"I wanted to get a B12 shot, so I decided to give this place a try. I scheduled an appointment and…read morewas able to get in on the same day. As a new patient, I requested to fill out the paperwork online, which was an easy process and saved me time in the waiting room. The office was quiet and the receptionist was very professional--they made no effort to upsell their services, which I appreciated. I was called in just 5 minutes past my appointment time; no big deal, and they apologized for the wait. The staff member quickly went over a few things and told me the first B12 shot was free. They mentioned they will call next week to check in. Given it was Thanksgiving weekend, I'm sure they were short-handed, but the service didn't suffer. This place is worth a try, and I will follow up on this review next week."

I am extremely disappointed with how Hydration Room handled my wife's experience…read more We became members because we had several positive visits in the past and trusted this clinic. Unfortunately, our most recent experience completely changed our opinion. During my wife's IV therapy, she immediately began experiencing significant pain in her arm and told the nurse something didn't feel right. After being called back multiple times, the nurse adjusted the IV and reassured us that everything was fine, saying the fluids were simply flowing too quickly. Looking back, she should have monitored my wife more closely after making the adjustment instead of assuming everything was okay. Before we left, both the nurse and front desk staff observed that my wife's arm was becoming abnormally swollen and bruised. Since we had the last appointment of the day (5:30 p.m.), we went home believing their reassurance that everything was fine. Instead, her pain continued throughout the night. The following morning, we went to urgent care where she was diagnosed with a blown vein. I understand that medical procedures carry risks and that mistakes can happen. What is unacceptable is how Hydration Room handled the situation afterward. As loyal members who have spent a significant amount of money here, we contacted the clinic simply hoping they would take responsibility and make things right by refunding that specific treatment. We even offered to come in so they could examine her arm themselves, although their own nurse and front desk staff had already witnessed the swelling and bruising before we left. Instead of compassion or accountability, we received emails from multiple employees before finally speaking with a nurse educator. Rather than apologizing, she blamed my wife, claiming she had removed the bandage too soon. We followed every instruction given by the staff. Being blamed after leaving with a painful, swollen arm was incredibly insulting. To make matters worse, the resolution they offered was 50% off our next visit. After an experience like this, asking us to come back and spend more money instead of taking responsibility felt incredibly tone-deaf. A place that promotes health, healing, and wellness should prioritize patient safety, customer care, and accountability. Instead, we were left feeling dismissed, blamed, and treated as though retaining our business mattered more than addressing what happened. If Hydration Room had simply acknowledged the mistake, shown genuine concern, and made a reasonable effort to resolve the situation, I likely wouldn't be writing this review. Instead, they chose to deny responsibility and shift the blame onto the patient. Based on this experience, I cannot recommend Hydration Room. Patients deserve honesty, professionalism, accountability, and compassionate care--especially when something goes wrong.

Treatment was phenomenal! The nurses are welcoming and make…read moreme feel comfortable and safe with explaining the process.

The entire staff is very friendly & welcoming! I've been coming here over a year and love it!!read more

I have been going here for many years and always have the greatest experience from the front desk…read moreto the Nursing staff. I simply love this company and the staff. Thank you for all that you do. Kindest regards, Sawanna

Blendy and the team at Sibel are the best! I started going to Sibel during my lunch break to get…read moreVitamin B-12 shots. They knew I was on lunch so they always made sure I was seen quickly. I was interested in getting Botox but have never gotten it before so I was nervous. Blendy made me feel very comfortable, talked me through the entire process and answered all my questions. I recently went back for more Botox and had the same great experience. They are not pushy with sales but will recommend things if you tell them your concerns. I'm now thinking of getting the microneedling and the PRP Facial. Also shout out to the girls at the front desk. They are always so nice!

Great quality IV! She was on time and super responsive to any questions I had. Plus, it made me…read morefeel better. Highly recommend!

Absolutely exceptional! Maggie is the best! Prompt, professional, and effective IV therapy. Made…read moreme feel at ease and comfortable the entire time. Wholeheartedly recommend!

Just left and feel so good!…read more I got the b12 and tried the cryotherapy. I did 2.5 minutes and have to say...it's pretty awesome! My body temp went from 84 degrees and after to 50! Very interesting feeling but I felt so good after. I really appreciated how attentive and caring the staff are. I didn't feel pressured into buying more, but instead felt very comfortable and welcomed. They have a lot of different options to be choose from for your health and wellness. They also have some incredible packages right now. Facials, infrared, cryo and more! Needless to say I ended up buying a package for myself because of the receptionist. Not because she pushed me into buying, quite the opposite. We just had a chat about all the different things they offer and she was very personable. Excited to come back here in the near future. And would highly recommend trying one of their specials!

Had the opportunity to visit the Redondo Beach location. I am a member in Florida but do travel…read moreoften to California for work. Decided to stop in briefly to get familiar with the new system of using other locations besides my "home" one. The staff was so friendly! I was able to book an IV that same day. Jordyn the RN was super friendly and recommended some ingredients in my IV. She even added the red light to my service. Left feeling amazing and slept so good last night! Will definitely come back to RHW Redondo during my California travels.

Friendly staff…read more Excellent service. Doctor is very thorough with explaining and customizes the treatments to your needs. Never felt pushy or like talking to a salesperson. Every visit is a VIP experience. Will be referring friends, family to Dr. Kim.

I have been going to the clinic to see Dr Kim. He's been amazing assisting me with my allergies and…read moregiving me an allergy shot since I do have food allergies. I have also been doing the weight loss program and have lost 9 lbs in 1 month of doing it. It's great, I have extra energy and am on the right path to be healthier. Highly recommended!

WARNING: Extremely Unsafe and Unprofessional Experience - Please Read Before Going! I wish I could…read moreleave zero stars. I had one of the worst and most alarming experiences I have ever encountered at any medical or wellness facility, and I feel obligated to warn others. When I arrived at the Hydration Room, I was the first customer of the day. I stood at the door as the receptionist unlocked it and flipped the open sign. Instead of greeting me or even holding the door, she looked at me through the glass, unlocked it, and simply walked back to her desk without a single word. That alone was extremely off-putting and unprofessional. After checking in, she escorted me to a cold, uncomfortable, isolated room. The facility clearly hadn't been prepared for patients--they hadn't even bothered to warm the space or create a welcoming environment. It felt careless and inconsiderate. Five minutes later, the nurse walked in to review the ingredients of my chosen treatment. Once finished, I removed my sweater to expose both arms so she could assess my veins. As an ER nurse myself, I know exactly where my best IV sites are, and I pointed them out to her. She dismissed them without properly evaluating them and went straight to choosing my hand--already a red flag. She applied the tourniquet and cleaned the site appropriately, but it became painfully obvious that she had no idea how to properly start an IV. She punctured straight through the vein and into my muscle, causing excruciating pain. Instead of acknowledging the mistake, she attempted to thread the catheter anyway. I informed her she was not in the vein, but she insisted on pushing saline through the catheter, which immediately infiltrated. The skin around the IV began to swell, and she still kept trying to force fluid in. I finally had to yell "It's infiltrated!" because she simply did not recognize what was happening--something any competent nurse should notice instantly. It was honestly terrifying. It felt as though they handed an RN badge to someone with zero training or supervision. I am incredibly grateful I realized how inexperienced she was before she progressed to the next step. Had she attempted to run the infusion without properly priming the line, she could have caused a life-threatening air embolism. The entire situation could have ended catastrophically. Shaken and in pain, I gathered my belongings and prepared to leave. The nurse then asked if I wanted to return when a "more experienced RN" was available and offered me a discount--as if a discount could make up for the complete lack of skill, safety, and professionalism I just experienced. I refused immediately and rushed out of the building. This experience was not just unpleasant--it was dangerous, unethical, and completely unacceptable. I strongly urge others to be cautious and learn from what happened to me. I will never return, and I absolutely cannot recommend this place to anyone.

I've been a big fan of the Hydration Room for years and have visited five of their other…read morelocations--each one offering exceptional service, knowledgeable staff, and top-tier hydration therapies that genuinely make a difference. So when I saw they'd expanded to Torrance (I drive by it all the time!), I was absolutely thrilled. While I haven't had the chance to stop in just yet, if this new location is anything like the others, I'm expecting nothing short of excellence. The team is always professional, the treatments are consistently effective, and the environment is welcoming, clean, and calm--everything you'd want from a wellness experience. Can't wait to book my first appointment and make this my new go-to spot. So happy they've brought another Hydration Room to the South Bay. See you soon Torrance team!

My second visit to Signature Med Spa. Super clean and peaceful when you're in the treatment room…read more Esthetician is knowledgeable and helpful. Received a complimentary face made because one of their devices was not functioning properly for my facial treatment. Gave me some helpful recommendations to check out for my skin type

Really taken aback by my experience with this provider for what I was seeking which was a beauty…read moretreatment. I bought a microdermabrasion facial on Groupon thinking that I might find a cool new place as my previous facialist had moved out of town. Booking my appointment was easy but the first time was cancelled by the office due to an ill facialist. Illness happens, okay, no worries. The second (rescheduled) visit though, was dismal. Minus Star - First of all, this is NOT a spa. This is a doctor waiting room playing spa muzak. Was horrified that I didn't know this and left my mask in my car. While they did provide me one, no-one at reception was wearing hers of the three visible staff. When one goes for treatment, there are folks chatting in the area just outside the treatment room door. Not relaxing. Minus Star - Second of all, the waiting room was packed. I overheard two ladies complaining to each other that they had been waiting for over an hour. The receptionist told me there wasn't a room yet available. After 25 minutes of waiting I told her I couldn't wait anymore. Ended up being treated within 2 minutes. That made my departure 90 minimum after arrival. Minus Star - The treatment room was not comfortable. I mentioned this to Myra my facialist and she said it was cold but didn't ask if I wanted another blanket or anything else that could make me comfortable. I had to ask for a bolster for under my knees, but what she ended up bringing me was a small pillow, like you'd have on the sofa. Minus a half Star - There were many positives about the facial but big ugh was bright light in my eyes whole time with no eye covering. While there were redeeming qualities about the facial, this was endemic to what felt like a lack of personal attention to the comfort of the client. Minus a half Star - the bathroom in the doctors office was not functioning. If you want to use the restroom, you have to go down the hall. Would have been nice to know this before my treatment.... Again, this is part of the lack of holistic attention to the client. The facial its self was fine. She did a good job getting my skin clean and the oxygen did keep it from running. However, the sunscreen or whatever topical cream she applied before I left made my skin sticky. Came back for my 2nd facial and it was a worse experience. Not as long a wait but aesthetician did not even introduce herself, never told me what she was doing as she was doing it and then when she finished, I asked her where was the oxygen and she said they weren't doing that anymore. What?! TL/dr: Not a spa experience but a okay facial.

Love coming to Dr Paul's because you know you're going to be seen by a Dr, and not just any type of…read moreDr, an ER Dr. So he's seen everything and anything walk thru the hospital doors before. Not just an urgent care NP or PA or random family med Dr or whomever is on call that day etc. A legit ER doc with experience in everything! You can't beat that!

I called this clinic in advance specifically to confirm that they accepted my PPO insurance and was…read moretold that they did. I then brought in my 20-month-old son, who was running an extremely high fever and was visibly miserable, crying, and clearly in need of medical attention. Instead of checking my insurance immediately, the front-desk staff had me complete approximately 15 pages of new-patient paperwork. After I finished everything and waited another 15 minutes, I was finally told that the clinic was not in network with my insurance. This was incredibly frustrating and upsetting because insurance coverage was the very first question I asked before coming in. My sick toddler and I lost valuable time when he needed to be seen as quickly as possible. It would have taken only a few minutes to verify the insurance before requiring me to complete extensive paperwork. Perhaps the doctor provides excellent care, but the staff needs better training on how to handle urgent situations involving young, sick children. There was no sense of urgency, compassion, or respect for our time. Based on this experience, I would not recommend bringing your child here as a new patient without independently confirming your insurance coverage first.