I had an excellent experience at Birmingham Luxury Motors from start to finish. The team was…read morefriendly, professional, and made the whole process smooth and stress-free. They answered all my questions, gave honest guidance, and made sure I felt comfortable with my purchase. The vehicle was exactly as described, and I really appreciated how welcoming and helpful everyone was. I would definitely recommend Birmingham Luxury Motors to anyone looking for a great car-buying experience.

**AVOID AT ALL COSTS - Sold Me a Damaged Tesla, Stole My Tax Money, Then Ghosted**…read more Bought a 2022 Tesla Model S from Birmingham Luxury Motors in March 2025. Currently out thousands of dollars with a car that's STILL broken. Here's my experience: **THE BAIT & SWITCH** Salesman Jimmy guaranteed the car was "mint" with the tilt-screen feature I specifically wanted (have it in writing). After my deposit, took days to send videos - which conveniently avoided showing any damage. Should've walked then. **WHAT THEY ACTUALLY DELIVERED** After keeping my money for days of "final inspections" before shipping to SC: * Front suspension clanking loudly (major mechanical failure) * Steering wheel looked like a dog's chew toy * Water inside the taillight (yes, really) * Center console broken * Hood paint damage * Rear fender collision damage * Missing the tilt-screen Jimmy swore was there Manager Andy's solution? "Call Tesla, they'll fix it." Not kidding. **THE REPAIR NIGHTMARE** Spent 5 days over multiple trips to Tesla Savannah. They had to: - Remove the ENTIRE front end - Tear out the whole center console - Major suspension work Tesla tech said he'd never seen a dealer sell a car in this condition. It's still not right. **THE LIES & BROKEN PROMISES** Andy promised (all documented): Paint repair reimbursement Compensation for missing features Travel expense reimbursement Would "call right back after checking with management" Plot twist: Andy IS management. That was May. Still waiting. **REGISTRATION DISASTER** - Took them a MONTH to even start paperwork - Gave me fake temp tags printed on copy paper - Got pulled over (cop was not happy) - 62 days and 3 DMV trips to get registered - Andy's response: "Don't worry about it!" while I'm driving illegally **THE ACTUAL THEFT** Paid BLM $859 for "state taxes." Had to pay $884 AGAIN at DMV because they never sent it to the state. They returned $300 and kept $584 of MY money. That's not a mistake - that's theft. **CURRENT STATUS** Haven't responded since June. Complete radio silence. Owe me thousands in documented damages. **PRO TIP:** When you leave your review, expect a generic response about how "management takes this seriously." They don't. It's a bot. I fell for it. **BOTTOM LINE:** This isn't just bad service - it's fraud. They knowingly sold a damaged car, stole tax money, and disappeared. Currently pursuing their dealer bond and legal action. Find ANY other dealer. Even Craigslist would be safer. --- *Documentation available. Ask me anything about this nightmare.*

Appears by the photos to be dependable vehicles, most with low mileage and good pricesread more

Most dishonest POS out there,ruined my car bu spraying paint thinner on the seam sealer…read more Had to take them to court and get judgement and when they lost,they ruined my car. Stay very far away from there crooks

Do not do business with these people . The owner spit on a customer today over a miscommunication…read more This is not a establishment you want to do business with.

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

$1340 for a 30,000 mile service on a Crosstrek. Need I say more? I checked the recommended service…read moreitems against their invoice and they did at least $700 worth of unnecessary services. And this wasn't things they found that needed to be done. He told me up front the cost and I was too stupid or trusting to question it. Even justified it by saying the other dealer changed more. So I guess they are all crooks.

I have bought 8 cars from Rami in the past 10 years +- he buys good used cars Do your due…read morediligence. These are used higher end cars. I have done well buying his cars

I told the owner whoever the guy is nevermind .. I didn't want the car. He ran my credit 15 times…read morenow I got 15 hits on my credit .. and he still calling me..

Southside staff was very professional, helpful, and provided limited pressure in our search! Lee…read morewas especially respectful and patient in our test driving and considerations. They provided the most reasonable prices that were researched in the immediate area. Even at the end of our visit we were provided a negotiable price that we could refer to until the next business day, as well as further connections on programmable keys. Just like in school, if you don't ask questions you may never learn at the perfect opportunity, so ask away with these guys. Despite finding an offer elsewhere, they still were open to provide assistance.

Southside Automotive Group was friendly, genuine, and easy to work with. The team made the process…read moresmooth and transparent, and the new truck I bought literally exceeded all my expectations. Highly recommend them to anyone looking for a great vehicle and excellent customer service.

So the new name is Edwards Honda, same location. It's been a while since I have come here for…read moreservice. I drove up to the service area (somewhat of a drop off driveway) and there was a car in front of me. Usually there is a service technician that comes and greets you and ask what type of service you are needing. After sitting a couple of minutes and not seeing anyone, I decided to get out and go inside. The person that was in the car in front of me decided to do the same. Once inside, one technician was on the phone with customer then another service technician came out front. Since the other individual arrived before me, I let them go first. The tech that was taking a call came out and assisted me. After leaving my keys in the car and agreeing to a service I originally didn't come for... I didn't see him again. An hour and half later, my patience was wearing thin. I walked to the desk and ask for the status of my car. Another technician asked what car I had and he went to check things out. He came back after a few minutes and said they were checking my car for potential additional issues and he wasn't sure why my original tech did not update me. Communication is key and essential. It's now a little over 2.5 hrs of waiting, hopefully I can leave soon.

First of all, I don't review everything, but when I have a remarkably good or bad experience, I…read morelike to share it for YOUR benefit. I'll make this short. I was buying a relatively new, (for my spouse), Passport. Briefly, the experience was as good as I have ever had when buying a car. The salesman, Deon, knew what he was doing and negotiations were calm. Further negotiations with the manager, Willie, were equally calm and professional. Don't get me wrong. Carlock is a business and they are not giving cars away. But the sales team and I arrived at a fair price and my wife was able to drive her new car away yesterday. We are happy, about the experience, and that is unusual when one has just bought a car. I can't believe I'm giving giving five stars to a car dealership, but they deserve it.

Scam dealer do not trust these people. They sell junk cars with multiple problems and lie about all…read morethe work they do. They are very rude and aggressive when you call them out on there scam. Very poor and unprofessional. All they want is your money, I highly recommend to stay away.