1. I AM Electric

    1. I AM Electric

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    Charlotte, NC

    I AM Electric

    4.0 (1 review)
    Open Open 24 hours

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    4 years ago

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    James S.

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    Freedom Solar Power - Charlotte Solar Panel Company & Installers

    Freedom Solar Power - Charlotte Solar Panel Company & Installers

    4.5
    (2 reviews)

    These folks are PROFESSIONALS! We had numerous solar folks come in and their first question was…read more"What's your WI-FI password?" What?! Why?! Freedom Solar never once asked for it. Tyler was the sales rep and he was fabulous in NC. The installers were just out of this world! Ray and Jay worked together so well. There should have been another man but his wife had a baby; so a crew from Texas came and helped too. They, too, were fantastic! Eric and Ben along with a fill in from Texas did the electric on different days because of the rain. ALL of the crews were fantastic. I highly recommend them. Tomorrow our county comes and inspects and we should be up and running. Eager to do our part to save the planet. We are very pleased with Freedom Solar!

    f you decide to install solar power to your residence be prepared for a lengthy process and a few…read moreissues along the way. I went with Freedom after the initial company I was going to use dropped the ball. Freedom was a little more expensive bemuse we selected the top of the line Sun Power panels. Freedom Solar has a decentralized approach to project management. The sales rep would did the initial presentation was okay - a little shaky on his knowledge base. He said he would oversee the project - after a while he dropped out of sight and everything was done via their customer service department. Overall the customer service reps were good. Couple of issues - getting approval from our HOA. They snail mailed the initial application / fee which the HOA said they never received. Customer service resent and eventually we got HOA approval. My question is how come in this day and age was this process not done electronically. Installation day comes - the electrician shows up and works till after sunset to complete his tasks. The panel installers never showed up - we were contacted at the end of their time window. Instead of rescheduling for the install the next day we had to wait a couple of days for somebody to be flown in from Texas (we are in North Carolina). All the inspections passed without issue. The app is easy to use for monitoring. Time will tell how much benefit we will receive - keeping fingers crossed for positive results. One last annoyance - got an invite to a zoom call to review the system and app - BUT it can't be scheduled for several more weeks. Would have thought it would have been scheduled with in a week of turning the system on. I would have preferred if Freedom Solar had a true project manager who coordinated and communicated all that is going on rather than their decentralized approach.

    Renu Energy Solutions

    Renu Energy Solutions

    2.7
    (19 reviews)

    After nearly a year after install we have an issue with the system because an AC connection was…read moreloose and fried the AC shut off switch. 5 days after reporting a problem a tech checked it out. 4 or 5 days after that he came back to replace the part but had the wrong part. Several days later he showed up with and installed the correct part. Before leaving I explained that my app showed power from my panels going ONLY out to the grid - not recharging the batteries of powering our home. the tech said it could take a couple of hours to reset...that was more than 48 hours ago. My CSR seems to be ghosting me. We are now at 2 weeks where our system is not producing/operating properly. As someone said earlier the "service side leaves much to be desired.". Renu's service department is slow to respond and doesn't follow up when promised. Update: Tech Bobby Brown arrived yesterday and seems to have fixed the issue. He worked on some high voltage stuff whilst I held an umbrella for him in a steady rain. I very much appreciated Bobby's efforts. That said, this warranty repair took too long to complete. Customer service (while very polite and pleasant) did not communicate well and the initial tech came with the wrong part then poo-pooed my concern about energy flow. My system was out of commission for 19 or 20 days which remains unacceptable. I am raising my rating to 3 stars from 2 with the hope that this was a one-off issue and that I'll be able to raise my rating more in the future.

    Renu is the worst customer experience I have ever had. I was misled, treated poorly, condescended…read moreto, and ignored. I currently have an abandon, disregarded project.

    I AM Electric - electricians - Updated July 2026

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