When you wake up at 1:30 in the morning to use the toilet and you find the master bedroom, master…read morebath, 2 walk in closets, entry way, dining room, kitchen and hallway flooded, this was a colossal problem that needed a professional company to tackle this burden. This was a week ago. Gus and his crew were very on time daily. He was very knowledgeable and explained the process, what needed to be done, the extent of the water damage. 4 days later, the affected rooms are empty, base boards removed, openings on the drywalls, carpets and padding removed. I am waiting for the repair estimate from the insurance company, then the next chapter of reconstruction should start.

Excellent response for emergency cleaning of broke. Water heater and flooded house. Crews are very…read moreprofessional and I had zero doubt at their ability to get the job done. Communication needs some improvement as a house being flooded for me is not an every day experience though cleaning up for them it's routine. Needs better communication with customers on process, next steps, updatez, etc.

They are currently fixing the water damage in my kitchen. The guys didn't move my stove and…read morerefrigerator out. My son is going to take them out. When they took the cabinets out they were told that I was going to keep them. My son is a cabinet maker and was going to check them out to put lthen back. There are gouges in them. My son will have to make new doors. Everything is dirty. My kitchen & living room are both dirty. I thought they would put up plastic to block the kitchen off. Nope. So far I'm disappointed.

Richard is very professional, explains everything in detail my bathroom is a work in progress but I…read morefeel he is honest and cares about helping get the job done in a timely manner which is hard to find people like him. I would highly recommend this company and Richard.

These guys are pros our kitchen flooded and they were on top of it got us back up and running fast…read morecouldn't thank them enough

Unprofessional unorganized business I ever dealt with. They said this job would take two weeks…read moremaybe 2 1/2 we're going on the second month now stuff is still not done. They did things they were not supposed to do five different foreman that show up on the job nobody's on the same page. Nobody knows what's going on. When they say they're gonna come out to do work. They don't show up. Things are broken. Things are missing. Please do your homework. My word of advice.

Several weeks ago I noticed that the bottom corner of drywall in my bathroom looked a little off,…read moreit looked like it may have been soft and was moving away from the baseboard. When I touched it I could tell it was soft and frustration set in as I knew that had to be water damage. I searched for a company to come out and take a look and came across 911 Restoration. I gave them a call and Eli came out that same day to take a look. A quick check with a meter confirmed my fears that there was moisture in several areas of my bathroom behind the wall and under the floor. Eli was very helpful in explaining the process and staying in communication with me while I waited for a decision from the insurance company. He helped me through the entire process and even when the claim was denied by insurance due to it being a "slow leak" Eli did his best to help me get the work done at the lowest cost possible since it was coming out of my pocket. Through the entire process Eli's been in contact with me letting me know where we were and what the next steps were from the demolition process to the new drywall being installed, flooring and tiling done and more. The work was great and despite the pain of paying for it all out of pocket the bathroom looks great and my wife and I are very happy with the end results. Big thanks to Eli and the guys at 911 for helping us through this tough process and giving us great work.

WARNING: DO NOT TRUST 911 RESTORATION OF BAKERSFIELD…read more Read this before hiring them. I am writing this review to warn others about my extremely troubling experience with 911 Restoration of Bakersfield. If you're considering using them--especially through your insurance--please think twice. I hired them (through a referral from Farmers Insurance) after a water-related incident at my home in December 2024. What followed was a complete nightmare of negligence, poor communication, property damage, and what I believe to be highly unethical behavior. Negligent Work Caused More Damage: Their team failed to properly cap a hot water line under my dishwasher during remediation, which led to additional, serious water damage throughout my kitchen. Rather than own up to their mistake, the company--through a rep named Denia--denied responsibility and tried to shift blame to another contractor. Encouraged Me to Mislead My Insurance Company: Denia directly instructed me to have a plumber falsify a service date and label the work as "leak detection" so I could open a second insurance claim. She also claimed to have spoken with Farmers Insurance and said the second claim would be approved. I refused to follow through with this dishonest plan, but I did file the second claim based on her suggestion--which caused even more confusion and stress. Mishandled My Property: They damaged a $400 baby stroller during storage and failed to return a small but valuable cabinet item ($50). Denia never gave me a full inventory of my packed belongings and avoided accountability for the missing and damaged items. No Accountability, No Resolution: To this day, they have not taken any steps to fix the damage they caused, reimburse the lost or broken items, or even provide an honest explanation. Their rep continually dodged responsibility and refused to communicate transparently. My Advice: RUN. Between their shoddy work, misleading guidance, and unprofessional behavior, this company has caused me more stress and financial loss than the original water leak ever did. Save yourself the time, money, and heartbreak. Avoid 911 Restoration of Bakersfield at all costs.

They were amazing! I reached out yesterday and they were able to come clean my home today. I…read morerequested a deep cleaning and thats exactly what they did. Considering how neglected everything was because I'm a full time student with a full time job and a brand new baby, the price was worth the job they did. The team was very nice and respectful. Definitely recommend.

Always a pleasure waiting with A-1! I have used them quite a…read morefew times over the past two years for deep cleaning. Service and communication are great. The team is always on time giving updates on their ETA and walk through with you before departing. A good value for me.

I had a great experience with this company from start to finish. They're very professional,…read morefriendly, and provided excellent customer service . Martin went above and beyond , highly recommend this company.

Read Before Using This Company!!!…read more Avoid this company at all costs! They lied and misled us from the start. We were told it would be a 3-4 day job and we could stay in a hotel while the work was being done - and then come home to the finish product. Work actually took almost 2 months. We had to go almost 8 weeks with no kitchen and were forced to dine out. The subcontractors they use do low quality, poor work. The paint on our kitchen cabinets is chipping and laminate floor is lifting in several places. Painters primed and painted in the same day, and the flooring was not allowed to acclimate. They refuse to honor the guarantee we were promised in writing. There is ZERO dispute that Alert was notified of the issues during the warranty period!! They claim that we did not have the work complete within a certain timeframe - so the warranty is void. We were given NO notice the work had to be completed by a specific date. When I did confirm the date they gave me, they ended up not coming out because I was I injured and was unable to help the installers remove and replace our furniture outside. Now we are left with trip hazards throughout our home and paint chipping throughout our kitchen cabinets. Current estimates to simply redo the flooring are in excess of $7,000! And $5,000 to refinish cabinets Stay far, far away from this company!! Any questions? Please email me at patrickdlt@gmail for any more information on our terrible experience with this company - there is a lot more that can be told on why you need to use a different company. You can tell, simply by the wording, numerous reviews left on this company are false. A lot are based on the same lies they told us along the way. Beware and avoid. Don't let them take advantage of you in your time of need. Here are some photos of what Alert feels is high-quality, satisfactory work -

These aren't just cleaners they're angels! This company puts the time and effort into letting you…read moreknow that they care. They came in and worked ALL DAY deep cleaning, reorganizing, and putting a personal and friendly touch to the amazing work they do. 100000000% worth the value and time. My house feels like home again! Thank you Sylvia, Joel, and the whole crew.

Silvia's cleaning service is friendly and professional. I didn't recognize my house when they were…read moredone. It was incredibly clean and organized. They are hard working and dedicated to quality results.

I cannot say enough good things about Emmanuel! From the start, he was incredibly schedule…read moreflexible, working around my busy life to find a time that suited me perfectly. He was absolutely professional, friendly, and courteous, always taking the time to explain the process and answer my many questions with patience. His transparency and honesty about the scope of the work and costs gave me complete peace of mind. He tackled the mold issue efficiently, leaving my home spotless and safe. If you need reliable, high-quality mold remediation, look no further, as Emmanuel is the best!

We called Emmanuel, the owner of Alpha Water and Mold, for a water damage due to a kitchen sink…read moreleaking. He came on the same day, and gave a very reasonable pricing quote. He explained everything in detail patiently before he started the job. He kept us informed and sent photos for every process. He honored his original estimate even after he found out there was more damage. He is very knowledgeable and professional! Great experience working with Emmanuel. Highly recommended!