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    Hydro Resources

    3.0 (2 reviews)

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    10 years ago

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    10 years ago

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    Sierra Springs

    Sierra Springs

    (4 reviews)

    Not sure that the bottles are getting washed/Sanitized before refilling. Had water delivered tues…read moreand there was a leaf and somthing else in one of the sealed bottles

    The customer service that I have received thus far is deplorable. I ordered my water service weeks…read moreago and have yet to receive any water. It was originally scheduled for Friday, March 20, 2020. However, without warning it was further pushed back to Tuesday, March 24th, 2020. Keep in mind that I only know this because I called their customer care department, no one bothered to contact me. I did finally receive an email on Monday the 23rd saying that my first delivery would be the following day. Great! I was excited to finally receive my order. But no, once again the delivery driver did not show, no call, no notice of any kind. I again called the customer service department only to find out that the delivery manager, Jason, had canceled my account. This was too much, and the customer care associate I spoke to didn't even have the courtesy to apologize. Now, I am told that it will be another week before my water is delivered. I understand that the Covid-19 has everyone scrambling to meet customer's needs, but there is no excuse for the way my account has been handled. I have a request to talk to the Route Manager, but I doubt they will even bother to call me back. I will be sending as many complaints to as many departments as I can find. If this is the way you run your business, I want to make sure as little people as possible are affected by your lack of professionalism. Update: I decided that Sparkletts was not the company for me, so I decided to go with another company. When i called to cancel my order and account entirely, I was told that my account was already pending cancellation. It amazes me that customer service these days is in such dire need of an overhaul, but this is the worst response to a complaint I have ever received. It would be nice if a company's customer representatives can be counted on to follow instructions. I am sure I will update again, because I have a feeling things work backwards at this company and I will be receiving my water soon, lol.

    Hydro Resources - waterdelivery - Updated May 2026

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