This experience couldn't have gone better. I received a recommendation for Roto Rooter from my…read moreneighbor. I had a faucet that was leaking, causing mold and leakage onto my kitchen floor, that needed service quickly. Though I did not call for urgent service, the plumbers were over within two hours. They installed my faucet, explained what had happened, offered advice, and removed all used parts, which was all done neatly and within a short amount of time. Joe was reliable, knowledgeable, incredibly polite (even took off his shoes upon entering), honest, and did what he said he was going to do at the price point quoted. I really couldn't have asked for better service and I highly recommend them.

Called for a shower that was backing up in our bedroom. It was about on hour in that he looked at…read morethe shower. He had camera scoped the clean out drain to the septic etc. and no issues. Got to the shower and first plunged it (with my plunger) and broke the plunger. Then snaked it. After about 30 minutes of hearing the banging of the snaking I came in to see what was happening. The clog was worse and he seemed baffled as to why. Mentioned that the snake was fully extended and he didn't know where it all was going - that it made no sense. I walked downstairs to find water pouring through the ceiling and a sink overflowing. He proceeded to say that "that was already like that". That we are now at about something like $400 for his time thus far and to keep going we are looking at $300 more. My response was that I think I would have noticed if I had water leaking like that I would have noticed and pointed out that we were just down here scoping the clean out and there was not water pouring out - this just happened. I asked what he thinks might be going on, did he break a pipe snaking? His response was "I am going to leave it there" As in I am walking out with water pouring through your celling and out your sink. I was shocked and barely holding back tears. His response was "this is my business and I don't want you to sue me". He did indeed walk out. It took me 24 hours to get something else here and in that time a pipe burst in our wall causing even more damage. Turned out he broke the shower pan when snaking causing the issues - yet another issue we are left fixing. What a nightmare and beyond unprofessional.

Hands down, our purchase here was the easiest transaction we have ever had. Within minutes of…read moreentering the store, working with Joe, we chose our carpeting, paid and scheduled the measuring appointment for the next business day. Milton came and measured and -lo and behold!!!- Mark came out within the HOUR and installed the carpet in our 24x24 shed. Oh, did I mention? Free installation. And the carpet is beautiful. If only the rest of life could be this easy. We heartily recommend Warehouse Carpet Outlet.

Very helpful when I called on the phone, and it continued on into the store. The carpet we got is…read moresoft and beautiful! I love it.

Request chimney sweeping. Had them simply ghost me twice. Gave them a second chance and they…read moredecided to go do other jobs. I really needed the work done for the winter. They have very bad organization, and would rather argue with me via text. Very poor service. Best avoided. And no, it wasn't raining both days. The owner has been pursuing me across the Internet now for posting a legitimate complaint. She seems determined to start a fight, so you know, now you should REALLY avoid them. Obviously not run by adults.

Broom Hilda did a great job cleaning my house. I had unexpected guests coming and needed the whole…read morehouse cleaned - communication vis text messages was quick, clear and, concise. They were on time, thorough, and efficient; a real lifesaver!

The work I had done was completed competently and quickly, at a reasonable cost. Brad & Matt…read morecleaned up nicely before they left. Brad, Matt, and Sue were polite and pleasant.

Today I had an appointment with this business For the purpose of installing a new washer and Dryer…read more I bought them a few months ago. And I wasn't sure if they are. electric or gas. I said, I will check my records. My brother was here, and he. decided to call Thayer. These two things literally took a couple minutes. By the time my brother and I were done, we looked. into the foyer. And the two men, Brad owner. Plus, one other,. who came were both gone Without saying a word. When I called the office to complain, the woman the woman who answered the phone gave me some ridiculous nonsense. I said I would be posting reviews online. And she said go ahead; We've been in business for 30 years. I certainly won't be doing business with them. I suggest anyone else doesn't either.

When we were purchasing our new home, we found out that JB was the company the previous owner dealt…read morewith. We were going to stay with our current fuel company but the woman I talked with at the Cortland office that was so helpful and offered us "new client" pricing that we decided to go with JB. They sent someone to come over the day we moved in to check the lines, etc., and gave us an overview of what to expect going forth. So far they've been great to deal with!! Beth B.

They were one of the most difficult places I've ever had to deal with. There's one lady that…read moreanswers the phone that has absolutely no clue what's actually going on or just doesn't care about her job whatsoever. When I got my propane tank dropped off the girl that has absolutely no clue what she's doing told me in 3 days someone would come and fill it up fully, it was over a week later that someone actually did show up to fill it which wasn't a big deal but I had never had a big propane tank like that so I had no clue how long the starter amount they put in there would last and it was the dead of winter so it was nerve racking. After they come and fill it fully they give you your bill which, as what the clueless lady said, should've been just about 200-220. The bill was over 100 dollars more than the price I was told it would be and when I called they were acting like I was crazy because "the price on propane fluctuates". However the only reason I gave two stars is because they did fix the bill for me and gave me the amount I was told it would've been, them fixing it however caused a whole new set of problems. Fixing the bill took them over a month and I kept calling about it and kept being told it wasn't done yet and that they'd send me the bill which I never ended up getting. The only reason I knew it was finally fixed is when they finally called me OVER a month later and asked me when I was planning to pay the new balance like I was the one who was taking forever. Keep in mind I never got anything in the mail about and I called many times to check up on when I would get the new bill and was told that they were working on it and to wait until I received the bill in the mail. The only semi decent thing about that was they let me pay over the phone which they wouldn't let me do the entire time they were "working on it" I'm sorry but I refuse to believe it took them an entire month to fix my bill. And lastly I called them at maybe the second week of April and asked them to come pick my propane tank, I asked when it would be picked up and was basically told " that's not how it works they get to it when they are in the area". I'm 20 minutes from Cortland and pass where they reside nearly daily and I'm in a campground full of people who specifically get propane tanks through JB Smith but okay fine I can understand not making a special trip. I asked for an estimated time they'd be in the area because I wanted to be here when they picked it up and she looked it up and said they'll be there and should be able to pick it up in a week. Over a week passes and I haven't been called or notified in any way why no one has shown up so I call and I get the same damn girl who could care less and she tells me that almost ALL of their trucks broke down and they're having this huge problem and I'm like okay that's fine when will they be coming now. she tells me some specific day within the week that I can't remember now and guess what no one come yet again. From the very first time I called it's been around 2 and 1/2- 3 weeks and I'm about to be moving so I called today and got someone who actually knows what they're doing and I explain how long it's been and that I'm leaving and you know what she says , we can have someone over there this afternoon. THIS AFTERNOON. Like seriously has it been that easy from that start. An hour after that phone call someone is here picking up my propane tank. Except now, I don't know if they have a policy where they don't hook back up your own propane tanks but, I'm now left with figuring out how to put it back together and make sure it's not leaking alone. They are the sole reason I will not be winter camping again. The only time I enjoyed anything about JB Smith is after I finally got them paid and I wasn't having to call them or deal with them at all and I had a propane tank I didn't need to fill for 3 months and could use without worry. Worst experience ever.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

The person who came out was personable and charming but that's the only good thing I can say about…read morethe company. It took weeks to get a written quote after he had been by. I asked if we could discuss a few things on it and the he kept saying he'd call but never did. I tried calling him a few times but eventually gave up. Part of their sales pitch is that they come out for emergency calls for their customers and how there's always someone available but if they can't even call me back to get a project started then why would I believe they'd actually show up when I needed a repair? Their quote was literally double the other quotes I had gotten and the markup on some items was ridiculous. The furnace model was listed on the quote so I looked it up and they were charging me nearly 5x what it cost. And it isn't like they were rolling in labor or other parts because everything was itemized. In the end, I went with a different company who did great work for half the price Halco wanted.

I requested a quote for installing a heat pump system to replace an ancient fuel tank furnace…read more Halco came out and quoted me $72K for work other companies quoted me $26K for! Obviously, I ended up going with the cheaper company, HSC Associates, and I'm sooo glad I did. HSC was great! But Halco? Stay faaaar awaaaaayyyy from these scammers.

So impressed! We needed our chimney cleaned for the season but had big concerns about Covid. They…read morewere just as concerned and we were able to get our chimney cleaned with zero contact. I love how this company was just as concerned about their employees as they were about us. This is the kind of company I want to do business with. A few years ago we had a chimney fire and needed structural work done. They did everything to make our wood stove and chimney safe to use. We heat exclusively with wood so this is very important. We also bought a brand new wood stove from them and everyone we dealt with was top notch, they know their business. We got the right stove at the right price. No upselling, they knew what we wanted and needed and showed us all of our options. Our wood stove works great. I highly recommend this company.

Holy Smoke recently did a repair job on a chimney liner for me and I thought they did a fine job…read more The workers were kind, explained things well, answered my questions and requests, and cleaned up. The work I was able to inspect (I did not go on the roof) was exactly how I had hoped it would be, straight, well sealed and overall professional looking. Bob (the owner) was helpful especially with the initial diagnosis of the problem, even when it looked like we were going to do a different solution which would not involve chimney work. However in the end we ended up going the chimney repair route to solve our issue. It was about a 3 week wait to get my work done. It was not an emergency situation and would imagine they have provisions in there schedule for stuff like that, however that was the wait time for my job. They arrived on time and did the work within the estimate. The hourly rate is not cheap. However, I did check with one other chimney service company and their hourly rate was within a few dollars so I expect this is the going rate for this type of skilled professional labor. In the end I am very satisfied with the work they did.