1. Hyatt Regency Jacksonville Riverfront

1. Hyatt Regency Jacksonville Riverfront

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Jacksonville, FL

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Hyatt Regency Jacksonville Riverfront

3.1 (378 reviews)
Open Open 24 hours

Hyatt Regency Jacksonville Riverfront Photos

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Great view from my room
Emma E.

Definitely not one of the better hotels I've ever stayed in (I travel about 2-3x a month for work and am used to staying at 4-star average hotels). This hotel is definitely below the quality of what I'm used to but does have some perks. Pros: Giant spacious lobby Lots of dining: Morton's steakhouse, SHOR seafood, Tavern and a 24/7 market all on the premises Great location Good views of the riverfront (depends on room) Beds are very very comfortable Cons: Inconsistent customer service. I got some amazing customer service from some of the maintenance workers and one of the desk clerks, but some of the front desk people can be rude and unhelpful. Definitely a mixed bag. The rooms are very dated. The first room I checked into had a broken shower and broken ac. The hotel was accommodating in upgrading me but this was after I was hung up on during a bunch of unnecessary phone transferring and a rude conversation with the front desk attendee. Ac is only so so. One room I was in originally it didn't work at all and the next room it worked but didn't get very cold and I couldn't feel the air moving. Overall I was happy to be close to the stadium for the gator bowl but in general I would likely seek alternative accommodation before staying here again.

Andrea S.

Stayed here for one. Ight to see a show. A block from the airport bus which is convenient bc I didn't want to rent a car for a day. Walkable area on the river and near some restaurants. I love how they have a 24 hour spot inside with snacks and food. Staff was friendly. Checking was quick and deposit was only $50 compared to most places. Things were like I remembered Romeo's and lobbywise. Clean, quiet and smells good I didn't get a chance to enjoy the pool area but I like how the elevator floors need your key to access. Nice place to stay for business or leisure. Morton's steak house next door and I saw a ferry outside my window. Great river view.

Room view
Tamica J.

This was bad. The MOLD IN THE CORNER OF THE ROOM. I'm just saying they need to do better.

Marissa C.

The Hyatt Regency Jacksonville Riverfront was a very nice hotel to stay in. Right when you walk in, it is a very beautiful hotel with a beautiful location right on the river. It is very nice that there are three options for places to dine in and a 24/7 market. The only reason I am not giving this hotel a 5 star is because you do not receive a lot for the price. You do not receive a complimentary breakfast, but have to pay extra for that, and I feel as though there could be room updates. The TV is definitely older and things in the room seemed to be damaged. I do not normally care about these issues, however, it is an expensive hotel, so I feel as though it does not meet expectations set by the price.

The Shor Lounge inside the Hyatt Regency Hotel Downtown Jacksonville
Leah A.

This is a beautiful hotel to visit if you're in DT Jax! Their lounge/restaurant is full service and a great spot to grab a drink at the bar. There's plenty of seating and the entire lobby area is tastefully done with high-end feel when you step inside. Parking for the hotel is very convenient and located right across the street. It was $30 for parking when I came to meet up with girlfriends here, but definitely worth it to me knowing that I could park close and then safely walk back to my car at night by myself.

View from room
Maggie W.

I have stayed at just about every hotel downtown JAX and this, by far, has been the best one! We stayed here for the Jags vs Panthers game and I was so impressed by everything the hotel did -- flags for each team were represented at the check-in area, a Bloody Mary bar in the lobby, etc. The beds are extremely comfortable, there is a 24 hour market in the lobby, the rooms & bathrooms are up to date (something most hotels in the area seriously lack), the staff is very friendly, the food in the Tavern (bar/restaurant in the lobby area) is amazing -- so good that we actually ate here twice in one day! We had a king room w/ river view and it was beautiful!This hotel is definitely my new go-to! You will not be disappointed!

Front of hotel
Jeniece S.

Absolutely! Not only was the greeting by valet surprising welcoming- by the front desk went above and beyond to switch our rooms. We travel with our adult son with disabilities and needed an adjoining room. We mentioned it and they made it happen without any pushback. Super grateful. Rooms were clean. Room service- delicious

Regency club
Liz P.

Overall this was a very nice hotel. I stayed here while in town on business this week. I have Explorist status with Hyatt, since I status-matched from MGM at one point when they were doing that, so they upgraded me to a 2 queens room with a fantastic river view, and also gave me access to the 17th floor Regency Club lounge, although I didn't use it (just stopped by once). Pros: -Very comfortable beds. I would have preferred a room with a king bed, even though it was just me, but when I have two beds I use the other one for bags and storage. -Easy check-in -They have a # you can text if you need anything - I tried texting yesterday and didn't get a response, so I called the front desk, and they were able to accommodate all my needs (housekeeping that day, PLUS I asked for makeup remover towelettes) -If you have status with Hyatt they offer you a checkout time up to 2pm. I only needed until noon but I asked for 1230pm just in case. -Catering food was overall very good, although they did serve chicken tenders a few meals in a row, in addition to other entrees. Cons: -When I took a bath, and then drained it, the sink made weird gurgling sounds, which freaked me out for a second. -Long hallways - my room was down one hallway from an elevator and then down another hallway. -No individual toiletries - the large bottles in the shower, bolted to the wall (makes it difficult to take a bath). Pro: they did have body wash - I feel like a lot of hotels aren't doing that anymore. -Wifi was really slow. That being said, I would definitely stay here again. I was in and out of about 10 to 20 guestrooms here because those are where the conference meetings took place, and I would say definitely spring for a river view if you can - the rooms that didn't have it mostly had a view of the roof or venting systems. There were also some rooms that had couches if you want a slightly bigger room, guessing it was a suite or mini suite.

Pool on the 19th floor.
Ray G.

This Hyatt location is a great place to stay if you're conducting business or pleasure in downtown Jacksonville. Located next to the Saint John's River, this Hyatt also houses two restaurants, a Morton's Steakhouse, and a 24/7 Market/ Starbucks for your convenience. It's location also allows for easy exploration in the downtown area for entertainment and cuisine. Any late night cravings for the above can be instantly filled by walking a few blocks from the hotel. The 19th floor houses a fitness room,  pool and great views of the river and nearby skyscrapers. I enjoyed my time here and will definitely be back the next time I visit Jacksonville.

Photos along the walkway
Karyn S.

I would go to this property again on my own! I was here for a business trip this time. The riverfront walkway was under construction, but still a worthy trail. The food was very good, the service of the team was very good. The little café has grab and go hot and cold breakfast and sandwiches. And those items were pretty affordable. Nicely decorated throughout the hotel and the rooms were very comfortable!

Lines wraps into the street and down the street for quite a distance.
Steven C.

Extremely poor valet management jamming the cars in a long line and then a very long line to check into the hotel. And getting longer. Can you imagine such lack of care for guests who have traveled the day?

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Ask the Community - Hyatt Regency Jacksonville Riverfront

Review Highlights - Hyatt Regency Jacksonville Riverfront

Stayed here recently for a conference and a very nice experience.

Mentioned in 18 reviews

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Hyatt Regency Jacksonville Riverfront - hotels - Updated July 2026

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