Stay clear if you are a senior citizen. First, car advertised on tru car was not available, was…read moretold I was going to get a great deal on a more expensive car. Price negotiated was never said to include my trade. Never saw a contract until I signed all paperwork believing that I got it for agreed price, when in fact it was more, because negotiated price included my trade!!! So as far as I'm concerned, I got ripped for 3500 ( and really I think my trade was worth more) . I filed with BBB, and am thinking seriously about complaining to the attorney general. Update: was called back in and they made it right. Therefore I am revising my review to 5 stars.

I have *never* had good experiences here in sales, but the service department has won me over…read more Scott Eckles in service is amazing. I had a nagging issue with my brand-new Tacoma and set up an appointment. Scott took it in and personally found the issue before I even made it back to my office. A quick fix and I had my truck (and my day!) back. Very pleased. Excellent effort and communications.

Debbie was very kind, knowledgeable and made shopping for a new car less stressful. She also wasn't…read moreyour typical salesperson. She listened to what was I looking for and answered all my questions

The new management and service team is absolutely amazing. communication and service is so much…read morebetter now. will be returning to have work down on our car from now on!

I cannot recommend the sales team here enough. They make the whole process incredibly professional…read moreand easy. Communications are great and they share an "excitement" about your purchase. Tersea has taken care of my purchases for more than a decade and always goes above and beyond. You can't go wrong on the sales side here with Teresa, Adam, and Nick.

I've been contemplating writing this one star review but after my good experience with other MB…read moredealers I feel implored. I bought my auto during Covid. At that time dealers really had folks in a tizzy and quite honestly it was a situation to even get an appt. Looking back I feel terribly taken advantage of and the sales person was not completely honest. I was told the car was backed into something by the previous owners daughter and that there was no damage to the backend nor an insurance claim turned in. When I went to trade my MB this year I was told the auto was in a front end collision in Florida and had reported damage and a claim. I went back thru my paperwork with Dothan MB and found no remark of this nor the CarFax, which I was told that day they were having issues with. As well when I purchased the auto I was told 4 new tires were put on. About a year later after little driving it and regular maintenance, I was told I needed 2 new tires. I did get a bit heated with the service manager and they relented and shared the tires put on at purchase, we're "newer" not new at purchase. Begrudgingly I bought the 2 new tires. Due to the new tire comment and no callback when the tires arrived, they did waive the install and service tech fees. A top all the dishonesty there service managers are terrible arrogant and many of them don't drive a Mercedes. That says it all!!! I'm deeply saddened tge owner continues to take advantage of the community, as described by me and others on this app.

I began looking at the Ford F150 pickups, both new and used, at the Bondy's Ford main dealership…read more about four months ago to upgrade from a 2002 Ford Ranger with 220,000 miles. Scott Carter came out to assist me and diligently continued to maintain contact with me during my extended search for the right unit that matched my needs and desires. He notified me numerous times of trade-ins that might be the right fit. Last week the perfect match was found at the Bondy's South location. Throughout my search, Scott was friendly, courteous, easy and pleasant to talk to, and made me feel that meeting my needs was important. Based on my experience over the past few months, I would highly recommend Scott Carter to anyone looking for a vehicle at Bondy's Ford. The finance manager, Dewayne Kennedy, was also very helpful in obtaining the lowest interest rate possible and completing the financing process.

Daniel was very helpful, great customer service and I left very satisfied with my purchase. 10/10…read morerecommend

I have to say that after years of being led to believe all retail sales are the same, Bondys proved…read moredifferent. Mark McEntyre is professional and efficient. He allowed us time to browse and make decisions without the annoying pressure and stress that comes from buying a new vehicle. He handled the paperwork quickly and got us in and out without any issues. Go see Mark McEntyre and you won't regret it! First class treatment!

Do NOT buy from Bondy's Ford…read more Worst experience I've ever had. I wish I could give zero stars. They misrepresented my maintenance plan, claiming it was a Ford Maintenance Plan when it was not, and provided inconsistent information that I only discovered after having the car for a while. Several issues have continued to come up since the purchase, highlighting their misrepresentations. They will say and do anything to close the deal. Buyer beware.

Really a great experience buying a car. Greg Bass, Steve Winiarski and the team were duper helpful,…read moreand stayed within our budget, instead of pushing us upwards, like many do. It was fast, fair, and not the usual dealership game. I appreciated that they showed us the car features, various extended warranties and allowed us to make informed decisions. Overall, a really great experience/.

I went in for a simple tire rotation. The staff weren't friendly at all or communicative about…read moreservices. I noticed after my tire rotation that my car drifted slightly to the right so I took it back in for them to check it out. Instead of communicating that they felt my car had no issues, they then performed a service on my car without my consent. when I question staff member Corey Blalock as why they put the tires back to how they were pre-service I was given different reasons. First he said it was because my tires were unevenly worn.( I have a 2025 nissan Sentra that had less than 5,000 miles at the time of service.) Then he stated it was because of the uneven roads of Dothan. When I questioned why they would put them back after I paid for the rotation, he stated they "fixed the problem/complaint I had"(leaving me to believe it was done out of spite because of my "complaint".)Then when I further pushed the issue about it, I was met with a condescending-attitude, with him stating that he could've charged me for a service I was unaware of and how they switched them back for "free" as if they were doing me a favor. He was not helpful at all and I could tell he did not care to fix the issue and I left without the issue being resolved.

Scott and Dewayne were the best!!! If you want the best buying experience, you really want to chose…read morebondys south in Dothan!

We got sold a lemon and after only having it three months they get us to pay to fix the car only…read morefor it to break down three times getting home. Didn't have anything they wanted to trade in and problem wasn't resolved. Was up there for five hours.

Zero star review. Not a good experience with my car. Cara all have something wrong with them.read more

Our second car from Carmax in 10 years, We traded in Vera the Volvo for Nadine the Nissan. We…read moreshowed up with our research, walked the lot, added a few more to the list. We ended up just driving a couple of vehicles. Garrison took care of us, was encouraging, honest and polite with a sense of humor. Sure the whole escapade took a long time and that's down to us the buyer not the seller. We got a great deal and walked away happy buying the Nissan which was the first on our list. Show up organized with all the paperwork you need for financing and transfer and it will be a breeze.

A disaster from the start. Run, don't walk away from this place…read more They didn't inspect the vehicle before selling it and they displayed Incompetence at every level which is quite impressive. We went in to buy an suv from this location. We had a wonderful experience at a different CarMax in California so we were pretty sold on buying from the company again. Unfortunately, this decision ended up becoming a nightmare for over 2 months. Long story short - We bought the car and on the 8th day after our purchase, two engine/system problem lights came on. CarMax has a "warranty" so we took it in and the service person couldn't "recreate the problem" and the light would not go on again. I went to go pick it up, and yes you guessed it, the light came on again (in their parking lot). They kept it again and was baffled mostly because they are NOT a mechanic's shop. They did not have the proper equipment to run a diagnostic per Honda's specs and needed the correct machine to read Honda error codes. They finally took it to the Honda dealership in Dothan and they determined that an alternator plug was loose... they returned it to me convinced that there was nothing more they could do. 3 days later, my light came on again. I was already without my car for almost 2 weeks and was tired of dealing with their incompetence so I took it into Sam Boswell in Enterprise. $1,000 later out of my pocket, they replaced the alternator and voila! Everything was fixed. CarMax mishandled this on so many levels. They sold me a car without properly inspecting it and proved to be incapable of solving the simplest problem (corporate gives them no power to resolve problems) and we will never buy from them again.