In 4 1/2 years here, we've used 2 other carpet services. The 1st was AWESOME. We stayed w him until…read morehe retired. Always 3 rooms + hall/stairs @$150-$165, which INCLUDED: pre-vacuum w pro shopvac, pre-treatment for stains & pet spots, deep steam clean, spot removal w a commercial-level rotary cleaner, excess water removal, post-clean raking, & enzyme odor treatment. Our last call was to a "green" company whose products/equipment unfortunately did not clean the carpets so this time I tried Pro Cleaning Solutions, which I found via Google. When I scheduled over the phone, I was quoted $65 per room for 3 rooms, which was ALREADY UPCHARGED TO INCLUDE: vacuum, pre-treatment of spots/pet stains (I had made it CLEAR on the phone that one of our dogs is in poor health), cleaning, AND odor treatment. FAR higher than average, but w our daughter's wedding in 4 weeks I reluctantly agreed. This was a bitter reminder to TRUST YOUR INSTINCTS! On 11/3, 2 men arrived at 8:15; one the company owner. After a short walk thru, he said we must pay ANOTHER $35 for odor treatment in just ONE room. I said this was included in our quote, but he insisted this was added & more thorough. I refused; he then lowered to $25, like a used car salesman. But he insisted it was necessary. Again against my better judgment, I agreed. After 30 minutes trying to get their equipment to start, he said they needed a "new fuel pump" & rescheduled for 1 pm. He said he'd apply the "EXTRA odor treatment" so it could "work in the meantime." I was then astonished to see him walk around maybe 9 sq ft w a generic spray bottle of odorless, clear liquid & mist it around once from a standing position. I could have done more w a $6 bottle of Febreeze! They returned at 10:45, & again I was shocked at what I observed. Other companies ALWAYS use powerful pro vacs before cleaning. This is ESSENTIAL! Loose & deep dirt/debris will just be soaked & gummed into place, not removed! NONE of the stains/spots were given ANY TREATMENTS (pls see their OWN DESCRIPTIONS of their carpet cleaning & odor treatment on their website). The other man used a basic wand-style steam vacuum to quickly go over each room once, leaving behind damp piles of fuzz/fur/hair/crud. He didn't even vacuum or rake to collect those so they wouldn't wind up back in our carpet. NO treatment for long term odor control or work on all the spots they missed. NO excess water removal. The wand wasn't even strong enough to fluff up shallow indentions left by the 3 light things we'd moved (a wood-framed chair & the XS wire crates my 6 and 8 lb Poms sleep in). I wound up fluffing those myself w a .99 PLASTIC HAIR COMB after they left! Carpet was left sopping wet. Not only dangerous, but made the whole cleaning pointless! DAMP is one thing. This was puddles-forming-WET, which collects MORE dirt like a magnet. It also houses & grows BACTERIA, which causes new odors, health risks, & damage. While observing, I was looking over the website, to see if I'd misread the steps that were promised. NO - they were SKIPPING them! I did find a coupon - to be presented AT TIME OF SERVICE - for 3 rooms & hall "Silver Package" $79. When they finished, I pointed out the coupon. The owner said he had already given us a "big discount". But, he said, there was a $40 PER ROOM surcharge for the "additional services" - none were performed! Then he claimed his price was better than the coupon. Well, the total we got gouged for was $238.15. That would be ridiculous even if they had DONE the work! Addressing my concerns to him was pointless; he had slick salesman responses for everything. I wanted him out of my house. I paid via the Housecall app, and prayed they'd done a better job than it seemed. They had not. The spots we'd been highly charged to have removed were still obvious, or began to reappear like reverse magic. The smell of now-soaked-but-still-not-clean carpet got so bad, we had to open the doors & windows. So much for that $25 odor treatment! 48 hours later: carpets still not dry. Stains/spots still evident in every room. An awful musty smell downstairs that we have NEVER had before. I spent the weekend in furious tears, while my husband just spent it FURIOUS. I do not like confrontations but I would give anything to go back & refuse to pay until they did every bit of the work! As it is, we won't allow them back across our threshold. We'd be NUTS to trust them to come back into our home, when they have already been so dishonest. We simply want our money back - they have a written satisfaction GUARANTEE, and now we must hire a different company FAST to correct this. I will never ignore my instincts again!

The crew came in to our home with what I'd call beyond impressive safety and professionalism. You…read morecan tell right away that they have turned this service into a craft. Our light colored carpets look as if they were just installed!! The smell is so pleasant and welcoming. Our micro fiber couch looks like we just bought it again. I will be using them again in 6 months. They beat every quote I had gotten. 3200 sqft and they had it back to brand new in a couple hours. Days later and not a single flaw in the carpet. No stains returned! With three boys and zero stains, I'm blown away!!

Purchased wall-to-wall carpeting for our master suite. Our salesperson, a lady by the name of Ms…read more 'F' (trying to be considerate of her privacy,) was knowledgeable, punctual, friendly, funny and helpful. Would not hesitate to recommend this business and do business with Ms. 'F' and this show room again and we almost certainly will within 4 to 6 months for the re-flooring of a different non-carpeted room in the house.

Well, wouldn't you know, the assigned installer is ill so we are put off our install after waiting…read moreweeks longer than the quote when we ordered. Carpet One Fort Worth really needs to up it's customer service game. They have no backup plan to keep customers happy when they screw up.

After Stanley Steemer no showed me yesterday, I had a great experience with Mike today! He was…read morecommunicative, kind and did a great job on my white couch. Very affordable and overall very happy.

Mike was prompt courteous and a good Christian! Did over and above what was needed. If you don't…read moreuse this Company then you're making and big mistake! I will pass his cards on to my friends and family. Thank You Again for your Superior Service! Sincerely Patty

Carlos did an awesome job as usual. We've used them in the past and would highly recommend him/the…read morecompany to clean your rugs. Great job! In

These guys are wonderful! We have used them for years, specifically Carlos. He does an excellent…read morejob. He is skilled, prompt, respectful of our property and friendly. Definitely worth the price. We HIGHLY recommend 1 and Done Carpet Cleaning if you want it done right the first time.

My husband and I went looking for granite countertops. We have browns and yellows in our kitchen…read moreso we wanted a granite to complement it. Carolina is THE BOMB, let me tell you. She is so informative and knowledgeable on everything! She was patient with us as we couldnt find what we wanted. So, we went to their distributer in Dallas and we found our granite that would work. Jose came to measure and he was amazing and so thorough!!! All i can say is great job Mr. RODRIGUEZ! YOU HAVE LIFETIME CUSTOMERS!!!

We had back splash in our kitchen done by APOS Flooring. We were very impressed by the selections,…read moreworkmanship and overall customer service we recieved from them. Will definitely check with them first when we do more home improvements.

The cleaner came to the house to clean 4 rugs. Great job! Very professional and friendly. Highly…read morerecommend!

We have used Heaven's Best Carpet Cleaning several times and they have consistently done a great…read morejob on cleaning our carpet. They arrive on time, they are very courteous and friendly, and our carpet looks amazing once they are done!

Crowley consumers beware Over the weekend I attempted to…read morepurchase Bobcat attachment from Anthony Armendariz a presentive of Lonestar tile and granite company in Crowley. I drove up from San Antonio to purchase the item and met him at his family's Lonestar Tile and Granite business location on FM-1187 shook hands with everyone and paid the agreed price to directly Anthony Armendariz in cash. There were other people there his uncle, his girlfriend who I had been communicating with and other workers. When I arrived, it was already dark and the item was already hanging from a forklift ready to load. It was late and I was in a hurry to get on the road back to San Antonio, so I quickly loaded the item and left and no point in our communication did anyone ever mention the item missing parts or being not functional. 5 minutes down the road I stopped at QT to fuel up and to check my straps as the items was big and heavy. While checking my straps I noticed the item was missing the main hydraulic control component. I immediately call Anthony Armendariz girl friend who is the persons I had been communication with, and she said that they were not aware that anything was wrong with or missing from the item and said they would be happy to return my money. She also said that there was some parts that possibly went to the piece of equipment at the business and I could go back and look at them. At this point I was pretty sure it was just an honest oversite, and the part would be found at the business, and I would be happy to take it with me and sort it out when I got home but not luck. The missing very important and very expensive part was not able to be found I then communicated this to Anthony Armendariz and his girl friend and they then stopped communicating with me at all. I decided that my best course of action was to unload the item and leave it there and with the hope that these people would do the right thing and return my money. Unfortunately I had to much faith in the honestly of the company and this family and they will not return my calls or messages. I am posting this because this is a family business and if this is how they operate it should be known to community. I am still hopeful that they will do the right thing but we will see and I will up date this if the situation changes.

Amazing service and selection! The installers did a phenomenal job, cleaned up after themselves…read more The process is very reasonable and all inclusive. Highly recommend!!!!

Tommy and Bill from Hartman came this week and cleaned 12 months of grand baby fingerprints and…read moreLabradoodle nose mess off of my windows, inside and out. I look out now on the pool and pines as though there was no veil between me and the gorgeousness of the yard. They were gracious, efficient and very entertaining. I feel like we solved world problems chatting as they worked LOL Highly recommend.

The people with Hartmann kept us informed all through the process from the initial quote to the…read moreactual work. In both cases they were there when they said they would be. Once on location they worked very efficiently. We had our windows cleaned, both inside and out, and the deck around our pool pressure washed. This is the first time either one had been cleaned in several years. The windows look like new and the deck is now clean. We plan to have them back next year to do both again. As you can tell we were very happy with their work. Also all of their personnel were very good to work with.