Wow, I went to IB Pet to switch my dog to a raw diet and whoa, the customer service and knowledge Jazmin had was off the charts! She was soooo helpful. I'm exited to come back and join the frequent buyer program because my fur baby definitely loves the food she recommended! .. Like, I'm able to tell with the portion I gave to her.. that's love! read more

Friendly staff and great selection of products! My boo likes the treat selections and the prices are affordable too.

I went to buy dog food cashier told me my total ready to pay and my wife goes, excuse me why so much she looks and she charged me an extra bag of food80 dlls worth not nice when every thing has gone up and you get charge an extra 80 dlls read more

When I came in with my pup after what I thought was a flea issue, yet not being able to find any fleas, I believe her name was Diana asked me what I was currently feeding my pup. Diana quickly rushed to grab me a shopping bag full sample foods to try, with different ingredients and brands. I noticed a difference with in the 1st few samples that my boy could have chicken allergy. They carry the food you cant find at a chain pet store, including a large supply of treats, and other supplies as well. Ive also been helped by Nikko who also has a lot of experience, and doesn't mind helping with any questions, ideas and recommendations. IB pet store will be my main food shop, with staff that is willing take the extra mile which shows they really care about your pet, knowledge and prices that match or beat what you would pay online read more

Super helpful and kind workers! I found myself wanting to coming back to this store 3 days in a row! There prices are also lower than petsmart and petco!!! I was also informed that they could do special orders on food, if they didn't have it in store, as long as they carry the brand. read more

My cat is sick and had lost a lot weight. The staff at my veterinarian's office recommended going here since they carry some things that my usual store doesn't carry. Not only do they have more items, but the young lady Reina helped me immensely. Told her my story that my cat is not eating and Reina recommended many other things that were popular with other cat owners. Very knowledgeable about the products, she even gave me samples that I could try. Some of them worked, and it relieved me to see my cat at least eating again. Helps to have servers who not only know about the products but have compassion for your pets too. Glad to have visited this store for the first time and grateful for her feedback which was more than welcome. Needless to say I will be coming back again. read more

They carry Vegetarian Dog food. And they offer a Frequent Buyer program. They're super nice and always so helpful. They carry specialty pet food you can't find at Petco or Petsmart or any other chain store. Always answering all my questions... Support your local business!!! And buy GREAT food for your best buddies. read more

This is a wonderful store it has what ever your pets would need and the employees are very knowledgeable with every product and are good with recommending stuff your looking for or what your pets might like as they have pets of their own I highly recommend this store to any pet owner who loves their companion. Five stars to all the employees Will read more

Nice store, very organized. Came here with my husband trying to find a new food for are frenchie since he has allergy issues. We asked the man who worked there and he was very knowledgable on all the foods. He looked up the ingredients of what we currently give him and told him what was bad in it. He showed us the best options for grain free food for our dog. Some food is pretty pricey yet it's pretty healthy. We got one on sale and can't wait to see if it helps our dog with his allergies. We were pretty satisfied with the products and the customer service and will be back. read more

I was in the store yesterday browsing for some new dog food for my puppy ! Reyna was a great , so friendly really knowledgeable of product, I ended up leaving with a toy for my pup and an organic food a little pricier but worth it read more

IB Pet - He loves his new toy - Pet Stores Near Me - Chula Vista, California

Today was my first time at IB Pet and I couldn't be happier with the customer service. I explained how my vet prescribed a lot of pain killers to my dog and I was looking for a natural approach such as CBD. The owner took his time to go over all their options and truly guide me towards the best product for my pet. He was writing things down, and helping me calculate the dosage which was extremely helpful. The girl working there was also very sweet and even send us home with some free sample dog food after I told them my dog haven't eaten in 2 days. As soon as we got to the car, I offered him some cbd treats and some of the sample food they gift us and my dog ate right away I'll definitely be going back and will recommend this location to anyone I know. Thanks for the amazing help today- I truly appreciate. read more

Found my new go-to pet shop! Emily and Marvin were absolutely helpful and kind. They both adored our new puppy, Millie, and gave her treats! They answered all of our questions and recommended products that we needed for our new puppy. My husband and I value great customer service and IB Pet has that for sure! Thank you, Emily and Marvin for helping us! read more

Sadly never returning after almost a year of good customer service. I spoke to summer on the phone who said she was the assistant manager, I drove an hour out of my way to go to the store and pick up the adoption packet which she approved upon over the phone. When I got to the store she wouldn't even face me and sent her associate Victoria to talk to me. Had she said no I couldn't get the packet over the phone, I would have understood and not gone out of my way to pick it up. Instead I went with cat in tow. He was so nervous he pooped in his kennel from the car ride. When I got there they took their time explaining to me why they couldn't give me the adoption packet I was so frustrated I didn't want to hear it. I get it, but how about you don't waste peoples time by telling them to come get the adoption packets if you are going to change your mind and then be rude to them. So disrespectful as I explained I was upset that I wasted my time Victoria she just stormed off. Won't be shopping here again. I'll be honest I wasn't my best self but after the hassle of getting there with a car full of poop and stressed out cat, I wish they would've been more considerate, professional or at the least respectful of peoples time. I've spent a lot of money here, it's safe to say we will not be returning. read more

I'd been getting my dog's food here for over a year and just never had a great experience. The final straw was that they have some kind of rewards program where you buy ten or twelve bags and you get one free (it's very convoluted and you'll get a different explanation from every employee). Anyways, on my last visit I was informed I'd only purchased two $100 bags when I know I've bought at least eight at this store. The employee just shrugged and gave some b.s. about switching to a new system. Why would that erase $600+ worth of purchases but not all of them? I can only assume the reason no one here can explain the promotion clearly is because the store doesn't actually honor it. That's obviously my main reason for not returning, but there's other things that just never sat right. On every single visit the employees just stared blankly at me as I unstacked and restacked their dog food to reach the bag I needed because for some reason different flavors are piled on top of one another. I don't need help, but the fact that no one ever pretended to offer a hand just encompasses the attitude of the place. Never once in an entire year did an employee talk about dogs or offer any informed discussion about pet food outside of what it cost. I'll be honest, the only competition in the area isn't much different. However, I tried another pet store by Cowles Mountain and it was like night and day. They told me why my food was a great choice and we talked about how ingredients don't always mean what they imply. They had a cute sign outside welcoming dogs and informing customers of the daily temperature. There was an inviting sense of community, but most importantly a sense that they actually love dogs more than they like money. I think supporting local businesses can be great. But this place feels just as local as Amazon and the prices are the same. read more

It takes just 1 bad experience for a loyal customer to walk away from a business forever. I have been coming here for many years exclusively. I have had a few minor issues in the past but nothing to warrant a yelp review.... Until today. I came in to buy a bag of dry food and some treats. When I was being rung up I noticed I was being charged $14.99 instead of $13.99 like the tag said. I mentioned it to the gal ringing me up. She said maybe they raised the prices and then had another employee go check. Sure enough it said 13.99 and not 14.99. She continued to process my CC and asked if I wanted a receipt. I always get a receipt because I have had issues before. To my surprise she charged me 14.99. When I asked her why she charged me the 14.99 and not the 13.99 she again said well they probably changed the price. I asked for a credit or to refund me which she said she couldn't credit me but could do a refund. I was fine with that. After a back and fourth of computer receipts and a ugly display of self entitlement on her part I decided to forgo everything I came to purchase. I don't know where customer service has gone but this girl had none. She may have been having a bad day but that just lost you a loyal customer. The tone and utter lack of common decency for a customer was appalling. I stayed calm during this strange encounter but believe me, I wanted to tell her what I really thought. She wasn't worth it. I'm sure this company will send me some sorry response that will have no impact on how they find ways to improve. Yelp is a silly place for those who want to vent but it also serves a great purpose. A business is only as good as their employees. A small business can go under quickly due to lack of customer service. I myself am a small business owner and this situation was bad. I will never be back read more

Always pleasant to come here. The parking can really suck at times, but that's not the stores fault. They are one of the few who carry Orijen and the prices are good. They apparently also have s better tasting trachea than other stores. At least my dogs drinking buddy thinks so. LOL. Staff is always friendly and helpful . I get 1 free bag of food for every 12 I buy. Not a bad deal. Good selection of food, toys, treats, leashes and more. read more

Friendly staff, great selections of pet feeds. I even received a ten percent discount for being first time customer.

Every time I come here I get awesome customer service. And if I'm looking for something that they don't have they can order it for me. This is the best pet store I've been to. read more

Wide range of choices in food and treats, great staff! Parking sucks, but that's at no fault of the stores.

This store has quality products for your pets and you can support a small business! I am mostly writing this review, though, because the person who helped me with my purchase was so nice and very helpful. I really wish I had gotten her name, but I visited the Chula Vista location on Sunday, August 9th. Great store! read more

Good place to find the healthier food grain free, raw, etc. They don't have all the better brands but they have the main one (acana/orijen). Their selection of frozen raw food is great tho! They also have a decent inventory of natural grooming/flee/medicine products. I do wish they had a bigger selection but I understand they can only fit so much in the store. Although they can order anything you need and have it in a couple days. I really like their buy 10 get one free program and the food samples. And finally I much prefer to support local small businesses over large corporations. read more

With everything being so crazy & hectic this store is amazing when it comes to keeping us all safe with the precautions they take. They make the shopping experience so rewarding with their great prices & amazing customer service. At least that's what I received when I was helped by Sabrina. She was super knowledgeable and made great recommendations for our family pet. She was super informative and sweet when explaining everything to us. Her customer service and knowledge was astonishing. We will definitely continue shopping there specially with someone so sweet & with great prices & high quality products. read more

Best pet store ever! I will never go anywhere else to buy my dogs food again. Every single time I've gone in to the store, each employee greets me with a big smile. My dog enjoys the treats section the most. read more

OUTSTANDING! 1. Customer Service: The manager at the telegraph canyon location made me want to leave my day time job and interview as if I was in retail in high school again. She is down to earth and knows all of the products in the store. If you need something that you found in another brick-and-mortar store or online she will special order it so you can streamline your purchases to just one location-preferably IBPet store in my opinion. Then, each support staff member is just as knowledgeable and passionate. I liked that they each have their own personalities and pet knowledge to bring to their interactions with customers. You will connect with everyone and you will leave feeling confident that your pet(s) are consuming healthy products. I personally wanted to go back after my first big purchase day and be present around so much positive energy. I noticed my fur baby enjoyed the atmosphere too. COVID -19 had taken a toll on us humans and fur babies alike, but when you open the door and are greeted with a "hello, welcome" that is your second home and family at IBPet. 2. Products: I have no clue why I did not shop here years ago. I did not hear about the 3 locations but having moved back to my hometown, of Chula Vista, I peeked over one day when I was at the vet. I saw people stacking bags of food and read the sign of the business. I kept what I saw in the back of my head. I as the pet parent have celiac intolerance, lactose intolerance, and overall GI upset. There is no cure but things like turmeric, ginger, and food restrictions over the years have helped. Rotties have major GI conditions too! I realized that while I am trying to find "holistic" ways to settle my gut that my poor baby cannot speak but he was. He would not come running when food was being prepared unless it was human. I had to add human food with his dry/wet meals. I was throwing $$$$ down the drain of poor quality food, and it could have been better invested in IBPet. I already knew the day I went to see the products and price points that I would never purchase any products online with well-known websites or use the two major pet stores know throughout San Diego County and Country essentially. I am very serious about just going into one of the 3 locations and you will be speechless. We as a community have really moved away from finding that one business and having loyalty. Think of having a mutual commitment with IBPet in the same way you had your favorite ice cream shop or a dry cleaner. This is just my opinion, but I saw how busy the business was from mid-afternoon until closing. You will be helped even in the last 5 minutes of operating hours because as the pet parent(s) YOU are valued by IBPet. Remember, "mutual commitment". Overall, do yourself and your pet(s) a favor and visit IBPet and your life will change. I promise!!! Thank you IBPet for what I have been seeking for years! Sincerely, Veronica Z. read more

I always go to petco and deal with the clueless employees ! Tonight I was in the shopping center picking up dinner when I remembered , I need to buy puppy food ! And I was not going to drive all the way out to petco or PetSmart so I decide to stop by here. NEVER BEEN HERE EITHER ! I absolutely loved how the lady who helped me answered all the questions I had and was so helpful ! Thanks for the guidance on dog food brands, and being so helpful! I was surprise on all the dog food they have that are healthy and the prices are great I will for sure be returning, I want the best for my dog and this store provides great dog treats & great options for dog food. read more

IB Pet - Pet Stores Near Me - Chula Vista, California

Outstanding customer service and great products for the fur babies. Thanks for always helping me out with my 1 zillion questions! They were the only ones who found a dog food for my Frenchie that he wasn't allergic to read more

Very helpful and kind staff. I love coming here! Plus, the store is always neat and organized.

I'm new to the area so I needed to find a good store to purchase my dogs food. I drove by IB Pet and decided to check it out. Immediately as I walked in I was greeted by the staff and they were so warm and welcoming! One of the staff her name was Sabrina helped me out and walked me through the store and got me everything I needed! I really loved how friendly the staff was the all the dogs coming into! This place is so genuine. I recommend coming here for what ever pet related products you may need. Sabrina even gave me samples for my dog. So sweet and definitely coming back again! read more

I have shopped here exclusively for several years . I come ever 2 weeks & spend well over 150.00 per trip . Went in today to make my purchases & wanted to buy 2 bags of Honest Kitchen kibble & 2 bags of the freeze dried rabbit & multiple other things . I had 2 coupons for the rabbit & 2 coupons for the honest kitchen ( bought 2 bags each ) I was told I could NOT use 2 coupons ... as I have done in the past .. I explained we were going to Be in another state for a few mo & wanted to take this with me ... MY LOYALTY AS A CUSTOMER FOR ALL THESE YEARS MEANT NOTHING TO THEM CLEARLY !!!!! They all know me there as well .. The products here are not inexpensive & I shop here to support the small Businesses.... Guess what ... Since my Loyalty to them means nothing & I can't use 2 coupon's here when I buy 2 same items ... I WILL NEVER SHOP HERE AGAIN .... They clearly have NO GOOD CUSTOMER SERVICE HERE & CARE LESS ABOUT YOUR ANIMAL & YOU & ONLY ABOUT THEM MAKING MONEY ! I looked for the owner Lorri's phone # to call her to tell her was happening , could not find it .. They wouldn't even call to ask her if I could have an exception since we were leaving town ... WORD OF MOUTH IS EVERYTHING & I will share with all my friends how inconvenient this is to simply take food with me for my dog while traveling .. BONITA pets are always considerate , friendly , helpful & caring .... I will be going there & telling ALL MY FRIENDS After posting my review I called the owner Lori & explained my unhappy experience that I had at her store with VIVIANA ! She immediately offered to call the store & speak with VIVIANA & find out why she would not do the right thing & let me use my coupons & Lori also asked what COULD SHE DO TO MAKE ME THIS PROBLEM RIGHT ..? This was so incredibly NICE of Lori to show me that she truly cared ... Unfortunately as I had told viviana , I do not have time to go back & purchase my other 2 products that I have coupons for . THANK YOU LORI FOR YOUR AWESOME CUSTOMER SERVICE & Emily & Josus who are always helpful ! I updated my stars ( to 4 from 1 star ) on the review because Lori showed me how she cared about what happen & offered a refund & she reviewed the tape in the store to see how thing transpired. Thank you Lori read more

AMAZING business. Emily's customer service was beyond excellent! Many neat specialty products. This is my new pet store.

Today was my first time visiting IB Pet store. My husband is very particular to what we feed our baby's. We just moved two hours to Chula Vista and finding good quality dog food is hard. The gentleman by the name of Jesus was nothing but helpful and very nice! He engaged with our needs and suggested so many other brands and educated us on raw food and quality of dog food. He even gave us some samples to try other brands! What place does that! He did great at cross selling! My husband and I are definitely making this our home store for our frenchies food! Thank you Jesus for giving nothing but great customer service! read more

Local pet stores are often a hit and miss for me but this went way beyond my expectations! I was thoroughly surprised with their dog food selection and toys, but what really gave this store 5 stars was Emily. She answered all of my questions regarding raw food and felt like she was being really honest and patient with me. I only want the best for my dog and she was definitely giving me great advice! read more

Awesome customer service and a great selection of natural products for your pup. Also stocked with accessories and toys. It's a bit smaller than the IB location but the selection's just as good. They have diatomaceous earth! :0 The staff's been super sweet every time I've dropped by. The prices are a little higher than PetSmart but not that much. You're paying a little extra for awesome service and to support a local business, why not?! read more

Diana emily and bryan are the most down earth people you'll meet and when you step in the store they remember your name right away. They will go above and beyond to ensure your well taken care of. Honestly when your there your treated just like family they're Awesome and there only 5 stars one here to rate i gave them a 1million stars read more

I really like this store! They have a great variety of products for your pet and the staff is always friendly and very attentive. They also price match! read more

I've been coming here for the last 6 months. The staff is very knowledgeable and they carry a lot more products than their leading competitors like petco/petsmart. Not only do they have a very big selection of healthy products, the products are extremely competitive! Whenever i need anything for my dog i come straight here. read more

The employees at IB pet have always been so helpful as well as very knowledgeable when it comes to their products. I love their delivery service read more

This store is awesome! They have a variety of natural products for your pets. There are so many speciality products you can't get at stores like petsmarts & Petco. They also have a frequent rewards program which I thought was nice. The girl working there was very friendly & helpful. I will definitely be coming back to shop here. read more

Visited today for the first time and I was so happy with the time taken to explain about the different foods, supplements and chews for dogs. They have a an amazing selection of products. They have a frequent buyer program too. Will definitely come back again and again. read more

Let me start by saying that I have never left a Yelp review, but I always use and trust Yelp for myself. That being said, I needed to give everyone fair warning here. I have been shopping at IB Pet for a long time, and they have always given me and my friends great customer service. I usually go to the Imperial Beach Location, and I've even been to the La Mesa store, but I recently moved and the Chula Vista Location is now a little closer. I went to the Chula Vista store on 9/20/2019. When I arrived, there was already one customer waiting in line, and there was no one helping him. I went to the back of the store to find my usual food. When I returned I noticed that the same customer was still waiting in line, and now there was a second customer in line waiting to be helped as well...still no one helping any of them. As I stood there in line, I asked the first customer if he had been helped, he said "Yes, but she went in back to get my food." I asked if she was the only one working, and he said "There were two other men working, but they ran to the back of the store as soon as I arrived and I haven't seen them since." Finally, a young woman came back with his food and helped all of us. I would have gotten her name, but at this store they don't wear name tags like the other stores. Anyway, I would highly recommend IB Pet...just don't go to this location if you are looking for quality customer service. read more