The atrium is beautiful! The movie theater for hotel guest is also clean and comfortable! Will stay again soon :) read more

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ORIGIN: The Hyatt Regency Greenwich was built in 1986. The architectural influence appears to be 1980s post-modern/Robert A.M. Stern. In 2024 it underwent a 40 million dollar renovation. LOCATION: The Hyatt Regency Greenwich is conveniently just off I-95. It is located at the site of the former printing plant for Condé Nast Magazines (1921-1967). CONCEPT: Hyatt Regency Greenwich is a tremendous complex, providing event spaces, meeting rooms, many amenities, a bar/lounge, and 374 hotel rooms. (I've attached one floor's plan to give perspective.) Uncommon amenities include a movie theater showing one of the latest releases and a salt water pool. SERVICE: Service was mixed. My initial encounter was not welcoming, especially given this is a four star rated facility. I arrived in the early afternoon at the entrance. The valet explained that whether I self park or not, there is a fee (average around $30) and I must give valet my keys. The more unwelcoming and surprising thing was I asked if there was a luggage cart, as I recently had surgery. He pointed to where luggage carts are stored and told me to return the cart when finished. Despite seeing me slowly placing bags on the cart, and trouble pushing the cart, no help was offered by him, nor was solicited from a colleague inside the Hyatt Regency. The way he acted led me to assume conventional valet and bellman services were not available at this facility. The next day, at check out around 11 AM, was thankfully a different experience and I was grateful that the assigned valet took the luggage cart and placed the bags in my car without asking. Although I hope to not require assistance next time I visit, I understand from the hotel manager that valets are expected to transfer luggage between car and cart, and that bellman service is available. ROOM EXPERIENCE: GOOD The room was recently renovated and was cleverly and attractively designed, including prints related to Condé Nast magazines as reference to the site's history. Bed and pillows among most comfortable I've experienced anywhere. BAD I was able to hear children screaming from a distant guest room and someone urinating into a toilet above me, so there is a lack of sound proofing at the facility that is usually associated with a lower rated hotel/motel. Your neighboring guest can have an impact on your overall experience. AMENITIES I appreciated the recent addition of a movie theater showing a current release (during my visit The Devil Wears Prada 2 was being viewed.) I could see this destination as an attractive alternative to crowded multiplex theaters. Plus the Townsend Restaurant and Bar is steps away for during- or after-theater sips and nibbles. TIP: Since the building was constructed in the 1980s during a trend of rooms facing atrium, some room windows face the atrium, inviting a voyeur experience (watching activity in bar/restaurant below and likewise restaurant/bar guests watching activity in guest rooms). I've always found this a bit creepy, so if you want an outward facing room be sure to request it. read more

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It's a very beautiful hotel. The hotel representatives were very gracious. The rooms were very clean. I'm not sure what size the TV was but it was huge. The beds were very comfortable, and it was quiet, just the way I like it. The lobby is decorated beautifully. It's like they brought the outside inside. It's very convenient for the city. I will definitely revisit Hyatt Regency in Old Greenwich, CT. To all my yelpers let's continue to eat our way through the world. #Foodie4life. read more

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Unfortunately we had a less than great stay here. $25 to self park but the gates don't work so we had to go back a for the to the desk to reprogram room cards. Property trash cans overflowed and our room wasn't serviced. Three calls to get trash towels limited restaurant offerings and 'room service' was delivery in a paper bag missing utensils. We used points for the stay but feel it was a waste of points that could have been used at a better managed property. read more

Hyatt Regency Greenwich - Over flowing trash cans - Hotels Near Me - Old Greenwich, Connecticut

Beautiful property and friendly staff. When you walk in, go left and reception will be in a little alcove (as well as The Market, drinks and small bites). If you have qualifying status, they'll provide water upon check in (or if you walk up) if they have any in their mini fridge. If you have applicable status, the in room water bottles are also free. Their elevators are a bit narrow (a couple with their golf bags and me with my suitcase were a bit cramped), and may take a bit to get to the floor. The decor from the lobby to the hallways and rooms is gorgeous. I highly recommend their room service, by far the best room service I've had so far at a Hyatt property. Their lamb chops were perfectly cooked, tender and crisp. The spinach dip was delicious with a nice amount of bread. And the bread pudding with the ice cream? Dreamy. All items were still hot by the time they arrived, which I imagine was quite the walk for the staff with how the hotel is spaced. So, why only 3 stars then? The walls are pretty thin, especially if you happen to be next to a connected room. The couple next to me was having a lively argument (thankfully they went elsewhere, otherwise I would've switched rooms), so if you're a light sleeper be warned. Cleanliness wasn't consistent in the room. The velvet chairs had enough dust built up to indicate they hadn't been cleaned (or used) in a while. The bathroom also showed some wear and tear with the ceiling showing built up surfactant leaching, and the hair dryer filter had built up dust. Dust was also built up on some of the in room electronics (like the clock/USB charger). I had opted for a late check out (2pm), but around 11:30am was woken by housekeeping who didn't have a list of which guests were confirmed for late checkout. All and all, I'll probably stay again if I'm in the area. I didn't have a chance to check out their new movie theater, if I return I will (even with adult evening prices being at least $25). If you stay, at minimum try out the room service! read more

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Huge fan of this hotel. We were really surprised how high quality the rooms were given how reasonably the place was priced. Really spacious, clean, and felt almost like a resort. The one issue we had was that they accidentally added a charge for water bottles, which they were quick to reverse. read more

Been here a couple of times over the last two years for conferences. The spaces and sounds for the speakers have always been great. The hotel has a couple of food options and a spa if you are trying to relax. read more

We stayed at the Hyatt Regency Greenwich for a night over a four-day trip through Connecticut. The hotel is massive - a rectangle of rooms around a large atrium. The atrium has a bar, but the rest of the space isn't utilized well. The room was pretty nice (large and well-decorated), but the bathroom had seen better days (there was tape around the air vent in the wall of our shower, which surprised me in such a nice hotel). Self-parking was $25/day, which was reasonable compared to a lot of hotels I've stayed in recently where parking can be as much as $70+ per night. The gym was pretty nice, but you go through the gym to get to the indoor pool, which meant that people were constantly getting wet footprints all over the gym floor when they left the pool to use the bathrooms that are in the gym area. The gym was also very humid and spelled like an indoor pool! The location was convenient but not walkable to anything (a Lyft to our dinner reservation was about $12-15). Overall, a fine hotel to stay at in the area. read more

Hyatt Regency Greenwich - Hotels Near Me - Old Greenwich, Connecticut

To start, the walls are so thin, I could hear people rollicking in the halls until 2am. I could also hear the toilet flush next door. The 80. Room service breakfast came with plastic utensils and paper coffee cups. The fresh berries were un ripe honey do and cantaloupe melon and grapes-the kind you find in the airport. No berries. read more

Attended a beautiful event here the staff was so friendly. The food was beyond delicious, cocktail hour was elegant. Everything was so clean. I highly recommend this place. read more

I was given a room next to the ice-maker and the housekeeping staff were talking loud in the corridors. Could not sleep and once I did, I was woken up early by the housekeeping staff. 1 Reception female employee was very rude. Practically no decent breakfast: the coffee was very sub par and the croissant inedible, poor quality...well no quality at all. I vowed never to go back despite the nice indoor pool. read more

It was difficult to find the main entrance. During my visit, they were going through major remodeling, and didn't have many options for dinning or getting any kind of drinks. Only a room in the lobby which offered Inside dinning with very limited menu, closing at 9pm. Helpful and friendly staff. Great size rooms but, the ones that are facing their courtyard get limited natural light. Large parking lot with Tesla charging stations. read more

Hyatt Regency Greenwich - Hotels Near Me - Old Greenwich, Connecticut

I attended a conference here on June 10, 2025, and unfortunately had a very disappointing experience from start to finish. We had originally reserved one of the hotel's main conference rooms for our event. However, just two months prior to the conference, we were informed that the hotel had unilaterally decided to convert that conference space into a movie theater, and our venue was moved to an outdoor tent. This last-minute change was entirely unacceptable for a professional conference. The tent was a completely unsuitable venue. It was positioned near a busy highway, and the constant sound of traffic, combined with the extremely loud industrial fan inside the tent, made it very difficult to hear the speakers or hold meaningful discussions In addition, the internet service at the hotel was extremely poor throughout my stay. Both in my room and in the conference tent, the connection was so slow that it was effectively unusable. I was forced to rely on my phone's data plan to tether just to access email and basic online resources, which was both frustrating and unprofessional for a hotel that advertises itself as a business venue. The problems continued in my hotel room. Despite never setting an alarm, the clock radio inexplicably went off at 5 AM, disrupting my sleep before a full day of conference activities. As if that wasn't enough, in the afternoon a major water main broke on the first floor of the hotel, flooding parts of the conference area with roughly a foot of water. Overall, the experience was far below any reasonable standard for a hotel hosting professional events. I would strongly caution anyone considering this property for a conference or business meeting. read more

Sunday Brunch is back! Basically it is twice a month, so not every Sunday. Plus special brunch options for holidays, like Easter, which was always a huge hit in our family. This is my personal review as a luxury travel expert. We are long time Fairfield County residents who remember brunch pre-Covid and earlier, 25 years in fact. It was glorious. We had brunch today at the Hyatt Greenwich for the first time since Covid and it was good. It was $100 pp without champagne or Bloody Mary's, which is pretty steep for a regular Sunday Brunch. But the food was good and we have a large family reservation of 10 for Easter. Our question is if it will be as good as Easter brunch back in The day. We are told that the Easter Bunny will be there and that there will be more food, but that's all we know so far. When I first started calling the hotel to make inquiries, not one person, including a manager, had any idea what the brunch would include, what was on the menu, or if the Easter Bunny would be there. I still have questions: live music, chocolate fountain, large fresh fruit slices? Sushi section with California rolls? I FINALLY got a call back from Gabe, an assistant beverage manager with some details, such as that the Easter Bunny will be there. The other questions weren't answered in my voicemail but at least someone called me back. It really is not okay for everyone who faces a customer or guest to not know about the brunch. I myself called the manager I spoke with back and told him that the Easter Bunny would be there and that he and his staff should be trying to sell this. They should have a sheet they go down with broad menu options (carving stations, charcuterie, fresh fruit, sushi, dessert options), price and anything else to sell another table. The marketing is poor. I was able to tour newly renovated rooms during a media event with the investment firm and the renovated rooms were stunning. It is not clear to me if the hotel is still under renovation and I have family flying in from California for Easter Brunch and they will stay overnight the night prior. I hope they will have an experience better than some of the reviews I've seen in the hotel since the renovations. The Atrium is gorgeous, as is the new grab and go stop at the entrance and billiard room, which is very cozy. It's all quite upscale and The staff is fairly attentive. The name Hopscotch for the on-site salon is immature, silly, dated and not befitting Fairfield County or Greenwich. But, kudos to the investment firm for having an on-site beauty salon. I don't believe there was one before the renovations. That's a great touch and I saw some people come out who looked superb. More thought needs to go into how the hotel is marketed to the very particular audience they want to attract, but I would say it's off to a good start with the Renovations and a really lovely brunch. read more

I had no service, my WiFi wasn't working and television wouldn't change channels. My heater also wasn't working. Was there for a business trip which made it hard to work. I did call front desk and no one ever came to fix the heat. Very outdated space. But the lobby is beautiful and walking distance to shopping center. read more

The gardens are beautiful but the hotel is dated and the basic services like hot coffee in the morning are non existent. We stay here because it's conveniently close to our daughter's apartment, but I can't recommend it. Plus, there's always one trash can on the first floor by the elevator with overflowing trash. Always. It's kind of funny but I'm curious as to why no one seems to empty it. read more

My 2 night stay in December 2023 was a good one. While the property is showing its age, they were beginning a property-wide remodel on the day I checked out. Upon arrival, the doorman and the front desk were courteous and helpful. As a Hyatt Globalist, I was upgrade to a suite, which was huge. The room was somewhat dated but clean and in good shape. Based on the remodel projection pictures, this hotel will be fantastic once the remodel is complete. I'd stay here again, even before the remodel. It'll be 5 stars once remodel is complete. read more

The hotel was super beautiful to start off and also the staff were super nice as well if we needed something they were there to help

My family and I have been going to Sunday brunch at the Hyatt for nearly 20 years, and were devastated to see it didn't return after the pandemic. Winfield's was a place where we celebrated major life accomplishments and holidays, it holds a very special place in our hearts. Upon hearing that brunch would be resuming, we excitedly placed a reservation for Mother's Day. The experience was terrible, appallingly so. The food was lukewarm, uninspired and was left sitting in the atrium for hours. The service was atrocious, drink orders were never taken, water glasses were never refilled. I hate to say it, but if this is what they are offering, they should've remained closed. The Hyatt Regency of today pales in comparison to what it once was. It has lost its luster. read more

I had an professional developmental conference her to obtain my Certification Education Units to sustain my current occupational therapy license. Although, I didn't stay in the rooms, the hotel was beautiful and the environment was really relaxing. I would definitely come here just for a day or two to have a mind break. The staff were really friendly, outgoing and supportive to the professionals that attended the conference. The scenery was beautiful and really inviting. read more

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Mr. Nayyer, your response to the issue I stated in my review says it all! You can apologize all you want, but still no phone call to me from you to resolve it. Rather, a tone-deaf standard reply of "hoping to welcome me back?!" You've got to be kidding. And your reply to this addition is clearly a standard reply. The sincerity is stunning. read more

On May 26th (2024), my daughter was married at the Hyatt Regency Greenwich. The hotel is just coming out of a major renovation, and we were concerned about the timing of the wedding and the completion of the project. Although the Atrium is half complete, the hotel management and staff couldn't have been more accommodating. The service was exceptional, everyone from the valets to the desk attendants, to the bartenders and servers made the night special, and many of our guests came up to us to recognize the staff. We had over 100 people staying at the Hyatt, and our friends and family had only good thing to say about the hotel. The brunch the next day was excellent, and a great way to end a fantastic weekend. Looking forward to the completion of the renovation. read more

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The Hyatt Regency Greenwich had kind helpful front desk associates but the quality is not the same as other Hyatt hotels in Florida and internationally. The lady at the front desk allowed an early checkin which I appreciated. The room was clean. Unfortunately the walls are so thin that I hear people sneezing and babies crying in other rooms. In the morning someone in an adjacent room set an alarm but did not wake to turn it off. Their alarm woke me at 6 am on a holiday. read more

I wouldn't recommend nor stay here again. It's An old building an unfortunately not kept up with . The wallpaper is falling off and I can see the moisture on the walls. Hopefully the pictures I post really helps the next person . It's ridiculous to have such a big chain hotel in this area and REFUSE to take care of the issues . And I use the word "refuse" because it's obvious throughout the hallways of the hotel . The air vents are so easy to just wipe down but they don't even clean that. read more

Hyatt Regency Greenwich - Not a design. Literally dirty lamp shade. - Hotels Near Me - Old Greenwich, Connecticut

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This was once a 5 star hotel but it has declined a bit in recent years. I have been staying here since 2008 whenever I've visited Greenwich and NYC, and I miss this hotel's "glory days" of pre-2020. It's still a beautiful and comfortable place to stay, and the lobby, with its plants and water features, is especially well maintained. However, certain aspects of this place that made it truly enjoyable and special have not recovered from the unfortunate Covid closure era that is long behind us. While I'm excited for the upcoming renovations, it's frustrating that there is no longer an amazing breakfast buffet or gazebo bar to enjoy while relaxing in the lobby. The updates to the pool and hot tub look very nice, but the hot tub was just lukewarm this time, and the pool appeared to be rented out to a swim school and a birthday party group both times I tried to enjoy it. This was never the case in the past. And while it's nice that this hotel now features a snack/coffee/drink shop, I miss the complementary coffee they offered for many years, as well as the option to sit by the bar and order a nice cocktail and an appetizer. I'm optimistic that with the upcoming renovations, this hotel will return to a 4 or even 5 star establishment in my mind. read more

While the walls are on the thin side, their beds are extremely comfortable, rooms are spacious and restrooms were perfectly stocked and clean, the stand out of the stay would have to be their breakfast omelettes - seriously one of the BEST I've ever had!! My husband and I ended up having them ordered every morning and even got other members of the wedding party to try them out for themselves and agreed. Definitely helped starting the day off with breakfast we knew we could rely on. Kudos to the breakfast chefs here! : ) read more

Hyatt Regency Greenwich - Egg white/Regular omelet - Hotels Near Me - Old Greenwich, Connecticut

Be careful to book here. The hotel lobby is under a lot of construction and the pool is being used as a swim school during the day with people coming in through the side doors. They don't appear to care for the patrons who pay a lot of money to stay there. Spoke to the front desk they apparently rent out their pool to the swim instructor and don't notify guests that they rent it out. I told them this is poorly executed because people pay over 200 dollars a night plus 25 in parking to share a pool with a swim school which they don't know till u go to the pool. read more

Really beautiful Hotel. I wanted to do a photo shoot in there. I took an actual picture just in the lobby. I go to the door and it automatically stated turning around for me to enter in. My group was ready, I ran dead smack into them when I entered. I didn't get a chance to get my photography on. read more

Hyatt Regency Greenwich - Beautiful - Hotels Near Me - Old Greenwich, Connecticut

Hotel is a construction site right now. Don't stay on the third floor, especially if you want to get any sleep or work done during the day (I'm working nights for NBC for the Olympics). Front desk staff not helpful or cooperative at all. read more

Had a wonderful stay mid-week at this hotel. It was a shame the bar and restaurant weren't open. Would have loved to have a cocktail overlooking the beautiful lobby. Rooms are on the smaller side, but beds were VERY comfortable, the room was extremely clean and was quiet for the most part. We ordered room service and it was fast, and the vegetable soup was amazing. Salad and burger were great too. Pool was very clean. Salt water which we love! Did not try the gym, but it looked clean. Upon arrival I was swiftly taken care of. Thanks for helping me get a room (as I was alone with two kids), earlier than I anticipated! Also thank you to the manager Ian, who not only helped me with my bags but personally checked on us later in the stay. Wonderful hospitality from him. Thank you also for bringing me a bell cart the next day. We will certainly be staying here again! read more

Hyatt Regency Greenwich - Pool was amazing! Salt water!! - Hotels Near Me - Old Greenwich, Connecticut

worst stay of my life! Room was filthy and hotel was under major renovation, room overlooked the construction going on. noise was a problem. most expensive room my entire trip. Manager on duty the next morning was rude and nonprofessional. Charged me for parking a $20 fee for a potholed decrepit parking lot that if I wasn't paying attention would rip the frontend out of my car. Spent the next night for half the price at a Homewood suites by Hilton, which was a an excellent experience and I highly recommend them. read more

NEVER HAVE AN EVENT AT THE HYATT REGENCY GREENWICH!!!! This past weekend, my husband and I hosted our daughter's wedding reception at the Hyatt Regency Greenwich. What a disappointment. Absolutely horrible. When we signed the contract, we were never told that the hotel would be under major construction. We were outright lied to about where our cocktail hour would be. Hyatt had an obligation to disclose that there would be major construction in the lobby before we signed the contract. Our cocktail hour was in the back of the hotel lobby, in the middle of the construction. It was difficult to get to and no one at the hotel directed my guests. There was dirt everywhere and construction dust in the air. The food at both the cocktail hour and reception was either burnt or cold. Our guest gift bags were thrown in a small room down the hall from the temporary check-in with other conference/guest gift bags. No one was even told they were there. If you were one of the lucky guests who noticed the small "gift bag room" sign in the hall and popped your head in, then you got a bag. Your staff were unhappy, uninformed, unhelpful, and outright rude, especially the bar tenders. You would think that the staff would go above and beyond, since the hotel was under construction, but they simply did not care. There was an uneven transition from the hallway to the reception tent that was not properly tapped or highlighted. One of my guests tripped and fell, injuring her arm. Your staff did nothing, even though it happened right in front of several of them. They didn't even help the guest up. We were never even offered the simplest of courtesies or compensation for our all our disruption. Charged full price for substandard service. How dare you. Absolutely disappointing and a complete embarrassment for my husband and I at our daughter's wedding. Hyatt should be ashamed and outraged. I will never have an event at a Hyatt again. Very Unhappy Customer! read more

Bad service; management definitely needed some re-evaluation. Personnel here not knowing what they're doing. Doorman just hanging out. Room is haphazardly cleaned. Eww. On the few positives, indoor courtyard is nice especially during the cold season (January 6, 2018). read more

Hyatt Regency Greenwich - The indoor garden - Hotels Near Me - Old Greenwich, Connecticut

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When you think of a Hyatt in Old Greenwich this is what you think of. The lobby is like a conservatory with a stream running through it. They have a cafe and a bar in the lobby that the stream runs through. It is kind of relaxing when you just chill out there. The staff there also gave me a complimentary water bottle as well. It was a kind gesture. The food in the lobby bar was ok. I would definitely eat here again. It is a little pricey for lunch but whatever. I didn't stay here overnight only judging on the lobby and my time here. The only negative is that you have to pay for parking even though they look like they have ample space. Kinda weird but it is Greenwich. Overall, it is a cool hotel and I would definitely come back to stay. read more

Hyatt Regency Greenwich - Hotels Near Me - Old Greenwich, Connecticut

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I wanted to stay in Old Greenwich but the hotels were so astronomically expensive that we had to go a little bit further and ended up here. Booked via a third party, roughly 260$ total for 1 night stay. And that price was definitely beyond reasonable. The whole lobby is a greenhouse -gorgeous and so relaxing. Front desk, I believe his name was Andrew? and his female colleague were so helpful and simply pleasant to speak with. They answered all our questions and gave us great dinner recommendations. The room itself was very spacious and the bed was comfortable. Strong water pressure and great smelling shampoo/conditioner. Unfortunately, bar was closed when we came (June 2022). Hotel only had room service so that was disappointing. I just recommend you grabbing your own alcohol from the liquor store down the street. Great location and decently priced. read more

Great escape from NYC. Visiting the pool at late or early hours is the best. Will definitely come back..the only thing missing is the restaurant which I was told it is being renovated! I knew this going to the hotel and it was still extremely enjoyable. The staff was also super nice and very attentive. read more

When staying in a Hyatt I don't expect Four Seasons' levels but when words like dreary and depressing come to mind someone needs to take a look at what's happening here. First off, the room we had was a King room. It was oppressively warm and the cooling system was not able to get the room comfortable for several hours. The bed linens were thread bare and had small holes. The furnishings in the room were deplorable as we had one hard wooden chair, no sofa or a decent chair to sit comfortably in. The staff was trying but when your late night staff tells you that the vending machines should be checked on every floor because "people mess with them" you need to do something. The layout of the hotel allows for one elevator bank at the end of the building which meant that we had a long walk down a hallway littered with trash and take out bags. Not good. read more

Hyatt Regency Greenwich - The window did not open and the frame was dislodged on the exterior of the glass. - Hotels Near Me - Old Greenwich, Connecticut

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I stayed here on a Friday. night at the bargain discount rate of $220 for one night. For $220, I received 2 queen beds (pretty comfortable, good pillows), a bathroom, two bars of soap, some body lotion, one water bottle that I hope was free because I drank it, and 4 Keurig pods that I took home. The room was very basic so I assume the money goes to the really nice lobby and the free coffee in the lobby in the morning and the 70" TV that's comically large for this mid-size room. read more

we stayed July 2024. Heavy construction on the weekend. our room on the 3rd floor is shaking from the construction on 4th floor and atrium. no restaurant only room service that cannot be enjoyed because of level of construction going on. we brought our 6 month old who is unable to nap because of level of work going on. Manager said it was 3rd party booking agent fault for not notifying us. Staying here ruined our family wedding weekend. This hotel should have been closed for the renovations. This cost my family a lot of money and was not an enjoyable stay at all. DO NOT RECOMMEND! J house down the street has similar prices and much better atmosphere read more

One of the WORST hotel experiences I have had on this planet in the last 10 years. The place blows. Terrible. Ice machines don't work. Restaurant is closed down. No bar. You might as well pitch a tent and camp on the side of the road. Any amount spent on this is total BS. I would not stay here again and at this point any Hyatt. I head a group that had 6 rooms here what a complete waste of money!!! They basically find you suck too Find somewhere else. This place is a complete dump. If they truly cared about service and customers they simply would have shut down as they are incapable of providing service of any quality. They do not have enough open to be open. Essentially they are asking you to suck up their terrible management and simply eat it. DONT. Just stay somewhere else and never here. I waited an hour for ice that was on its way!!! I finally went to the desk after midnight and was rudley brushed off by the front desk. The same ones that promised service. They suck. Big time. Stay somewhere else. This place is a bombed out shell who should be ashamed of charging us anything above a Motel 6 rate. In fact I truly wish I was at a Motel 6 tonight instead of this toxic waste dump. I'll posted pictures tomorrow to prove it! Maybe even a video. read more