibility. He assured me the place was clean enough for my standards. We are Disney timeshare holders (DVC) and also patronize Airbnbs where we can. Otherwise I generally prefer at least a 3 star, Hampton Inn/Hilton Garden experience at a bare minimum. Sorry not sorry. This place is NOT that. It seems that since my husband's stay in 2018, and even since he booked our reservation earlier this year, ownership of the lodge has changed hands. While I'm appreciative that new ownership and the changes it brings, especially in this new normal of COVID, the service we have received this week has been dismal. I wasn't exactly impressed with the exterior when we arrived - the place is pretty 'vintage'. We were informed that there would be no routine room services performed due to COVID, and we found that we had had to repeatedly ask for things like towels, toilet paper and trash bags. This morning we specifically asked to have the room serviced since we've been here 4 nights now, yet we just returned from being out all day to freshly made beds, and nothing else. No towel restocking, no trash was emptied, no other cleaning, no supplies (hand soaps, in-room coffee supplies, etc) nothing. In my opinion this is pretty abysmal and completely out of the norm for a service industry. If a guest requests a room to be serviced, the staff should, at a minimum, prepare that room to a new guest-ready/turnover level. I was willing to overlook all the other stuff but today's experience was just a nudge too far. Who in the service industry goes into a room and ignores 3 trash cans that need to be emptied? Dead bug in the sink? We have 1 washcloth for 3 people. Nothing was vacuumed or wiped down and nothing restocked. We got a decent rate on this stay, but not good enough that I'm porting my own trash out on the regular and going to Walmart to buy toilet paper. This isn't a timeshare or Airbnb stay where more autonomy is expected on the guests' part. The hot tub is closed, which again, in the age of COVID is a no-brainer, but the area looks janky with a bunch of large rocks on the spa's lid. The front office hours are hit or miss and the 'breakfast offerings' are meager as well, with a few danishes and what looks like whatever yogurt cups were purchased the night before. No rhyme, reason, or standards. Interactions with staff have not been especially friendly or outgoing, odd behavior for a family-owned and run service-industry business. We have 3 more nights here and future return trips to Rapid City will be booked elsewhere. 2 stars because the view of Rapid City from up here is nice. Otherwise 1.

What a fantastic find! Gorgeous view over the Rapid City Valley and hospitality was top notch…read more Connie, at check-in, was so nice. Even offering a tour to show off the property (which included a hot tub overlooking said fantastic view) and additional amenities (laundry, ice machine, breakfast nook etc). The room is a little small, but I cant imagine anyone spending a ton of time here (not sleeping) with so many things to do. We found it the perfect size for the two of us and our dog. Speaking of, this place is dog friendly, with an additional fee. Great grassy area (please be respectful owners, so this place continues to allow dogs) to play in. Not a lot of sidewalks on this part of town, so the grassy space was much appreciated. Not sure if I would get thr chance to stay here again, but I would book again for sure.

Great place! I did a late check in and they were very very helpful. Room was super and breakfast…read morewas amazing!! Would definitely recommend! Mike and Jenn

Really enjoyed our room and our stay. Our room was on the bottom floor. We had ample room for two…read morepeople. I liked the common room which always had ice and anything we needed. The staff is friendly and the owner lives on site. Love the breakfasts! We are big breakfast eaters and we were never disappointed! We enjoyed talking and eating with others in the restaurant. Wayne is a great server/host! He was always asking us what we were doing for the day and had suggestions too. The hotel is small and local and in a somewhat quiet location. There is a patio with gliders or high tops to sit out on or we enjoyed the bench on the lawn. When I saw some of the other hotel choices I was looking at online I was glad I chose this one. It's off the beaten path but near everything. I was looking at some choices in Keystone and was so happy I did not go there.

We chose this hotel because it was only and 8-minute drive from Mount Rushmore. We were planning to…read morestay for the lighting ceremony and wanted a short drive in the dark. The Roosevelt Inn was clean, quiet, and had updated rooms. We had two rooms: a king room with balcony and a two-queen room. The king room had more space and a larger bathroom with a walk-in shower. The two-queen room was more cramped (not surprising) and had a smaller bathroom with a tub-shower combo. The staff was friendly and helpful. Breakfast, which was included, included cold cereal, oatmeal with several toppings, eggs, sausage patties, and potatoes. There was also a machine that made pancakes. There were also several types of bread to toast. The juice machine had a couple different juices and the regular and decaf coffees were good. A lactose-free/non-dairy milk would have been nice. The hotel also had a swimming pool, a game room, and laundry facilities. It was walking distance to several restaurants including Halley's, a pizza place, Subway, bagel place, coffee, and a wine bar.

Rooms inviting, clean with balcony. Big outdoor area to enjoy beverages and visit with the other…read moreguests. Breakfast choices daily. Ashley and Reeva (super nice gals) couldn't have been more accommodating. I'd go back again just to visit with them. Nice walk to downtown. Great cocktails at the Red Garter Saloon and dinner at The Ruby Rose. Enjoyed everything about the trip except the bugs. At least they didn't bite

We've been coming out for a few years now during the motorcycle rally. It's about the camaraderie…read moreof all the bikers, the rides around the black hills area and best of all Battle Creek Lodge! Tammy and Cine offer keyless entry, the BEST customer service and are always just a phone call/text away. When we wake up, Cine asks what the plans for the day are and offers suggestions that we always take. They both take pride in the Lodge and the surrounding community. The rooms are clean and well cared for as well as the property. If you want to stay with them, call them, message them or book through their website for the best prices rather than using a third party booking agent. Sometimes the 3rd party doesn't have the codes or the excellent customer service that they offer. They are our home away from home and we're so happy we found them.

Love the atmosphere here. Small lodge with good views, nice clean rooms and friendly customer…read moreservice.

One of the nicest and most responsive visits I've ever had at any hotel. This is super convenient…read moreif you have an event or convention at the Monument. Also, very walkable to restaurants and shops nearby. Adjacent to a magnificent park with fishing pond. Just beautiful and very clean. Best part of this hotel is how it runs. Super friendly and competent staff, rooms cleaned on time, concerns dealt with in real time and very reasonably priced.

The cookie van picked us up at the airport. We checked into recently renovated room 510 for 3…read morenights. We enjoyed our warm chocolate chip cookies, upon check-in. The room was well equipped with two queen beds, a refrigerator, coffee maker, two large screen televisions, and a view of downtown. The beds were comfortable, air-conditioning worked well, water pressure was good, linens plush and Crabtree & Evelyn toiletries. Our room was quiet & dark; I slept well. The fitness center is being renovated, a washer & dryer are on the 4th floor & there is a pool with 2 hot tubs. There is a full restaurant, bar, and many conference rooms. The complimentary buffet breakfast was lavish. I enjoyed the pot of strong coffee with almond milk, fresh squeezed oj, fresh creamy eggs....