We have had Em-Maculate cleaning our house for a while and there have been issues from day one. We…read moreasked for two people for a deep clean. A man and woman arrived and spent 4hrs cleaning. Everything the man. Leaned was amazing, the woman did not do a very good job, they ended up sending the man back to redo what she had done. We were very happy with him, he went above and beyond. We liked him so much that we didn't make an issue of him damaging our laminate flooring using soaking wet mop. Apparently he left the company and they didn't notify us. They sent out some guy we didn't know while my wife was home alone. She wouldn't let him in. When my wife called Emily, she sent her to VM. She sent a text back. She said that she had tried to contact us but didn't hear back. The only contact we got was an email that she wanted to change days. She asked for a reply if the change was okay with us. It was not so we did not reply. Also, during the time we had service from Em-Maculate Cleaning Service the price changed from hourly to fixed and the price increased without notification. When my wife tried to work things out with Emily directly she said we were too difficult as customers and she was dropping us. Who knew that asking for clear communication was "demanding".

Over-charged, unprofessional, and sketchy business practices…read more I paid for a move-in cleaning for my new home. I was purchasing from my parents, who were present for the cleaning while I was out of state. I was originally quoted over email that the cost would be $580. It ended up being $1,200, and there was 0 communication with me that the quoted price would change. I found out when I got the invoice. I was charged for a 8 hour session with 2 people working. However, my mom told me that for the first 4 hours, only 1 cleaner was working. Also, the cleaner was an 1 hour late. Mind you, they did not inform me of either of these things. So, if my mom were not there, I would not have known. When I confronted them, they said one of their cleaners had a medical emergency. (Again, I would've been totally fine with only 1 cleaner at first if they had told me about it AND had adjusted the price accordingly instead of charging me for 2 cleaners when there was only 1). I guess, they may have assumed I didn't know the owners of the house, so they could get away with overcharging me without me knowing. So, I got the invoice for $1,200. I asked her why it was this price, since at most it should've been $760 ($95/hour for 8 hours). She said since they only had 1 person the first 4 hours, they ended up having 3 the second 4 hours to make up the time. So, it ended up being more. Also, they said they were there 10 hours but "gave me a discount" since they were late and there were mix ups. I told them I was very upset and frustrated, because had I known they were going to charge me double, I would've asked they stop the cleaning and done the rest myself. I did not expect to be blindsided with a cost double the price. They stopped replying to me on email and we continued over the phone, where they inevitably did not budge and charged me the same price for the labor since they ended up having more people. I accepted the charge, but wanted to write this review to share my experience. It's actually 2 years after the fact and I wanted to keep it to myself. As a small business owner myself, I know how damaging bad reviews can be. So, I wanted to give them the benefit of the doubt, but I just got an email asking to be connected as a business partner or something and it convinced me I really needed to write this. I'd encourage you to look for other options unless you're rich enough to be able to blindly pay nearly double what you're quoted with no notice.

We use the service of MZ House cleaning and Marias team are great.read more

Cristina came with one helper. She expected an empty house but we had not finished packing. We…read moreneeded windows, floors (wood and vinyl), kitchen cabinets wiped, bathrooms, oven and refrigerator cleaned. The helper used a perfume cleaner on the old linoleum which left it a bit sticky and stinky. She got water drops on the wood floors. Cristina cleaned the oven beautifully. After an hour, Cristina said she could not complete the work and she left. She did not charge me.

I used this cleaning service every month when I lived in my previous apartment and they're very…read moregood and thorough! I felt my apartment was always presentable and clean whenever they came. They even made my bed!

We had some issues with the cleaners showing up on time. If you are on a very strict timetable,…read moreyou might want to consider using another service. The cleaning crew did a very good job on the basic cleaning stuff but the areas where they seemed to have missed or skipped over was in the more detailed areas (missed cobwebs, some floors not cleaned, some walls not wiped). Everything else they did a really good job. All the cleaners and the owner are all very nice people and they are more than happy to isten to and respond to your requests. I would like to give the team and the owner the benefit of the doubt and suggest that they might be so busy and possibly overbooked that they are experiencing some growing pains in terms of scheduling and managing jobs and hours. I believe a distinction should be made between scheduled house cleanings and move out cleaning. I feel that this cleaning service would be very good for people that require daily, weekly, or monthly cleaning of their homes but not so good for move out cleaning service as move outs require a lot more attention to details and can be time consuming.

Had our apartment moving out clean up done from Elena Personalized Cleaning service and she did a…read moregreat job. Affordable price and satisfying clean up. Very flexible and punctual. Highly recommend.

Shannon and Allison did an awesome job cleaning our home!…read more6-7 stars truly. They were friendly, timely, thorough and artists, as well! Beautifully folded bath and bathroom towels, roses created out of toilet paper.

I wanted to like them because they were friendly and the reviews were nice but I had to go in and…read moreclean after they left because I had guests coming. I had paid for a deep clean but even from a general cleaning perspective it was a mess- especially the floor. Mind you I live in a fairly small 600 something square foot apartment. It was unfortunate, I wanted to be able to have peace of mind and have one thing off my plate but I still had to sweep and mop again and it was also emotional labor to have to keep calling and providing evidence. They did try to make it right by wanting to send cleaners later that day but the timing didn't work out with work and guests coming the next day. They ended up reimbursing $50 but it did feel like the amount of work I had to do was worth more than that. Oh they were also half an hour late ;(

Maria was great! Responsive, timely, and efficient! She did a great job cleaning our bathrooms and…read morebedrooms at a reasonable price. Would definitely hire again!

I requested a move out cleaning, and Maria stepped up. She and her work partner did a lovely job -…read moreso thorough. Her rate was very reasonable, and they were prompt, kept me informed via text, and the condo looks so very clean and inviting now!!! Thanks Maria!

We used Kikay's for over a year before we had to stop due to budgeting reasons. The crew was on…read moretime, or if they were going to be a little late, they always let me know. Karen was easy to work with on scheduling and flexible when we needed to tweak the dates of cleaning. The crew accidentally broke a couple of small items (candle, perfume bottle) over the course of the time they cleaned for us, as will happen, and each time they immediately let me know and offered to replace the item. I would reccomend Kikay's Cleaning for sure!

Kikay's Cleaning was quick to get in touch with me about a deep cleaning I wanted for my house. We…read moregot an appointment scheduled within the next week, and they were on time and completed the job in a reasonable time frame. They did a wonderful job in my home, and I am very pleased with the results! Thank you!

I needed some last minute help spiffing up a place before the weekend, and MM Cleaning came…read morethrough. Monica came by to do a quick walk-through the same afternoon I pinged, and she noticed things I didn't even see. She offered to include that work for a nominal addition. Totally reasonable. I came back to check on the house afterwards and they did a great job. So grateful for their help.

This cleaning service was so wonderful and so good that I wish I could do this every week! It's…read moretruly the best I've had in my entire life at any I've had. They listen to my request for specific things like dusting the baseboards and cleaning the walls and attending small detailed organizational projects. Thank you so much. I will hire again asap. The value for the price is really excellent!