David the dispatcher was not only extremely informative and helpful but also very down to earth and easy to talk to he kept me informed about the driver time of arrival, My driver Victor was awesome he helped me get my minivan home safely and also pointed out some leaks that he saw Both of these guys went above and beyond to not only provide quality service but also made sure that things were safe and sound read more

I wanted to make sure to leave a review for the driver Mario R. WORST CUSTOMER SERVICE ever from a partner of AAA. I requested service for my son who had his car running for over 45 mins with his keys locked in his car. I explained to the AAA agent as I've requested many of times before for my son that I was not onsite but with the verification process over the phone expecting not to have any issues as I haven't in the past. From the start Mario R. Seem to be irritated at the request I already provided my son with a photo of my AAA membership but was told he couldn't accept the card without identification. My son FaceTimed me and the driver immediately interrupted and my son trying to request my ID and explained he can't complete the service if I'm not present. I reiterated the above and explained it's never been an issue prior attempted to show my ID over FaceTime and asked if he could still receive service because at this point his 2002 Honda had been running for over an hour. I asked if he will be able to provide service or not as he continued to cut me off before allowing to speak. He responded no and left NO SERVICE NO APOLOGY NOT EVEN TO MY SON! I thanked him for being petty. THIS REVIEW IS ENTIRELY BASED OFF THIS SPECIFIC DRIVER MARIO R. AND NOT THE COMPANY AS THIS WAS RECTIFIED AFTER I CALLED BACK AND SPOKE WITH THE ON CALL SUPERVISOR read more

I-10 Towing And Recovery - Roadside Assistance Near Me - Montclair, California

My first review on a towing service ! We were west bound on the Interstate10 Freeway when we heard a grinding sound. Hubby pulled over the right shoulder ... yes we had the rear driver flat tire... Thank God for keeping us safe!! Called AAA for road assistance... this towing service came within 45 minutes. Marshall A got us in the car on top of his tow truck... I am afraid of roller coaster rides lol which seemed like we we're ascending on one while driving the inclined ramp! Scary feeling for me !! Whewwww we finally was safe on top of the truck bed and after being secured off we went to the next exit ! Parked and got serviced in an empty parking lot !!! Got done in a jiffy!! read more

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AAA dispatched the driver by the name of Chuck to me. I got nothin' but love for Chuck, and not just because he shares my name. I got a flat on Christmas Day, found a thick screw and bolt nailed deep. I changed it for the spare... only to come out the morning after, in the heavy heavy rain to see my poor spare was also flat (wasn't touched for 11 years, I should have filled it). Dispatch said Chuck would take 59 minutes to get to me, he arrived in 40 minutes. Made the attempt to fill the tire with air. Then I found out the battery also is dead, while trying to drive the car onto the truck tow bed. He got the jumpstart for me. Got me to the tire place, where they patched my tire for FREE (America's Tire Co). All I can say is, Chuck was very friendly, very helpful, very professional, really cool, and got me there in one piece, on that rainy, post-Christmas day. Thank you so much man! Lots of love! read more

Absolutely incredible service. From dispatch to the driver, we were taken care of. My mom hitched a ride with the driver in the tow truck and she had nothing but great things to say about the young man who helped. So much so, that I have to call to get his name and praise him for the exceptional service and conversation he provided. On top of that vehicle was spotless, so clean! After a chaotic afternoon with an overheated car, it was nice to get reassurance and quality service from the company. Thank you again! read more

Makai was such a great tow service provider! He was quick, kind and super helpful!! very grateful he came to the rescue! and thank you to I-10 for partnering with AAA read more

Got a flat, ended up in the parking lot of a Jack in the Box. Called AAA and they sent I-10 Towing and Recovery. Fantastic service! The technician was there in 20 minutes and had the spare on in just about 10 minutes. He was friendly and efficient. Highly recommend read more

Best service, +5 Stars Charles S, He's an incredible person; from the very first second you meet him, he makes you feel like you're in good hands. You can see that he's someone who loves what he does. Great service, thank you. AAA member. read more

Hi, I'm just here to give a huge shout-out to Charels. He helped my partner and I out immensely last Friday. We broke down over 100 miles out while driving into town, and our car became completely undriveable, especially for a distance like that. Despite the situation, Charels was super sweet and kind. The drive was honestly entertaining we shared laughs the whole way, which made a stressful day so much easier. Overall, even with everything that happened, it turned into a really great experience thanks to him. read more

Great Service, nice and friendly employee they came in time and they take care of my car really good

Charles came to help when my car broke down, and he was amazing. He showed up quickly, was very professional, and genuinely kind during the situation. He handled my car with care and made the whole experience so much easier. I'm really grateful for his help top-notch service all around. read more

Driver , was early than eta provided which made it better. Professional and understood and identified my needs as a customer. Would recommend. Thank you. Towed from Ontario to Vons upland read more

Exceptional customer service from I-10 Towing. Contacted AAA and used the virtual assistant to create a service order. I was contacted shortly after by the dispatcher who was very professional and went beyond to get a technician to the location as soon as possible. Considering it was the weekend, the wait was not as long as originally estimated. Also, the technician who called me was very courteous. We were impressed with the technician's service and grateful for his help in getting the car towed safely to our home. Thank you I-10 Towing for the great job! Highly recommend. read more

Showed up in a very timely manner. Was communicative, got my car hooked up with no problems. Went to the place that I requested, which was closed, had no problem pivoting to a different place up the street. Unhooked my car and off he went. Well done. read more

EXCEPTIONAL SERVICE! I have never been so happy with AAA and this company I-10 , from the dispatch gentleman to KENNY the driver who was just not professional, kind, helpful he went ABOVE & BEYOND his job duties for me . He needs a huge SHOUT OUT and a free lunch, beverage or a raise. He didn't have to help me to the extreme that he did and in the heat too. He absolutely made my day by relieving my stress and worry about my car. He taught me about my release button, how to move my car from park to neutral and he pulled my car with his pull jack into the spot I needed it to be in, this was after he came the first time to put it in the driveway initially. My dumb dumb self didn't know the steering wheel was going to lock and I couldn't move it after he dropped it in the driveway the first time. The gentleman in dispatch was SUPER NICE and calmed and reassured me that it was going to be ok. Extremely patient, and understanding and I'm grateful to you both and the company should be very HONORED to have them as part of there company. Customer service is KEY to any successful business and word of mouth spreads like wild fire. I will tell everyone I know about my terrible day that turned wonderful from 2 men who were extremely PROFESSIONAL, KIND, and PATIENT!! Thanks again !! KENNY thanks for putting up with me!! read more

Very unprofessional, hire drivers that don't even know the law. Can't even contain themselves. All they hire is gangmember that will probably steal your items when towing. 100% DO NOT recommend read more

Requested a service through AAA and the dispatcher change the ETA 3 times and when the towing arrived he wasn't prepared and wants to drag the vehicle on the bed because he has no wheels, the dispatcher is very rude unprofessional and hung up on me to get another call! Yo save time, whenever you see i-10 & recovery just cancel and request another call and thank me later. read more

These people are professionals who provide great service. They made a stressful situation less stressful with their assistance. Thank so much. read more

My parents had their car towed yesterday by I-10 towing, the driver Charles S., was so courteous, nice and beyond helpful to my parents they can't stop talking about him and how great he is, so a huge shout out to Charles along with a even bigger thank you for being such a great person, my parents are old and sometimes not treated the best by people but it's people like you that make the world a better place, thank you again for having such great employees I-10 Towing, keep up the good work. read more

Disgusting and what a rip Off !! We called AAA they towed our property to this location and now they want 1000 for Friday , Saturday and Sunday housing . AAA do better than with your service carriers read more

7/11 I called AAA to get a Tow to a tire shop, Richard the I-10 Tow Arrived in less than 30 minutes. Richard loaded my car and took me to the Tire shop that closed at 9:30 pm. Richard was very Professional and Prompt. I did not have to wait for an hour on a Friday night. Thank you Richard at I-10 Towing! read more

July 9th, 2025 We requested a tow truck service thru AAA. I-10 Towing was the company that was sent to pick up our car This company was Outstanding they really went over the top to accommodate us based on our Towing coverage The Manager and Alex the driver I really want to Thank you guys again for the outstanding service. You deserve a 10 Star rating in our book I wouldn't hesitate to use or recommend you guys to anyone Outstanding service Excellent customer service Thank You Again Alex An the manager read more

AAA sent out this company to help me replace my spare tire on the side of the freeway and they were extremely fast, kind, and professional! I appreciate their help! read more

Would give a zero if possible. Lady at the front tried to have me 4 quarters instead of 41$ and was trynna tell me I'm stupid because I gave her $800 and the total was $759 she said my change was only a dollar and tried to not give me my money as well as my key is nowhere to be found. The driver decided to forget to leave my keys in the car. Do not come to this establishment. It's horrible. read more

Called to have my car towed home at @8pm since I had a flat and no spare. Dispatcher Joe was super informative with details and ETA of service. Once the driver Larry arrived he was amazingly helpful. Rather than a tow home he offered to tow me to an after hours tire shop. He was super professional and made sure my tire was replaced. Would definitely recommend this towing company! read more

I was on the I-10 fwy Tuesday 10/22 & my tire shredded due to hitting something on the freeway. I was able to pull to the right shoulder barely. I called AAA & they dispatched a tow but 1-10 decided to send a battery service truck when I requested a tow truck from the start in the event my tire could not be changed to my spare. The guy said he couldn't remove my tire because my lugs were stripped, he tells me I need to call AAA back instead of contacting dispatch to let them know I needed a tow as originally requested, luckily CHP was standing by with me so I wasn't alone. We had to wait an additional almost 45 minutes for the second tow & this is the ONLY reason I gave a 5 star. Charles came to my rescue, he asked before he even moved my vehicle was I comfortable with him either driving my car up the ramp on the flat bed or hooking the cables & pulling the car up, I told him I was fine with him hooking up the cables. Then once he got my car on the flatbed we were on our way to Riverside, after we got there Charles went the extra mile, he not only made sure it was ok to drop my vehicle but after all was said & done & I was at the dealers with my advisor, Charles went & parked the truck on the street, came back to check on me to be sure I was ok before he left. So I would like to extend a GREAT BIG THANK YOU to Charles. All the waiting made for a long day but Charles was a blessing. Thanks again, as you said customer service is #1 to you & brotha you went above & beyond. Appreciate you & God bless! read more

Victor called me to say he'd be at my location in 12 minutes , and that he'd read about my unique situation. He assured me he could figure out a way to access my vehicle and get it towed to the Toyota dealer. Everything he said, he did. And I appreciated his explanation and confidence. Our out-off-state trip is delayed, but not dead. Thanks Victor! read more

I-10 Towing And Recovery - Roadside Assistance Near Me - Montclair, California

Experienced fast and reliable service with friendly staff that took care of my family members with a tire failure. Highly recommend!

The worst towing company I've dealt with so far!! The driver didn't even know where I was I had to tell him how to get to me then he never showed up at all and then he lied and said he showed up and I wasn't there. When I called and talked to the office she lied and said they called multiple times and they came and didn't see me and I was standing outside the whole time. The worst tow company do not use!! read more

This is the best, most helpful tow driver we've ever had. Charles went out of his way to be extra kind and helpful. He made my whole weekend better and was efficient and knowledgeable. I wish we could clone him! read more

I had an accident and the tow truck driver told me that I was better off bringing my truck to the yard so that the insurance adjuster would be there asap, otherwise they would take forever. The catch for them is that if it goes back to their yard then my AAA policy would no longer cover the tow fees, not only that, but the driver blatantly lied to my face when I later found out that they don't accept adjusters in their yard. I ended up paying over $1500 out of my pocket simply because the driver wanted to be dishonest. And the office staff have a terrible attitude and do not care to help you get your vehicle out of their yard. Do not trust these people! I had a terrible and expensive experience!!!!! read more

I can't rave about them enough, they were dispatched through AAA and called me with in 5-10 minutes of that, explained they were a little backed up gave me a lead time and were there within that lead time. Ray our driver came and was amazing! Very friendly, super easy to work with. Loaded up my car, I required a flat bed. Was only 2 miles from home, followed my husband home and dropped my car. Seriously great company. He was super nice and the dispatcher I spoke with was great also! read more

The heavy-set manager came to my location, approached very rude, and left me and my two toddlers stranded. He's very unprofessional and evil. Very negative and strange!! Maybe he needs to get in shape and drink some water instead of being cranky this summer while in the field. read more

Had issues with my truck. Called AAA and they sent out I10. Manny came out and he gave me EXCELLENT service! First he checked everything. Alternator good. Just bought the battery 3 months ago so hard to believe it failed. But yep. It did. He told me sometimes it happens. So he was quick and efficient. Got me jumped so I could go get a replacement. And talk about getting to me super lightning fast?!!!! Yassssss!!! 10 minutes from my call he arrived! Excellent service. No complaints. Would use them again in a heartbeat and highly recommend! read more

I-10 Towing And Recovery - Great diagnosis from Manny...need new battery! - Roadside Assistance Near Me - Montclair, California

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Isaiah was great! On time, friendly, courteous, professional, knowledgeable, and efficient.

I contacted AAA when I accidentally left my keys in my car and they had sent me a driver from I-10 Towing. Leo showed up within 30 minutes and helped me retrieve my keys within the next 2 minutes. Very friendly and helpful. Two thumbs up service. read more

My wife's car broke down over the weekend and I explained to dispatch that I had an appointment with the dealer at a certain time. Dispatch had advised me that a driver should be there in 45-1hr. The driver Damien was there in 30 minutes and he was very professional and knowledgeable. If anyone need a tow service I highly recommend I-10 Towing & Recovery read more

My insurance ordered a AAA tow for my vehicle to be towed from my home, to the body shop for repair. They quoted me a specific day and time, and my tow truck arrived exactly at the quoted time. The driver, Charles, was friendly, and allowed me to ride with him to the body shop. He was friendly, passed on some good advice/experience, and got me to the local body shop to start repairs. He was a safe and courteous driver. Thank you I-10 towing, and Charles specifically, for helping me out during a stressful time. read more

***BEWARE IF YOUR CAR IS "MODIFIED"*** See the picture attached below clearly showing the AAA logo and AAA towing my car in the past in the SAME condition. The absolute worst towing company I have ever dealt with. I called AAA and requested to have my 2002 BMW M3 towed on a flat bed because it skipped timing. When the driver MEKHI arrived, he was already on the phone with his boss, JOEY, who demanded the car not be touched because it was modified and was not allowed to be towed by AAA, period. In the 23 years i have been a AAA member and in the 15 years of owning this car have I ever been denied a tow because the car was "modified". The front bumper was taken off to assist with loading the car on the flatbed but the driver MEKHI decided to face time JOEY and take pictures of my car instead and report my car to AAA stating that the car was not allowed to be towed because it was "modified". I immediately called JOEY and asked him to forward me where it says in the AAA terms and conditions that the car cannot be towed because it is "modified". He just kept deflecting the situation and told me to reach out to AAA. No problem JOEY, a quick google search was all you needed to do so here you go for your future reference. " AAA reserves the right to provide only such services as is deemed safe and within the normal course of servicing, including but not limited to using ordinary servicing equipment and servicing vehicles that have not been loaded, altered from their original manufacture or custom manufactured in a manner that interferes with the safe and legal rendering of service." What was unsafe about towing my car JOEY? No special equipment is needed to hook it on to a flat bed. Hook the axle and it goes right up. The car arrived where it was via AAA. No other tow company has ever had an issue towing my vehicle. JUST YOU! As you and I both know, 2002 BMW M3's do not come with spare tires. If I simply had a flat you're telling me i'm screwed? Oh yeah, how about when MEKHI denied to tow my car but offered to tow the car privately if i paid for it? Doesn't sound very ethical to me and I will be sure to bring it up with AAA as well. AAA was VERY nice when they called me back listened to my concerns with the professionalism and customer service delivered by I-10 Towing. AAA apologized and said I definitely had a valid point and I was immediately passed to a supervisor who did not waste anytime dispatching I-10 Towing again for a 2nd assessment. By then, I already had another tow truck on the way via a friend who said they would only charge me $100 to tow it and AAA kindly provided me a reimbursement form to complete. How convenient that you also happen to be just down the street from where the car was supposed to be picked up and you refused service. I would hate to think that you would purposely cancel the tow and still be paid out by AAA just for showing up. I truly hope that's not the case. I work in five star hotel and know what it means to deliver outstanding above and beyond customer service. AAA hit it out of the park where I-10 Towing failed on all counts. Nice job MEKHI and JOEY for earning your selves this 1 star review. read more

I-10 Towing And Recovery - Check it out Joey. The very same car on a AAA flat bed. Shocker!! - Roadside Assistance Near Me - Montclair, California

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Worst place to get service from, inconsiderate people. AAA needs to do better than this.